Health Management Master Class Program

Property of OnePoint Six Consulting(Pty) Ltd
Tel: 0112681859
info@1point6media.co.za
Health Management
Master Class Programme
The Master Class will consist of interactive sessions with an initial input from a faculty member
followed by interactive small group discussions of illustrative problem-orientated scenarios each
lead by a faculty member. While the scenarios have been developed from the personal experience
of the presenters, course participants are encouraged to bring to the sessions issues and
challenges they are experiencing in their day to day management lives.
Note: The programmeis a total of 30 hoursover 2.5 days.
DAY 1
Understanding what it means to be a manager
Professor Househam will introduce the master class concept reflecting
on his personal experiences over 20 years as a manager heading two
provincial health departments through times of political transition and
health system transformation. He will draw practical lessons from
episodes in his career when faced with budgetary crises, service delivery
challenges and political change he led these two departments to financial
stability and quality service delivery during his term of office. He will also
outline the challenges he faced as a senior health service manager both in
his personal and professional life during this time once gain drawing
lessons for the master class participants from these experiences
Professor Craig
Househam
A roadmap out of personal stress
An experienced life coach and management consultant, Mr. William
Elliott, will provide advice on understanding and managing oneself as a
prerequisite for a productive and fulfilling personal and professional life.
He will briefly outline behavioural principles that advance a greater self-
understanding and awareness. Together with Professor Househam who
has worked with Mr. Elliot on a personal level over a number of years, he
will discuss the path to greater self-awareness. Within the time available
while the subject cannot be fully developed, master class participants will
be able to consider where they are in their personal and management
lives, and how they could consider developing themselves further.
William Elliott
Launching your own path of “Getting Things Done
Building on the previous session, Managing your Personal and Work Life
Better, Mr. William Elliott, who is trained in the “Getting Things Done”
(GTD) methodology, will focus on this methodology developed by the best-
selling author, David Allen, which aims to promote stress-free
performance at work and in life. The premise of this method is that
productivity is directly proportional to the ability to relax. A clear mind
with organized thoughts allows the individual to deliver effective results.
While in the short time available to the master class participants these
concepts cannot be fully developed, the session aims through practical
examples to sensitize participants to the value of self-understanding and
self-management for success in managerial positions.

Tel: 0112681859
Howto lead and manage organizational change
Dr. Nicholas Crisp will lead this discussion illustrating from his own
experience both in senior health management and a varied career as a
consultant what is required from a senior manager to lead and manage
change. He will present a number of scenarios derived from actual
experience which will be analyzed further in a facilitated small group
discussion format by the master class participants each lead by a member
of the master class faculty. Lessons drawn for these scenarios as well as
scenarios contributed by master class participants will enable them to
identify potential pitfalls and opportunities in their work situations.
Dr Nicholas Crisp
Managing challenging and difficult people better
This session, which will be facilitated by all 3 of the master class faculty,
Drs. Crisp, Lilhakanyane and Professor Househam, will focus on the
often vexed issue of managing your immediate colleagues, both superiors
and subordinates, particularly when this relationship is proving to be
challenging due to non-performance. Even when performance is adequate
an improved relationship with colleagues and subordinates will unlock
even better performance from both you and your colleagues. For this
session the master class participants will encouraged to analyze their own
workplace relationships and bring to the small group discussions
particular challenges they have experienced and/or successes they have
achieved in resolving conflict with colleagues or difficult employees and
improving performance.
DAY 2
Howto communicate the difficult message
A seasoned communications and reputation management consultant and
previous Director of Strategic Communications for the Premier of the
Western Cape, Mr. Nick Clelland, will lead a discussion focusing on
communicating effectively. Senior managers are often required, without
specific training, to communicate an uncomfortable message that others
would wish to avoid, either to the media or in many cases directly to a
patient or relative. While the message must always be truthful, the
manner in which it is communicated, which is not “spin”, has the potential
to either resolve the issue or exacerbate the problem. The aim of this
session is to provide guidance to managers that will assist in their future
interactions with the media and other parties.
Nick Clelland
Practical pointers to effective decisionmaking
Led by Professor Househam and Dr. Crisp this session will illustrate the
process of reaching a conclusion that allows the manager to take a
decision when confronted with a difficult issue. The ability to take a
decision is one of the key attributes of in particular a senior manager and
at times when that decision has to be taken, the loneliness of a senior
management position becomes apparent. Real life scenarios from the
experiences of both Dr. Crisp and Professor Househam will be used to
develop an approach to decision-making and once gain master class
participants will be encouraged to share their experiences in the
facilitated small group discussions.

