Interactive ideation for
problem-solving and
business development

TÖÖLÖÖNRANTA, HELSINKI
Guido Giebens

(c) ANTRIM 2011

20/01/2014

1
New products/processes/services based on

Opportunities arising from new trends, ways of
life, fashion
New products/processes/services based on

Own or competitor‟s existing products/services
Users experience and demand from the market: missing
or failing functionalities: market pull
New products/processes/services based on

Own technology/core competence: technology push
New products/processes/services based on

Transfer or integration of other people‟s technology or core
competence (‘open innovation’)
TRIZ
7
Genrich Altshuller (1926-1998)
1.

First patent certificate at age 14

2.

Started working on TRIZ ideas in 1946 studying patents for Russian
Navy

3.

Wrote a paper on Theory in 1947. Sent to Gulag for 7 years.

4.

Continued work 1954-85. Over 2 million patents analysed.

5.

Moved towards psychological aspects after 1985. Total effort 19461990 circa 1500 person-years

6.

Some of Altshuller‟s co-researchers moved to Western companies
following fall of Iron Curtain (1990)

8
TRIZ = inventive problem solving…
Problem solving is like digging for treasure in a field
If a hole already exists, we tend to dig it deeper
The deeper the hole, the more difficult it is to see what is happening at the
surface of the field
If someone else (like a „specialist‟ or an „expert‟) comes along, we
encourage them to jump in the hole with us…
The overall effect is called PSYCHOLOGICAL INERTIA

9
• Similar problems keep popping up over and over in all kinds

of industries and environments.
• The most powerful solutions are those where contradictions

are found and eliminated.
• The best solutions can turn threats into useful resources.

• Evolutionary trends in market and technology are highly

predictable.
10
 Some

reference materials :

• Rantanen, K.: Simplified TRIZ: new problem-solving applications for

•
•
•
•

engineers and manufacturing professionals, 2002, St.Lucie
Press, ISBN 1-57444-323-2
Mann, D.L.: Hands-on Systematic Innovation, 2002, Creax
Press, ISBN 90-77071-02-4
Altshuller, G.: And suddenly the inventor appeared, 1996, Technical
Innovation Centre, Inc., ISBN 0-9640740-2-8
Website www.etria.com,
Belski, I.: Improve your Thinking: substance-field
analysis, 2007, TRIZ4U, ISBN 97-80980329-30-8

11


Originally a „theory‟ for engineers, no good fit with
„management‟ or „organisational‟ problems



Board members don‟t like theory and are not
always engineers: can we make money with it?



It comes from Soviet Union... Trustworthy?



Comparable to fitness or healthy food...
• => Lower threshold might help?...

12
ANTRIZ (ANTRI3) game was developed in 2009:


Drags people away from their screens



Builds on new hype: revival of board games



Simplifies the jargon language where possible



Structures the brainstorming process: freedom of
thinking but goal-oriented, productive ideation



Encourages 3P‟s:
• Practice, practice, practice...

13
Teaching use of TRIZ
techniques: „make it simple‟

Using TRIZ in consulting
projects: „spread the words of
wisdom‟
Passing TRIZ knowledge on to
the next generation: „let them
have fun and be proud‟
14
The Present: Enterprises
(production, services)

The Future: Students
(entrepreneurship, product
development, engineering, economics…)

The Distant Future: Youngsters, new
generation (pupils, youth groups)

15
BEFORE WE RUSH TO THE GAMING
TABLES…
1. CLOSED PROBLEM = ???
2. OPEN PROBLEM = ???
3. SOLUTIONS = ???
4. FUNCTIONS = ???

APOLLO
(c) ANTRIM 2011

20/01/2014

СОЮЗ
16
MEMORY JOGGER
1. Describe the Situation that needs Improvement
2. Describe the Ideal Final Result
3. Look into the Force Fields (MATCEMHIB)
4. Find Improvements using the five Su-Field Rules
5. Find Resources that can help you
6. Use the Nine Squares for Mapping
7. Browse through the Innovative Principles
8. Consider Evolutionary Patterns
9. Exchange and Enrich
10. Combine and Formulate Ideation Results

(c) ANTRIM 2011

20/01/2014

17
(a shopkeeper lost in the city…)


I am the owner of a household electronics business in
the centre of the city, and my shop is in the pedestrian
shopping area.



