This document contains the resume of Subramanian G, who has over 18 years of experience in quality assurance. He is currently the Head of Quality at Lenovo India Pvt. Ltd., where he has helped reduce defects and improve quality metrics. Prior to this, he held quality roles at various companies where he implemented quality systems and Six Sigma projects. He is a Six Sigma Black Belt with expertise in quality tools and certifications.

1. SUBRAMANIAN G
Mobile: +91 92446 83135 / 99948 75901
Email: gs_gsn@yahoo.co.in
Job Objective:
Obtain a challenging leadership position in Quality department and applying creative problem solving
skill through Six Sigma Tools in growth oriented organization.
Summary:
 Systematic and Result oriented professional with 18 years of experience in Quality Assurance.
 Presently associated with Lenovo India Pvt.Ltd, Pondicherry as Head - Quality (DGM).
 Certified Six Sigma Black Belt (Operational Excellence)
 Well versed with concepts of Six Sigma Tools. Skills are helping in identification of significant
factors through Thought Map, Process Map, Product Map, MSE, COV & DOE.
 Management Representative (MR) for ISO 9001 and ISO 14001.
 Approaching problems thro y=f(x) + Noises
 Strong knowledge to improvise Lagging and Leading Quality Metrics.
 Embedment of “Quality First” culture & Played anchor role to bring step change in Quality level.
 Pinnacle Award Winner (2011) and Long Term Incentive Award Winner (2015).
 Forecasting & Reduction of COPQ & GSIR(Global Service Incident Rate) & MCR (Market Call Rate)
Core Competencies:
Supplier and Process Quality:
 Well conversant with Six Sigma Tools, DOE, QC Story approach, Q7 Tools, Kaizen, SPC & FMEA.
 Strong Knowledge on Global 8D process – Drill Deep and Drill Wide approach.
 Strong knowledge in improvising Leading Quality Metrics, like SQR, FPY, Final Inspection & PDI.
 Critical Parameters Management (CPM) through Process Capability Improvements (Cp, Cpk)
 Early detection of field failures during Inspection – Test to Fail approach.
 Supplier Parts approval thro APQP/PPAP process.
Product Quality:
 Strong knowledge in improvising Lagging Quality Metrics like, COPQ (Cost of Poor Quality
Analysis), GSIR (Global Service Incident Rate), MCR (Market Call Rate) & MOL Analysis (Month of
Life Analysis in 1, 3, 6, 12 and 24 MOL)
 New Projects development through C2C Process (Safe Launch).
 Strong knowledge in Root cause analysis & Identifying Significant factors through DOE.
 Customer complaints Data analysis & Prediction of failures.
 Craftmanship improvements (Aesthetics and Perceived Quality)
 Improving co-relation of field failures with In-house testing.
Service Quality:
 CPSM (Competitive Product Satisfaction Measure). Improving TGR & TGW.
 Periodic Customer and Dealer visit to get real voice of customers.
 Periodic discussion with Service team to get Quality update and share quality improvements.
Design Quality:
 Study Customer wants and plan to meet through House of Quality
 Providing early inputs to New product development team based on current failures.
 Providing actual customer insights to Design team thro Trade & Consumer visits
 Participating in DFMEA and ensuring parts/products are tested as per Engineering standards.

