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Helping Families Have Hard
Conversations
March 16. 2016
@docgresh
Mary Gresham, Ph.D. Atlanta Financial Psychology
Mary Gresham, Ph.D. Atlanta Financial Psychology
Taboo Topics
Mary Gresham, Ph.D. Atlanta Financial Psychology
Taboo Topics
• Sex
Mary Gresham, Ph.D. Atlanta Financial Psychology
Taboo Topics
• Sex
• Bodily functions
Mary Gresham, Ph.D. Atlanta Financial Psychology
Taboo Topics
• Sex
• Bodily functions
• Mental illness
Mary Gresham, Ph.D. Atlanta Financial Psychology
Taboo Topics
• Sex
• Bodily functions
• Mental illness
• Social isolation
Mary Gresham, Ph.D. Atlanta Financial Psychology
Taboo Topics
• Sex
• Bodily functions
• Mental illness
• Social isolation
• Death
Mary Gresham, Ph.D. Atlanta Financial Psychology
Taboo Topics
• Sex
• Bodily functions
• Mental illness
• Social isolation
• Death
• Money
Mary Gresham, Ph.D. Atlanta Financial Psychology
What have the effects of
conversational taboos been on
you?
Mary Gresham, Ph.D. Atlanta Financial Psychology
Conversational taboos
• Reduce conflict, anxiety,
embarrassment and emotionality
Mary Gresham, Ph.D. Atlanta Financial Psychology
Conversational taboos
• Reduce conflict, anxiety,
embarrassment and emotionality
• Lack of practice needed for skill
development
Mary Gresham, Ph.D. Atlanta Financial Psychology
Conversational taboos
• Reduce conflict, anxiety,
embarrassment and emotionality
• Lack of practice needed for skill
development
• Planning for predicable events is
avoided
Mary Gresham, Ph.D. Atlanta Financial Psychology
• Lack of training
Effects of conversational taboos on
professionals
Mary Gresham, Ph.D. Atlanta Financial Psychology
• Lack of training
• Clients enter into our practices
in crisis and conflict
Effects of conversational taboos on
professionals
Mary Gresham, Ph.D. Atlanta Financial Psychology
• Lack of training
• Clients enter into our practices
in crisis and conflict
• Professionals have not worked
through their own issues
Effects of conversational taboos on
professionals
Mary Gresham, Ph.D. Atlanta Financial Psychology
Mary Gresham, Ph.D. Atlanta Financial Psychology
Elders
• Retirement issues
Mary Gresham, Ph.D. Atlanta Financial Psychology
Elders
• Retirement issues
• Financial capacity/financial resource
issues
Mary Gresham, Ph.D. Atlanta Financial Psychology
Elders
• Retirement issues
• Financial capacity/financial resource
issues
• Preparation for role reversals
Mary Gresham, Ph.D. Atlanta Financial Psychology
Elders
• Retirement issues
• Financial capacity/financial resource
issues
• Preparation for role reversals
• Illness/Disability/Death
Mary Gresham, Ph.D. Atlanta Financial Psychology
Elders
• Retirement issues
• Financial capacity/financial resource
issues
• Preparation for role reversals
• Illness/Disability/Death
• Estate and inheritance issues
Mary Gresham, Ph.D. Atlanta Financial Psychology
Process
• Learning how to step out of an interaction
and comment on what is happening
Mary Gresham, Ph.D. Atlanta Financial Psychology
Process
• Learning how to step out of an interaction
and comment on what is happening
• A learned skill
