my lecture on Conflicts Management and Negotiation Skills in HCM RIPA Jaipur

1. CONFLICT & NEGOTIATION
BY: TRILOK KUMAR JAIN,
PROFESSOR AND CONVENER, ENTREPRENEURSHIP CELL, MANIPAL
UNIVERSITY JAIPUR
EMAIL: JAIN.TK@GMAIL.COM, 9414430763

2. COMMUNICATION – THE “GEM”
बोली एक अनमोल है, जो कोई बोलै जानन,
हहये तराजू तौलल के , तब मुख बाहर आनन।
ऐसी वाणी बोललए, मन का आपा खोय |
औरन को शीतल करे, आपहु शीतल होय ||
4/23/2015 HCM RIPA JAIPUR - TRAINING PROGRAMME 2

3. Criticism (on face) is GOOD….
ननिंदक ननयरे राखखए, ऑ िंगन कु टी छवाय,
बबन पानी, साबुन बबना, ननममल करे सुााय।
4/23/2015 HCM RIPA JAIPUR - TRAINING PROGRAMME 3

4. Troubles are Testing Times
रहहमन ववपदा हू ाली, जो थोरे हदन होय.
हहत अनहहत या जगत में, जान परत सब कोय.
4/23/2015 HCM RIPA JAIPUR - TRAINING PROGRAMME 4

5. Don’t Vituperate
नतनका कबहुुँ ना ननन्ददये, जो पाुँवन तर होय,
कबहुुँ उडी आुँखखन पडे, तो पीर घनेरी होय।
बुरा जो देखन मैं चला, बुरा न लमललया कोय,
जो हदल खोजा आपना, मुझसे बुरा न कोय।
4/23/2015 HCM RIPA JAIPUR - TRAINING PROGRAMME 5

6. Don’t get disparaged….
जो बडेन को लघु कहें, नहीिं रहीम घटी जाहहिं.
गगरधर मुरलीधर कहें, कछु दुुःख मानत नाहहिं.
साधु ऐसा चाहहए, जैसा सूप सुााय,
सार-सार को गहह रहै, थोथा देई उडाय।
पोथी पह़ि पह़ि जग मुआ, पिंडित ाया न कोय,
ढाई आखर प्रेम का, प़िे सो पिंडित होय।
4/23/2015 HCM RIPA JAIPUR - TRAINING PROGRAMME 6

7. Healthy Debate…
The base of Democracy is DEBATE
Discuss, debate and question …..
Society will progress till the point we question…
4/23/2015 HCM RIPA JAIPUR - TRAINING PROGRAMME 7

8. Conflict Handling Strategies ….
4/23/2015 HCM RIPA JAIPUR - TRAINING PROGRAMME 8

9. CONFLICT…..
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10. Conflict…
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11. Win – Win Approach
4/23/2015 HCM RIPA JAIPUR - TRAINING PROGRAMME 11

12. Stages in Negotiation
4/23/2015 HCM RIPA JAIPUR - TRAINING PROGRAMME 12

13. Negotiation Process
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14. NEGOTIATION v/s LITIGATION
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15. Steps in Negotiation
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16. Stages of Negotiation
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17. Stages in Negotiation
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18. Negotiation Skills
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19. Negotiation Skills
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20. Negotiation Process
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21. Negotiation ….
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22. Negotiating with Tough Negotiators
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