SlideShare a Scribd company logo
Bonus
Article
Page 26
Support us: Hy.page/opticalforum
September
is Healthy
Aging
Month
Optical Forum 7
September
2021
ISSUE
Blog Flipbook
Making an Impact
In this
Issue
Presbyopia Eye
Drops Approval
Emotional
Intelligence for Eye
Care
Passive Leadership
in Optometry
Optical Forum
Blog flipbook
Emotional Intelligence for Eye Care - Page 10
Presbyopia Eye Drops Approval - Page 6
Passive Leadership in Optometry - Page 13
2
News and editor’s perspective
his month we welcomed our first Optical Forum Editorial Board
wave of members. A lot of responsibilities await us in the future.
With the help of diverse, competent, and qualified board members we
are confident that a lot will also be accomplished.
September is healthy aging month. The risk of vision loss due to age-
related macular degeneration should not be underestimated. Eye care
professionals spend a significant amount of time consulting with
patients and presenting to the community about ways to reduce the
risk of eye diseases as we age. We repeatedly emphasize on regular
yearly eye exam, healthy diet, protection against Ultra Violet sunlight,
appropriate protection against light transmitted from electronic
devices, etc.
At Optical Forum and during September we continued to post new
original content on daily basis. This month’s topics revolved around
Eye Health, Technology, Practice Management, Motivation, emotional
intelligence, along with other topics of entrepreneurship, leadership,
marketing, etc…
As is the case in every issue, we thank and salute every scholar and
professional who volunteered to create and review the content of this
issue. We also invite every one to share his or her story with us. By
doing so you help advance the boundaries of knowledge. You are all
invited to accompany us in this journey so feel free to submit your
articles and comments to feedback@opticalforum.space or fill the form
at https://opticalforum.space/contribute/
A big “Thank you” for all our followers and colleagues who trust us,
believe that we can make an impact, and are supporting us by following
us at hy.page/opticalforum
Gilbert Nacouzi, BSc, MBA, DBA, EIC
3
B y G i l b e r t N a c o u z i , B S c , M B A , D B A , E I C
T
GilbertNacouzi
• Lorem ipsum dolor sit
amet, consectetur
adipiscing elit. Lorem
ipsum dolor sit amet,
consectetur adipiscing
elit.
Sports Eye Safety
4
Enjoy reading our insights
related to the Eye Care Business
This Blog is like the “Agora” in
Ancient Greek which means “To
Gather Together”. Like Homer,
we characterize a community
without an Agora as such as
that of the Cyclopes, as lawless
Optical Forum Blog
Contact The Editor:
Dr. Gilbert Nacouzi
admin@opticalforum.space
Editorial Board:
Dr. Catherine M. Croke
Dr. Jeanne Andary
Dr. Rasha Faraj
Miss Maria Adra
Article Reviewers:
Samer Hanna
Asma Eid
7
September
2021
ISSUE
Contents
Passive Leadership in
Optometry
What to know?
Emotional
Intelligence For
Eye Care
6 What does the
future hide?
Presbyopia Eye Drops
Approval
10
13
5
Find Meaning in Your Optometric Work 28
Transitions in Optometry 30
Extending Your Services and
Representativeness 32
Old Man’s Eyes 33
PERMA In Optometry 35
Optometry Customer Experience 37
Team Weak Link 39
Counseling in Optometry 41
Ocular Histoplasmosis 43
Avocado Fruit Eyesight Benefits 8
Is Strategic Thinking Only for
Executives? 14
Strategic Agility in Optometry 16
Fixed Mindset vs Growth Mindset 17
Things Keeping You Under a Bad
Boss 19
Employees Burnout Early Signs 21
Ray-Ban Stories are More Than 30
Seconds 22
What if You are Demotivating
Your Team? 24
Time is Money! But
Time to Think is
Gold
26
The impact of the
employer on the
employee
Presbyopia Eye Drops
Approval
Answer & Insights
IMAGES ARE INVERTED
THROUGH A PINHOLE
True
False
True
False
Presbyopia Eye Drops Approval
For eye care professionals there are
various ways to treat presbyopia
without using eye drops. As people start
losing their near vision many try ready-
made reading glasses from malls, online
retailers, and pharmacies before
consulting their eye doctor. The
majority of people, however, prefer to
undergo a thorough and complete
comprehensive eye exam before
selecting one or more of the other
available solutions, which include
customized reading glasses,
progressives, and multifocal contact
lenses. Many get bored with all those
corrective tools and opt for a refractive
surgery where they can select between
monovision laser surgery, multifocal
laser surgery, and recently IntraCor
laser surgery.
The theory behind the accommodation
proposes that given the elasticity of the
lens, any relief in the zonular tension
caused by a contraction of the ciliary
muscle will lead the lens to round up
and increase its refractive power
allowing humans to focus and see near
objects. With age, the ability of the lens
to round up and increase in power
slowly disappears causing presbyopia.
7
…any relief in the
zonular tension caused by
a contraction of the
ciliary muscle will lead
the lens to round up and
increase its refractive
power …
The rectilinear theory of light is a
principle that explains the fact that
light travels in straight lines. In
cameras that use a pinhole system
instead of a lens, images are formed
inverted on the film and dimmer. The
same phenomena appear when the eyes
of humans are in bright light causing
pupil constriction to act as a pinhole
that selects light that travels through
the center of the lens.
Miotic eye drops partially treat
presbyopia not by correcting the cause
of presbyopia but rather by inducing
pupil constriction allowing a pinhole
effect and improving both near and far
vision in different light settings. Those
eye drops that leverage the pinhole
effect and increase visual acuity, are
expected to provide eye care providers
new opportunities to help patients who
previously relied solely on ready-made
and over-the-counter reading glasses.
Avocado Fruit Eyesight
Benefits
Avocado Fruit Eyesight Benefits
If you ask dieticians about the health
benefits of Avocados, they insist on
heart health improvement, promote
weight loss, supplies nutrients like
potassium and vitamin B. Avocado-
based products help reduce hair loss,
rejuvenate skin, and of course make
the famous Guacamole. Because of
nutritional fatty acids in avocados
that help moisturize dry skin, many
skin therapists recommend avocados
to help disappear dark circles under
the eyes caused by dehydrated skin.
It is believed that macular pigment
(MP) protects against age-related
maculopathy (ARM). MP is
composed of the only two dietary
carotenoids lutein (L) and zeaxanthin
(Z) as they cross the blood-retina
barrier. Studies suggest that dietary
L and Z help in maintaining cognitive
health as their concentration in brain
tissues correlate with macular levels.
9
Researchers have proved that in the absence of retinal pathology, “the
relative lack of MP seen in association with increasing age, tobacco use
and family history of ARM supports the hypothesis that the enhanced
risk that these variables represent for ARM may be attributable, at least
in part, to a parallel deficiency of macular carotenoids.” (Nolan et al.,
2007)
Avocado fruit is a rich source of Lutein. In addition to Avocado’s
benefits to improving cognitive health, it has been proved that avocado
consumption increases MP density. Its antioxidant function helps retard
cataracts. Eating avocados regularly helps in reducing the risk of ARM
and provides overall better eye health over the long run.
REGULAR AVOCADO CONSUMPTION
INCREASES MACULAR PIGMENT
True
False
True
False
The
Recommended
Daily Intake is
½ to one
Avocado
References:
Nolan, J. M., Stack, J., O'Donovan, O., Loane, E., & Beatty, S. (2007). Risk
factors for age-related maculopathy are associated with a relative lack of
macular pigment. Experimental eye research, 84(1), 61-74.
Scott, T. M., Rasmussen, H. M., Chen, O., & Johnson, E. J. (2017). Avocado
consumption increases macular pigment density in older adults: a randomized,
controlled trial. Nutrients, 9(9), 919.
Emotional Intelligence for Eye Care
Practitioners who have a strong
Emotional Intelligence exceed patient’s
expectations by providing them with
exceptional service and building long-
lasting and worthwhile relationships.
Emotional Intelligence helps eye care
providers deliver better service and
higher outcomes through rigorous
practice and a patient-centered
attitude.
Emotional Intelligence goes beyond
thinking with logic and employing the
knowledge of facts. It comprises of
incorporating logic and the knowledge
of facts with the capability that allows
us to identify, recognize, and
understand our emotions as
practitioners and the emotions of the
patients and their parents. It’s about
being able to differentiate between
different feelings and controlling
emotions in order to adapt to the
environmental changes.
Emotional Intelligence was popularized
by Daniel Goleman, an American
psychologist, who defined five key
elements that constitute emotional
intelligence: self-awareness, self-
regulation, motivation, empathy, and
social skills. A “perfect leader”
accordingly, is someone who -no matter
what the situation is- never let his
emotions or temper get out of control,
has the complete trust of his team
10
members, listens to every member, it is
always easy to communicate with, and
all his decisions are carefully made after
thorough research and review of all
available information.
Self-awareness helps you understand
how you feel and how you stand among
people around you and your
environment. It provides you with an
updated picture of your strengths and
weaknesses and reminds you why you
constantly need to be humble and have
the humility to progress and be able to
achieve your agenda. To improve self-
awareness leaders keep journals where
they write down their thoughts and
they slow down whenever they
experience anger or other emotions.
Emotional Intelligence
for Eye Care
EMOTIONAL INTELLIGENCE
Good
Bad
goes beyond the thinking of logic
and knowledge of facts
is thinking using only knowledge
of facts
Self-regulation pertains to leadership traits of resilience and versatility.
Self-regulated leaders understand their values, hold themselves
accountable, and constantly work to improve their skills and
capabilities to manage their anger.
Motivation pertains to constantly and continuously work to get to their
goals, achieve what they deserve, and be hopeful they will get the
rewards no matter what problems they face.
Empathy pertains to leaders who know how to put themselves into
somebody else’s shoes and feel their struggles and pains.
Social skills reflect the communication ability of the leader, their
capacity to resolve conflicts, praise others, and improve their
communication skills.
September is Healthy
Aging Month
“One in six Americans age
65 and older have a vision
impairment that cannot be
corrected with glasses or
contact lenses. The risk of
eye disease increases with
age, yet many older adults
neglect to see an
ophthalmologist for care.
To bring attention to
taking care of our eyes as
we age, the American
Academy of
Ophthalmology celebrates
Healthy Aging Month to
raise awareness of the signs
and symptoms of vision
loss - and steps to help
seniors take care of their
sight.”
https://www.aao.org/newsr
oom/observances
Read “Old
Man’s Eyes”
Page 33
Passive Leadership In
Optometry By Dr. Gilbert Nacouzi
In most types of
leadership, there is an
active impact from the
boss on the employees
…
Passive Leadership in Optometry
Leadership is necessary in Optometry as
it pertains to both practice management
and regulatory within the national
health system. The primary role of
leadership in such a complex
environment is to increase efficiency in
the service of eye care and make it
affordable, of better quality, and
effective.
The most common types of leadership
we find in Optometry and healthcare
include transformative, participative,
transactional, autocratic, laissez-faire,
etc. In most types of leadership, there is
an active impact from the boss on the
employees. Many employees
emphasized the role their boss played in
shaping and developing their skills.
However, this is less the case in laissez-
faire and passive leadership. Moreover,
scholars argue that passive leadership
can negatively affect both employees
and the organization.
Passive leadership consists of combining
both passive management by exception
and laissez-faire leadership. Passive
management by exception is when
leaders avoid action until problems and
missteps can no longer be ignored.
Laissez-faire is characterized by the
total absence of leadership. Studies
revealed that passive leaders avoid
engaging with their employees and
become less effective because they fail
to make decisions in the absence of
response and feedback from
subordinates. On the other hand,
employees under passive leadership
built a perception that their
organization undermines their well-
being and does not have the necessary
support and encouragement to succeed.
It is very important to provide team
members total autonomy, however, no
one should ignore the fact that team
members expect leaders to give them
directions, solve problems, proving
authority, and make decisions.
Optometrists and other healthcare
providers are sometimes so preoccupied
with their clinical responsibilities that
they become unaware how passive their
leadership grew into. Therefore, some
indicators should reflect this situation.
Those red flags include not receiving
feedback from team members, not being
able to identify poor performers on
daily basis and not having to step in to
help, no teams problems being reported,
and no conflict resolution and decisions.
14
According to you, what makes him/her
a strategic thinker? And the answers I
get vary around the qualities he
possesses and demonstrates.
Most qualities that people find in
strategic thinkers include wit,
intelligence, innovation, creativeness,
ability to connect and interact with
people and audience, being receptive to
feedback, always learning, have many
advisors, think of people around them,
are risk-takers, and constantly have a
lot of things going on. Harvard Business
Review author, Nina Bowman
emphasizes the need to develop
strategic thinking and being able to
validate what is acquired in strategic
thinking to advance in a career.
LEADERSHIP IN OPTOMETRY
PERTAINS TO BOTH
Practice management and Regulatory
within the national health system
Narcissism and Vanity
Is Strategic Thinking
Only for Executives?
Is Strategic Thinking Only for
Executives?
Strategic Thinking is often attributed to
executives. When we think of strategic
thinking as a required skill in hiring for
management positions we sometimes
forget that strategic thinking is needed
in every position, moreover, developing
it is beneficial for every job even for
students. Strategic thinking helps in
achieving tasks and responsibilities at a
higher level and a higher standard of
doing things. Strategic thinking is
becoming among the top required
skills to excel in the workplace and
recruiters look at it the most. When I
hear colleagues and friends talking about
a strategic thinker I often ask them:
Leaders in companies need to know
what employees know. Therefore by
demonstrating strategic thinking
employees show how suitable they are
to certain positions. Bowman
emphasizes four ways to improve and
demonstrate strategic thinking, know
by observing and seeking trends, think
by asking the tough questions, speak to
sound strategic, and act by making time
for thinking and embrace conflict.
The skills that everyone needs to
develop to become a better strategic
thinker include:
Reading, learning, and constantly
acquiring new knowledge. This can be
achieved by creating enough time to
work on developing ourselves. Creating
enough time requires developing and
improving the skill of time
management.
Be ready to accept critics and feedback.
This can be accomplished by inviting
critics and surrounding ourselves with
15
friends and people who care for our
development and constantly advice us
on small and large issues.
Become a good listener. This can be
achieved by developing observation and
questioning.
Become a good concluder. This can be
achieved by following up after
questioning with hypothesizing,
information gathering, and analysis.
Added to all these skills is being able to
lay down all possible consequences and
end results. This allows us to close,
promise, or schedule future encounters.
The skills needed for better strategic
thinking are endless the more you
master the more you discover that there
is much more to be acquired. As you
improve your strategic thinking you
constantly find new ways to solve
problems in the organization and new
ideas to be tested and implemented to
ensure future growth and profit.
IS STRATEGIC THINKING ONLY
VALUABLE FOR EXECUTIVES? CAN
EVERYONE BENEFIT FROM IT?
True
False
Strategic Agility in
Optometry By Dr. Gilbert Nacouzi
16
There is a great distinction between
Strategic Agility and Operational
Agility. Operational Agility pertains to
making better products and services. In
terms of providing people with lighting,
if operational agility was to make a
better candle strategic agility drove
Edison to create the electric light
bulb. In times of crisis, Strategic agility
leads organizations not just to survive
but thrive. Research showed that
Airbnb successfully navigated the
pandemic identified when to shift from
its strategic plan and embraces the
changing environment dictated by
COVID-19. Airbnb followed three
distinct ways, the first one was being
agile to avoid the worst effect of the
crisis, the second way was being strong
Organizational leaders
who develop strategic
agility will almost always
be ready to recognize
shifts in the markets
…
• Strategic Agility in Optometry
• An organization that moves faster
than its environment demonstrates
working strategic agility. The world is
constantly changing, the markets
have never been so unpredictable and
shifting as in the past year due to the
pandemic. While most organizations
are focusing on how to survive the
effect of the pandemic, many
organizations are thinking of long-
term strategy focusing on the post-
pandemic and innovatively imagining
and executing plans that will succeed
thanks to their strategic agility.
• Strategic Agility is the propensity of
the organization to freely and
independently shift inside its business
and outside its business environment
to fit crisis circumstances. Strategic
Agility consists of holding a
competitive edge by identifying
opportunities in every circumstance
and capitalizing on those
opportunities.
Organizational leaders who develop
strategic agility will almost always be
ready to recognize shifts in the markets
and be prepared to quickly implement
change providing innovation and
profitable solutions.
enough to absorb the effect of the
pandemic when it struck them, and the
third way is being resilient enough
to accelerate forward quicker and
stronger than other competitors. These
three capabilities are referred to as the
Triple “A”s of strategic agility.
If you haven’t thought about strategic
17
agility yet, think about those three
capabilities and how you can identify
them in your Optometry practice: avoid,
absorb, accelerate. Are you focusing on
surviving the pandemic or thriving?
what opportunities have you identified?
how did you shift your strategy in
response to the pandemic?
can be a potential growth enabler. It
becomes a kind of an obsession that
good opportunities for growth are scarce
and irreplaceable that only few people
with a programmed mind to identify
and grab unique opportunities are those
who can seize the opportunity and
succeed in ensuring ever growth.
Stanford University Psychologist,
Doctor Carol Dweck and her colleagues
researched thousands of students and
their attitudes about failure three
decades ago.
THE TRIPLE “A”s OF STRATEGIC
AGILITY REFER TO
Align, Aspire, Accelerate
Avoid, Absorb, Accelerate
Fixed Mindset vs
Growth Mindset
Fixed Mindset vs Growth Mindset
Motivation is a hot topic that has been
the subject of many posts at Optical
Forum. Both intrinsic and extrinsic
motivations are principle drivers for
achievement and success for eye care
employees and Optometrists as practice
owners and businessmen. A growth
Mindset is used to describe a state of
mind that entrepreneurs and
businessmen constantly live to ensure
they don’t miss on any opportunity that
It was Doctor Dweck who coined both
terms fixed mindset and growth mindset.
With the latter that we frequently use
without mentioning the first. Dr.
Dweck and colleagues were able to
contribute significant explanations
about learning and intelligence. When
students believe they can get smarter,
they realize that their efforts make
them stronger, learning becomes their
goal, and by spending more time
learning and working harder they can
achieve higher results and accomplish
more.
For example, how do we motivate
optometry staff, employees, and
ourselves to believe that people can
become smarter and more resilient by
working harder and putting more effort
to become high achievers? Distributing
easy tasks or even giving rewards to
18
easy jobs will encourage a fixed mindset
