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What does good marketing in the visual arts look like? Heather Maitland
What does good marketing look like? There is huge variation – as with dogs!  But why?
These are the must-haves of good marketing: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is good marketing? ,[object Object],[object Object]
Visual arts marketing in the UK ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Local authority museum and gallery budgets are being cut to the bone.
This blog site is pretty much the only marketing this local authority gallery will do for its flagship exhibition in 2011
Understanding visitors But let’s focus on good practice.  How does a good understanding of visitors lead to good marketing practice in UK galleries?
Why do they come? ,[object Object],[object Object]
So a lot of galleries ensure they have a strong presence on the street
THE COLLECTION, LINCOLN ,[object Object]
The layout of the building leads the visitor into the archaeology collection but the art is hidden both round the corner to the left behind a solid door and in a completely separate building.
And this is the only indication of what’s inside this separate building.
These leaflets on the reception desk are the only indication for the visitor that there is any art to see at all.
MILLENNIUM GALLERIES, SHEFFIELD ,[object Object]
 
And just inside each space there is something to draw people in.
BALTIC, GATESHEAD ,[object Object]
 
Why do they come? ,[object Object],[object Object],[object Object],[object Object],[object Object]
So the gallery mainly focuses on the iconic building rather than individual  exhibitions
 
YORKSHIRE SCULPTURE PARK ,[object Object]
 
Why do they come? Qualitative dimensions
Gerri Morris, of Morris Hargreaves McIntyre, is almost single-handedly responsible  for this good understanding of visitors thanks to her qualitative segmentation of visitors based on motivation. Find out more at www.lateralthinkers.com
social
[object Object]
Social ,[object Object],[object Object],[object Object],[object Object]
intellectual
[object Object]
Intellectual ,[object Object],[object Object],[object Object],[object Object]
emotional
[object Object]
Emotional ,[object Object],[object Object]
spiritual
[object Object]
Spiritual ,[object Object],[object Object],[object Object],[object Object]
Morris Hargreaves McIntyre ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Segmentation of visitors to the Baltic
How do galleries respond to this?
MILLENNIUM GALLERIES, SHEFFIELD
Multi-layered exhibits are designed to appeal to different segments – which do you think this is aimed at?
 
 
WELLCOME COLLECTION ,[object Object]
 
 
And this must be the most friendly security guard ever, chatting to visitors about what they might want to see as he searches their bags.
 
 
BALTIC ,[object Object]
 
ROYAL ACADEMY ,[object Object]
 
MILLENNIUM GALLERIES, SHEFFIELD ,[object Object]
 
NATIONAL MEDIA MUSEUM ,[object Object]
 
WELLCOME COLLECTION ,[object Object]
 
 
 
 
 
NATIONAL MUSEUM OF SCOTLAND ,[object Object]
 
 
Click on the link for one of the many specially commissioned artworks, this one interpreting Scotland’s technological history ,[object Object]
YORKSHIRE SCULPTURE PARK ,[object Object]
 
ART HOTEL, TURIN ,[object Object]
 
 
NATIONAL MEDIA MUSEUM ,[object Object]
 
 
YORKSHIRE SCULPTURE PARK ,[object Object]
 
 
 
 
What does good marketing look like? ,[object Object],To this gallery, good marketing looks like the visitors themselves.

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Heather Maitland Presentation