The Healthcare Service Excellence Conference: The Leadership Factor in Value-Based Purchasing October 28-30, 2009

1. With major healthcare reform poised to transform the way that we conduct our businesses, dedication to patient care is just the starting point. Not only do we need to be champions of our patients, we need to be champions of change. Because, by anticipating and embracing change, we can make our hospitals stronger - and better able to deliver excellent patient care in the years ahead. We know that patient experience will shortly become a direct and quantifiable cost center: preparations made now to maximize HCAHPS results will yield returns in the form of maximized Medicare reimbursements. http://www.healthcareserviceexcellence.com for more information, and to send a delegate from your hospital now!