in employees. Whereas rewarding hard
tasks and constantly distributing
challenging tasks that need effort,
creativity, and bringing new
experiences that develop new skills and
capabilities to solve problems,
cultivates a growth mindset. So next
time you think of distributing tasks,
what motivates employees, and the
mindset you want to cultivate in them,
think about Dr. Dweck’s theory we all
have different beliefs about what we
can do and what we cannot do, so unless
we cultivate a growth mindset that
asserts that intelligence and abilities
can be cultivated through hard work,
our fixed mindset will lead us to give up
on challenges, avoid hard tasks, and
accept failure.
BOTH INTRINSIC & EXTRINSIC
MOTIVATIONS ARE PRINCIPLE
DRIVERS FOR ACHIEVEMENT
True
False
Fixed Mindset “Failure is the limit of my
abilities”
Growth Mindset “Failure is just an opportunity to
grow”
Things Keeping You
Under a Bad Boss By Dr. Gilbert Nacouzi
19
explains multiple reasons why quitting
is hard.
Employees, overtaken by their daily
tasks and responsibilities hardly find
the energy to look for a new company
and a new job;
Being surrounded by good colleagues or
having a perfect job and a great
commute often makes them try to
forget their bad bosses;
Being dependent of the salary and not
affording a pay cut;
No better job offerings are being open.
Again this is a personal perspective of
the value of the offering available;
Not wanting to lose the benefits, even
though many employees end up losing
We may think that bad
leadership is pushing
employees to leave the
company but in many
cases, it is because of bad
leadership that employees
are staying.
Things Keeping you Under a Bad Boss
No university leadership program can
make a good boss if he is not willing to
learn and develop good leadership. In
a previous post, we emphasized how to
deal with poor leadership before finally
deciding to quit or leave to another
company. Many employees leave their
jobs because of poor leadership in the
organization that affects their
performance and has a direct effect on
their daily work. However, despite all
the negative consequences that bad
bosses impose on their employees, many
employees stay at their job, under the
same bad boss, and never change or try
to search for a better job. We may think
that bad leadership is pushing
employees to leave the
company but in many cases, it is
because of bad leadership that
employees are staying.
Organizational consultant, Mary
Abajay, while describing what is like to
be working with bad bosses, she
Bad
benefits because of bad bosses as the
relationship deteriorates over time;
Having invested too much and worked
hard to establish himself in this current
organization;
Being well compensated and not finding
a better or similar salary;
Not having the skills for contemporary
20
job offerings and not having enough
time and opportunities for continuing
development or for learning new skills
and upgrading existing ones;
Hoping that things might get better
with their boss. Who knows, maybe
their boss might be the one getting a
better job elsewhere.
ONE OF THE REASONS WHY
QUITTING IS HARD IS BEING
DEPENDENT OF THE SALARY AND
NOT AFFORDING A PAY CUT
True
False
“
A bad leader can take a good staff and destroy it
causing the best employees to flee and the remainder
to lose all motivation”
“Bad leaders care about who is right. Good leaders
care about what is right”
~ Simon Sinek ~
Employees Burnout
Early Signs By Dr. Gilbert Nacouzi
21
In practice, Optometrists can spot
employee’s signs of burnout by
underperforming, increases in illness,
failing to meet deadlines, a negative
attitude, fatigue, anxiety, reduced
amount of friendship, etc. In remote
settings, an Optometrist should be able
to spot signs of burnout when he
realizes that employees start sending
reports and emails outside of work
hours or during weekends. With other
obligations like childcare or
homeschooling, it is very easy that
employees get overworked and
consumed to show their employer that
they are committed. Therefore, the
most important thing is to set realistic
workload but also boundaries for remote
work and making those boundaries clear
that employees don’t surpass.
Employees Burnout Early Signs
Sometimes it is hard to admit that the
Optometrist is at the center of the
practice. What the practice manager
cannot do, the Optometrist can solve
and set the path for future organization.
He can be the CEO, the leader, the
manager, and people’s person at the
same time. The Optometrist as a people
person is one of the most important
roles because he gets his hands on the
most valuable asset in the practice and
the second most important asset to the
Optometrist after his academic degree.
Being a people person implies being able
to hire the best talents, keep the best
employees, and most importantly work
everything possible to make and keep
employees and staff happy. Making
employees' health and well-being a top
priority is the most essential part of
keeping them happy.
The pandemic is one of the most
challenging moments that pushed
employees to the edge of burnout due to
increased workload and having to adapt
to new work guidelines like remote work
and the adoption of new technology. In
this changing world, Optometrists
should not ignore or undermine the risks
that negatively affect the practice’s
most valuable asset. There are many
warning signs and failing to recognize
them early on can go beyond slowing
the performance of the practice but it
can lead to weakening staff, destroying
the shared commitment of teams, and
demotivating employees right at the
time they are most needed.
Spotting employees burnout in a remote
setting can be more difficult than in
practice.
Another way to prevent employee
burnout is to offer a flexible work
schedule to help them cope with other
home family obligations. To continue
developing the practice culture of well-
being in remote settings, Optometrists
can encourage open and one-to-one
discussions to understand the team’s
needs and individually follow each
employee’s circumstances as well.
22
The most important thing to keep in
mind in those circumstances to help
support employees prevent burnout is
to constantly remind them of their real
clear and unique role in the organization
reducing the friction and avoiding
distracting them with many goals and
exhausting them in trying to find what
they should do.
RECOGNIZING EMPLOYEES BURNOUT
IN REMOTE SETTINGS
is possible
is not possible
Ray-Ban Stories are
More Than 30 Seconds
everyday reality. The first thing about
its reality is its price and where it’s sold.
You can buy Ray-Ban Stories starting
at 299usd online and anywhere the Ray-
Ban brand is sold. they are now being
sold online and in stores in the United
States, Canada, United Kingdom, Italy,
Ireland, and Australia. Unlike other
smart glasses, the frame is very realistic,
they feature the iconic Wayfarer,
Round, and Meteor styles and they are
slightly heavier than the original ones.
Ray-Ban Stories are More than 30
Seconds
For the past 24 hours, everyone was
talking about the first Facebook smart
glasses. This is not the first time
Facebook gets into hardware. In 2014
Facebook acquired Oculus and
throughout these years it introduced
significant progress in virtual reality.
But now with Ray-Ban Stories, the
story is completely different. It is not
about virtual reality but it’s about
This realistic form and weight make
them the most comfortable smart
glasses in the market. That is not to
mention the high quality of material
and finishing that Luxottica is known
for. Even though they don’t have any
HUD features, however, the lenses
available include various tints,
polarized, and transitions leaving the
consumer with choices of frame style
and lens tint combination of twenty
with the option of prescription lenses.
The two front cameras may not capture
as high resolution as the new generation
of smartphones cameras but instead,
they are made to be used when both
hands are occupied. Moreover, the voice
command makes the process even more
comfortable and versatile. Photos
captured are stored on the companion
mobile phone View app. Even though
videos are limited to thirty seconds, the
device has the capacity to store more
than 36 videos or 500 photos in memory
before transmitting them into the
mobile phone View app. Its audio
capabilities allow you to take phone
calls, listen to music, and podcasts. Its
batteries take about an hour to fully
23
charge and can last up to six hours with
intermittent use.
Along with a microfiber bag, the
carrying case that comes with the Ray-
Ban Stories looks very techy and has a
built-in charger that can refill the
battery three times. To recharge the
case they added a USB-C cable in the
box.
True
False
Ray-Ban STORIES HAVE TWO FRONT
CAMERAS THAT RESPOND TO VOICE
COMMAND
While Ray-Ban Stories are in their first
version, they are the first step in the
multiyear partnership between
Facebook and the European eyewear
conglomerate Essilor Luxottica. They
both are promising future products that
can dive more into augmented reality
glasses.
@
s
h
a
d
e
r
e
v
i
e
w
What if You are
Demotivating Your Team?
By Dr. Gilbert Nacouzi
24
Management guru and best thinker
Peter Drucker used to say “culture eats
strategy for breakfast, operational
excellence for lunch and everything else
for dinner”. Perhaps it may be easy to
understand the team’s culture if it is a
small team. However, as the
organization begins to grow and many
large teams become involved, the role of
culture in understanding the employees’
values becomes more important and
indispensable.
Understanding Culture in an
organization does not mean ordering
breakfast, dining, or outing together. It
is about what needs and wants every
employee is trying to achieve working
at your practice.
Micromanaging is not
the only way a leader
ought to demotivate
his team
...
What if You are Demotivating your
Team?
On every occasion to write a post on
team’s leadership we emphasize
motivation and the ability to push
employees and team members to deliver
more than they can. Very few times do
we mention demotivation or explain
why some behaviors or actions we take
can demotivate our staff.
Micromanaging, for example, is one way
most leaders admit they do their best
not to employ it. We prefer to employ
the word motivation and talk about
what motivates employees rather than
the word demotivation because it gives
a negative sense of the process.
Micromanaging is not the only way a
leader ought to demotivate his team.
Not understanding the practice’s
culture and betting everything on
strategy is another important way to
demotivate the team.
From this emerges another great way to
demotivate employees that is by
praising employees for important none
important things. Some leaders rely on
drive-by praise methods to praise
employees for great achievements. They
often don’t make a formal recognition
for the employee’s effort because they
are too busy. On the other hand, many
leaders praise every little thing even
silly obvious things employees do,
thinking that brings positive energy.
However, many employees look for the
honest and serious opinion that helps
them develop their skills and grow their
25
personality. Therefore they look for real
challenges and need appropriate
guidance from reliable leaders.
One last way you may demotivate
employees is the way you solve conflict
among team members and if you
privilege some employees and not the
others. Remember that the goal of
effective team leadership is to motivate,
and a way to do this during conflict
among teammates is to come up with
creative solutions that foster a
collaborative environment and promote
motivation to increase productivity.
IN THE WAY YOU SOLVE CONFLICT
BETWEEN TEAM MEMBERS; IF YOU
PRIVILEDGE SOME EMPLOYEES AND
NOT THE OTHERS, WOULD THAT LEAD
TO DEMOTIVATING YOUR TEAM?
True
False
“If everyone is moving forward together, then success
takes care of itself.”
~ Henry Ford ~
Time is Money! But Time
to Think is Gold By Dr. Gilbert Nacouzi
26
The consequences that develop from
such a result include isolating ourselves
from the changes in the outside world,
assuming infallibility, and completely
undermine and eliminate the time
allocated to thinking.
There is a saying “A desk is a dangerous
place from which to view the world”.
That is of course before the time of the
internet. However, the idea is that
when you isolate yourself behind a desk
you immediately become a decision-
maker without choices that reflect the
outside world. If thinking relates to
understanding the world around us,
decision-making consists of making a
single choice or choosing one scenario
among a given number of scenarios.
Your decision leads to one course of
action among different scenarios.
Overtime decision
making becomes
routine and we forget
the factor of thinking.
Time is Money but Time to think is Gold
The time we take to make our decision
is valued in money. However if this
time is a time to think it spares us
money. Thinking allows us to make
sense of the world around us, it helps us
build a perspective of what is
happening, and allow us to build a
model to interpret things. We are
constantly faced with time constraints,
deadlines, and end points. We are
expected to make decisions on daily
basis and on the smallest things in our
lives. As Optometrists we decide on the
eye health of our patients, as
entrepreneurs we decide on strategies,
planning, marketing, investing, and
purchasing.
As household owners we decide on every
little piece of furniture, clothes, food,
and consumables.
Overtime decision making becomes
routine and we forget the factor of
thinking.
Time is Money!
A different decision leads to a different
course of action, a different opinion,
choice, or output. Isolating yourself
from the outside world reduces your
sources of information and changes your
process of thinking, therefore affects the
choices you have from which you select
a possible scenario.
Assuming infallibility will make prompt
immediate decision-making. Confidence
is a very important trait, but as a
decision-maker confidence should only
be supported by data and facts. As
Optometrists, we obtain our confidence
in the decisions we make based on the
27
facts, numbers, and answers provided
from the patient questionnaire,
symptoms, and diagnostics. There is the
time involved in retrieving all the
information to make a decision.
Assuming infallibility leads to
eliminating the processing time and
leads to quick decisions that are subject
to errors.
When a bad decision leads to bad
consequences look at correcting one of
those three: isolating yourself, assuming
infallibility, and not taking time to
think.
“It’s better to get wisdom than Gold. Gold is another’s,
wisdom is our own; gold is for the body and time,
wisdom for the soul and eternity.”
~Mathew Henri~
Time to think is Gold
Find Meaning in your
Optometric Work
28
With such information, we can better
understand who are the most people
interested in our service and who are
the ones valuing our services and willing
to pay the highest value for our
services.
This applies to both employees and
employers. Employers may look at their
markets as people interested in their
products and services whereas
employees may look at their bosses and
company as people interested in their
products and services.
A good way to remember those two
elements is to let one of your best
colleagues at work remind you why you
work and what your market is. This
way you build your purpose as a result
of alteration in those two elements.
Find Meaning in You Optometric Work
We always emphasize finding our
purpose early in life. It helps us live a
happier life than getting well
compensated or owning a lot of assets
but feeling empty. As we grow we
realize that purpose is rather built not
found. At work two very important
elements to remember that help us
maintain a deliberate way and
thoughtfulness in practice are to
constantly remind ourselves of why we
work and to constantly identify our
market and who our customers are to
serve them the best. Those two
reminders are a sufficient reason we
keep working on improving ourselves by
developing new skills that are to date
with our constantly changing
environment.
Knowing why we work helps us
understand what we like the most in our
jobs but also how we would like to be
compensated. We may want to work for
the fun of the job like meeting new
people every day, to gain experience
from the good team we’re working with,
or to earn money to live a certain
lifestyle or support our family or
Organizations in the community.
Identifying our market and knowing
who our customers are, helps us
understand to whom our service is being
administered and how it is impacting
and changing their lives.
Knowing why we work
helps us understand what
we like the most in our
jobs but also how we
would like to be
compensated
…
Transitions in Optometry
30
Acuff lists four career transitions that
every person encounters during life and
the corresponding resources required to
survive those transitions.
The first transition is when you have
been fired. It has been said, “it is not
what you know but who you know”. If
you have been fired and you have
enough connections you will transition
to a new job in no time. Each time
Acuff has been fired he found someone
he knows in less than 72 hours who
hired him.
The second transition is if you get to a
dead-end job. You hit a ceiling that
does not seem to break and further
advancement becomes impossible.
Perhaps the best book I
read about career change
by New York best-selling
author Jon Acuff, is Do
Over: Rescue Monday,
Reinvent Your Work, and
Never Get Stuck.
Transitions in Optometry
Everyone goes through many
transitions in life. It could be a
transition to college, to Optometry
school, to residency program, to
internship, to employment, to practice
associateship, to practice ownership, to
career change, or retirement. Perhaps
the best book I read about career
change by New York best-selling author
Jon Acuff, is Do Over: Rescue Monday,
Reinvent Your Work, and Never Get
Stuck. In this book, Acuff shows what it
takes to make big career changes
whether by choice or necessity to escape
the terrible mistake and trap of being
stuck in the wrong job.
He brings out why people spend more
than eighteen years studying and
preparing to get into college, but later
spend little to no time thinking of what
their career could be of the change
between college and retirement.
At this point you best transition into
building new skills and awaking new
capabilities that prospective employers
would value.
The third transition is if you have
decided to leap or jump. At this point,
you voluntarily jump to a new career.
Jeff Bezos leaving his job at Wall Street
to sell books online founding Amazon is
a good example for leaping. This effort
needs resilience, risk-taking, and a bold
entrepreneurial spirit in decision-
making.
The fourth transition is when you are
faced with an unplanned opportunity.
This transition Acuff calls “the
opportunity” where he also refers to
certain types of people like
entrepreneurs who hustle and know
how to deal with opportunities enabling
them to be successful where others
cannot.
31
HBR author Avivah Wittenberg-Cox
guides how to make better transitions.
She emphasizes the role of planning,
knowing in advance when it is time to
end, having self-knowledge on how to
use your judgment on those around you,
and knowing what others think about
you and appreciate in you before you
make your destined leap.
Network Capital founder Utkarsh
Amitabh, before leaving Microsoft to
found one of the world’s largest career
intelligence communities that serves as
a partner to Government of India’s Atal
Innovation Mission, asked himself three
questions: why do you want to change?
What do you want to do? and when will
the change happen? In addition to those
three simple questions that helped him
in his transitions, he always set realistic
expectations and had a backup plan.
UNPLANNED CAREER TRANSITION
OPPORTUNITIES ALSO CALLED “THE
OPPORTUNITY” ARE THE TYPE OF
TRANSITIONS THAT ARE SUITABLE FOR
Employees with entrepreneurial
spirit
Literally all employees
Extending Your services
and Representativeness
By Dr. Gilbert Nacouzi
32
You may think that your existing
customers will buy this new service and
that you will acquire new customers,
however, the reality might be
completely different. While extending
to new services can increase growth the
strategy sometimes may take an
undesirable effect to what was intended.
Every opportunity should be carefully
studied and analyzed. Poor analysis of
the opportunity may lead to failure.
There may be space in your market for
brands and designer eyewear however
this does not mean the customer wants
to buy them from his contact lens
provider. This may be true in some
regions but it does not mean that this
strategy will work in your market.
employees can come up
with ideas to solve a
problem or relief from a
constraint that the
business is having and
that is preventing it from
profiting and growing
…
Extending your brand and
Representativeness
Every practice owner who has been
practicing for a significant time at the