Lately, like some of my colleagues, I have been losing
many customers due to the recent development of a new
large shopping mall in the outskirts.



Could you help me attract more customers to my
shop, or in other words, increase my turnover?

(c) ANTRIM 2011

20/01/2014

18
(The traffic is driving me crazy…)


I am the owner of a courier service, delivering parcels on
behalf of distributors to their clients (shops) in the city
centre.



So far, I have organised the deliveries twice a day on
working days, but the traffic density is strangling my
business, as my drivers can no longer assure timely
delivery to our clients (pharmacists, photo
dealers, opticians) during their opening hours..



How could you help me?
(c) ANTRIM 2011

20/01/2014

19
(A target for thirsty mosquitoes…)


Especially in the summer I get lots of nasty flying visitors
in my bedroom: buzzing mosquitoes wake me up and
their aggressive stinging irritates my skin. I have given up
to swat them with a newspaper on the wall, or with my
bare hand in my own face.



Anything you can think of to get rid of this nuisance that
is not harmful for my health, and is better than the
already existing „miracle solutions‟?

(c) ANTRIM 2011

20/01/2014

20
1. Describe the Situation that needs
Improvement
Tell the story: explain the situation that you want to improve.
Use descriptive simple wording: verbs and nouns.
Sketch the story as an interaction between substances with use of
verbs.
Indicate which interactions need attention.

(c) ANTRIM 2011

20/01/2014

21
2. Describe the Ideal Final Result
Imagine what would be the ideal outcome with maximal
benefits, minimal cost and minimal harmful effects.
Agree on what perspective you want to formulate the Ideal Final
Result from.
Depict the Ideal Final Result in a short and clear sentence.

(c) ANTRIM 2011

20/01/2014

22
3. Look into the Force Fields (MATCEMHIB)
Every (inter)action of one Substance or another is driven by a
Force Field.
Go back to the interactions that need attention, and define which
kind of Force Field(s) is (are) causing the action as it is now.
Look into the categories of Force Fields listed under the acronym
MATCEMHIB
(Mechanical, Acoustic, Thermal, Chemical, Electrical, Magnetic, H
uman, Intermolecular, Biological).

(c) ANTRIM 2011

20/01/2014

23
4. Find Improvements using the five SuField Rules
Reformulate the interaction you want to work on, replacing the
actual Substances by the general words (“Subject Acting on
Object by means of Field(s)…”).
Try to apply each of the five Su-Field Rules mentioned below to
find ideas for improvement.
Record your ideas as they come.

(c) ANTRIM 2011

20/01/2014

24
5. Find Resources that can help you
Think of all resources available in and around the problem area.
Anything that is available or within reach can be a resource:
substances, force fields, people, things from the
environment, natural phenomena or forces…
As a team, make use of all your senses, imagination and possibly
scientific knowledge.
When you think of an object or material resource, also consider its
interesting properties, characteristics or behaviour.
(c) ANTRIM 2011

20/01/2014

25
6. Use the Nine Squares for Mapping
When you think of the initial situation with the problem you want to
solve, zoom out and look at the wider environment of the
situation. (or think: “why would i solve this problem?”)

Zoom in also into important details of the situation. (or think: “what
is stopping me from solving the problem?”)
Add a time dimension to all three levels: think in terms of „past‟
and „future‟, or „before‟ and „after‟.

Use this mapping tool to locate existing resources and/or
constraints and/or interactions
(c) ANTRIM 2011

20/01/2014

26
7. Browse through the Innovative Principles
(TRIZ, G.S.Altshuller)
Many years of patent research have shown that a number of
always recurring principles can be found in most innovative
inventions.
Browse through the list of Principles and see which ones can lead
to new viewpoints or ideas for innovative improvement.
Record your ideas as they come up.

(c) ANTRIM 2011

20/01/2014

27
8. Consider Evolutionary Patterns
When thinking of new ideas, it is wise to keep in mind what
general trends or evolutionary patterns are showing in industry
and society.

Use these evolutionary patterns to challenge the potential of your
own ideas, or to reinforce their chances for success.
Evolutionary patterns are found in the technical field, in business
models or in societal or cultural context.

