This document discusses using behavioral design principles and methodologies to improve financial inclusion. It begins with an overview of human-centered design, behavioral economics, and how a hybrid behavioral design approach can generate solutions driven by user needs. The document then describes a case study where behavioral design was used to improve microsavings behaviors at a Philippine bank. Key lessons highlighted how behavioral insights can trigger desired user behaviors when embedded in product design. The document concludes by discussing opportunities to apply behavioral design within financial inclusion to areas like financial education, diversifying products, mobile banking, and consumer protection regulation.
Healthcare X PRIZE - Executive Summaryscottshreeve
This is the executive summary of the Initial Prize Design which was released for public comment on April 14, 2009. These draft provides an overview of what the Healthcare X PRIZE is, some of the detail of the competition, and how you can get involved in to help create a Prize that moves us toward a new health paradigm focused on individual vitality and increasing the health care value in communities.
Outcome Engineering 101: Five Guidelines to Delivering Products that Create I...Cognizant
Outcome engineering is a creative process that marries technological perspective with design thinking to ensure products deliver desired business outcomes. The document provides 5 guidelines for outcome-oriented product development: 1) Reframe how designers and engineers work together from the start, 2) Make innovation practical through user empathy, 3) Iteratively improve products through small changes, 4) Validate ideas quickly with prototyping, and 5) Motivate teams through gamification by tying rewards to impact. The goal is to anticipate customer needs, bring out the best in design and technology, and continually refine products through testing to gain a competitive edge.
Is there a silver bullet guaranteed to extend the product lifecycle? In our latest "Briefly explained" series we share the most successful product development strategy used by incumbents to continually grow through incremental innovation.
Roy McBurney talks about what he sees to be the evolution of User centered design into Customer centered and beyond into Human centered design. He explains how customer centered design principles may be broken down into a series of simple steps and suggests a framework that Product Managers may use in approaching a reformation project within their organisation.
For successful innovation its important to first identify opportunities to innovate. If that's not done properly, whatever efforts one might put will not yield any results. The presentation gives insight into how to find innovation opportunities at customer interface and across the value chain.
Connect : prashantj@bmgindia.com in case you want this presentation
The document discusses idea generation techniques and success factors. It defines idea generation as coming up with possible solutions to problems and opportunities. Several idea generation techniques are covered, including idea challenges, SCAMPER, opposite thinking, brainstorm cards, and analogy thinking. Success factors for idea generation include defining the problem well, involving the right people, setting constraints, considering timing, marketing ideas effectively, and planning crisis responses. The overall purpose of generating new ideas is to improve existing approaches and develop novel solutions.
Using concepts borrowed from Lean, Lean Startup, Agile Software Development and other adaptive approaches, you can create a highly effective process to make and evaluate decisions using a Value Engineering approach with the benefit that it can be used in multiple situations including evaluating product direction, strategic initiatives, or personal situations evolving value-based thinking.
It's been 30 years since Nielsen and Molich provided the first practical and widely applied framework to evaluate the usability of digital products.
How well has this venerable set of the 10 Commandments for UX stood the test of time as the technology and user expectations changed?
We'll discuss the original purpose of the heuristics, how to apply them to a structured UX evaluation, if they've stood the test of time, and whether they will apply as technology continues to evolve.
We’ll also explore whether new heuristics should be developed to account for other, recent aspects of the modern interaction and technology landscape. To illustrate this we will introduce a proposed new set of heuristics for a specific and important part of our digital interactions – social media.
Healthcare X PRIZE - Executive Summaryscottshreeve
This is the executive summary of the Initial Prize Design which was released for public comment on April 14, 2009. These draft provides an overview of what the Healthcare X PRIZE is, some of the detail of the competition, and how you can get involved in to help create a Prize that moves us toward a new health paradigm focused on individual vitality and increasing the health care value in communities.
