SlideShare a Scribd company logo
Table
ODS
1
Plan
Do
Check
Act
2
5
Identify
im
provem
ent
strategy
Collect
the data
Process
the data
Analyze
information and
data
Present
and use
information
Implement
improvement
7
Objective:
to improve
DefineWhat tomeasure
Plan:
Establish the objectives and processes
necessary to deliver expected results,
Determine the roles and responsibility,
Set the schedules
Check:
Analyze the real results
and compare them to
expected results in order
to determine the gaps.
Act:
Apply corrective measures on gaps.
Analyze the gaps to determine the causes.
6
Do:
Implement previously
established plan,
execute the process,
collect data for process map
and subsequent analysis.
How can we keep
the momentum
going?
What is the vision?
What is the current
situation?
What is the target
situation?
How to reach the
target?
Have we reached
the target?
I can not manage what
I can not control
I can not control what
I can not measure
I can not measure what I have not
previously defined
1
2
3
4
1
2
3
4

More Related Content

Similar to Continual service improvement memorandum

FOCUS PDCA
FOCUS PDCAFOCUS PDCA
FOCUS PDCA
ssuser6af87a
 
Vision, Mission & Strategy
Vision, Mission & StrategyVision, Mission & Strategy
Vision, Mission & Strategy
Amit Kumar
 
Introduction To Evaluation
Introduction To EvaluationIntroduction To Evaluation
Introduction To Evaluation
FacetoFace
 
Monitoring & evaluation
Monitoring & evaluationMonitoring & evaluation
Monitoring & evaluation
pratyush227
 
problem_solving_-_pdca.ppt
problem_solving_-_pdca.pptproblem_solving_-_pdca.ppt
problem_solving_-_pdca.ppt
ssuser6e540e1
 
problem_solving_-_pdca.ppt
problem_solving_-_pdca.pptproblem_solving_-_pdca.ppt
problem_solving_-_pdca.ppt
WasiAhmed35
 
Mbai itm u1.2 planning
Mbai  itm u1.2 planningMbai  itm u1.2 planning
Mbai itm u1.2 planning
Rai University
 
PDCA quality improvement
PDCA quality improvementPDCA quality improvement
PDCA quality improvement
Mohamed Helmy
 
Planning and monitoring work section 1
Planning and monitoring work section 1Planning and monitoring work section 1
Planning and monitoring work section 1
Khaled Alanzi - 6 Sigma Green Belt
 
Organizational Structure-Planning and Implementation.pdf
Organizational Structure-Planning and Implementation.pdfOrganizational Structure-Planning and Implementation.pdf
Organizational Structure-Planning and Implementation.pdf
Varren Pechon
 
10. scope+and+nature+of+planning
10. scope+and+nature+of+planning10. scope+and+nature+of+planning
10. scope+and+nature+of+planning
Perla Pelicano Corpez
 
Iaq paper
Iaq paperIaq paper
Iaq paper
Simon Tünde
 
Evaluating your public engagement activities (by Suzanne Spicer)
Evaluating your public engagement activities (by Suzanne Spicer)Evaluating your public engagement activities (by Suzanne Spicer)
Evaluating your public engagement activities (by Suzanne Spicer)
Emma Gillaspy
 
Plan-Do-Check-Act
Plan-Do-Check-ActPlan-Do-Check-Act
Plan-Do-Check-Act
Indira Gapuzan
 
Healthcare management
Healthcare managementHealthcare management
Healthcare management
Dalia El-Shafei
 
psba_gto_step2_508tagged.pdf
psba_gto_step2_508tagged.pdfpsba_gto_step2_508tagged.pdf
psba_gto_step2_508tagged.pdf
ReniqueLambert
 
Va root cause analysis for process improvement
Va root cause analysis for process improvementVa root cause analysis for process improvement
Va root cause analysis for process improvement
sourias
 
FOCUS PDCA Quality Imporvement Methodology
FOCUS PDCA  Quality Imporvement MethodologyFOCUS PDCA  Quality Imporvement Methodology
FOCUS PDCA Quality Imporvement Methodology
Joven Botin Bilbao
 
OODA loop problem solving
OODA loop problem solvingOODA loop problem solving
OODA loop problem solving
Glen Alleman
 
Logical framework
Logical  frameworkLogical  framework
Logical framework
Vaidehi Malvi
 

Similar to Continual service improvement memorandum (20)