Use the list below and confront or enrich your ideas with the
patterns mentioned. Record any thoughts that come up.
(c) ANTRIM 2011

20/01/2014

28
9. Exchange and Enrich
When you have collected some neat new ideas on how to
improve the situation in your innovation project, it may be time to
take some distance and let your colleagues have a look at your
findings and give you constructive additional comments.
Similarly, have a look at your colleagues‟ work on their project
and see how you would make their findings even better with
constructive hints.
Depending on the time you have, you can continue with a followthrough session after mixing the teams.
(c) ANTRIM 2011

20/01/2014

29
10. Combine and Formulate Ideation
Results
Use a cluster diagramme to group ideas by topic and if
appropriate combine them into concepts for further elaboration.

Look back at the Ideal Final Result formulated in the beginning
and think of next steps towards the final result.
Use the checklist below.

Agree on a clear format for early stage presentation of the ideas
to interested parties.
(c) ANTRIM 2011

20/01/2014

30
Die &
Pawns

Base
Boards

Square
cards

Surprise
cards

Project
cards

Resource
cards

31
Pick a project

Analyse Context

Define
Ideal Final
Result

Enrich &
Exchange

Roll Dice

Use Initial
resources

Use Surprise
cards, Principles
& Trends from
square cards

Select and
Present

32
• Pick a project

• Define IFR

• Analyse context

33
• Use initial resources

• Roll dice

• Use
 Surprise cards +
 Principles & Trends

• Enrich & Evaluate

34
 Outfort

Hoboken
 AIESEC Antwerp
 Creatopia VCK Leuven
 TII Summer School Ljubljana
 ESA space station Redu

35
(c) ANTRIM 2011

20/01/2014

36
MORE INFORMATION:
is a trade mark of Antrim BVBA

Guido Giebens
Antrim-Viisiteam
Wouwersveld 15 2630 – AARTSELAAR BELGIUM
e-mail guido@antrim-viisiteam.be
tel. +32 484503351
skype: antrimgie