Outcome Engineering 101: Five Guidelines to Delivering Products that Create I...Cognizant
Outcome engineering is a creative process that marries technological perspective with design thinking to ensure products deliver desired business outcomes. The document provides 5 guidelines for outcome-oriented product development: 1) Reframe how designers and engineers work together from the start, 2) Make innovation practical through user empathy, 3) Iteratively improve products through small changes, 4) Validate ideas quickly with prototyping, and 5) Motivate teams through gamification by tying rewards to impact. The goal is to anticipate customer needs, bring out the best in design and technology, and continually refine products through testing to gain a competitive edge.
Is there a silver bullet guaranteed to extend the product lifecycle? In our latest "Briefly explained" series we share the most successful product development strategy used by incumbents to continually grow through incremental innovation.
Roy McBurney talks about what he sees to be the evolution of User centered design into Customer centered and beyond into Human centered design. He explains how customer centered design principles may be broken down into a series of simple steps and suggests a framework that Product Managers may use in approaching a reformation project within their organisation.
For successful innovation its important to first identify opportunities to innovate. If that's not done properly, whatever efforts one might put will not yield any results. The presentation gives insight into how to find innovation opportunities at customer interface and across the value chain.
Connect : prashantj@bmgindia.com in case you want this presentation
The document discusses idea generation techniques and success factors. It defines idea generation as coming up with possible solutions to problems and opportunities. Several idea generation techniques are covered, including idea challenges, SCAMPER, opposite thinking, brainstorm cards, and analogy thinking. Success factors for idea generation include defining the problem well, involving the right people, setting constraints, considering timing, marketing ideas effectively, and planning crisis responses. The overall purpose of generating new ideas is to improve existing approaches and develop novel solutions.
Using concepts borrowed from Lean, Lean Startup, Agile Software Development and other adaptive approaches, you can create a highly effective process to make and evaluate decisions using a Value Engineering approach with the benefit that it can be used in multiple situations including evaluating product direction, strategic initiatives, or personal situations evolving value-based thinking.
It's been 30 years since Nielsen and Molich provided the first practical and widely applied framework to evaluate the usability of digital products.
How well has this venerable set of the 10 Commandments for UX stood the test of time as the technology and user expectations changed?
We'll discuss the original purpose of the heuristics, how to apply them to a structured UX evaluation, if they've stood the test of time, and whether they will apply as technology continues to evolve.
We’ll also explore whether new heuristics should be developed to account for other, recent aspects of the modern interaction and technology landscape. To illustrate this we will introduce a proposed new set of heuristics for a specific and important part of our digital interactions – social media.
Human-centered design (HCD) is a process that uses qualitative research methods to understand user needs and develop solutions. It involves three phases - Hear, Create, and Deliver. The Hear phase focuses on understanding user perspectives through methods like interviews and observations to capture stories and insights. The Create phase synthesizes this research into opportunities and prototypes solutions. The Deliver phase evaluates how solutions can be implemented and sustained. The document provides guidance on applying HCD through scenarios and outlines the goals and steps of each phase to move from user understanding to tangible solutions.
The attached narrated power point presentation explores the implementation and benefits of design thinking at a work place. A few case studies are also included. The material will be useful for KTU second year B Tech students who prepare for the subject EST 200, Design and Engineering.
How to Innovate...Strategically: What Innovation Approach Should You Use When?Kevin C. Cummins
There are four common approaches to innovation that companies utilize: Lean Startup, Design-Driven, Open Innovation and Crowdsourced Idea Management. In the "How to Innovate...Strategically" presentation, we examine how and when to use each of these methods, and which companies excel at each. We uncover the limitations and the challenges when implementing each method, and the top supporting tools for each approach. View Batterii's "How to Innovate...Strategically" presentation to learn more.
Presentation at the Service Design Global Conference, Paris, Oct. 30, 2012. Service Design in three Mad*Pow UX projects: Aetna, WasteManagement and Healthrageous!