Tel: 0112681859
Howto manage the funds under your control
Financial management is for many health managers one of the greatest
challenges and yet the principles which govern financial management are
simple although at times difficult to apply. Both at a personal and
professional level the dictum that one cannot spend what one does not
have holds true, but recent history in the South African Public Sector
illustrates that this has not been the case with over-expenditure and
accruals leading to an inability to deliver health services. In the private
sector where shareholders expect a return on their investment there is
similarly an intolerance for a negative bottom line on the balance sheet.
Drs. Crisp, Litlhakanyane and Professor Househam using scenarios
extracted from personal experience will illustrate how to remain in
control of expenditure and remain within the allocated budget.
Ensure that the supply side of your organizationworks
Stock-outs of medication and essential medical supplies have occurred in
South African health services with unfortunate regularity. Failure to
procure equipment and effect the necessary maintenance has lead to
inability to deliver healthcare all of which point to challenges faced with
regard to supply side issues within health service organizations.
Professor Househam and Dr. Crisp will address the challenges of
ensuring efficient supply chain processes and logistics through illustrative
scenarios with a focus on problem-orientated solutions. Master class
participants are encouraged to present the challenges they face with
procurement and supply side logistics for discussions in the facilitated
small group sessions.
DAY 3
Howto reduce and manage medico-legal risks
Medico-legal litigation has been identified in both the private and public
health sector as a major risk to the public profile and financial stability
of health departments and companies operating in the healthcare sector.
Dr. David Bass, medico-legal advisor in the Western Cape Department
of Health will present case studies that illustrate how medico-legal risks
can be avoided or how they are exacerbated. He will also provide
guidelines on the handling of incidents of medical malpractice when they
occur and the subsequent legal claims that may arise. Master class
participants are again encouraged to contribute their own experience
with medico-legal cases in the small group discussions.
Dr. David Bass
Understanding the political managerial interface
Whether in the private or public sector a senior manager may at some
time be required to interact with a political office bearer. Whilst in some
cases the political office bearer may have a health background in many
instances this is not the case. An efficient management of the
managerial/political interface requires a good understanding of the
roles and functions of the various role-players. Professor Househam who
has an extensive experience in this regard having worked with many
national and provincial politicians together with Drs. Crisp and
Litlhakanyne will lead a discussion of both the challenges in this
relationship and strategies to ensure that the interface is effectively and
confidently managed.