Mary Gresham, Ph.D. Atlanta Financial Psychology
Process
• Learning how to step out of an interaction
and comment on what is happening
• A learned skill
• Reduces conflict and gives a framework for
the interaction
Mary Gresham, Ph.D. Atlanta Financial Psychology
Process
• Learning how to step out of an interaction
and comment on what is happening
• A learned skill
• Reduces conflict and gives a framework for
the interaction
• BEGIN HERE
Mary Gresham, Ph.D. Atlanta Financial Psychology
Process characteristics
Transparent vs Private
Hierarchical vs Democratic
Communicated vs Assumed
Inclusive vs Exclusive
Consensual vs Legal
Open vs Constricted
Mary Gresham, Ph.D. Atlanta Financial Psychology
Mary Gresham, Ph.D. Atlanta Financial Psychology
• Begin with process comments
Hard Conversations
Mary Gresham, Ph.D. Atlanta Financial Psychology
• Begin with process comments
• What, Who, When, Where, How
Hard Conversations
Mary Gresham, Ph.D. Atlanta Financial Psychology
• Begin with process comments
• What, Who, When, Where, How
• Make requests
Hard Conversations
Mary Gresham, Ph.D. Atlanta Financial Psychology
• Begin with process comments
• What, Who, When, Where, How
• Make requests
• Collaborate on the guidelines
Hard Conversations
Mary Gresham, Ph.D. Atlanta Financial Psychology
• Begin with process comments
• What, Who, When, Where, How
• Make requests
• Collaborate on the guidelines
• Notes, time limits, keeping
guidelines, next steps
Hard Conversations
Hard Conversations
• Prepare for emotionality
Mary Gresham, Ph.D. Atlanta Financial Psychology
Hard Conversations
• Prepare for emotionality
• Prepare for conflict
Mary Gresham, Ph.D. Atlanta Financial Psychology
Hard Conversations
• Prepare for emotionality
• Prepare for conflict
• Practice/Role Play
Mary Gresham, Ph.D. Atlanta Financial Psychology
Hard Conversations
• Prepare for emotionality
• Prepare for conflict
• Practice/Role Play
• An Experiment
Mary Gresham, Ph.D. Atlanta Financial Psychology
Hard Conversations
• Prepare for emotionality
• Prepare for conflict
• Practice/Role Play
• An Experiment
• Use the following skills
Mary Gresham, Ph.D. Atlanta Financial Psychology
Mary Gresham, Ph.D. Atlanta Financial Psychology
Active Listening
Mary Gresham, Ph.D. Atlanta Financial Psychology
Reframing
Mary Gresham, Ph.D. Atlanta Financial Psychology
Core Concerns underlying
Emotions
Mary Gresham, Ph.D. Atlanta Financial Psychology
Affiliation
Mary Gresham, Ph.D. Atlanta Financial Psychology
Autonomy
Mary Gresham, Ph.D. Atlanta Financial Psychology
Status
Mary Gresham, Ph.D. Atlanta Financial Psychology
Role
Mary Gresham, Ph.D. Atlanta Financial Psychology
Model of families under financial stress
Mary Gresham, Ph.D. Atlanta Financial Psychology
Affluent families
• Pressure for achievement, excellence,
perfection, image
• Lack of emotional closeness to busy
parents
• Materialistic values
• Lack of intrinsic motivation, family chores
and roles
• Substance abuse rates
Mary Gresham, Ph.D. Atlanta Financial Psychology
Mary Gresham, Ph.D. Atlanta Financial Psychology
• Agreement to meet
• Guidelines
• Non-threatening topics
• Fun included
How to get started?
