1. GSS SURVEY RESPONSE FORM
Name: MARITTA KO Property: Courtyard by Marriott Beijing Northeast MARSHA: BJSNE Survey ID: 1323322459
Rewards #: 60443801 Month of Stay: July 2011
Address: MKO@BIOCONTROLSYS.COM Check-in Date: July 4, 2011
Guest Alert: No Check-Out Date: July 5, 2011
OVERALL MEASURES HOTEL AMENITIES/SERVICES
Overall satisfaction 10 Breakfast: Usage Yes
Intent to return to property Definitely Will Business Support Services: Usage No
Intent to recommend in the future Definitely Will Lounge/Bar: Usage Yes
Compared to competition on physical condition Better Exercise Room: Usage No
Compared to competition on staff service overall Asked, not answered Amenities/services overall 9
Value received for price paid 10 Breakfast met my needs 10
PROBLEMS Quality of food at breakfast 10
Experienced a problem No High quality breakfast 10
ARRIVAL Friendly and attentive service at breakfast 10
Arrival experience overall Asked, not answered Speed of service at breakfast 10
HOTEL BUILDING Value for the money at breakfast 10
Hotel building overall 8 Lounge/bar experience overall 10
Well-maintained 9 HOTEL RESTAURANT/BAR EVENING FOOD &
Secure/safe environment 9 BEVERAGE
Clean and well-kept exterior 9 Hotel restaurant/bar evening food & beverage usage No
Lobby area comfortable for working 9 DEPARTURE
Lobby area comfortable for relaxing 9 Departure experience overall 9
HOTEL STAFF SERVICE HOTEL EXPERIENCE/IMAGE
Staff service overall 10 Up-to-date 10
Warm and hospitable 10 Refreshing 10
A friendly front desk staff 10 Genuinely caring 10
Responsive to needs/requests 10 Upscale 8
Skilled and well-trained 10 Innovative 9
Making you feel appreciated as an Elite Rewards Member 10 Comfortable 10
GUEST ROOM Offered touches of luxury 10
Room overall 9 Made business travel easy 10
Completely clean 10 Helped you relax 10
Smelling clean and fresh 10 Appealing design and style 10
Comfortable for relaxing 10 Provided helpful information about the local area 10
Well-designed work area 9 Provided access to food/beverage when wanted 9
Easy-to-use high speed Internet access 10 Offered healthy food options 9
Ease of accessing Internet 10 Enabled you to maintain your fitness routine 8
Speed of Internet met needs 10 Perfect hotel for someone like you 10
Consistency of Internet connection 10 Helped you enjoy your trip 10
Everything in working order 9 Offered all you need to accomplish business objectives 10
Comfortable bed 10 Stylish 10
Bedding that was neat and clean 10
Bathroom overall 10
MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION
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2. GSS SURVEY RESPONSE FORM
Name: MARITTA KO Property: Courtyard by Marriott Beijing Northeast MARSHA: BJSNE Survey ID: 1323322459
Rewards #: 60443801 Month of Stay: July 2011
Address: MKO@BIOCONTROLSYS.COM Check-in Date: July 4, 2011
Guest Alert: No Check-Out Date: July 5, 2011
ADDITIONAL COMMENTS
Additional comments or suggestions Comment
DEMOGRAPHICS
Purpose of trip Other Business
Brand stay at most often Other (specify)
Age 1963
Additional Comments:
The manager Colin Baker (?) was really doing a great job! One morning I saw in the lobby talking to the stafff and training them to say "good morning" cheerfully to the guests and
then anotehr time up in the Lounge greeting his guests. He made everyone feels welcome and you can see that he really cares about his hotle and his staff.
MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION
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