FOCUS PDCA
FOCUS PDCAFOCUS PDCA
FOCUS PDCA
 
Vision, Mission & Strategy
Vision, Mission & StrategyVision, Mission & Strategy
Vision, Mission & Strategy
 
Introduction To Evaluation
Introduction To EvaluationIntroduction To Evaluation
Introduction To Evaluation
 
Monitoring & evaluation
Monitoring & evaluationMonitoring & evaluation
Monitoring & evaluation
 
problem_solving_-_pdca.ppt
problem_solving_-_pdca.pptproblem_solving_-_pdca.ppt
problem_solving_-_pdca.ppt
 
problem_solving_-_pdca.ppt
problem_solving_-_pdca.pptproblem_solving_-_pdca.ppt
problem_solving_-_pdca.ppt
 
Mbai itm u1.2 planning
Mbai  itm u1.2 planningMbai  itm u1.2 planning
Mbai itm u1.2 planning
 
PDCA quality improvement
PDCA quality improvementPDCA quality improvement
PDCA quality improvement
 
Planning and monitoring work section 1
Planning and monitoring work section 1Planning and monitoring work section 1
Planning and monitoring work section 1
 
Organizational Structure-Planning and Implementation.pdf
Organizational Structure-Planning and Implementation.pdfOrganizational Structure-Planning and Implementation.pdf
Organizational Structure-Planning and Implementation.pdf
 
10. scope+and+nature+of+planning
10. scope+and+nature+of+planning10. scope+and+nature+of+planning
10. scope+and+nature+of+planning
 
Iaq paper
Iaq paperIaq paper
Iaq paper
 
Evaluating your public engagement activities (by Suzanne Spicer)
Evaluating your public engagement activities (by Suzanne Spicer)Evaluating your public engagement activities (by Suzanne Spicer)
Evaluating your public engagement activities (by Suzanne Spicer)
 
Plan-Do-Check-Act
Plan-Do-Check-ActPlan-Do-Check-Act
Plan-Do-Check-Act
 
Healthcare management
Healthcare managementHealthcare management
Healthcare management
 
psba_gto_step2_508tagged.pdf
psba_gto_step2_508tagged.pdfpsba_gto_step2_508tagged.pdf
psba_gto_step2_508tagged.pdf
 
Va root cause analysis for process improvement
Va root cause analysis for process improvementVa root cause analysis for process improvement
Va root cause analysis for process improvement
 
FOCUS PDCA Quality Imporvement Methodology
FOCUS PDCA  Quality Imporvement MethodologyFOCUS PDCA  Quality Imporvement Methodology
FOCUS PDCA Quality Imporvement Methodology
 
OODA loop problem solving
OODA loop problem solvingOODA loop problem solving
OODA loop problem solving
 
Logical framework
Logical  frameworkLogical  framework
Logical framework
 

More from Joseph Guindeba

Introducing mobile telephony
Introducing mobile telephonyIntroducing mobile telephony
Introducing mobile telephony
Joseph Guindeba
 
Introduction to ITIL
Introduction to ITILIntroduction to ITIL
Introduction to ITIL
Joseph Guindeba
 
Introduction to Lean and Kaizen
Introduction to Lean and KaizenIntroduction to Lean and Kaizen
Introduction to Lean and Kaizen
Joseph Guindeba
 
Introduction à la téléphonie mobile
Introduction à la téléphonie mobileIntroduction à la téléphonie mobile
Introduction à la téléphonie mobile
Joseph Guindeba
 
Introduction à lean et kaizen
Introduction à lean et kaizenIntroduction à lean et kaizen
Introduction à lean et kaizen
Joseph Guindeba
 
Introduction à ITIL
Introduction à ITILIntroduction à ITIL
Introduction à ITIL
Joseph Guindeba
 

More from Joseph Guindeba (6)

Introducing mobile telephony
Introducing mobile telephonyIntroducing mobile telephony
Introducing mobile telephony
 
Introduction to ITIL
Introduction to ITILIntroduction to ITIL
Introduction to ITIL
 
Introduction to Lean and Kaizen
Introduction to Lean and KaizenIntroduction to Lean and Kaizen
Introduction to Lean and Kaizen
 
Introduction à la téléphonie mobile
Introduction à la téléphonie mobileIntroduction à la téléphonie mobile
Introduction à la téléphonie mobile
 