Mary Gresham, Ph.D. Atlanta Financial Psychology
Generational Profiles
Mary Gresham, Ph.D. Atlanta Financial Psychology
Family History
Mary Gresham, Ph.D. Atlanta Financial Psychology
Values conversations
• Safe, non-judgmental, structured
Mary Gresham, Ph.D. Atlanta Financial Psychology
Values conversations
• Safe, non-judgmental, structured
• Differences acknowledged and integrated
Mary Gresham, Ph.D. Atlanta Financial Psychology
Values conversations
• Safe, non-judgmental, structured
• Differences acknowledged and integrated
• Related to age, gender, culture, behavior
Mary Gresham, Ph.D. Atlanta Financial Psychology
The United States
• Unusually high on Achievement
• Unusually low on Universalism
Mary Gresham, Ph.D. Atlanta Financial Psychology
The United States
• Unusually high on Achievement
• Unusually low on Universalism
• Higher ratings on Stimulation, Hedonism,
Self-direction
Mary Gresham, Ph.D. Atlanta Financial Psychology
The United States
• Unusually high on Achievement
• Unusually low on Universalism
• Higher ratings on Stimulation, Hedonism,
Self-direction
• Lower on Tradition, Conformity, Security
Mary Gresham, Ph.D. Atlanta Financial Psychology
Benefits of Identifying Values
• Non-judgmental way to approach
differences
Mary Gresham, Ph.D. Atlanta Financial Psychology
Benefits of Identifying Values
• Non-judgmental way to approach
differences
• Guides decision-making
Mary Gresham, Ph.D. Atlanta Financial Psychology
Benefits of Identifying Values
• Non-judgmental way to approach
differences
• Guides decision-making
• Clarifies differences by generation, age,
gender, family, culture, country
Mary Gresham, Ph.D. Atlanta Financial Psychology
Benefits of Identifying Values
• Non-judgmental way to approach
differences
• Guides decision-making
• Clarifies differences by generation, age,
gender, family, culture, country
• Non-threatening way to discuss
discrepancy between beliefs and behaviors
Mary Gresham, Ph.D. Atlanta Financial Psychology
Challenges
Mary Gresham, Ph.D. Atlanta Financial Psychology
Mary Gresham, Ph.D. Atlanta Financial Psychology

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Hard Conversations: Strategies for Difficult Family Discussions

  • 1. Helping Families Have Hard Conversations March 16. 2016 @docgresh Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 2. Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 3. Taboo Topics Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 4. Taboo Topics • Sex Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 5. Taboo Topics • Sex • Bodily functions Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 6. Taboo Topics • Sex • Bodily functions • Mental illness Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 7. Taboo Topics • Sex • Bodily functions • Mental illness • Social isolation Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 8. Taboo Topics • Sex • Bodily functions • Mental illness • Social isolation • Death Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 9. Taboo Topics • Sex • Bodily functions • Mental illness • Social isolation • Death • Money Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 10. What have the effects of conversational taboos been on you? Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 11. Conversational taboos • Reduce conflict, anxiety, embarrassment and emotionality Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 12. Conversational taboos • Reduce conflict, anxiety, embarrassment and emotionality • Lack of practice needed for skill development Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 13. Conversational taboos • Reduce conflict, anxiety, embarrassment and emotionality • Lack of practice needed for skill development • Planning for predicable events is avoided Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 14. • Lack of training Effects of conversational taboos on professionals Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 15. • Lack of training • Clients enter into our practices in crisis and conflict Effects of conversational taboos on professionals Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 16. • Lack of training • Clients enter into our practices in crisis and conflict • Professionals have not worked through their own issues Effects of conversational taboos on professionals Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 17. Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 18. Elders • Retirement issues Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 19. Elders • Retirement issues • Financial capacity/financial resource issues Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 20. Elders • Retirement issues • Financial capacity/financial resource issues • Preparation for role reversals Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 21. Elders • Retirement issues • Financial capacity/financial resource issues • Preparation for role reversals • Illness/Disability/Death Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 22. Elders • Retirement issues • Financial capacity/financial resource issues • Preparation for role reversals • Illness/Disability/Death • Estate and inheritance issues Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 23. Process • Learning how to step out of an interaction and comment on what is happening Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 24. Process • Learning how to step out of an interaction and comment on what is happening • A learned skill Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 25. Process • Learning how to step out of an interaction and comment on what is happening • A learned skill • Reduces conflict and gives a framework for the interaction Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 26. Process • Learning how to step out of an interaction and comment on what is happening • A learned skill • Reduces conflict and gives a framework for the interaction • BEGIN HERE Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 27. Process characteristics Transparent vs Private Hierarchical vs Democratic Communicated vs Assumed Inclusive vs Exclusive Consensual vs Legal Open vs Constricted Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 28. Mary Gresham, Ph.D. Atlanta Financial Psychology • Begin with process comments Hard Conversations