(c) ANTRIM 2011

20/01/2014

37

Helsinki april2011

  • 1.
    Interactive ideation for problem-solvingand business development TÖÖLÖÖNRANTA, HELSINKI Guido Giebens (c) ANTRIM 2011 20/01/2014 1
  • 3.
    New products/processes/services basedon Opportunities arising from new trends, ways of life, fashion
  • 4.
    New products/processes/services basedon Own or competitor‟s existing products/services Users experience and demand from the market: missing or failing functionalities: market pull
  • 5.
    New products/processes/services basedon Own technology/core competence: technology push
  • 6.
    New products/processes/services basedon Transfer or integration of other people‟s technology or core competence (‘open innovation’)
  • 7.
  • 8.
    Genrich Altshuller (1926-1998) 1. Firstpatent certificate at age 14 2. Started working on TRIZ ideas in 1946 studying patents for Russian Navy 3. Wrote a paper on Theory in 1947. Sent to Gulag for 7 years. 4. Continued work 1954-85. Over 2 million patents analysed. 5. Moved towards psychological aspects after 1985. Total effort 19461990 circa 1500 person-years 6. Some of Altshuller‟s co-researchers moved to Western companies following fall of Iron Curtain (1990) 8
  • 9.
    TRIZ = inventiveproblem solving… Problem solving is like digging for treasure in a field If a hole already exists, we tend to dig it deeper The deeper the hole, the more difficult it is to see what is happening at the surface of the field If someone else (like a „specialist‟ or an „expert‟) comes along, we encourage them to jump in the hole with us… The overall effect is called PSYCHOLOGICAL INERTIA 9
  • 10.
    • Similar problemskeep popping up over and over in all kinds of industries and environments. • The most powerful solutions are those where contradictions are found and eliminated. • The best solutions can turn threats into useful resources. • Evolutionary trends in market and technology are highly predictable. 10
  • 11.
     Some reference materials: • Rantanen, K.: Simplified TRIZ: new problem-solving applications for • • • • engineers and manufacturing professionals, 2002, St.Lucie Press, ISBN 1-57444-323-2 Mann, D.L.: Hands-on Systematic Innovation, 2002, Creax Press, ISBN 90-77071-02-4 Altshuller, G.: And suddenly the inventor appeared, 1996, Technical Innovation Centre, Inc., ISBN 0-9640740-2-8 Website www.etria.com, Belski, I.: Improve your Thinking: substance-field analysis, 2007, TRIZ4U, ISBN 97-80980329-30-8 11
  • 12.
     Originally a „theory‟for engineers, no good fit with „management‟ or „organisational‟ problems  Board members don‟t like theory and are not always engineers: can we make money with it?  It comes from Soviet Union... Trustworthy?  Comparable to fitness or healthy food... • => Lower threshold might help?... 12
  • 13.
    ANTRIZ (ANTRI3) gamewas developed in 2009:  Drags people away from their screens  Builds on new hype: revival of board games  Simplifies the jargon language where possible  Structures the brainstorming process: freedom of thinking but goal-oriented, productive ideation  Encourages 3P‟s: • Practice, practice, practice... 13
  • 14.
    Teaching use ofTRIZ techniques: „make it simple‟ Using TRIZ in consulting projects: „spread the words of wisdom‟ Passing TRIZ knowledge on to the next generation: „let them have fun and be proud‟ 14
  • 15.
    The Present: Enterprises (production,services) The Future: Students (entrepreneurship, product development, engineering, economics…) The Distant Future: Youngsters, new generation (pupils, youth groups) 15
  • 16.
    BEFORE WE RUSHTO THE GAMING TABLES… 1. CLOSED PROBLEM = ??? 2. OPEN PROBLEM = ??? 3. SOLUTIONS = ??? 4. FUNCTIONS = ??? APOLLO (c) ANTRIM 2011 20/01/2014 СОЮЗ 16
  • 17.
    MEMORY JOGGER 1. Describethe Situation that needs Improvement 2. Describe the Ideal Final Result 3. Look into the Force Fields (MATCEMHIB) 4. Find Improvements using the five Su-Field Rules 5. Find Resources that can help you 6. Use the Nine Squares for Mapping 7. Browse through the Innovative Principles 8. Consider Evolutionary Patterns 9. Exchange and Enrich 10. Combine and Formulate Ideation Results (c) ANTRIM 2011 20/01/2014 17
  • 18.
    (a shopkeeper lostin the city…)  I am the owner of a household electronics business in the centre of the city, and my shop is in the pedestrian shopping area.  Lately, like some of my colleagues, I have been losing many customers due to the recent development of a new large shopping mall in the outskirts.  Could you help me attract more customers to my shop, or in other words, increase my turnover? (c) ANTRIM 2011 20/01/2014 18
  • 19.
    (The traffic isdriving me crazy…)  I am the owner of a courier service, delivering parcels on behalf of distributors to their clients (shops) in the city centre.  So far, I have organised the deliveries twice a day on working days, but the traffic density is strangling my business, as my drivers can no longer assure timely delivery to our clients (pharmacists, photo dealers, opticians) during their opening hours..  How could you help me? (c) ANTRIM 2011 20/01/2014 19
  • 20.
    (A target forthirsty mosquitoes…)  Especially in the summer I get lots of nasty flying visitors in my bedroom: buzzing mosquitoes wake me up and their aggressive stinging irritates my skin. I have given up to swat them with a newspaper on the wall, or with my bare hand in my own face.  Anything you can think of to get rid of this nuisance that is not harmful for my health, and is better than the already existing „miracle solutions‟? (c) ANTRIM 2011 20/01/2014 20