same location develops a deep sense of
knowledge about the competition in his
region and about the competitive
advantage of every eye care business
around him. Even though all practices
provide comprehensive eye exams,
contact lenses services, optical and
sunglasses showrooms, glasses repair,
etc there is one specific area that each
practice is a reference in.
When you think about it for a second it
immediately comes to your mind which
practice is the most extensive in brands
and designer eyeglasses and sunglasses.
You know this just like you know what
your practice is the best at. At this
point, every practice eager to grow
starts thinking of areas it can extend in.
Extending services becomes a major
part of the practice’s growth strategy.
The assumption that if your practice
success has been associated with
providing the best contact lenses service
in the region means that it will provide
the best brand and designer eyewear
services too could be sometimes biased.
Your analysis should be built on
understanding the job the patient is
trying to fulfill when he chooses to buy
contact lenses from you. If he hires you
for this job he might not hire you for
the job of getting his eyeglasses or
sunglasses.
In this context, we realize that
representativeness is frequently
employed as a rule of thumb. An
example of bias in employing
representatives as a rule of thumb could
33
be:
If you got the most popular Instagram
account in your town you will certainly
become the most popular optometrist
and your optometry practice will have
space for all eye products and will be
the best at providing all services. When
it comes to extending services, you need
to assess when a detailed analysis is
needed and at what level of
generalization you can commit to
representativeness as a rule of thumb.
Old Man’s Eyes
Old Man’s Eyes
Old man’s eyes are not blurry but see
the whole truth. The beauty of aging is
it comes unexpected but rejoices the
mind with old beautiful memories. Old
people are not the only ones to associate
old memories with present truth and
blurry vision.
Recent research findings revealed the
association of age-related macular
degeneration (AMD), cataract, and
diabetes-related eye disease -but not
glaucoma- to the increased risk of
dementia (Shang et al., 2021). The risk
of dementia is even higher for
individuals with both ophthalmic and
systemic conditions
WHEN EXTENDING SERVICES,
REPRESENTATIVENESS
is the rule of thumb
can not be used as a rule of thumb
than for those with an ophthalmic or
systemic condition only. A previous
study revealed that eye care
professionals employing Optical
coherence tomography (OCT) can
detect very early functional and
morphologic changes in the retina of
carriers of familial Alzheimer’s disease.
This study suggests that OCT and
retinal vascular parameters help in
diagnosing Alzheimer’s disease prior to
the onset of cognitive decline.
A regular visit to the eye doctor can
help detect potential dementia and
Alzheimer’s disease and for the old man,
it will help the beauty of the past to
rejoice in his mind. But we all know
that that’s not all since we all know this
old man; because there are millions like
him and we can make him change his
mind by offering him not necessary
more but less. A comprehensive eye
exam for aging people helps detect
common age-related eye problems
including presbyopia, glaucoma, dry
eyes, age-related macular degeneration,
cataracts, etc.
34
We simply want to make him come to
the annual appointment and we are
ready to follow up with him. We know
he sees the whole truth but we want to
make him see 20/20 for years to come.
We want him to be able to use his
smartphone, capture beautiful photos,
send text messages, and make new
memories. We want to wish him a
happy and “healthy aging month”.
“One in six Americans age 65 and older
have a vision impairment that cannot
be corrected with glasses or contact
lenses. The risk of eye disease increases
with age, yet many older adults neglect
to see an ophthalmologist for care. To
bring attention to taking care of our
eyes as we age, the American Academy
of Ophthalmology celebrates Healthy
Aging Month to raise awareness of the
signs and symptoms of vision loss – and
steps to help seniors take care of their
sight.” American Academy of
Ophthalmology
Reference:
Shang, X., Zhu, Z., Huang, Y., Zhang, X.,
Wang, W., Shi, D., ... & He, M. (2021).
Associations of ophthalmic and systemic
conditions with incident dementia in the UK
Biobank. British Journal of Ophthalmology.
ARE OPHTHALMIC CONDITIONS
ASSOCIATED WITH DEMENTIA RISK
True
False
PERMA In Optometry
By Dr. Gilbert Nacouzi
35
The positive approach helps Optometry
staff to look forward to positive
outcomes and better results as they
struggle to make ends meets.
Engagement from both the
Optometrist/staff and the patient is
crucial for success. Reminding patients
about their next eye test appointment
or their next contact lenses replacement
date is an example of effective
engagement.
Relationships in the Optometry
practice are very important.
Relationships benefit the practice from
the patient’s loyalty, and benefit the
patient from allowing the practitioner
While Maslow’s needs
theory focused on “what”
motivates people Taylor’s
scientific management
focused on “how” people
are motivated
PERMA in Optometry
For those who don’t know what
PERMA is: it is an evidence-based
model for the active ingredients of well-
being that has been developed by
Professor Martin Seligman who has
pioneered Positive Psychology during
the past couple of decades at the
University of Pennsylvania. PERMA
stands for Positive emotions,
Engagement, Relationships, Meanings,
and Accomplishment. Adding PERMA
to the Optometry workplace can be for
the betterment of everyone. As a model,
it has its importance for caring for
patients and for helping employees too.
In the workplace, PERMA can
strengthen the relationship and helps
employees perform better while
inspiring them to become more creative.
For patients, the Positive Emotions
approach of the Optometrist gives
internal satisfaction as it benefits the
patient in overcoming his vision
problems.
to understand the patient’s visual needs
and be able to apply his extensive
Optometry knowledge to improve the
quality of care.
Meanings reflect why Optometrist
dedicate their lives to learning the latest
solutions for eye problems and helping
people see better. Meanings help build
confidence in the patient that an
Optometrist is a person he can count on.
Achievement can be a simple as
providing several comprehensive eye
exams per day or building a highly
valued practice.
36
Getting the patient to understand his
eye problems and how to cope with
them is a great achievement. It brings a
sense of self-accomplishment and self-
esteem in every patient and makes the
optometrist feel he has done a great
achievement by improving the patient’s
condition.
Aiming to develop well-being in the
optometry workplace for both staff and
patients happily provides better eye
care and reduces the risks of staff
burnout.
“PERMA” STANDS FOR POSITIVE
EMOTIONS, ENGAGEMENT,
RELATIONSHIPS, MEANINGS, AND
ACCOMPLISHMENT
True
False
“The meaning of Life is to find your
gift, the purpose of life is to give it
away”
~Pablo Picasso~
Optometry Customer
Experience By Dr. Gilbert Nacouzi
37
Often eye care providers emphasize that
they provide exceptional customer
service by delivering a one-hour eye
exam including dispensing eyeglasses.
Another way of good service is to be able
to provide ample time for each patient
and having the doctor interact in person
with the patient. Moreover, allowing the
patient to reach out to the eye doctor
through Facebook or Instagram as if he
is interacting with friends.
Customer experience, on the other hand,
is putting ourselves in the patient’s shoes
and trying to experience how the patient
feels towards all those services altogether
and if he feels something missing.
…as soon as other
optometrists and staff
begin to join the
practice they all will
be filtered in a way
that goes with the
founder’s culture...
Optometry Customer Experience
People often use the terms customer
experience and customer service
interchangeably as if they mean the
same thing. However, those who know
the difference, know that customer
service makes a significant part of the
customer experience, and those who
understand how to create an effective
customer experience, know how to
provide good customer service. Being
able to provide great customer service
strengthens the customer’s belief in the
products you deliver, creates loyalty,
and fulfills his expectations.
Good customer service in Optometry
includes speed in dealing with
customers’ requests, treating
customers with respect and in a
friendly way, and being available in
their usual social media environment
whenever they want them.
The customer experience starts at the
first encounter with the practice – like
marketing, advertising, or reading a
post on social media, etc.- till the
moment he becomes a loyal customer
for life and starts referring other
patients.
We live in an era where customer data is
available more than any other time
before, especially in healthcare and
Optometry. A good customer experience
starts with knowing the patient’s needs.
Many think that online shopping
experiences have dictated the
experience Optometry practices should
provide to the patient. We know those
experiences that online retail platforms
are delivering to patients work in selling
households, clothing, fashion
accessories, etc. However, no one said
that this would be the ultimate solution
to providing eye care. In a patient and
customer-centric environment copying
successful processes is the worst thing
you can do. However, if you can figure
out why those processes are successful
you can build a successful process to
any problem. Customer experience is
about people and the processes they
go through to get their products and
38
services. The best way to create a
patient-centric process is to first try the
experience yourself and then invite the
patient to engage in building the process
by providing suggestions and
expectations about a seamless end-to-end
experience. The more personalized the
experience gets the better the patient’s
engagement and the more the data
collection and analysis plays an
important role.
For example, the effect of the pandemic
on the customer experience dictates that
every optometry practice should create a
seamless online experience of telehealth,
telemedicine, and online shopping. The
experience patients are expecting is
completely different than the experience
they got in the past. Once again it is very
important to put ourselves in the
patient’s shoes and see what experience
is required. In addition, the second
crucial step is to engage patients in
providing their perspective and engaging
in creating the experience. We may want
to set up a special telecommunication
system while most patients are more
comfortable using Zoom or Whatsapp.
Collecting data about each patient’s
preferred method of communication
helps provide a better experience.
are the same concept, and can be used
interchangeably
are not the same concept and cannot
be used interchangeably
CUSTOMER SERVICES AND CUSTOMER
EXPERIENCES
Team Weak Link
By Dr. Gilbert Nacouzi
39
The optometrist in each of the cases
provides the team with either the
practice performance expectation,
challenges, and results or leaving to the
team enough flexibility to develop a
shared commitment to a specific
purpose, set goals, and develop its work
approach to build upon the opportunity
being discovered. No doubt the worth of
a group is the sum of individual
contributions by groupmates, however,
the worth of a team is higher than the
amount of a teammate’s contribution
and it accounts for the individual
contribution of teammates and the
collective enormous capability.
Teams with predetermined roles for
each member distributed by the
optometrist may lack shared
commitment.
Optometrists are making
practice management and
business adjustments that
mainly focus on
transitioning to remote
work…
Team Weak Link
The role of an optometrist is very
important in shaping the purpose of the
team early on in the practice. Managers
in eye care can differentiate teams into
teams that recommend things, teams
that make things, teams that run
things. Obviously, for teams that make
things, they are given a degree of
freedom that allows them to apply an
intrapreneurial behavior whereas for
teams that run things their roles are
predetermined by the Optometrist
based on a set of rules that can be
determined and distributed
accompanied by a set of guidelines and
expected outcomes.
For intrapreneurial teams, things might
be quite different, since most successful
intrapreneurial teams form their
purposes when they are confronted with
an opportunity by their higher
management.
Those teams are more like working
groups that perform as individuals.
Members in those groups don’t take
responsibilities other than their own.
Weak links in such teams are regarded
as the root for bad team performance.
Weak links put stress on other strong
team members forcing them to leave
their positions to come to the help or
just complain to their manager. Team
managers tend to try to improve weak
links performance as a first step, then
they try to reassign them other tasks,
but if the weak link proves not to be
progressing he ought to be replaced. In
this case, a chain is no stronger than its
weakest link, and a team that wants to
increase its performance needs not just
to have strong links but also to
completely eliminate weak links.
40
The importance of a team is shared
commitment that turns a team into a
powerful unit of collective performance.
The capabilities of each team member
no matter how strong or weak they are,
are developed through training,
education, and mentoring. Weak links
are not the team’s performance limiters
where team members have a shared
commitment toward a common
purpose, a set of performance goals, and
an approach for which they hold
themselves mutually accountable.
Moreover, the team aspires to
something greater than its members
could achieve individually, and in this
case, a chain is stronger than its
weakest link.
TEAMS WITH SHARED COMMITMENT
TOWARD A COMMON PURPOSE
overcome Team Weak Link
don’t overcome Team Weak Link
Visit our Hy Page account where you find all
bio links to Optical Forum Weblog, Instagram,
Facebook, Medium, and much more
Hy.page/opticalforum
Counseling in Optometry
By Dr. Gilbert Nacouzi
41
When we talk about Counseling in
Optometry, the first thing that comes
to mind is that counseling is a
fundamental competency for family
physicians who employ it for counseling
patients on lifestyle and unhealthy
behavior change and medical adherence
difficulties. However, effectiveness in
providing eye care increases with the
adoption and application of some
structured counseling strategies that
physicians use that don’t take more
than few minutes to perform.
Counseling could be important to help
patient stop smoking, reduce alcohol
consumption, or adopt contact lenses
care methods.
Effective optometrists
have a systematic
perception of what needs
to be understood by
listening to each patient
and by knowing how to
communicate effectively
to convey the right
message and get the
patient to comply
Counseling in Optometry
No matter how objective Optometry
tests become and no matter how
technologically advanced diagnostics
evolve in Optometry, the most effective
eye care is that the patient and the
optometrist work together to help the
patient get the best treatment and see
better. The most effective optometrists
know that to help the patient, the
patient needs to help us by providing
the right information and feedback.
Those optometrists are skilled in allying
with the widest range of patients’
personalities and characteristics and get
the patient to collaborate in the process.
Effective optometrists have a
systematic perception of what needs to
be understood by listening to each
patient and by knowing how to
communicate effectively to convey the
right message and get the patient to
comply. They know how to follow up
with patients’ visual needs and know
how to handle problems every step of
the way.
According to the patient’s motivation
for change, a practitioner would select
the optimal counseling approach.
Patients who are aware and responsive
to awareness about the eye problems
that can occur with unhealthy behavior
are approached with structured
sequential strategies like the five A’s
and FRAMES. Patients less aware of
unhealthy behavior effects or care less
about the consequences, motivational
interviewing is employed to help initiate
behavioral change.
The five A’s technique has been
associated with reducing alcohol and
smoking and consists of ask, advise,
assess, assist, arrange. The five A’s
technique pertains of a stepwise
protocol to efficiently assess and counsel
the patient asking about the behavior
as if the practitioner don’t know about
it, advise on how this behavior is
42
currently affecting his health, assess his
behavior with general metrics and
norms, assist him in achieving a change,
and finally arrange a plan of action or
when to see him again for follow up.
The FRAMES technique has been
associated with reducing alcohol-related
risks and cannabis use and consists
of feedback about personal risk,
responsibility of patient, advice to change,
menu of options, empathy, self-efficacy
enhancement.
The employment of motivational
interviewing has been associated with
weight loss, blood pressure, and alcohol
use. It consists of establishing rapport
and eliciting patient values based on
asking open-ended questions,
affirmation of information, reflection on
the situation outcomes, and
summarization.
COUNSELING PROVIDES BETTER EYE
CARE OUTCOMES
True
False
Subscribe to Optical Forum Weblog and unleash
exclusive content
Hy.page/opticalforum
Ocular Histoplasmosis
By Dr. Gilbert Nacouzi
43
Symptoms occur due to choroidal
neovascularization and loss of outer
retinal layers and the retinal pigment
epithelium. Ophthalmologists treat
POHS the same way they treat Age-
Related Macular Degeneration by
applying laser photocoagulation. New
treatments include injecting anti-
vascular endothelial growth factors.
During the past few years many poultry
keepers started re-adopting the Deep
Litter Method to manage their coop
litter during winter. This method has
been popularized due to YouTube
Ocular Histoplasmosis
“Chicken is the pet that poops
breakfast”, however, we should not
forget that chicken and other birds
droppings in the soil of the chicken run
and the floor of the coop increase the
risk of making the environment a
favored habitat for fungal spores known
as Histoplasma capsulatum.
Histoplasmosis is an infection that
affects the respiratory system and is
caused by those spores once they are
inhaled and get into the lungs. Those
spores are so light they can quickly go
airborne the moment the soil is
disturbed or when cleaning or sweeping
the floor of the coop.
People may attract Histoplasmosis
asymptotically or sometimes symptoms
can be similar to a flu. Ocular
symptoms occur at later stage,
sometimes many decades later.
Depending on their immunity, many
people who attract histoplasmosis may
never have Ocular manifestations.
However, for those who develop a
Presumed Ocular Histoplasmisis
Syndrome (POHS) consequences on
visual acuity can be severe specially if it
affects the macula.
videos by old-timer farmers as a dual
method to low maintenance of the coop
during winter as well as to generate
natural organic compost enriching the
garden soil when spring comes. As
winter approaches, people who own
chicken start by cleaning their coops to
prepare for the deep litter with wood
shavings. This action requires a lot of
attention and emphasis from eye care
professionals to help create awareness to
protect and prevent any risk of inhaling
fungal spores while cleaning the coop or
plowing the field. Prevention against
inhaling fungal spores begins by
wearing appropriate face masks and
44
shields as well as spraying, rising, and
soaking the floor and soil with
surfactants and disinfectants before any
disturbance to prevent aerosolized dust
formation. It is also recommended to
engage specialized people who know
how to handle special disinfectants
effective in decontaminating the soil
that contains fungal spores.
Histoplasmosis are more frequent in
specific parts of the world. A map by
the CDC provides information of regions
that are more susceptible to higher risk
of fungal spores contamination.
CAN BACKYARD POULTRY LEAD TO
BLINDENESS?
Yes, due to risks of Ocular Histoplasmosis
No
Follow Optical Forum on Instagram and
Facebook and unleash exclusive content all
links are at:
Hy.page/opticalforum
Optical Forum Blog FlipBook is a monthly collection of top 20 mostly read daily
posts at www.opticalforum.space
Contact us
For feedback and contributing Posts or Articles:
feedback@opticalforum.space
For Sponsoring future issues:
admin@opticalforum.space
Support us
Hy.page/opticalforum
Thank you for following us and reading our daily posts at:
www.opticalforum.space
© Copyright, Optical Forum Blog
45