  • 29. Mary Gresham, Ph.D. Atlanta Financial Psychology • Begin with process comments • What, Who, When, Where, How Hard Conversations
  • 30. Mary Gresham, Ph.D. Atlanta Financial Psychology • Begin with process comments • What, Who, When, Where, How • Make requests Hard Conversations
  • 31. Mary Gresham, Ph.D. Atlanta Financial Psychology • Begin with process comments • What, Who, When, Where, How • Make requests • Collaborate on the guidelines Hard Conversations
  • 32. Mary Gresham, Ph.D. Atlanta Financial Psychology • Begin with process comments • What, Who, When, Where, How • Make requests • Collaborate on the guidelines • Notes, time limits, keeping guidelines, next steps Hard Conversations
  • 33. Hard Conversations • Prepare for emotionality Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 34. Hard Conversations • Prepare for emotionality • Prepare for conflict Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 35. Hard Conversations • Prepare for emotionality • Prepare for conflict • Practice/Role Play Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 36. Hard Conversations • Prepare for emotionality • Prepare for conflict • Practice/Role Play • An Experiment Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 37. Hard Conversations • Prepare for emotionality • Prepare for conflict • Practice/Role Play • An Experiment • Use the following skills Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 38. Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 39. Active Listening Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 40. Reframing Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 41. Core Concerns underlying Emotions Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 42. Affiliation Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 43. Autonomy Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 44. Status Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 45. Role Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 46. Model of families under financial stress Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 47. Affluent families • Pressure for achievement, excellence, perfection, image • Lack of emotional closeness to busy parents • Materialistic values • Lack of intrinsic motivation, family chores and roles • Substance abuse rates Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 48. Mary Gresham, Ph.D. Atlanta Financial Psychology • Agreement to meet • Guidelines • Non-threatening topics • Fun included How to get started?
  • 49. Mary Gresham, Ph.D. Atlanta Financial Psychology Generational Profiles
  • 50. Mary Gresham, Ph.D. Atlanta Financial Psychology Family History
  • 51. Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 52. Values conversations • Safe, non-judgmental, structured Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 53. Values conversations • Safe, non-judgmental, structured • Differences acknowledged and integrated Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 54. Values conversations • Safe, non-judgmental, structured • Differences acknowledged and integrated • Related to age, gender, culture, behavior Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 55. The United States • Unusually high on Achievement • Unusually low on Universalism Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 56. The United States • Unusually high on Achievement • Unusually low on Universalism • Higher ratings on Stimulation, Hedonism, Self-direction Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 57. The United States • Unusually high on Achievement • Unusually low on Universalism • Higher ratings on Stimulation, Hedonism, Self-direction • Lower on Tradition, Conformity, Security Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 58. Benefits of Identifying Values • Non-judgmental way to approach differences Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 59. Benefits of Identifying Values • Non-judgmental way to approach differences • Guides decision-making Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 60. Benefits of Identifying Values • Non-judgmental way to approach differences • Guides decision-making • Clarifies differences by generation, age, gender, family, culture, country Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 61. Benefits of Identifying Values • Non-judgmental way to approach differences • Guides decision-making • Clarifies differences by generation, age, gender, family, culture, country • Non-threatening way to discuss discrepancy between beliefs and behaviors Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 62. Challenges Mary Gresham, Ph.D. Atlanta Financial Psychology
  • 63. Mary Gresham, Ph.D. Atlanta Financial Psychology

Editor's Notes

  1. Acknowledgement of my strengths and expertise; treated with respect;
  2. Am I doing what is meaningful and purposeful for me? Do I want to add, change or delete activities that are part of my role?