This document discusses innovation at Quest Diagnostics and its subsidiary MedPlus. It provides background on the companies, including that Quest Diagnostics is a global leader in diagnostic testing with over $7 billion in annual revenue. It then outlines MedPlus' vision and solutions to enable connected healthcare networks. The document discusses opportunities in healthcare IT and challenges faced by the business and innovation program. It proposes developing an innovation community and adopting complementary management frameworks. Finally, it recaps steps taken to launch a formal innovation program at MedPlus aimed at fostering new ideas aligned with strategic objectives.
Creating the Culture of Innovation through an Innovation Program that encourages employee to contribute ideas to grow the business, create operational efficiencies and improve customer satisfaction - Based on the Innovation Program I created at my company
Design thinking is a systematic approach to generating innovative ideas to solve social problems. It involves listening to understand people's needs, ideating potential solutions, and iterating through prototyping. This process reduces risk for social entrepreneurs and allows them to challenge assumptions, uncover new insights, and discover opportunities for significant improvement. Innovation requires innovating in not just products and services but also delivery models, partnerships and other aspects to solve entrenched social problems in sustainable ways.
Social Impact Measurement Use Among Canadian Impact InvestorsPurpose Capital
Canadian impact investors vary in their use of social impact metrics. While most investors use metrics during due diligence to select investments aligned with their goals, few are able to collect outcome data and rely primarily on output metrics. Investors also differ in the scale of analysis, with most monitoring at the individual investment level and few at the portfolio level. There is no single preferred measurement framework, but tools include theories of change, GIIRS, IRIS, and customized systems. Investors see value in metrics but face challenges regarding comparability, standardization, and costs. Recommendations focus on collaboration to reduce costs and enhance understanding and use of metrics.
UX Enablement: Getting your team and your organization to practice user-cente...matthewjdoty
As a conscientious web professional, you KNOW that a user-centered approach is the best way to go, but you keep running into roadblocks. Whether it’s organizational resistance or a simple lack of knowing where to start, you, your team, and your organization need help.
Get Going with User Experience Enablement (UX-E)! UX-E is a flexible framework for providing UX-focused training, process improvement, and expert coaching. From practicing the basics of UX to having strategic conversations, UX-E is your soup-to-nuts solution for getting your team and your organization to practice user-centered design.
The Digital Innovators' Guide: How Services Companies Launch Successful Digit...Highland
Nearly 70% of companies are in the services business, including professional and business services, education, health, hospitality, and nonprofits. These organizations increasingly need to create digital products, to extend their core business with a scalable offering and consistent revenue stream. Often these leaders seek out a technical firm to build the software. But building software is the easy part.
The Highland team has helped services companies launch over 260 digital products over the last 20 years. We’ll lay out our step by step process for how services companies—who have never created a digital product before--can go from idea to launch, all backed up by on on-going research with hundreds of digital product leaders.
You’ll learn:
- The seven steps—besides building software—in creating a successful digital product for the first time.
- How to get accurate, early insight to shape your product idea.
- How to avoid the mistake over 40% of new digital startups make.
The document provides an overview of an Agile project management training session. It includes an agenda that covers managing projects, what Agile is, why use Agile, a break, Agile as a philosophy, case studies, learnings and conclusions. It also discusses traditional project management methodologies like Prince2 and PMBOK and compares them to Agile approaches like Scrum, Extreme Programming (XP) and Feature Driven Development (FDD).
Digital Summit Denver 2015: Enterprise User Experience | Margaret Bossen, RBARBA
RBA's Senior User Experience Designer, Margaret Bossen, presented "Enterprise User Experience: Making Sense of UX in Large Organizations" at Digital Summit Denver 2015. This presentation covers UX Basics, Enterprise UX, The Enterprise User, and Design Challenges.
Five Guidelines to Delivering Products that Create Impact in Communications, ...Cognizant
At the apex of innovation — with an emphasis on business outcomes and meaningful growth — exists not just one north-star discipline, but two: design and engineering. Long considered fundamentally separate entities, engineering and design have long led project plans and new ideas toward product development in their own streams; each approach with its many advocates. It’s time to shift to an evolved, technology-empowered design
mindset.