More Related Content

Similar to Healthy Aging

BAD EYE SIGHT CAUSED BY 9 THINGS
BAD EYE SIGHT CAUSED BY 9 THINGSBAD EYE SIGHT CAUSED BY 9 THINGS
BAD EYE SIGHT CAUSED BY 9 THINGS
Blog Halt
 
importance of eye health
importance of eye healthimportance of eye health
importance of eye health
carolhopes
 
Ophthalmic officers Association Maharashtra
Ophthalmic officers Association MaharashtraOphthalmic officers Association Maharashtra
Ophthalmic officers Association Maharashtra
Dr.KAILASH BAVISKAR
 
Ophthalmology treatment guidelines Govt of India
Ophthalmology treatment guidelines Govt of India Ophthalmology treatment guidelines Govt of India
Ophthalmology treatment guidelines Govt of India
Dr Jitu Lal Meena
 
4 Alarming Ways That Neglecting Your Eyes Can Impact Your Health, Wealth & Ha...
4 Alarming Ways That Neglecting Your Eyes Can Impact Your Health, Wealth & Ha...4 Alarming Ways That Neglecting Your Eyes Can Impact Your Health, Wealth & Ha...
4 Alarming Ways That Neglecting Your Eyes Can Impact Your Health, Wealth & Ha...Monicagayle8688
 
Daily Health Update for 06/25/2015 from Rode Chiropractic in Poway CA 92064
Daily Health Update for 06/25/2015 from Rode Chiropractic in Poway CA 92064Daily Health Update for 06/25/2015 from Rode Chiropractic in Poway CA 92064
Daily Health Update for 06/25/2015 from Rode Chiropractic in Poway CA 92064
Rode Chiropractic of Poway, CA 92064 (858)-391-1372
 
Reclaim role of optometrist in dispensing optics in optical outlet in India b...
Reclaim role of optometrist in dispensing optics in optical outlet in India b...Reclaim role of optometrist in dispensing optics in optical outlet in India b...
Reclaim role of optometrist in dispensing optics in optical outlet in India b...
Ami Optics
 
Preventive Eye care - According to the expert
Preventive Eye care - According to the expertPreventive Eye care - According to the expert
Preventive Eye care - According to the expert
sean21
 
How Primary Care ODs can Profit from Pediatric Practice
How Primary Care ODs can Profit from Pediatric PracticeHow Primary Care ODs can Profit from Pediatric Practice
How Primary Care ODs can Profit from Pediatric Practice
Dominick Maino
 
Pediatric Cerebral Visual Impairment
Pediatric Cerebral Visual ImpairmentPediatric Cerebral Visual Impairment
Pediatric Cerebral Visual ImpairmentDominick Maino
 

Similar to Healthy Aging (11)

BAD EYE SIGHT CAUSED BY 9 THINGS
BAD EYE SIGHT CAUSED BY 9 THINGSBAD EYE SIGHT CAUSED BY 9 THINGS
BAD EYE SIGHT CAUSED BY 9 THINGS
 
Core story10 12-13
Core story10 12-13Core story10 12-13
Core story10 12-13
 
importance of eye health
importance of eye healthimportance of eye health
importance of eye health
 
Ophthalmic officers Association Maharashtra
Ophthalmic officers Association MaharashtraOphthalmic officers Association Maharashtra
Ophthalmic officers Association Maharashtra
 
Ophthalmology treatment guidelines Govt of India
Ophthalmology treatment guidelines Govt of India Ophthalmology treatment guidelines Govt of India
Ophthalmology treatment guidelines Govt of India
 
4 Alarming Ways That Neglecting Your Eyes Can Impact Your Health, Wealth & Ha...
4 Alarming Ways That Neglecting Your Eyes Can Impact Your Health, Wealth & Ha...4 Alarming Ways That Neglecting Your Eyes Can Impact Your Health, Wealth & Ha...
4 Alarming Ways That Neglecting Your Eyes Can Impact Your Health, Wealth & Ha...
 
Daily Health Update for 06/25/2015 from Rode Chiropractic in Poway CA 92064
Daily Health Update for 06/25/2015 from Rode Chiropractic in Poway CA 92064Daily Health Update for 06/25/2015 from Rode Chiropractic in Poway CA 92064
Daily Health Update for 06/25/2015 from Rode Chiropractic in Poway CA 92064
 
Reclaim role of optometrist in dispensing optics in optical outlet in India b...
Reclaim role of optometrist in dispensing optics in optical outlet in India b...Reclaim role of optometrist in dispensing optics in optical outlet in India b...
Reclaim role of optometrist in dispensing optics in optical outlet in India b...
 