2. System Quality:
 MR for ISO 9001:2008 and ISO 14001:2004
 Extensive experience in conducting Internal quality audits and ensuring adherence to TS16949,
ISO 9001, ISO 14000 & OHSAS 18001 quality standards.
 Organising Quality and Environment month celebrations and engaging teams.
People Quality:
 Driving Lean Six Sigma Green Belt Certification Program - Developing skills of
Operators/Engineers.
 Developing Skills and Knowledge through Skill Matrix and Individual Development Plan.
 Strong Team player and driving cross functional team to achieve the Quality targets.
Innovation:
 Leading India Innovation Drive and motivating All India Employees for participation/engagement.
External Awards / Recognition:
 Showcasing Plant by participating in various competitions conducted by reputed firms like CII,
Golden Peacock, IMEA, QCFI, etc.,
Organisational Experience:
From June 2014 with Lenovo India Pvt. Ltd, Pondicherry (Desktop & Laptop Manufacturers) as Head -
Quality (Deputy General Manager) reporting to Director-Manufacturing.
Previous Experience:
From May 2008 to June 2014 (6 Years) with Whirlpool of India Ltd, Pondicherry (Washer Plant) as Head
- Quality (Senior Manager) reporting to Plant Head & dotted line reporting to Sr. Director-Quality Asia.
From June 2006 to May 2008 with Cooper Bussmann India Ltd, Pondicherry as Senior Engineer –
Quality Assurance (Responsible for Supplier Quality, Standards room, QMS, New Product approval)
From May 2005 to June 2006 with ABB Ltd, Bangalore in Quality (Responsible for Supplier Quality,
Audits, Rationalisation)
From May 1998 to April 2005 (7 Years) with TVS Motor Company Limited, Mysore Plant as Senior
Foreman – Quality (Responsible for Supplier Quality)
Key Accomplishments:
TVS Motor Company Limited:
 Instrumental in improving Vehicle Direct Pass % (FPY) from 90 to 99% (Defect free production)
 Core member for DEMING Award audit by JUSE for Supplier Quality department.
 Distinction of being awarded as Best SIT/QCC leader by TQC department.
 Reduction of Warranty rejections from 45000 to 5000 PPM in Scooty Pep & Centra vehicles.
 Played a key role in SAP implementation (QM module).
 Achieved cost savings of Rs.16 lakhs per annum through Value engineering/Innovation.
 Instrumental in establishing & maintaining AQ/MBQ parameters for all supplier part improvements
 Facilitator for QCC team and successfully implemented 36 projects.
ABB Ltd, Bangalore:
 Reduction of MCB Tripping device line rejections from 4.8% to 0.3%
 Trained & Implemented PPAP documentation for 30 supplier parts during Part approval.
 Conducted 63 Supplier audits using Global supplier audit formats and identified the areas of
improvement.

3. Cooper Bussmann India, Pondicherry:
 Voluntarily formed the QCC team & won the First prize in state level CII QCC competition.
 Increased Green channel parts inspection from 55% to 81% after completing the PPAP documents &
process audits at supplier end.
 New inspection set-up made for Performance inspection.
 Implemented innovative Calibration records tracking method to eliminate missing of calibration and
easy traceability.
 New product samples approval done for 150 parts.
 Involved in three New Product projects & successfully implemented (Product transfer from UK).
Whirlpool of India Limited:
 Completed Six Sigma projects & certified for Black Belt (5 Projects).
 Reduced Service Incident Rate (SIR) by 70% in New Launches.
 Improved Craftmanship score in Fully automatic & Semi-automatic Washing machines by 60%
 Reduced Customer Machine Replacement Cost by 30% through Packaging/handling improvements.
 Reduced Market Call Rate by 50% and Warranty Cost by 30% by improving Part Quality.
 Setting up new facility for simulation of Field 1MOL failures.
Lenovo India Pvt. Limited:
 Reduction of DOA (Defect On Arrival) by 25%. 1MOL failures reduction.
 Improved FPY of Desktop and Notebook by 30% by reducing workmanship/supplier part failures.
 Established strong communication/feedback system between Manufacturing and Service.
 Improved Supplier parts performance through effective review, 8D and Horizontal deployment.
 Self initiated Lean Six Sigma Green Belt Program and trained Operators/Engineers.
 External Awards/Recognition: Initiated and participated in CII EHS Award, Golden Peacock and QCFI.
Trainings Attended:
 Six Sigma Black Belt (4 Weeks)
 Lean Six Sigma Green Belt (Training attended at Leichesteire, UK for 2 weeks)
 SPC Techniques, TQM, Kaizen & Poka-Yoke
 TS 16949, ISO 9001, ISO 14001 & OHSAS 18001.
 Global Supplier audits
 RoHS & WEEE.
Educational Qualifications:
 Diploma in Mechanical Engineering from P.A.C.Ramasamy Raja Polytechnic, Rajapalayam, in 1998.
 Graduate in Engineering Technology – B.S. (Engineering technology) from Birla Institute of
Technology and Science (BITS) - Pilani in 2003.
 Master of Business Administration (MBA) from Alagappa University in 2014 (Distance Education).
Personal Details:
Date of Birth: 09th July 1979.
Address: A5, Chanakya Apartments, Sithankudi, Pondicherry – 605 013.
Languages Known: English, Tamil, Telugu & Kannada.
Present CTC: 19.80 Lakhs.