Introduction à lean et kaizen
Introduction à lean et kaizenIntroduction à lean et kaizen
Introduction à lean et kaizen
 
Introduction à ITIL
Introduction à ITILIntroduction à ITIL
Introduction à ITIL
 

Recently uploaded

How to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptxHow to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptx
danishmna97
 
Best 20 SEO Techniques To Improve Website Visibility In SERP
Best 20 SEO Techniques To Improve Website Visibility In SERPBest 20 SEO Techniques To Improve Website Visibility In SERP
Best 20 SEO Techniques To Improve Website Visibility In SERP
Pixlogix Infotech
 
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
GraphSummit Singapore | The Art of the  Possible with Graph - Q2 2024GraphSummit Singapore | The Art of the  Possible with Graph - Q2 2024
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
Neo4j
 
Video Streaming: Then, Now, and in the Future
Video Streaming: Then, Now, and in the FutureVideo Streaming: Then, Now, and in the Future
Video Streaming: Then, Now, and in the Future
Alpen-Adria-Universität
 
GraphSummit Singapore | Enhancing Changi Airport Group's Passenger Experience...
GraphSummit Singapore | Enhancing Changi Airport Group's Passenger Experience...GraphSummit Singapore | Enhancing Changi Airport Group's Passenger Experience...
GraphSummit Singapore | Enhancing Changi Airport Group's Passenger Experience...
Neo4j
 
20240607 QFM018 Elixir Reading List May 2024
20240607 QFM018 Elixir Reading List May 202420240607 QFM018 Elixir Reading List May 2024
20240607 QFM018 Elixir Reading List May 2024
Matthew Sinclair
 
Artificial Intelligence for XMLDevelopment
Artificial Intelligence for XMLDevelopmentArtificial Intelligence for XMLDevelopment
Artificial Intelligence for XMLDevelopment
Octavian Nadolu
 
Mind map of terminologies used in context of Generative AI
Mind map of terminologies used in context of Generative AIMind map of terminologies used in context of Generative AI
Mind map of terminologies used in context of Generative AI
Kumud Singh
 
HCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAUHCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAU
panagenda
 
Building Production Ready Search Pipelines with Spark and Milvus
Building Production Ready Search Pipelines with Spark and MilvusBuilding Production Ready Search Pipelines with Spark and Milvus
Building Production Ready Search Pipelines with Spark and Milvus
Zilliz
 
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdfUnlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
Malak Abu Hammad
 
Presentation of the OECD Artificial Intelligence Review of Germany
Presentation of the OECD Artificial Intelligence Review of GermanyPresentation of the OECD Artificial Intelligence Review of Germany
Presentation of the OECD Artificial Intelligence Review of Germany
innovationoecd
 
How to use Firebase Data Connect For Flutter
How to use Firebase Data Connect For FlutterHow to use Firebase Data Connect For Flutter
How to use Firebase Data Connect For Flutter
Daiki Mogmet Ito
 
National Security Agency - NSA mobile device best practices
National Security Agency - NSA mobile device best practicesNational Security Agency - NSA mobile device best practices
National Security Agency - NSA mobile device best practices
Quotidiano Piemontese
 
Driving Business Innovation: Latest Generative AI Advancements & Success Story
Driving Business Innovation: Latest Generative AI Advancements & Success StoryDriving Business Innovation: Latest Generative AI Advancements & Success Story
Driving Business Innovation: Latest Generative AI Advancements & Success Story
Safe Software
 
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUHCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
panagenda
 
UiPath Test Automation using UiPath Test Suite series, part 6
UiPath Test Automation using UiPath Test Suite series, part 6UiPath Test Automation using UiPath Test Suite series, part 6
UiPath Test Automation using UiPath Test Suite series, part 6
DianaGray10
 
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdf
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfObservability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdf
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdf
Paige Cruz
 
RESUME BUILDER APPLICATION Project for students
RESUME BUILDER APPLICATION Project for studentsRESUME BUILDER APPLICATION Project for students
RESUME BUILDER APPLICATION Project for students
KAMESHS29
 
20240609 QFM020 Irresponsible AI Reading List May 2024
20240609 QFM020 Irresponsible AI Reading List May 202420240609 QFM020 Irresponsible AI Reading List May 2024
20240609 QFM020 Irresponsible AI Reading List May 2024
Matthew Sinclair
 

Recently uploaded (20)

How to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptxHow to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptx
 