Preventive Eye care - According to the expert
Preventive Eye care - According to the expertPreventive Eye care - According to the expert
Preventive Eye care - According to the expert
 
How Primary Care ODs can Profit from Pediatric Practice
How Primary Care ODs can Profit from Pediatric PracticeHow Primary Care ODs can Profit from Pediatric Practice
How Primary Care ODs can Profit from Pediatric Practice
 
Pediatric Cerebral Visual Impairment
Pediatric Cerebral Visual ImpairmentPediatric Cerebral Visual Impairment
Pediatric Cerebral Visual Impairment
 

More from Optical Forum

Eye Care Marketing From Buy One Get One Free to Marketing 5.0.pptx
Eye Care Marketing From Buy One Get One Free to Marketing 5.0.pptxEye Care Marketing From Buy One Get One Free to Marketing 5.0.pptx
Eye Care Marketing From Buy One Get One Free to Marketing 5.0.pptx
Optical Forum
 
Issue 6
Issue 6Issue 6
Issue 6
Optical Forum
 
Issue 5
Issue 5Issue 5
Issue 5
Optical Forum
 
Issue 4
Issue 4Issue 4
Issue 4
Optical Forum
 
Issue 3
Issue 3Issue 3
Issue 3
Optical Forum
 
Issue1
Issue1Issue1

More from Optical Forum (6)

Eye Care Marketing From Buy One Get One Free to Marketing 5.0.pptx
Eye Care Marketing From Buy One Get One Free to Marketing 5.0.pptxEye Care Marketing From Buy One Get One Free to Marketing 5.0.pptx
Eye Care Marketing From Buy One Get One Free to Marketing 5.0.pptx
 
Issue 6
Issue 6Issue 6
Issue 6
 
Issue 5
Issue 5Issue 5
Issue 5
 
Issue 4
Issue 4Issue 4
Issue 4
 
Issue 3
Issue 3Issue 3
Issue 3
 
Issue1
Issue1Issue1
Issue1
 

Recently uploaded

Biological Screening of Herbal Drugs in detailed.
Biological Screening of Herbal Drugs in detailed.Biological Screening of Herbal Drugs in detailed.
Biological Screening of Herbal Drugs in detailed.
Ashokrao Mane college of Pharmacy Peth-Vadgaon
 
Best Digital Marketing Institute In NOIDA
Best Digital Marketing Institute In NOIDABest Digital Marketing Institute In NOIDA
Best Digital Marketing Institute In NOIDA
deeptiverma2406
 
How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...
Jisc
 
"Protectable subject matters, Protection in biotechnology, Protection of othe...
"Protectable subject matters, Protection in biotechnology, Protection of othe..."Protectable subject matters, Protection in biotechnology, Protection of othe...
"Protectable subject matters, Protection in biotechnology, Protection of othe...
SACHIN R KONDAGURI
 
Operation Blue Star - Saka Neela Tara
Operation Blue Star   -  Saka Neela TaraOperation Blue Star   -  Saka Neela Tara
Operation Blue Star - Saka Neela Tara
Balvir Singh
 
Multithreading_in_C++ - std::thread, race condition
Multithreading_in_C++ - std::thread, race conditionMultithreading_in_C++ - std::thread, race condition
Multithreading_in_C++ - std::thread, race condition
Mohammed Sikander
 
South African Journal of Science: Writing with integrity workshop (2024)
South African Journal of Science: Writing with integrity workshop (2024)South African Journal of Science: Writing with integrity workshop (2024)
South African Journal of Science: Writing with integrity workshop (2024)
Academy of Science of South Africa
 
Chapter 3 - Islamic Banking Products and Services.pptx
Chapter 3 - Islamic Banking Products and Services.pptxChapter 3 - Islamic Banking Products and Services.pptx
Chapter 3 - Islamic Banking Products and Services.pptx
Mohd Adib Abd Muin, Senior Lecturer at Universiti Utara Malaysia
 
TESDA TM1 REVIEWER FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
TESDA TM1 REVIEWER  FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...TESDA TM1 REVIEWER  FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
TESDA TM1 REVIEWER FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
EugeneSaldivar
 
CACJapan - GROUP Presentation 1- Wk 4.pdf
CACJapan - GROUP Presentation 1- Wk 4.pdfCACJapan - GROUP Presentation 1- Wk 4.pdf
CACJapan - GROUP Presentation 1- Wk 4.pdf
camakaiclarkmusic
 
Synthetic Fiber Construction in lab .pptx
Synthetic Fiber Construction in lab .pptxSynthetic Fiber Construction in lab .pptx
Synthetic Fiber Construction in lab .pptx
Pavel ( NSTU)
 
A Strategic Approach: GenAI in Education
A Strategic Approach: GenAI in EducationA Strategic Approach: GenAI in Education
A Strategic Approach: GenAI in Education
Peter Windle
 
The approach at University of Liverpool.pptx
The approach at University of Liverpool.pptxThe approach at University of Liverpool.pptx
The approach at University of Liverpool.pptx
Jisc
 
Normal Labour/ Stages of Labour/ Mechanism of Labour
Normal Labour/ Stages of Labour/ Mechanism of LabourNormal Labour/ Stages of Labour/ Mechanism of Labour
Normal Labour/ Stages of Labour/ Mechanism of Labour
Wasim Ak
 
Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46
Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46
Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46
MysoreMuleSoftMeetup
 
S1-Introduction-Biopesticides in ICM.pptx
S1-Introduction-Biopesticides in ICM.pptxS1-Introduction-Biopesticides in ICM.pptx
S1-Introduction-Biopesticides in ICM.pptx
tarandeep35
 
JEE1_This_section_contains_FOUR_ questions
JEE1_This_section_contains_FOUR_ questionsJEE1_This_section_contains_FOUR_ questions
JEE1_This_section_contains_FOUR_ questions
ShivajiThube2
 
STRAND 3 HYGIENIC PRACTICES.pptx GRADE 7 CBC
STRAND 3 HYGIENIC PRACTICES.pptx GRADE 7 CBCSTRAND 3 HYGIENIC PRACTICES.pptx GRADE 7 CBC
STRAND 3 HYGIENIC PRACTICES.pptx GRADE 7 CBC
kimdan468
 
The Diamonds of 2023-2024 in the IGRA collection
The Diamonds of 2023-2024 in the IGRA collectionThe Diamonds of 2023-2024 in the IGRA collection
The Diamonds of 2023-2024 in the IGRA collection
Israel Genealogy Research Association
 
The Diamond Necklace by Guy De Maupassant.pptx
The Diamond Necklace by Guy De Maupassant.pptxThe Diamond Necklace by Guy De Maupassant.pptx
The Diamond Necklace by Guy De Maupassant.pptx
DhatriParmar
 

Recently uploaded (20)

Biological Screening of Herbal Drugs in detailed.
Biological Screening of Herbal Drugs in detailed.Biological Screening of Herbal Drugs in detailed.
Biological Screening of Herbal Drugs in detailed.
 
Best Digital Marketing Institute In NOIDA
Best Digital Marketing Institute In NOIDABest Digital Marketing Institute In NOIDA
Best Digital Marketing Institute In NOIDA
 
How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...
 
"Protectable subject matters, Protection in biotechnology, Protection of othe...
"Protectable subject matters, Protection in biotechnology, Protection of othe..."Protectable subject matters, Protection in biotechnology, Protection of othe...
"Protectable subject matters, Protection in biotechnology, Protection of othe...
 
Operation Blue Star - Saka Neela Tara
Operation Blue Star   -  Saka Neela TaraOperation Blue Star   -  Saka Neela Tara
Operation Blue Star - Saka Neela Tara
 
Multithreading_in_C++ - std::thread, race condition
Multithreading_in_C++ - std::thread, race conditionMultithreading_in_C++ - std::thread, race condition
Multithreading_in_C++ - std::thread, race condition
 
South African Journal of Science: Writing with integrity workshop (2024)
South African Journal of Science: Writing with integrity workshop (2024)South African Journal of Science: Writing with integrity workshop (2024)
South African Journal of Science: Writing with integrity workshop (2024)
 
Chapter 3 - Islamic Banking Products and Services.pptx
Chapter 3 - Islamic Banking Products and Services.pptxChapter 3 - Islamic Banking Products and Services.pptx
Chapter 3 - Islamic Banking Products and Services.pptx
 
TESDA TM1 REVIEWER FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
TESDA TM1 REVIEWER  FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...TESDA TM1 REVIEWER  FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
TESDA TM1 REVIEWER FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
 
CACJapan - GROUP Presentation 1- Wk 4.pdf
CACJapan - GROUP Presentation 1- Wk 4.pdfCACJapan - GROUP Presentation 1- Wk 4.pdf
CACJapan - GROUP Presentation 1- Wk 4.pdf
 
Synthetic Fiber Construction in lab .pptx
Synthetic Fiber Construction in lab .pptxSynthetic Fiber Construction in lab .pptx
Synthetic Fiber Construction in lab .pptx
 
A Strategic Approach: GenAI in Education
A Strategic Approach: GenAI in EducationA Strategic Approach: GenAI in Education
A Strategic Approach: GenAI in Education
 
The approach at University of Liverpool.pptx
The approach at University of Liverpool.pptxThe approach at University of Liverpool.pptx
The approach at University of Liverpool.pptx
 
Normal Labour/ Stages of Labour/ Mechanism of Labour
Normal Labour/ Stages of Labour/ Mechanism of LabourNormal Labour/ Stages of Labour/ Mechanism of Labour
Normal Labour/ Stages of Labour/ Mechanism of Labour
 
Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46
Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46
Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46
 
S1-Introduction-Biopesticides in ICM.pptx
S1-Introduction-Biopesticides in ICM.pptxS1-Introduction-Biopesticides in ICM.pptx
S1-Introduction-Biopesticides in ICM.pptx
 
JEE1_This_section_contains_FOUR_ questions
JEE1_This_section_contains_FOUR_ questionsJEE1_This_section_contains_FOUR_ questions
JEE1_This_section_contains_FOUR_ questions
 
STRAND 3 HYGIENIC PRACTICES.pptx GRADE 7 CBC
STRAND 3 HYGIENIC PRACTICES.pptx GRADE 7 CBCSTRAND 3 HYGIENIC PRACTICES.pptx GRADE 7 CBC
STRAND 3 HYGIENIC PRACTICES.pptx GRADE 7 CBC
 
The Diamonds of 2023-2024 in the IGRA collection
The Diamonds of 2023-2024 in the IGRA collectionThe Diamonds of 2023-2024 in the IGRA collection
The Diamonds of 2023-2024 in the IGRA collection
 
The Diamond Necklace by Guy De Maupassant.pptx
The Diamond Necklace by Guy De Maupassant.pptxThe Diamond Necklace by Guy De Maupassant.pptx
The Diamond Necklace by Guy De Maupassant.pptx
 