Tel: 0112681859
Strategies that will assist you when faced with a crisis
Unfortunately, in the life of a health manager it would be rare not have
faced at least one if not more “crisis” situations. In dealing with a crisis
for many the initial reaction is either to deny or to ignore its existence.
Professor Househam and Dr. Crisp will address the first step in dealing
with a crisis is to confirm that it is indeed a crisis. “Is it a crisis? … and if
so … “What is the crisis?” Once this has been established it is necessary to
devote one’s full attention to the matter despite other pressures and not
to deviate from the matter until the crisis has been resolved. Having
experienced crisis situations of varying nature, the course facilitators
will challenge the master class participants to solve various crisis
scenarios extracted from their personal management experience.
THE FACULTY
Professor Craig
Househam
Professor Craig Househam, the course leader, has worked for 40 years in the
South African health sector as a clinician, academic and for 18 years at the most
senior management level in the South African public service. He was the head of
the health departments in both the Free State and the Western Cape and has
worked closely with several National Ministers, provincial Premiers and MEC’s
during this period. Over the last 12 years he headed the Western Cape that
returned eleven consecutive unqualified audits with a record of effective service
delivery. He is currently an independent consultant engaged with both government
and the private sector.
Dr Victor
Litlhakanyane
Dr. Victor Litlhakanyane has wide and varied experience in both the public and
private health sector. He is a medical practitioner and specialist radiation
oncologist. He previously worked with Professor Househam in the Free State
Health Department management team and succeeded Professor Househam as
Head of Department. He subsequently worked as a senior executive at Netcare for
7 years. Thereafter he founded the consulting firm Ditau Health Solutions of which
he is currently the Managing Director.
Dr Nicholas Crisp
Dr. Nicholas Crisp has extensive experience both as a health manager and
consultant in South Africa and elsewhere in Africa. He was the head of the Limpopo
health department and subsequently established an independent health
consultancy. He has worked with the National Department of Health, National
Treasury, various provincial health departments, other health structures in South
Africa on a wide range of projects and in addition worked extensively in Nigerian
health sector. He is currently an independent consultant and entrepreneur.

Tel: 0112681859
William Elliott
Mr. William Elliott is a sought after executive coach and psychologist in Cape Town,
and director of ActionCo (Pty) Ltd. He holds an honours degree in Business Science
from University of Cape Town, and a master’s degree in psychology from University
of Stellenbosch. William did four years of community service in the Department of
Labour in the 80’s for refusing to serve in the SADF at the time. After working in
various managerial roles in an NGO providing employment and services to the
disabled, he completed his Masters at Stellenbosch and launched his executive
coaching and psychology practice in Cape Town.
Nick Clelland
Mr. Nick Clelland is the CEO of Resolve Communications and a communications
expert with experience on three continents defending and enhancing reputations
in the most aggressive media and public environmentsHe was previously Director
Strategic Communications in the Western Cape Government and before that the
Chief of Staff to the Mayor of Auckland in New Zealand. Nick is an experienced
communications trainer and a member of the teaching team at the Academy for
Leadership for Leadership in Germany.
Dr David Bass
Dr David Bass is Head of the medico-legal unit at Western Cape Health and has
extensive experience of medical claims handling, clinical risk management and
as an advisor to health professionals both locally and nationally. Dr Bass, a
qualified surgeon, was appointed surgical consultant and head of medical
emergency and trauma services at Red Cross Children’s Hospital where he
practiced from 1987-1999. Numerous Court appearances as a medical witness,
medical expert witness and assessor sparked an interest in medical law. He was
appointed as a part-time consultant to the Medical Defence Union for 3 years
before joining the Western Cape Department of Health as a full-time advisor in
1999. Since then, Dr Bass has worked closely with the State Attorney and
Counsel in managing over 400 medical negligence cases before the High Court.

Tel: 0112681859
DELEGATE BOOKING FORM
4-6 JULY 2016 @ Protea Hotel Tygervalley
COMPANY DETAILS
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DAY DELEGATE BOOKINGS
Health MasterClass
No Accommodation. This is a day rate only. Please note that it
does include meals and drinks from 08:00am till 20:00am for 2
days and 08:00am till 14:00 on day 3.
R8500.00 (excl. VAT 14%)
We have negotiated a special rate of R1350.00 per night including breakfast for delegates requiring
accommodation. Please mention the masterclass when booking.
Group Bookings
For groups booking 5 and more delegates from the same company the rate per delegate is:
R7480.00 (excl. VAT 14%) A 12% saving on each booking.
I confirm that I have read, understood and accept the terms and conditions
Signed: Date:

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Health MasterClass Terms and Conditions
1. PROMOTIONS AND PRESENTATIONS
The Organiser shall organise and promote the Exhibition in such manner as it considers appropriate and reserves the right at
any time to amend or vary the manner or methods of such organisation and promotion.
The Exhibitor acknowledges that the Organiser shall not be held responsible for the failure of all or any other contracted
exhibitors to attend the exhibition or the failure of any number of attendees to attend the Exhibition for any reason beyond
the reasonable control of the Organiser. The name of any exhibitor which may appear on any floor plan or stand number or
any statement made by or on behalf of the Organiser that any exhibitor is booked to attend any Exhibition provisionally or
otherwise shall not constitute any warranty, representation or undertaking by the Organiser that any such exhibitor shall
attend any Exhibition or attend any particular location. Any application for space shall not be conditional on the presence or
location of any other exhibitors at the same or any other Exhibition.
2. POSTPONEMENT OR ABANDONEMENT
The Organiser at any time, without prior notification, may change the location of the venue, the date, the opening and
closing times of the Exhibition. The Exhibitor shall not have any claim against the Organiser in respect of any loss or damage
whatsoever consequent upon the Exhibition failing to be held for any reason outside the Organiser’s control or the Exhibition
venue being or becoming wholly or partially unavailable for the holding of the Exhibition for any reason. If by rearranging
the venue, the period of the Exhibition, the size or location of the stands, postponing the Exhibition or by doing any other
reasonable thing the Exhibition can be held, the contract for space shall be binding save that it shall be deemed to be varied
to allow for the necessary change in venue, dates or period of the Exhibition, stand size, location or otherwise.
3. CANCELLATION OR DEFAULT BY THE EXHIBITOR
An Exhibitor shall not be at liberty to cancel or withdraw his application for a Stand once it has been confirmed by the
Organisers. Such confirmation will be effectiveupon receipt of a completed booking form. If any Exhibitor notifies the
Organisers in advance that, owing to unforeseen circumstances he is unable to occupy the Stand allotted to him, the
Organisers may, at their discretion, cancel the allotment without prejudice to any claim by the Organisers against the
Exhibitor. Should the Organisers succeed in re-letting any such cancelled space they may, at their discretion, relieve the
Exhibitor of any part of his responsibility for payment of the vacated space. If any Exhibitor shall fail to pay any sum due to
the Organisers or shall contravene or fail to observe any of the requirements of these rules and regulations, the Organisers
reserve the right to revoke his allotment of space and to exclude the Exhibitor, his agents and property, at his expense from
the Exhibition premises and to re-allocate the Stand space. Such action by the Organisers shall not prejudice any other
remedy they shall have against the Exhibitor nor reduce the amount paid or owing by him, the Exhibitor, to the Organisers.
4. DELEGATE BOOKINGS
You may substitute delegates at any time by providing reasonable advance notice to the organisers. For any cancellations
received in writing not less than one (1) month prior to the conference, you will receive a 90% credit to be used at another
One Point Six conference which must occur within one year from the date of issuance of such credit. An administration fee of
10% of the contract fee will be retained by the organisers for all permitted cancellations. No credit will be issued for any
cancellations occurring within fourteen (14) days (inclusive) of the conference.
In the event that the organisers cancels an event for any reason, you will receive a credit for 100% of the contract fee paid.
You may use this credit for another One Point Six event to be mutually agreed with One Point Six, which must occur within
one year from the date of cancellation. In the event that One Point Six postpones an event for any reason and the delegate
is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You
may use this credit for another One Point Six event to be mutually agreed with One Point Six, which must occur within one
year from the date of postponement.
Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances.
One Point Six is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement
of an event. One Point Six shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or
postponed due to a fortuitous event, Act of God, unforeseen occurrenceor any other event that renders performance of this
conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited
to: war, fire, labour strike, extreme weather or other emergency. Please note that while speakers and topics were confirmed
at the time of publishing, circumstances beyond the control of the organizers may necessitate substitutions, alterations or
cancellations of the speakers and/or topics. As such, One Point Six reserves the right to alter or modify the advertised
speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated
on our web page as soon as possible. Payment is due in full at the time of registration and includes lunches, refreshments

Tel: 0112681859
and detailed conference materials. Your registration will not be confirmed until payment is received and may be subject to
cancellation.

Health Management Master Class Program

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