Best 20 SEO Techniques To Improve Website Visibility In SERP
Best 20 SEO Techniques To Improve Website Visibility In SERPBest 20 SEO Techniques To Improve Website Visibility In SERP
Best 20 SEO Techniques To Improve Website Visibility In SERP
 
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
GraphSummit Singapore | The Art of the  Possible with Graph - Q2 2024GraphSummit Singapore | The Art of the  Possible with Graph - Q2 2024
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
 
Video Streaming: Then, Now, and in the Future
Video Streaming: Then, Now, and in the FutureVideo Streaming: Then, Now, and in the Future
Video Streaming: Then, Now, and in the Future
 
GraphSummit Singapore | Enhancing Changi Airport Group's Passenger Experience...
GraphSummit Singapore | Enhancing Changi Airport Group's Passenger Experience...GraphSummit Singapore | Enhancing Changi Airport Group's Passenger Experience...
GraphSummit Singapore | Enhancing Changi Airport Group's Passenger Experience...
 
20240607 QFM018 Elixir Reading List May 2024
20240607 QFM018 Elixir Reading List May 202420240607 QFM018 Elixir Reading List May 2024
20240607 QFM018 Elixir Reading List May 2024
 
Artificial Intelligence for XMLDevelopment
Artificial Intelligence for XMLDevelopmentArtificial Intelligence for XMLDevelopment
Artificial Intelligence for XMLDevelopment
 
Mind map of terminologies used in context of Generative AI
Mind map of terminologies used in context of Generative AIMind map of terminologies used in context of Generative AI
Mind map of terminologies used in context of Generative AI
 
HCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAUHCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAU
 
Building Production Ready Search Pipelines with Spark and Milvus
Building Production Ready Search Pipelines with Spark and MilvusBuilding Production Ready Search Pipelines with Spark and Milvus
Building Production Ready Search Pipelines with Spark and Milvus
 
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdfUnlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
 
Presentation of the OECD Artificial Intelligence Review of Germany
Presentation of the OECD Artificial Intelligence Review of GermanyPresentation of the OECD Artificial Intelligence Review of Germany
Presentation of the OECD Artificial Intelligence Review of Germany
 
How to use Firebase Data Connect For Flutter
How to use Firebase Data Connect For FlutterHow to use Firebase Data Connect For Flutter
How to use Firebase Data Connect For Flutter
 
National Security Agency - NSA mobile device best practices
National Security Agency - NSA mobile device best practicesNational Security Agency - NSA mobile device best practices
National Security Agency - NSA mobile device best practices
 
Driving Business Innovation: Latest Generative AI Advancements & Success Story
Driving Business Innovation: Latest Generative AI Advancements & Success StoryDriving Business Innovation: Latest Generative AI Advancements & Success Story
Driving Business Innovation: Latest Generative AI Advancements & Success Story
 
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUHCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
 
UiPath Test Automation using UiPath Test Suite series, part 6
UiPath Test Automation using UiPath Test Suite series, part 6UiPath Test Automation using UiPath Test Suite series, part 6
UiPath Test Automation using UiPath Test Suite series, part 6
 
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdf
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfObservability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdf
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdf
 
RESUME BUILDER APPLICATION Project for students
RESUME BUILDER APPLICATION Project for studentsRESUME BUILDER APPLICATION Project for students
RESUME BUILDER APPLICATION Project for students
 
20240609 QFM020 Irresponsible AI Reading List May 2024
20240609 QFM020 Irresponsible AI Reading List May 202420240609 QFM020 Irresponsible AI Reading List May 2024
20240609 QFM020 Irresponsible AI Reading List May 2024
 

Continual service improvement memorandum

  • 1. Table ODS 1 Plan Do Check Act 2 5 Identify im provem ent strategy Collect the data Process the data Analyze information and data Present and use information Implement improvement 7 Objective: to improve DefineWhat tomeasure Plan: Establish the objectives and processes necessary to deliver expected results, Determine the roles and responsibility, Set the schedules Check: Analyze the real results and compare them to expected results in order to determine the gaps. Act: Apply corrective measures on gaps. Analyze the gaps to determine the causes. 6 Do: Implement previously established plan, execute the process, collect data for process map and subsequent analysis. How can we keep the momentum going? What is the vision? What is the current situation? What is the target situation? How to reach the target? Have we reached the target? I can not manage what I can not control I can not control what I can not measure I can not measure what I have not previously defined 1 2 3 4 1 2 3 4