Healthy Aging

  • 1. Bonus Article Page 26 Support us: Hy.page/opticalforum September is Healthy Aging Month Optical Forum 7 September 2021 ISSUE Blog Flipbook Making an Impact In this Issue Presbyopia Eye Drops Approval Emotional Intelligence for Eye Care Passive Leadership in Optometry
  • 2. Optical Forum Blog flipbook Emotional Intelligence for Eye Care - Page 10 Presbyopia Eye Drops Approval - Page 6 Passive Leadership in Optometry - Page 13 2
  • 3. News and editor’s perspective his month we welcomed our first Optical Forum Editorial Board wave of members. A lot of responsibilities await us in the future. With the help of diverse, competent, and qualified board members we are confident that a lot will also be accomplished. September is healthy aging month. The risk of vision loss due to age- related macular degeneration should not be underestimated. Eye care professionals spend a significant amount of time consulting with patients and presenting to the community about ways to reduce the risk of eye diseases as we age. We repeatedly emphasize on regular yearly eye exam, healthy diet, protection against Ultra Violet sunlight, appropriate protection against light transmitted from electronic devices, etc. At Optical Forum and during September we continued to post new original content on daily basis. This month’s topics revolved around Eye Health, Technology, Practice Management, Motivation, emotional intelligence, along with other topics of entrepreneurship, leadership, marketing, etc… As is the case in every issue, we thank and salute every scholar and professional who volunteered to create and review the content of this issue. We also invite every one to share his or her story with us. By doing so you help advance the boundaries of knowledge. You are all invited to accompany us in this journey so feel free to submit your articles and comments to feedback@opticalforum.space or fill the form at https://opticalforum.space/contribute/ A big “Thank you” for all our followers and colleagues who trust us, believe that we can make an impact, and are supporting us by following us at hy.page/opticalforum Gilbert Nacouzi, BSc, MBA, DBA, EIC 3 B y G i l b e r t N a c o u z i , B S c , M B A , D B A , E I C T GilbertNacouzi
  • 4. • Lorem ipsum dolor sit amet, consectetur adipiscing elit. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sports Eye Safety 4 Enjoy reading our insights related to the Eye Care Business This Blog is like the “Agora” in Ancient Greek which means “To Gather Together”. Like Homer, we characterize a community without an Agora as such as that of the Cyclopes, as lawless Optical Forum Blog Contact The Editor: Dr. Gilbert Nacouzi admin@opticalforum.space Editorial Board: Dr. Catherine M. Croke Dr. Jeanne Andary Dr. Rasha Faraj Miss Maria Adra Article Reviewers: Samer Hanna Asma Eid 7 September 2021 ISSUE
  • 5. Contents Passive Leadership in Optometry What to know? Emotional Intelligence For Eye Care 6 What does the future hide? Presbyopia Eye Drops Approval 10 13 5 Find Meaning in Your Optometric Work 28 Transitions in Optometry 30 Extending Your Services and Representativeness 32 Old Man’s Eyes 33 PERMA In Optometry 35 Optometry Customer Experience 37 Team Weak Link 39 Counseling in Optometry 41 Ocular Histoplasmosis 43 Avocado Fruit Eyesight Benefits 8 Is Strategic Thinking Only for Executives? 14 Strategic Agility in Optometry 16 Fixed Mindset vs Growth Mindset 17 Things Keeping You Under a Bad Boss 19 Employees Burnout Early Signs 21 Ray-Ban Stories are More Than 30 Seconds 22 What if You are Demotivating Your Team? 24 Time is Money! But Time to Think is Gold 26 The impact of the employer on the employee
  • 6. Presbyopia Eye Drops Approval Answer & Insights IMAGES ARE INVERTED THROUGH A PINHOLE True False True False
  • 7. Presbyopia Eye Drops Approval For eye care professionals there are various ways to treat presbyopia without using eye drops. As people start losing their near vision many try ready- made reading glasses from malls, online retailers, and pharmacies before consulting their eye doctor. The majority of people, however, prefer to undergo a thorough and complete comprehensive eye exam before selecting one or more of the other available solutions, which include customized reading glasses, progressives, and multifocal contact lenses. Many get bored with all those corrective tools and opt for a refractive surgery where they can select between monovision laser surgery, multifocal laser surgery, and recently IntraCor laser surgery. The theory behind the accommodation proposes that given the elasticity of the lens, any relief in the zonular tension caused by a contraction of the ciliary muscle will lead the lens to round up and increase its refractive power allowing humans to focus and see near objects. With age, the ability of the lens to round up and increase in power slowly disappears causing presbyopia. 7 …any relief in the zonular tension caused by a contraction of the ciliary muscle will lead the lens to round up and increase its refractive power … The rectilinear theory of light is a principle that explains the fact that light travels in straight lines. In cameras that use a pinhole system instead of a lens, images are formed inverted on the film and dimmer. The same phenomena appear when the eyes of humans are in bright light causing pupil constriction to act as a pinhole that selects light that travels through the center of the lens. Miotic eye drops partially treat presbyopia not by correcting the cause of presbyopia but rather by inducing pupil constriction allowing a pinhole effect and improving both near and far vision in different light settings. Those eye drops that leverage the pinhole effect and increase visual acuity, are expected to provide eye care providers new opportunities to help patients who previously relied solely on ready-made and over-the-counter reading glasses.
  • 8. Avocado Fruit Eyesight Benefits Avocado Fruit Eyesight Benefits If you ask dieticians about the health benefits of Avocados, they insist on heart health improvement, promote weight loss, supplies nutrients like potassium and vitamin B. Avocado- based products help reduce hair loss, rejuvenate skin, and of course make the famous Guacamole. Because of nutritional fatty acids in avocados that help moisturize dry skin, many skin therapists recommend avocados to help disappear dark circles under the eyes caused by dehydrated skin. It is believed that macular pigment (MP) protects against age-related maculopathy (ARM). MP is composed of the only two dietary carotenoids lutein (L) and zeaxanthin (Z) as they cross the blood-retina barrier. Studies suggest that dietary L and Z help in maintaining cognitive health as their concentration in brain tissues correlate with macular levels.
  • 9. 9 Researchers have proved that in the absence of retinal pathology, “the relative lack of MP seen in association with increasing age, tobacco use and family history of ARM supports the hypothesis that the enhanced risk that these variables represent for ARM may be attributable, at least in part, to a parallel deficiency of macular carotenoids.” (Nolan et al., 2007) Avocado fruit is a rich source of Lutein. In addition to Avocado’s benefits to improving cognitive health, it has been proved that avocado consumption increases MP density. Its antioxidant function helps retard cataracts. Eating avocados regularly helps in reducing the risk of ARM and provides overall better eye health over the long run. REGULAR AVOCADO CONSUMPTION INCREASES MACULAR PIGMENT True False True False The Recommended Daily Intake is ½ to one Avocado References: Nolan, J. M., Stack, J., O'Donovan, O., Loane, E., & Beatty, S. (2007). Risk factors for age-related maculopathy are associated with a relative lack of macular pigment. Experimental eye research, 84(1), 61-74. Scott, T. M., Rasmussen, H. M., Chen, O., & Johnson, E. J. (2017). Avocado consumption increases macular pigment density in older adults: a randomized, controlled trial. Nutrients, 9(9), 919.
  • 10. Emotional Intelligence for Eye Care Practitioners who have a strong Emotional Intelligence exceed patient’s expectations by providing them with exceptional service and building long- lasting and worthwhile relationships. Emotional Intelligence helps eye care providers deliver better service and higher outcomes through rigorous practice and a patient-centered attitude. Emotional Intelligence goes beyond thinking with logic and employing the knowledge of facts. It comprises of incorporating logic and the knowledge of facts with the capability that allows us to identify, recognize, and understand our emotions as practitioners and the emotions of the patients and their parents. It’s about being able to differentiate between different feelings and controlling emotions in order to adapt to the environmental changes. Emotional Intelligence was popularized by Daniel Goleman, an American psychologist, who defined five key elements that constitute emotional intelligence: self-awareness, self- regulation, motivation, empathy, and social skills. A “perfect leader” accordingly, is someone who -no matter what the situation is- never let his emotions or temper get out of control, has the complete trust of his team 10 members, listens to every member, it is always easy to communicate with, and all his decisions are carefully made after thorough research and review of all available information. Self-awareness helps you understand how you feel and how you stand among people around you and your environment. It provides you with an updated picture of your strengths and weaknesses and reminds you why you constantly need to be humble and have the humility to progress and be able to achieve your agenda. To improve self- awareness leaders keep journals where they write down their thoughts and they slow down whenever they experience anger or other emotions. Emotional Intelligence for Eye Care
  • 11. EMOTIONAL INTELLIGENCE Good Bad goes beyond the thinking of logic and knowledge of facts is thinking using only knowledge of facts Self-regulation pertains to leadership traits of resilience and versatility. Self-regulated leaders understand their values, hold themselves accountable, and constantly work to improve their skills and capabilities to manage their anger. Motivation pertains to constantly and continuously work to get to their goals, achieve what they deserve, and be hopeful they will get the rewards no matter what problems they face. Empathy pertains to leaders who know how to put themselves into somebody else’s shoes and feel their struggles and pains. Social skills reflect the communication ability of the leader, their capacity to resolve conflicts, praise others, and improve their communication skills.
  • 12. September is Healthy Aging Month “One in six Americans age 65 and older have a vision impairment that cannot be corrected with glasses or contact lenses. The risk of eye disease increases with age, yet many older adults neglect to see an ophthalmologist for care. To bring attention to taking care of our eyes as we age, the American Academy of Ophthalmology celebrates Healthy Aging Month to raise awareness of the signs and symptoms of vision loss - and steps to help seniors take care of their sight.” https://www.aao.org/newsr oom/observances Read “Old Man’s Eyes” Page 33
  • 13. Passive Leadership In Optometry By Dr. Gilbert Nacouzi In most types of leadership, there is an active impact from the boss on the employees … Passive Leadership in Optometry Leadership is necessary in Optometry as it pertains to both practice management and regulatory within the national health system. The primary role of leadership in such a complex environment is to increase efficiency in the service of eye care and make it affordable, of better quality, and effective. The most common types of leadership we find in Optometry and healthcare include transformative, participative, transactional, autocratic, laissez-faire, etc. In most types of leadership, there is an active impact from the boss on the employees. Many employees emphasized the role their boss played in shaping and developing their skills. However, this is less the case in laissez- faire and passive leadership. Moreover, scholars argue that passive leadership can negatively affect both employees and the organization. Passive leadership consists of combining both passive management by exception and laissez-faire leadership. Passive management by exception is when leaders avoid action until problems and missteps can no longer be ignored. Laissez-faire is characterized by the total absence of leadership. Studies revealed that passive leaders avoid engaging with their employees and become less effective because they fail to make decisions in the absence of response and feedback from subordinates. On the other hand, employees under passive leadership built a perception that their organization undermines their well- being and does not have the necessary support and encouragement to succeed. It is very important to provide team members total autonomy, however, no one should ignore the fact that team members expect leaders to give them directions, solve problems, proving authority, and make decisions. Optometrists and other healthcare providers are sometimes so preoccupied with their clinical responsibilities that they become unaware how passive their leadership grew into. Therefore, some indicators should reflect this situation. Those red flags include not receiving feedback from team members, not being able to identify poor performers on daily basis and not having to step in to help, no teams problems being reported, and no conflict resolution and decisions.
  • 14. 14 According to you, what makes him/her a strategic thinker? And the answers I get vary around the qualities he possesses and demonstrates. Most qualities that people find in strategic thinkers include wit, intelligence, innovation, creativeness, ability to connect and interact with people and audience, being receptive to feedback, always learning, have many advisors, think of people around them, are risk-takers, and constantly have a lot of things going on. Harvard Business Review author, Nina Bowman emphasizes the need to develop strategic thinking and being able to validate what is acquired in strategic thinking to advance in a career. LEADERSHIP IN OPTOMETRY PERTAINS TO BOTH Practice management and Regulatory within the national health system Narcissism and Vanity Is Strategic Thinking Only for Executives? Is Strategic Thinking Only for Executives? Strategic Thinking is often attributed to executives. When we think of strategic thinking as a required skill in hiring for management positions we sometimes forget that strategic thinking is needed in every position, moreover, developing it is beneficial for every job even for students. Strategic thinking helps in achieving tasks and responsibilities at a higher level and a higher standard of doing things. Strategic thinking is becoming among the top required skills to excel in the workplace and recruiters look at it the most. When I hear colleagues and friends talking about a strategic thinker I often ask them:
  • 15. Leaders in companies need to know what employees know. Therefore by demonstrating strategic thinking employees show how suitable they are to certain positions. Bowman emphasizes four ways to improve and demonstrate strategic thinking, know by observing and seeking trends, think by asking the tough questions, speak to sound strategic, and act by making time for thinking and embrace conflict. The skills that everyone needs to develop to become a better strategic thinker include: Reading, learning, and constantly acquiring new knowledge. This can be achieved by creating enough time to work on developing ourselves. Creating enough time requires developing and improving the skill of time management. Be ready to accept critics and feedback. This can be accomplished by inviting critics and surrounding ourselves with 15 friends and people who care for our development and constantly advice us on small and large issues. Become a good listener. This can be achieved by developing observation and questioning. Become a good concluder. This can be achieved by following up after questioning with hypothesizing, information gathering, and analysis. Added to all these skills is being able to lay down all possible consequences and end results. This allows us to close, promise, or schedule future encounters. The skills needed for better strategic thinking are endless the more you master the more you discover that there is much more to be acquired. As you improve your strategic thinking you constantly find new ways to solve problems in the organization and new ideas to be tested and implemented to ensure future growth and profit. IS STRATEGIC THINKING ONLY VALUABLE FOR EXECUTIVES? CAN EVERYONE BENEFIT FROM IT? True False
  • 16. Strategic Agility in Optometry By Dr. Gilbert Nacouzi 16 There is a great distinction between Strategic Agility and Operational Agility. Operational Agility pertains to making better products and services. In terms of providing people with lighting, if operational agility was to make a better candle strategic agility drove Edison to create the electric light bulb. In times of crisis, Strategic agility leads organizations not just to survive but thrive. Research showed that Airbnb successfully navigated the pandemic identified when to shift from its strategic plan and embraces the changing environment dictated by COVID-19. Airbnb followed three distinct ways, the first one was being agile to avoid the worst effect of the crisis, the second way was being strong Organizational leaders who develop strategic agility will almost always be ready to recognize shifts in the markets … • Strategic Agility in Optometry • An organization that moves faster than its environment demonstrates working strategic agility. The world is constantly changing, the markets have never been so unpredictable and shifting as in the past year due to the pandemic. While most organizations are focusing on how to survive the effect of the pandemic, many organizations are thinking of long- term strategy focusing on the post- pandemic and innovatively imagining and executing plans that will succeed thanks to their strategic agility. • Strategic Agility is the propensity of the organization to freely and independently shift inside its business and outside its business environment to fit crisis circumstances. Strategic Agility consists of holding a competitive edge by identifying opportunities in every circumstance and capitalizing on those opportunities. Organizational leaders who develop strategic agility will almost always be ready to recognize shifts in the markets and be prepared to quickly implement change providing innovation and profitable solutions.
  • 17. enough to absorb the effect of the pandemic when it struck them, and the third way is being resilient enough to accelerate forward quicker and stronger than other competitors. These three capabilities are referred to as the Triple “A”s of strategic agility. If you haven’t thought about strategic 17 agility yet, think about those three capabilities and how you can identify them in your Optometry practice: avoid, absorb, accelerate. Are you focusing on surviving the pandemic or thriving? what opportunities have you identified? how did you shift your strategy in response to the pandemic? can be a potential growth enabler. It becomes a kind of an obsession that good opportunities for growth are scarce and irreplaceable that only few people with a programmed mind to identify and grab unique opportunities are those who can seize the opportunity and succeed in ensuring ever growth. Stanford University Psychologist, Doctor Carol Dweck and her colleagues researched thousands of students and their attitudes about failure three decades ago. THE TRIPLE “A”s OF STRATEGIC AGILITY REFER TO Align, Aspire, Accelerate Avoid, Absorb, Accelerate Fixed Mindset vs Growth Mindset Fixed Mindset vs Growth Mindset Motivation is a hot topic that has been the subject of many posts at Optical Forum. Both intrinsic and extrinsic motivations are principle drivers for achievement and success for eye care employees and Optometrists as practice owners and businessmen. A growth Mindset is used to describe a state of mind that entrepreneurs and businessmen constantly live to ensure they don’t miss on any opportunity that