Beyond Random Content: Four Steps to Thought Leadership SuccessRob Leavitt
The document discusses four steps to thought leadership success: 1) developing compelling points of view on important issues through research; 2) educating internal teams to build alignment; 3) sustaining engagement with target audiences through continuous, integrated online and offline content; and 4) establishing programmatic discipline through dedicated staff, budgets, and metrics to ensure focused impact and continuous improvement.
We live in an increasingly social world, where advancements in
technology are changing how we buy, how we work and how
we connect with others. Expanding and overlapping social
networks are enabling individuals to express opinions, share
expertise with a greater audience and shape decision-making
processes on a global scale. Can an organization that chooses
to ignore the insights of employees, customers and business
partners expect to thrive?
This document discusses how organizations can leverage collective intelligence, which is defined as the aggregated knowledge, insights, and expertise of individuals both inside and outside the organization. It provides three key findings on successful collective intelligence efforts: 1) addressing sources of resistance such as operational challenges and perceived loss of control, 2) integrating collective intelligence into the work environment both technologically and culturally, and 3) acting on insights discovered and communicating value to stakeholders. The document also discusses four approaches organizations can use to apply collective intelligence: discovering new ideas, augmenting skills and distributing work, improving forecasting, and identifying new opportunities. It provides examples of how companies such as The Economist, Coach, Citi, El Paso Exploration & Production, and IBM
This document discusses issues related to metadata for audio preservation. It begins by defining metadata as "data about data" and describes the three broad categories of metadata: administrative, descriptive, and structural. The document outlines several problems with metadata standards for audio files, including a lack of uniform standards and incompatible software. It emphasizes that comprehensive metadata is important for long-term preservation of digital audio files and suggests planning for future integration and standardization to address current metadata challenges in the field.
This document discusses key issues around sharing and searching for open educational resources (OER) in Asia. It identifies the weakest link in OER repositories as poor metadata and outlines approaches to address this such as text mining algorithms that can read, learn from, and recommend metadata to improve search and discovery of resources. The document provides an overview of the OERScout tool which uses text mining of resource content and metadata to generate keyword mappings to strengthen metadata quality and enhance search.
Digital humanities project: visual analytic tool for human rights remembrance...Lu Xiao
This is a work-in-progress project in digital humanities. We have developed a visual analytic prototype to facilitate the analysis of curated video/audio interview testimonies about human rights. The curated data are stored in Stories Matter, an open source database developed by The Centre for Oral History and Digital Storytelling (COHDS) at Concordia University http://storytelling.concordia.ca/
Human-centered design (HCD) is a process that uses qualitative research methods to understand user needs and develop solutions. It involves three phases - Hear, Create, and Deliver. The Hear phase focuses on understanding user perspectives through methods like interviews and observations to capture stories and insights. The Create phase synthesizes this research into opportunities and prototypes solutions. The Deliver phase evaluates how solutions can be implemented and sustained. The document provides guidance on applying HCD through scenarios and outlines the goals and steps of each phase to move from user understanding to tangible solutions.
The attached narrated power point presentation explores the implementation and benefits of design thinking at a work place. A few case studies are also included. The material will be useful for KTU second year B Tech students who prepare for the subject EST 200, Design and Engineering.
How to Innovate...Strategically: What Innovation Approach Should You Use When?Kevin C. Cummins
There are four common approaches to innovation that companies utilize: Lean Startup, Design-Driven, Open Innovation and Crowdsourced Idea Management. In the "How to Innovate...Strategically" presentation, we examine how and when to use each of these methods, and which companies excel at each. We uncover the limitations and the challenges when implementing each method, and the top supporting tools for each approach. View Batterii's "How to Innovate...Strategically" presentation to learn more.
