course material

1. HCS 475 University of Phoenix Problem Analysis Worksheet
Unformatted Preview HCS/475 v9 Week Five Case Studies Case Scenario 1 The practice
manager at Happy Cardiology Services has been asked by human resources to create and
implement a program to address concerns brought by the coding, billing, and credentialing
staff (n=10). Staff collectively feel that administration does not fully understand their job
duties and does not provide a way for the staff to share their concerns about the work
environment. Comments have also been made to human resources that they feel some
pressure to up-code and aggressively seek payment from patients. Morale is low, and staff
have been resigning at a rapid pace. They are currently at a turnover rate of 22%. Case
Scenario 2 The staff members at Smiley Hospital are assigned to specific patient age groups
and their responsibilities differ across the unit. The staff has been complaining that their
evaluations do not accurately measure their responsibilities and that they are being
measured on performance outcomes they cannot control. Morale is low because they
believe their work is not being recognized or distributed fairly (leadership/ethical issue).
The directors at Smiley Hospital have been challenged with developing a new way to fairly
assign and assess individual performances according to their various job descriptions. Case
Scenario 3 The quarterly reports of expenditures for all the St. Agnes Health System have
been distributed. You are the director team for the Orthopedic Clinic, and your area has
grossly overspent its budget for the third consecutive quarter. There are rumors circulating
that your job depends on reducing costs for supplies, the most expensive item on the list.
Other rumors suggest that all the clinic staff fear they will lose their jobs if the poor financial
report for the clinic causes the board to convert the clinic into an urgent care or outsource
services (issues as to culture and the health of work environment, such as rumors, toxicity,
and ethics related to culture and communication). Although morale has been low, you have
been adequately staffed and there seems to be an increase in sick calls by everyone on the
team. Copyright© 2019 by University of Phoenix. All rights reserved. HCS/475 v9 Problem
Analysis Worksheet Resources: pp. 139 to 140 in Ch. 6 of Leadership for Health
Professionals: Theory, Skills, and Applications and pp. 124 to 125 in Ch. 5 of Leadership for
Health Professionals: Theory, Skills, and Applications Review the Week Five Case Studies.
Select one scenario. Complete the table below for the scenario selected by providing the
following information in the spaces below: • • • • • • Identify the problem. o What is the
issue? o Who does it affect? Analyze the problem. Select the appropriate model to analyze
the problem. Analyze the ethical considerations within the problem. Create two to three
possible solutions to resolve the problem. Analyze the potential positive and negative

2. effects. Scenario Number Identify the Problem. Analyze the Problem and Ethical
Considerations. Solution #1 Potential Positive Effects Potential Negative Effects Solution #2
Potential Positive Effects Potential Negative Effects Solution #3 Potential Positive Effects
Potential Negative Effects Copyright© 2019 by University of Phoenix. All rights reserved.
Problem Analysis Worksheet HCS/475 v9 Page 2 of 2 Cite your reference according to APA
guidelines. Submit your assignment. Copyright© 2019 by University of Phoenix. All rights
reserved.