The document summarizes an instructor-led training session on health, disability, and accident insurance options for realtors. Based on participant surveys: - The instructor, Chris Steffen, received high ratings above 99.5% for instructor rating, subject rating, and association rating. - Participant surveys showed the instructor demonstrated strong professionalism, in-depth knowledge, clear presentation, preparation, and ability to engage students. - The subject was deemed highly relevant and progressed logically, stimulating interest. Facilities and materials were also well rated. - Of 22 participants, 100% would recommend the course to a colleague.

1. “HEALTH, DISABILITY AND ACCIDENT INSURANCE FOR REALTORS®”
NOVEMBER 5, 2015 – 9:30AM TO 11:30AM
PRESENTED BY: CHRIS STEFFEN
Instructor Rating: 99.5%
Subject Rating: 99.5%
Association Rating: 100%
ARE YOU A
40 – Total attendance
22– Total survey collected
22 – Members Responded
INSTRUCTOR
PROFESSIONALISM
22 – Members Responded
0%
10%
20%
30%
40%
50%
60%
70%
80%
73%
23%
0% 0% 0%
0%
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100%
100%
0% 0% 0% 0%

2. INSTRUCTOR IN-DEPTH
KNOWLEDGE
22 – Members Responded
INSTRUCTOR PRESENTED
CLEARLY AND
UNDERSTANDABLY
22 – Members Responded
INSTRUCTOR WAS WELL
PREPARED
22 – Members Responded
INSTRUCTOR KEPT
ATTENTION OF STUDENTS
22 – Members Responded
0%
20%
40%
60%
80%
100%
95%
5% 0% 0% 0%
0%
20%
40%
60%
80%
100%
95%
5% 0% 0% 0%
0%
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40%
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80%
100%
100%
0% 0% 0% 0%
0%
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100%
91%
5% 5% 0% 0%

3. INSTRUCTOR MADE
STUDENTS FEEL
COMFORTABLE
22 – Members Responded
INSTRUCTOR SHOWED
ENTHUSIASM
22 – Members Responded
INSTRUCTOR
DEMONSTRATED
MANAGEMENT OF GROUP
22 – Members Responded
SUBJECT WAS RELEVANT
22 – Members Responded
0%
20%
40%
60%
80%
100%
95%
5% 0% 0% 0%
0%
20%
40%
60%
80%
100%
100%
0% 0% 0% 0%
0%
20%
40%
60%
80%
100%
91%
5% 5% 0% 0%
0%
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40%
60%
80%
100%
100%
0% 0% 0% 0%

4. SUBJECT PROGRESSED IN A
LOGICAL MANNER
22– Members Responded
STIMULATED INTEREST OF
THE CLASS
22– Members Responded
MATERIALS WERE
APPROPIATE
22– Members Responded
PROFESSIONAL
DEVELOPMENT
DEPARTMENT SERVICE
RATING
22 – Members Responded
0%
20%
40%
60%
80%
100%
95%
5% 0% 0% 0%
0%
20%
40%
60%
80%
100%
95%
5% 0% 0% 0%
0%
20%
40%
60%
80%
100%
100%
0% 0% 0% 0%
0%
20%
40%
60%
80%
100%
100%
0% 0% 0% 0%

5. FACILITY RATING
22 – Members Responded
PARKING ADEQUACY
22– Members Responded
WI-FI SERVICE ADEQUACY
22 – Members Responded
RECOMMEND THIS COURSE
TO A COLLEAGUE
22 – Members Responded
0%
20%
40%
60%
80%
100%
100%
0% 0% 0% 0%
0%
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40%
60%
80%
100%
100%
0% 0% 0% 0%
0%
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100%
100%
0% 0% 0% 0%
0%
50%
100%
YES NO
100%
0%

6. HOW DID YOU HEAR ABOUT
THIS
22 – Members Responded
Were your expectations of this program met? If yes, how? If not, what recommendations would you
offer for improvement?
1. 5 members answered “Yes”
2. No, I thought it would be something to sign up at realtor.org or NAR
3. Yes, can get insurance – being informed
4. Yes, all valuable information
5. Yes, tips for managing health Insurance
6. Yes, Government set – huge problems
7. Yes, we need more classes like this
8. 2 members answered “Yes, great info”
Will the information presented in this program benefit with your day-to-day business? If yes, how? If
not, what recommendations would you offer for improvement?
1. 6 members answered “yes”
2. Explain what it is for in a clearer way stressing Obama Care
3. Yes, can get insurance – being informed
4. Not really –
5. Yes, like previous answer, tips for managing health insurance
6. No, helps for personal life
7. Absolutely
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50% 45%
0% 0%
14%
36%
0%
5%
0%

7. What suggestions for you have for future programs or topics?
1. This was not long enough for all the information one needs.
2. My virtual assistant program! Automated agent.net
Any additional comments:
1. Too many questions in beginning from audience, repeat questions for all to hear, then answer
them. Control the class, not let them control your presentation.
2. Get power bars live at each bench!!!