  • 21.
    1. Describe theSituation that needs Improvement Tell the story: explain the situation that you want to improve. Use descriptive simple wording: verbs and nouns. Sketch the story as an interaction between substances with use of verbs. Indicate which interactions need attention. (c) ANTRIM 2011 20/01/2014 21
  • 22.
    2. Describe theIdeal Final Result Imagine what would be the ideal outcome with maximal benefits, minimal cost and minimal harmful effects. Agree on what perspective you want to formulate the Ideal Final Result from. Depict the Ideal Final Result in a short and clear sentence. (c) ANTRIM 2011 20/01/2014 22
  • 23.
    3. Look intothe Force Fields (MATCEMHIB) Every (inter)action of one Substance or another is driven by a Force Field. Go back to the interactions that need attention, and define which kind of Force Field(s) is (are) causing the action as it is now. Look into the categories of Force Fields listed under the acronym MATCEMHIB (Mechanical, Acoustic, Thermal, Chemical, Electrical, Magnetic, H uman, Intermolecular, Biological). (c) ANTRIM 2011 20/01/2014 23
  • 24.
    4. Find Improvementsusing the five SuField Rules Reformulate the interaction you want to work on, replacing the actual Substances by the general words (“Subject Acting on Object by means of Field(s)…”). Try to apply each of the five Su-Field Rules mentioned below to find ideas for improvement. Record your ideas as they come. (c) ANTRIM 2011 20/01/2014 24
  • 25.
    5. Find Resourcesthat can help you Think of all resources available in and around the problem area. Anything that is available or within reach can be a resource: substances, force fields, people, things from the environment, natural phenomena or forces… As a team, make use of all your senses, imagination and possibly scientific knowledge. When you think of an object or material resource, also consider its interesting properties, characteristics or behaviour. (c) ANTRIM 2011 20/01/2014 25
  • 26.
    6. Use theNine Squares for Mapping When you think of the initial situation with the problem you want to solve, zoom out and look at the wider environment of the situation. (or think: “why would i solve this problem?”) Zoom in also into important details of the situation. (or think: “what is stopping me from solving the problem?”) Add a time dimension to all three levels: think in terms of „past‟ and „future‟, or „before‟ and „after‟. Use this mapping tool to locate existing resources and/or constraints and/or interactions (c) ANTRIM 2011 20/01/2014 26
  • 27.
    7. Browse throughthe Innovative Principles (TRIZ, G.S.Altshuller) Many years of patent research have shown that a number of always recurring principles can be found in most innovative inventions. Browse through the list of Principles and see which ones can lead to new viewpoints or ideas for innovative improvement. Record your ideas as they come up. (c) ANTRIM 2011 20/01/2014 27
  • 28.
    8. Consider EvolutionaryPatterns When thinking of new ideas, it is wise to keep in mind what general trends or evolutionary patterns are showing in industry and society. Use these evolutionary patterns to challenge the potential of your own ideas, or to reinforce their chances for success. Evolutionary patterns are found in the technical field, in business models or in societal or cultural context. Use the list below and confront or enrich your ideas with the patterns mentioned. Record any thoughts that come up. (c) ANTRIM 2011 20/01/2014 28
  • 29.
    9. Exchange andEnrich When you have collected some neat new ideas on how to improve the situation in your innovation project, it may be time to take some distance and let your colleagues have a look at your findings and give you constructive additional comments. Similarly, have a look at your colleagues‟ work on their project and see how you would make their findings even better with constructive hints. Depending on the time you have, you can continue with a followthrough session after mixing the teams. (c) ANTRIM 2011 20/01/2014 29
  • 30.
    10. Combine andFormulate Ideation Results Use a cluster diagramme to group ideas by topic and if appropriate combine them into concepts for further elaboration. Look back at the Ideal Final Result formulated in the beginning and think of next steps towards the final result. Use the checklist below. Agree on a clear format for early stage presentation of the ideas to interested parties. (c) ANTRIM 2011 20/01/2014 30
  • 31.
  • 32.
    Pick a project AnalyseContext Define Ideal Final Result Enrich & Exchange Roll Dice Use Initial resources Use Surprise cards, Principles & Trends from square cards Select and Present 32
  • 33.
    • Pick aproject • Define IFR • Analyse context 33
  • 34.
    • Use initialresources • Roll dice • Use  Surprise cards +  Principles & Trends • Enrich & Evaluate 34
  • 35.
     Outfort Hoboken  AIESECAntwerp  Creatopia VCK Leuven  TII Summer School Ljubljana  ESA space station Redu 35
  • 36.
  • 37.
    MORE INFORMATION: is atrade mark of Antrim BVBA Guido Giebens Antrim-Viisiteam Wouwersveld 15 2630 – AARTSELAAR BELGIUM e-mail guido@antrim-viisiteam.be tel. +32 484503351 skype: antrimgie (c) ANTRIM 2011 20/01/2014 37