As the healthcare industry faces uncertain times, employees serve as a steadying force. The ultimate goal of any healthcare organization is to serve its patients. A key component to achieving this starts with the HR function. At Health First, Paula Just, Chief Human Resources Officer, and Mary Jane Brecklin, Vice President, HR Operations, put this into practice when they partnered the Florida-based integrated healthcare delivery network with Cielo, the world’s leading strategic Recruitment Process Outsourcing (RPO) provider. The award-winning partnership tackled recruitment challenges and saved Health First millions.

1. 1
Creating a Culture of Partnership
& Patient-focused Outcomes
in the HR Function

2. 2WE BECOME YOU™
TODAY’S PRESENTERS
PAULA JUST
Chief Human Resources Officer
Health First
MARY JANE BRECKLIN
Vice President, HR Operations
Health First

3. Positively Changing the
Health & Wellness of Our Community
 Florida's only integrated health
system
 Four hospitals and several
Outpatient & Wellness Services
– The area's only Trauma and
Heart Centers
– Commercial and Medicare
health plans
– Largest multi-specialty physician
group in Brevard County
3

4. Our Vision for 2020
“Investing in our people to make
Health First the best place to work
and for our customers to
receive the best care.”
4

5. Our Team of Experts
5
Human
Resources
Organizational
Effectiveness
HR Operations
Talent
Acquisition
Recruitment
Internal
Mobility
Associate
Services
Staffing
Services
Learning &
Innovation

6. Next-Level Employee Experience:
Our Red Carpet Internal Mobility Process
Vision:
 Concierge Level Communication
 High-Tech and High-Touch Talent Identification
 Compliance Focused
Results:
 Over 1,500 associates partnered with in just over 6
months
 Over 250 positions filled in 6+months with only
internal talent
 Responses to their application within 24 hours for
“Internal only” positions
 Over 500 Hiring Manager hours saved
 Increased employee engagement and satisfaction
6

7. Growing Our Own:
Engaging and Empowering New to Practice Nurses
7
“After we met and talked with
Alexandra, her relentless spirit and
enthusiasm was enough for us to say
yes. She continues to progress
well and makes us proud on a daily
basis. Alexandra is why we have to
look at the person and not just the
experience.”
– Jon Oliver, Manager, Cardiovascular
Services, Holmes Regional

8. Nurse Residency Program:
A Patient-Centered Transition from Classroom to Clinical
Vision:
 Environment of one-on-one support and learning
 Clinical learning for patient-centered quality care
 Comprehensive and customizable program
Results:
 Over 500 nurses through the program since it’s inception in
2012.
– 48% increase in number of nurses from our first year
of the program in 2012 to 2016
 97% nurse retention rate
 40+ departments positively impacted by new nurses with
the training
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9. Continuing to Build for 2020
1. Optimize the Health First careers website to continue to
improve the candidate experience.
2. Synergize our social media platforms to increase real-time
candidate engagement.
3. Build a Workforce Action plan with HR, Operations & Talent
Acquisition to co-deliver on a successful future.
9

10. QUESTIONS?

11. 11WE BECOME YOU™
ADDITIONAL RESOURCES
CRITICAL HIRING METRICS FOR HEALTHCARE QUALITY
The key healthcare HR metrics you need to measure to drive
quality hires and quality care: http://cielo.ly/vkMe30dxTFq
RPO: GOOD MEDICINE FOR HEALTHCARE RECRUITING
An in-depth look at the value of partnering with an RPO provider
for a comprehensive healthcare talent solution: http://cielo.ly/5Yx430dxTHq