  • 18. It was Doctor Dweck who coined both terms fixed mindset and growth mindset. With the latter that we frequently use without mentioning the first. Dr. Dweck and colleagues were able to contribute significant explanations about learning and intelligence. When students believe they can get smarter, they realize that their efforts make them stronger, learning becomes their goal, and by spending more time learning and working harder they can achieve higher results and accomplish more. For example, how do we motivate optometry staff, employees, and ourselves to believe that people can become smarter and more resilient by working harder and putting more effort to become high achievers? Distributing easy tasks or even giving rewards to 18 easy jobs will encourage a fixed mindset in employees. Whereas rewarding hard tasks and constantly distributing challenging tasks that need effort, creativity, and bringing new experiences that develop new skills and capabilities to solve problems, cultivates a growth mindset. So next time you think of distributing tasks, what motivates employees, and the mindset you want to cultivate in them, think about Dr. Dweck’s theory we all have different beliefs about what we can do and what we cannot do, so unless we cultivate a growth mindset that asserts that intelligence and abilities can be cultivated through hard work, our fixed mindset will lead us to give up on challenges, avoid hard tasks, and accept failure. BOTH INTRINSIC & EXTRINSIC MOTIVATIONS ARE PRINCIPLE DRIVERS FOR ACHIEVEMENT True False Fixed Mindset “Failure is the limit of my abilities” Growth Mindset “Failure is just an opportunity to grow”
  • 19. Things Keeping You Under a Bad Boss By Dr. Gilbert Nacouzi 19 explains multiple reasons why quitting is hard. Employees, overtaken by their daily tasks and responsibilities hardly find the energy to look for a new company and a new job; Being surrounded by good colleagues or having a perfect job and a great commute often makes them try to forget their bad bosses; Being dependent of the salary and not affording a pay cut; No better job offerings are being open. Again this is a personal perspective of the value of the offering available; Not wanting to lose the benefits, even though many employees end up losing We may think that bad leadership is pushing employees to leave the company but in many cases, it is because of bad leadership that employees are staying. Things Keeping you Under a Bad Boss No university leadership program can make a good boss if he is not willing to learn and develop good leadership. In a previous post, we emphasized how to deal with poor leadership before finally deciding to quit or leave to another company. Many employees leave their jobs because of poor leadership in the organization that affects their performance and has a direct effect on their daily work. However, despite all the negative consequences that bad bosses impose on their employees, many employees stay at their job, under the same bad boss, and never change or try to search for a better job. We may think that bad leadership is pushing employees to leave the company but in many cases, it is because of bad leadership that employees are staying. Organizational consultant, Mary Abajay, while describing what is like to be working with bad bosses, she Bad
  • 20. benefits because of bad bosses as the relationship deteriorates over time; Having invested too much and worked hard to establish himself in this current organization; Being well compensated and not finding a better or similar salary; Not having the skills for contemporary 20 job offerings and not having enough time and opportunities for continuing development or for learning new skills and upgrading existing ones; Hoping that things might get better with their boss. Who knows, maybe their boss might be the one getting a better job elsewhere. ONE OF THE REASONS WHY QUITTING IS HARD IS BEING DEPENDENT OF THE SALARY AND NOT AFFORDING A PAY CUT True False “ A bad leader can take a good staff and destroy it causing the best employees to flee and the remainder to lose all motivation” “Bad leaders care about who is right. Good leaders care about what is right” ~ Simon Sinek ~
  • 21. Employees Burnout Early Signs By Dr. Gilbert Nacouzi 21 In practice, Optometrists can spot employee’s signs of burnout by underperforming, increases in illness, failing to meet deadlines, a negative attitude, fatigue, anxiety, reduced amount of friendship, etc. In remote settings, an Optometrist should be able to spot signs of burnout when he realizes that employees start sending reports and emails outside of work hours or during weekends. With other obligations like childcare or homeschooling, it is very easy that employees get overworked and consumed to show their employer that they are committed. Therefore, the most important thing is to set realistic workload but also boundaries for remote work and making those boundaries clear that employees don’t surpass. Employees Burnout Early Signs Sometimes it is hard to admit that the Optometrist is at the center of the practice. What the practice manager cannot do, the Optometrist can solve and set the path for future organization. He can be the CEO, the leader, the manager, and people’s person at the same time. The Optometrist as a people person is one of the most important roles because he gets his hands on the most valuable asset in the practice and the second most important asset to the Optometrist after his academic degree. Being a people person implies being able to hire the best talents, keep the best employees, and most importantly work everything possible to make and keep employees and staff happy. Making employees' health and well-being a top priority is the most essential part of keeping them happy. The pandemic is one of the most challenging moments that pushed employees to the edge of burnout due to increased workload and having to adapt to new work guidelines like remote work and the adoption of new technology. In this changing world, Optometrists should not ignore or undermine the risks that negatively affect the practice’s most valuable asset. There are many warning signs and failing to recognize them early on can go beyond slowing the performance of the practice but it can lead to weakening staff, destroying the shared commitment of teams, and demotivating employees right at the time they are most needed. Spotting employees burnout in a remote setting can be more difficult than in practice.
  • 22. Another way to prevent employee burnout is to offer a flexible work schedule to help them cope with other home family obligations. To continue developing the practice culture of well- being in remote settings, Optometrists can encourage open and one-to-one discussions to understand the team’s needs and individually follow each employee’s circumstances as well. 22 The most important thing to keep in mind in those circumstances to help support employees prevent burnout is to constantly remind them of their real clear and unique role in the organization reducing the friction and avoiding distracting them with many goals and exhausting them in trying to find what they should do. RECOGNIZING EMPLOYEES BURNOUT IN REMOTE SETTINGS is possible is not possible Ray-Ban Stories are More Than 30 Seconds everyday reality. The first thing about its reality is its price and where it’s sold. You can buy Ray-Ban Stories starting at 299usd online and anywhere the Ray- Ban brand is sold. they are now being sold online and in stores in the United States, Canada, United Kingdom, Italy, Ireland, and Australia. Unlike other smart glasses, the frame is very realistic, they feature the iconic Wayfarer, Round, and Meteor styles and they are slightly heavier than the original ones. Ray-Ban Stories are More than 30 Seconds For the past 24 hours, everyone was talking about the first Facebook smart glasses. This is not the first time Facebook gets into hardware. In 2014 Facebook acquired Oculus and throughout these years it introduced significant progress in virtual reality. But now with Ray-Ban Stories, the story is completely different. It is not about virtual reality but it’s about
  • 23. This realistic form and weight make them the most comfortable smart glasses in the market. That is not to mention the high quality of material and finishing that Luxottica is known for. Even though they don’t have any HUD features, however, the lenses available include various tints, polarized, and transitions leaving the consumer with choices of frame style and lens tint combination of twenty with the option of prescription lenses. The two front cameras may not capture as high resolution as the new generation of smartphones cameras but instead, they are made to be used when both hands are occupied. Moreover, the voice command makes the process even more comfortable and versatile. Photos captured are stored on the companion mobile phone View app. Even though videos are limited to thirty seconds, the device has the capacity to store more than 36 videos or 500 photos in memory before transmitting them into the mobile phone View app. Its audio capabilities allow you to take phone calls, listen to music, and podcasts. Its batteries take about an hour to fully 23 charge and can last up to six hours with intermittent use. Along with a microfiber bag, the carrying case that comes with the Ray- Ban Stories looks very techy and has a built-in charger that can refill the battery three times. To recharge the case they added a USB-C cable in the box. True False Ray-Ban STORIES HAVE TWO FRONT CAMERAS THAT RESPOND TO VOICE COMMAND While Ray-Ban Stories are in their first version, they are the first step in the multiyear partnership between Facebook and the European eyewear conglomerate Essilor Luxottica. They both are promising future products that can dive more into augmented reality glasses. @ s h a d e r e v i e w
  • 24. What if You are Demotivating Your Team? By Dr. Gilbert Nacouzi 24 Management guru and best thinker Peter Drucker used to say “culture eats strategy for breakfast, operational excellence for lunch and everything else for dinner”. Perhaps it may be easy to understand the team’s culture if it is a small team. However, as the organization begins to grow and many large teams become involved, the role of culture in understanding the employees’ values becomes more important and indispensable. Understanding Culture in an organization does not mean ordering breakfast, dining, or outing together. It is about what needs and wants every employee is trying to achieve working at your practice. Micromanaging is not the only way a leader ought to demotivate his team ... What if You are Demotivating your Team? On every occasion to write a post on team’s leadership we emphasize motivation and the ability to push employees and team members to deliver more than they can. Very few times do we mention demotivation or explain why some behaviors or actions we take can demotivate our staff. Micromanaging, for example, is one way most leaders admit they do their best not to employ it. We prefer to employ the word motivation and talk about what motivates employees rather than the word demotivation because it gives a negative sense of the process. Micromanaging is not the only way a leader ought to demotivate his team. Not understanding the practice’s culture and betting everything on strategy is another important way to demotivate the team.
  • 25. From this emerges another great way to demotivate employees that is by praising employees for important none important things. Some leaders rely on drive-by praise methods to praise employees for great achievements. They often don’t make a formal recognition for the employee’s effort because they are too busy. On the other hand, many leaders praise every little thing even silly obvious things employees do, thinking that brings positive energy. However, many employees look for the honest and serious opinion that helps them develop their skills and grow their 25 personality. Therefore they look for real challenges and need appropriate guidance from reliable leaders. One last way you may demotivate employees is the way you solve conflict among team members and if you privilege some employees and not the others. Remember that the goal of effective team leadership is to motivate, and a way to do this during conflict among teammates is to come up with creative solutions that foster a collaborative environment and promote motivation to increase productivity. IN THE WAY YOU SOLVE CONFLICT BETWEEN TEAM MEMBERS; IF YOU PRIVILEDGE SOME EMPLOYEES AND NOT THE OTHERS, WOULD THAT LEAD TO DEMOTIVATING YOUR TEAM? True False “If everyone is moving forward together, then success takes care of itself.” ~ Henry Ford ~
  • 26. Time is Money! But Time to Think is Gold By Dr. Gilbert Nacouzi 26 The consequences that develop from such a result include isolating ourselves from the changes in the outside world, assuming infallibility, and completely undermine and eliminate the time allocated to thinking. There is a saying “A desk is a dangerous place from which to view the world”. That is of course before the time of the internet. However, the idea is that when you isolate yourself behind a desk you immediately become a decision- maker without choices that reflect the outside world. If thinking relates to understanding the world around us, decision-making consists of making a single choice or choosing one scenario among a given number of scenarios. Your decision leads to one course of action among different scenarios. Overtime decision making becomes routine and we forget the factor of thinking. Time is Money but Time to think is Gold The time we take to make our decision is valued in money. However if this time is a time to think it spares us money. Thinking allows us to make sense of the world around us, it helps us build a perspective of what is happening, and allow us to build a model to interpret things. We are constantly faced with time constraints, deadlines, and end points. We are expected to make decisions on daily basis and on the smallest things in our lives. As Optometrists we decide on the eye health of our patients, as entrepreneurs we decide on strategies, planning, marketing, investing, and purchasing. As household owners we decide on every little piece of furniture, clothes, food, and consumables. Overtime decision making becomes routine and we forget the factor of thinking. Time is Money!
  • 27. A different decision leads to a different course of action, a different opinion, choice, or output. Isolating yourself from the outside world reduces your sources of information and changes your process of thinking, therefore affects the choices you have from which you select a possible scenario. Assuming infallibility will make prompt immediate decision-making. Confidence is a very important trait, but as a decision-maker confidence should only be supported by data and facts. As Optometrists, we obtain our confidence in the decisions we make based on the 27 facts, numbers, and answers provided from the patient questionnaire, symptoms, and diagnostics. There is the time involved in retrieving all the information to make a decision. Assuming infallibility leads to eliminating the processing time and leads to quick decisions that are subject to errors. When a bad decision leads to bad consequences look at correcting one of those three: isolating yourself, assuming infallibility, and not taking time to think. “It’s better to get wisdom than Gold. Gold is another’s, wisdom is our own; gold is for the body and time, wisdom for the soul and eternity.” ~Mathew Henri~ Time to think is Gold
  • 28. Find Meaning in your Optometric Work 28 With such information, we can better understand who are the most people interested in our service and who are the ones valuing our services and willing to pay the highest value for our services. This applies to both employees and employers. Employers may look at their markets as people interested in their products and services whereas employees may look at their bosses and company as people interested in their products and services. A good way to remember those two elements is to let one of your best colleagues at work remind you why you work and what your market is. This way you build your purpose as a result of alteration in those two elements. Find Meaning in You Optometric Work We always emphasize finding our purpose early in life. It helps us live a happier life than getting well compensated or owning a lot of assets but feeling empty. As we grow we realize that purpose is rather built not found. At work two very important elements to remember that help us maintain a deliberate way and thoughtfulness in practice are to constantly remind ourselves of why we work and to constantly identify our market and who our customers are to serve them the best. Those two reminders are a sufficient reason we keep working on improving ourselves by developing new skills that are to date with our constantly changing environment. Knowing why we work helps us understand what we like the most in our jobs but also how we would like to be compensated. We may want to work for the fun of the job like meeting new people every day, to gain experience from the good team we’re working with, or to earn money to live a certain lifestyle or support our family or Organizations in the community. Identifying our market and knowing who our customers are, helps us understand to whom our service is being administered and how it is impacting and changing their lives. Knowing why we work helps us understand what we like the most in our jobs but also how we would like to be compensated …
  • 29.
  • 30. Transitions in Optometry 30 Acuff lists four career transitions that every person encounters during life and the corresponding resources required to survive those transitions. The first transition is when you have been fired. It has been said, “it is not what you know but who you know”. If you have been fired and you have enough connections you will transition to a new job in no time. Each time Acuff has been fired he found someone he knows in less than 72 hours who hired him. The second transition is if you get to a dead-end job. You hit a ceiling that does not seem to break and further advancement becomes impossible. Perhaps the best book I read about career change by New York best-selling author Jon Acuff, is Do Over: Rescue Monday, Reinvent Your Work, and Never Get Stuck. Transitions in Optometry Everyone goes through many transitions in life. It could be a transition to college, to Optometry school, to residency program, to internship, to employment, to practice associateship, to practice ownership, to career change, or retirement. Perhaps the best book I read about career change by New York best-selling author Jon Acuff, is Do Over: Rescue Monday, Reinvent Your Work, and Never Get Stuck. In this book, Acuff shows what it takes to make big career changes whether by choice or necessity to escape the terrible mistake and trap of being stuck in the wrong job. He brings out why people spend more than eighteen years studying and preparing to get into college, but later spend little to no time thinking of what their career could be of the change between college and retirement.
  • 31. At this point you best transition into building new skills and awaking new capabilities that prospective employers would value. The third transition is if you have decided to leap or jump. At this point, you voluntarily jump to a new career. Jeff Bezos leaving his job at Wall Street to sell books online founding Amazon is a good example for leaping. This effort needs resilience, risk-taking, and a bold entrepreneurial spirit in decision- making. The fourth transition is when you are faced with an unplanned opportunity. This transition Acuff calls “the opportunity” where he also refers to certain types of people like entrepreneurs who hustle and know how to deal with opportunities enabling them to be successful where others cannot. 31 HBR author Avivah Wittenberg-Cox guides how to make better transitions. She emphasizes the role of planning, knowing in advance when it is time to end, having self-knowledge on how to use your judgment on those around you, and knowing what others think about you and appreciate in you before you make your destined leap. Network Capital founder Utkarsh Amitabh, before leaving Microsoft to found one of the world’s largest career intelligence communities that serves as a partner to Government of India’s Atal Innovation Mission, asked himself three questions: why do you want to change? What do you want to do? and when will the change happen? In addition to those three simple questions that helped him in his transitions, he always set realistic expectations and had a backup plan. UNPLANNED CAREER TRANSITION OPPORTUNITIES ALSO CALLED “THE OPPORTUNITY” ARE THE TYPE OF TRANSITIONS THAT ARE SUITABLE FOR Employees with entrepreneurial spirit Literally all employees
  • 32. Extending Your services and Representativeness By Dr. Gilbert Nacouzi 32 You may think that your existing customers will buy this new service and that you will acquire new customers, however, the reality might be completely different. While extending to new services can increase growth the strategy sometimes may take an undesirable effect to what was intended. Every opportunity should be carefully studied and analyzed. Poor analysis of the opportunity may lead to failure. There may be space in your market for brands and designer eyewear however this does not mean the customer wants to buy them from his contact lens provider. This may be true in some regions but it does not mean that this strategy will work in your market. employees can come up with ideas to solve a problem or relief from a constraint that the business is having and that is preventing it from profiting and growing … Extending your brand and Representativeness Every practice owner who has been practicing for a significant time at the same location develops a deep sense of knowledge about the competition in his region and about the competitive advantage of every eye care business around him. Even though all practices provide comprehensive eye exams, contact lenses services, optical and sunglasses showrooms, glasses repair, etc there is one specific area that each practice is a reference in. When you think about it for a second it immediately comes to your mind which practice is the most extensive in brands and designer eyeglasses and sunglasses. You know this just like you know what your practice is the best at. At this point, every practice eager to grow starts thinking of areas it can extend in. Extending services becomes a major part of the practice’s growth strategy. The assumption that if your practice success has been associated with providing the best contact lenses service in the region means that it will provide the best brand and designer eyewear services too could be sometimes biased.
  • 33. Your analysis should be built on understanding the job the patient is trying to fulfill when he chooses to buy contact lenses from you. If he hires you for this job he might not hire you for the job of getting his eyeglasses or sunglasses. In this context, we realize that representativeness is frequently employed as a rule of thumb. An example of bias in employing representatives as a rule of thumb could 33 be: If you got the most popular Instagram account in your town you will certainly become the most popular optometrist and your optometry practice will have space for all eye products and will be the best at providing all services. When it comes to extending services, you need to assess when a detailed analysis is needed and at what level of generalization you can commit to representativeness as a rule of thumb. Old Man’s Eyes Old Man’s Eyes Old man’s eyes are not blurry but see the whole truth. The beauty of aging is it comes unexpected but rejoices the mind with old beautiful memories. Old people are not the only ones to associate old memories with present truth and blurry vision. Recent research findings revealed the association of age-related macular degeneration (AMD), cataract, and diabetes-related eye disease -but not glaucoma- to the increased risk of dementia (Shang et al., 2021). The risk of dementia is even higher for individuals with both ophthalmic and systemic conditions WHEN EXTENDING SERVICES, REPRESENTATIVENESS is the rule of thumb can not be used as a rule of thumb
  • 34. than for those with an ophthalmic or systemic condition only. A previous study revealed that eye care professionals employing Optical coherence tomography (OCT) can detect very early functional and morphologic changes in the retina of carriers of familial Alzheimer’s disease. This study suggests that OCT and retinal vascular parameters help in diagnosing Alzheimer’s disease prior to the onset of cognitive decline. A regular visit to the eye doctor can help detect potential dementia and Alzheimer’s disease and for the old man, it will help the beauty of the past to rejoice in his mind. But we all know that that’s not all since we all know this old man; because there are millions like him and we can make him change his mind by offering him not necessary more but less. A comprehensive eye exam for aging people helps detect common age-related eye problems including presbyopia, glaucoma, dry eyes, age-related macular degeneration, cataracts, etc. 34 We simply want to make him come to the annual appointment and we are ready to follow up with him. We know he sees the whole truth but we want to make him see 20/20 for years to come. We want him to be able to use his smartphone, capture beautiful photos, send text messages, and make new memories. We want to wish him a happy and “healthy aging month”. “One in six Americans age 65 and older have a vision impairment that cannot be corrected with glasses or contact lenses. The risk of eye disease increases with age, yet many older adults neglect to see an ophthalmologist for care. To bring attention to taking care of our eyes as we age, the American Academy of Ophthalmology celebrates Healthy Aging Month to raise awareness of the signs and symptoms of vision loss – and steps to help seniors take care of their sight.” American Academy of Ophthalmology Reference: Shang, X., Zhu, Z., Huang, Y., Zhang, X., Wang, W., Shi, D., ... & He, M. (2021). Associations of ophthalmic and systemic conditions with incident dementia in the UK Biobank. British Journal of Ophthalmology. ARE OPHTHALMIC CONDITIONS ASSOCIATED WITH DEMENTIA RISK True False
  • 35. PERMA In Optometry By Dr. Gilbert Nacouzi 35 The positive approach helps Optometry staff to look forward to positive outcomes and better results as they struggle to make ends meets. Engagement from both the Optometrist/staff and the patient is crucial for success. Reminding patients about their next eye test appointment or their next contact lenses replacement date is an example of effective engagement. Relationships in the Optometry practice are very important. Relationships benefit the practice from the patient’s loyalty, and benefit the patient from allowing the practitioner While Maslow’s needs theory focused on “what” motivates people Taylor’s scientific management focused on “how” people are motivated PERMA in Optometry For those who don’t know what PERMA is: it is an evidence-based model for the active ingredients of well- being that has been developed by Professor Martin Seligman who has pioneered Positive Psychology during the past couple of decades at the University of Pennsylvania. PERMA stands for Positive emotions, Engagement, Relationships, Meanings, and Accomplishment. Adding PERMA to the Optometry workplace can be for the betterment of everyone. As a model, it has its importance for caring for patients and for helping employees too. In the workplace, PERMA can strengthen the relationship and helps employees perform better while inspiring them to become more creative. For patients, the Positive Emotions approach of the Optometrist gives internal satisfaction as it benefits the patient in overcoming his vision problems.
  • 36. to understand the patient’s visual needs and be able to apply his extensive Optometry knowledge to improve the quality of care. Meanings reflect why Optometrist dedicate their lives to learning the latest solutions for eye problems and helping people see better. Meanings help build confidence in the patient that an Optometrist is a person he can count on. Achievement can be a simple as providing several comprehensive eye exams per day or building a highly valued practice. 36 Getting the patient to understand his eye problems and how to cope with them is a great achievement. It brings a sense of self-accomplishment and self- esteem in every patient and makes the optometrist feel he has done a great achievement by improving the patient’s condition. Aiming to develop well-being in the optometry workplace for both staff and patients happily provides better eye care and reduces the risks of staff burnout. “PERMA” STANDS FOR POSITIVE EMOTIONS, ENGAGEMENT, RELATIONSHIPS, MEANINGS, AND ACCOMPLISHMENT True False “The meaning of Life is to find your gift, the purpose of life is to give it away” ~Pablo Picasso~
  • 37. Optometry Customer Experience By Dr. Gilbert Nacouzi 37 Often eye care providers emphasize that they provide exceptional customer service by delivering a one-hour eye exam including dispensing eyeglasses. Another way of good service is to be able to provide ample time for each patient and having the doctor interact in person with the patient. Moreover, allowing the patient to reach out to the eye doctor through Facebook or Instagram as if he is interacting with friends. Customer experience, on the other hand, is putting ourselves in the patient’s shoes and trying to experience how the patient feels towards all those services altogether and if he feels something missing. …as soon as other optometrists and staff begin to join the practice they all will be filtered in a way that goes with the founder’s culture... Optometry Customer Experience People often use the terms customer experience and customer service interchangeably as if they mean the same thing. However, those who know the difference, know that customer service makes a significant part of the customer experience, and those who understand how to create an effective customer experience, know how to provide good customer service. Being able to provide great customer service strengthens the customer’s belief in the products you deliver, creates loyalty, and fulfills his expectations. Good customer service in Optometry includes speed in dealing with customers’ requests, treating customers with respect and in a friendly way, and being available in their usual social media environment whenever they want them.
  • 38. The customer experience starts at the first encounter with the practice – like marketing, advertising, or reading a post on social media, etc.- till the moment he becomes a loyal customer for life and starts referring other patients. We live in an era where customer data is available more than any other time before, especially in healthcare and Optometry. A good customer experience starts with knowing the patient’s needs. Many think that online shopping experiences have dictated the experience Optometry practices should provide to the patient. We know those experiences that online retail platforms are delivering to patients work in selling households, clothing, fashion accessories, etc. However, no one said that this would be the ultimate solution to providing eye care. In a patient and customer-centric environment copying successful processes is the worst thing you can do. However, if you can figure out why those processes are successful you can build a successful process to any problem. Customer experience is about people and the processes they go through to get their products and 38 services. The best way to create a patient-centric process is to first try the experience yourself and then invite the patient to engage in building the process by providing suggestions and expectations about a seamless end-to-end experience. The more personalized the experience gets the better the patient’s engagement and the more the data collection and analysis plays an important role. For example, the effect of the pandemic on the customer experience dictates that every optometry practice should create a seamless online experience of telehealth, telemedicine, and online shopping. The experience patients are expecting is completely different than the experience they got in the past. Once again it is very important to put ourselves in the patient’s shoes and see what experience is required. In addition, the second crucial step is to engage patients in providing their perspective and engaging in creating the experience. We may want to set up a special telecommunication system while most patients are more comfortable using Zoom or Whatsapp. Collecting data about each patient’s preferred method of communication helps provide a better experience. are the same concept, and can be used interchangeably are not the same concept and cannot be used interchangeably CUSTOMER SERVICES AND CUSTOMER EXPERIENCES
  • 39. Team Weak Link By Dr. Gilbert Nacouzi 39 The optometrist in each of the cases provides the team with either the practice performance expectation, challenges, and results or leaving to the team enough flexibility to develop a shared commitment to a specific purpose, set goals, and develop its work approach to build upon the opportunity being discovered. No doubt the worth of a group is the sum of individual contributions by groupmates, however, the worth of a team is higher than the amount of a teammate’s contribution and it accounts for the individual contribution of teammates and the collective enormous capability. Teams with predetermined roles for each member distributed by the optometrist may lack shared commitment. Optometrists are making practice management and business adjustments that mainly focus on transitioning to remote work… Team Weak Link The role of an optometrist is very important in shaping the purpose of the team early on in the practice. Managers in eye care can differentiate teams into teams that recommend things, teams that make things, teams that run things. Obviously, for teams that make things, they are given a degree of freedom that allows them to apply an intrapreneurial behavior whereas for teams that run things their roles are predetermined by the Optometrist based on a set of rules that can be determined and distributed accompanied by a set of guidelines and expected outcomes. For intrapreneurial teams, things might be quite different, since most successful intrapreneurial teams form their purposes when they are confronted with an opportunity by their higher management.
  • 40. Those teams are more like working groups that perform as individuals. Members in those groups don’t take responsibilities other than their own. Weak links in such teams are regarded as the root for bad team performance. Weak links put stress on other strong team members forcing them to leave their positions to come to the help or just complain to their manager. Team managers tend to try to improve weak links performance as a first step, then they try to reassign them other tasks, but if the weak link proves not to be progressing he ought to be replaced. In this case, a chain is no stronger than its weakest link, and a team that wants to increase its performance needs not just to have strong links but also to completely eliminate weak links. 40 The importance of a team is shared commitment that turns a team into a powerful unit of collective performance. The capabilities of each team member no matter how strong or weak they are, are developed through training, education, and mentoring. Weak links are not the team’s performance limiters where team members have a shared commitment toward a common purpose, a set of performance goals, and an approach for which they hold themselves mutually accountable. Moreover, the team aspires to something greater than its members could achieve individually, and in this case, a chain is stronger than its weakest link. TEAMS WITH SHARED COMMITMENT TOWARD A COMMON PURPOSE overcome Team Weak Link don’t overcome Team Weak Link Visit our Hy Page account where you find all bio links to Optical Forum Weblog, Instagram, Facebook, Medium, and much more Hy.page/opticalforum
  • 41. Counseling in Optometry By Dr. Gilbert Nacouzi 41 When we talk about Counseling in Optometry, the first thing that comes to mind is that counseling is a fundamental competency for family physicians who employ it for counseling patients on lifestyle and unhealthy behavior change and medical adherence difficulties. However, effectiveness in providing eye care increases with the adoption and application of some structured counseling strategies that physicians use that don’t take more than few minutes to perform. Counseling could be important to help patient stop smoking, reduce alcohol consumption, or adopt contact lenses care methods. Effective optometrists have a systematic perception of what needs to be understood by listening to each patient and by knowing how to communicate effectively to convey the right message and get the patient to comply Counseling in Optometry No matter how objective Optometry tests become and no matter how technologically advanced diagnostics evolve in Optometry, the most effective eye care is that the patient and the optometrist work together to help the patient get the best treatment and see better. The most effective optometrists know that to help the patient, the patient needs to help us by providing the right information and feedback. Those optometrists are skilled in allying with the widest range of patients’ personalities and characteristics and get the patient to collaborate in the process. Effective optometrists have a systematic perception of what needs to be understood by listening to each patient and by knowing how to communicate effectively to convey the right message and get the patient to comply. They know how to follow up with patients’ visual needs and know how to handle problems every step of the way.
  • 42. According to the patient’s motivation for change, a practitioner would select the optimal counseling approach. Patients who are aware and responsive to awareness about the eye problems that can occur with unhealthy behavior are approached with structured sequential strategies like the five A’s and FRAMES. Patients less aware of unhealthy behavior effects or care less about the consequences, motivational interviewing is employed to help initiate behavioral change. The five A’s technique has been associated with reducing alcohol and smoking and consists of ask, advise, assess, assist, arrange. The five A’s technique pertains of a stepwise protocol to efficiently assess and counsel the patient asking about the behavior as if the practitioner don’t know about it, advise on how this behavior is 42 currently affecting his health, assess his behavior with general metrics and norms, assist him in achieving a change, and finally arrange a plan of action or when to see him again for follow up. The FRAMES technique has been associated with reducing alcohol-related risks and cannabis use and consists of feedback about personal risk, responsibility of patient, advice to change, menu of options, empathy, self-efficacy enhancement. The employment of motivational interviewing has been associated with weight loss, blood pressure, and alcohol use. It consists of establishing rapport and eliciting patient values based on asking open-ended questions, affirmation of information, reflection on the situation outcomes, and summarization. COUNSELING PROVIDES BETTER EYE CARE OUTCOMES True False Subscribe to Optical Forum Weblog and unleash exclusive content Hy.page/opticalforum
  • 43. Ocular Histoplasmosis By Dr. Gilbert Nacouzi 43 Symptoms occur due to choroidal neovascularization and loss of outer retinal layers and the retinal pigment epithelium. Ophthalmologists treat POHS the same way they treat Age- Related Macular Degeneration by applying laser photocoagulation. New treatments include injecting anti- vascular endothelial growth factors. During the past few years many poultry keepers started re-adopting the Deep Litter Method to manage their coop litter during winter. This method has been popularized due to YouTube Ocular Histoplasmosis “Chicken is the pet that poops breakfast”, however, we should not forget that chicken and other birds droppings in the soil of the chicken run and the floor of the coop increase the risk of making the environment a favored habitat for fungal spores known as Histoplasma capsulatum. Histoplasmosis is an infection that affects the respiratory system and is caused by those spores once they are inhaled and get into the lungs. Those spores are so light they can quickly go airborne the moment the soil is disturbed or when cleaning or sweeping the floor of the coop. People may attract Histoplasmosis asymptotically or sometimes symptoms can be similar to a flu. Ocular symptoms occur at later stage, sometimes many decades later. Depending on their immunity, many people who attract histoplasmosis may never have Ocular manifestations. However, for those who develop a Presumed Ocular Histoplasmisis Syndrome (POHS) consequences on visual acuity can be severe specially if it affects the macula.
  • 44. videos by old-timer farmers as a dual method to low maintenance of the coop during winter as well as to generate natural organic compost enriching the garden soil when spring comes. As winter approaches, people who own chicken start by cleaning their coops to prepare for the deep litter with wood shavings. This action requires a lot of attention and emphasis from eye care professionals to help create awareness to protect and prevent any risk of inhaling fungal spores while cleaning the coop or plowing the field. Prevention against inhaling fungal spores begins by wearing appropriate face masks and 44 shields as well as spraying, rising, and soaking the floor and soil with surfactants and disinfectants before any disturbance to prevent aerosolized dust formation. It is also recommended to engage specialized people who know how to handle special disinfectants effective in decontaminating the soil that contains fungal spores. Histoplasmosis are more frequent in specific parts of the world. A map by the CDC provides information of regions that are more susceptible to higher risk of fungal spores contamination. CAN BACKYARD POULTRY LEAD TO BLINDENESS? Yes, due to risks of Ocular Histoplasmosis No Follow Optical Forum on Instagram and Facebook and unleash exclusive content all links are at: Hy.page/opticalforum
  • 45. Optical Forum Blog FlipBook is a monthly collection of top 20 mostly read daily posts at www.opticalforum.space Contact us For feedback and contributing Posts or Articles: feedback@opticalforum.space For Sponsoring future issues: admin@opticalforum.space Support us Hy.page/opticalforum Thank you for following us and reading our daily posts at: www.opticalforum.space © Copyright, Optical Forum Blog 45