Presentation at the Service Design Global Conference, Paris, Oct. 30, 2012. Service Design in three Mad*Pow UX projects: Aetna, WasteManagement and Healthrageous!
This document discusses innovation at Quest Diagnostics and its subsidiary MedPlus. It provides background on the companies, including that Quest Diagnostics is a global leader in diagnostic testing with over $7 billion in annual revenue. It then outlines MedPlus' vision and solutions to enable connected healthcare networks. The document discusses opportunities in healthcare IT and challenges faced by the business and innovation program. It proposes developing an innovation community and adopting complementary management frameworks. Finally, it recaps steps taken to launch a formal innovation program at MedPlus aimed at fostering new ideas aligned with strategic objectives.
Creating the Culture of Innovation through an Innovation Program that encourages employee to contribute ideas to grow the business, create operational efficiencies and improve customer satisfaction - Based on the Innovation Program I created at my company
Design thinking is a systematic approach to generating innovative ideas to solve social problems. It involves listening to understand people's needs, ideating potential solutions, and iterating through prototyping. This process reduces risk for social entrepreneurs and allows them to challenge assumptions, uncover new insights, and discover opportunities for significant improvement. Innovation requires innovating in not just products and services but also delivery models, partnerships and other aspects to solve entrenched social problems in sustainable ways.
Social Impact Measurement Use Among Canadian Impact InvestorsPurpose Capital
Canadian impact investors vary in their use of social impact metrics. While most investors use metrics during due diligence to select investments aligned with their goals, few are able to collect outcome data and rely primarily on output metrics. Investors also differ in the scale of analysis, with most monitoring at the individual investment level and few at the portfolio level. There is no single preferred measurement framework, but tools include theories of change, GIIRS, IRIS, and customized systems. Investors see value in metrics but face challenges regarding comparability, standardization, and costs. Recommendations focus on collaboration to reduce costs and enhance understanding and use of metrics.
UX Enablement: Getting your team and your organization to practice user-cente...matthewjdoty
As a conscientious web professional, you KNOW that a user-centered approach is the best way to go, but you keep running into roadblocks. Whether it’s organizational resistance or a simple lack of knowing where to start, you, your team, and your organization need help.
Get Going with User Experience Enablement (UX-E)! UX-E is a flexible framework for providing UX-focused training, process improvement, and expert coaching. From practicing the basics of UX to having strategic conversations, UX-E is your soup-to-nuts solution for getting your team and your organization to practice user-centered design.
The Digital Innovators' Guide: How Services Companies Launch Successful Digit...Highland
Nearly 70% of companies are in the services business, including professional and business services, education, health, hospitality, and nonprofits. These organizations increasingly need to create digital products, to extend their core business with a scalable offering and consistent revenue stream. Often these leaders seek out a technical firm to build the software. But building software is the easy part.
The Highland team has helped services companies launch over 260 digital products over the last 20 years. We’ll lay out our step by step process for how services companies—who have never created a digital product before--can go from idea to launch, all backed up by on on-going research with hundreds of digital product leaders.
You’ll learn:
- The seven steps—besides building software—in creating a successful digital product for the first time.
- How to get accurate, early insight to shape your product idea.
- How to avoid the mistake over 40% of new digital startups make.
The document provides an overview of an Agile project management training session. It includes an agenda that covers managing projects, what Agile is, why use Agile, a break, Agile as a philosophy, case studies, learnings and conclusions. It also discusses traditional project management methodologies like Prince2 and PMBOK and compares them to Agile approaches like Scrum, Extreme Programming (XP) and Feature Driven Development (FDD).
Digital Summit Denver 2015: Enterprise User Experience | Margaret Bossen, RBARBA
RBA's Senior User Experience Designer, Margaret Bossen, presented "Enterprise User Experience: Making Sense of UX in Large Organizations" at Digital Summit Denver 2015. This presentation covers UX Basics, Enterprise UX, The Enterprise User, and Design Challenges.
Five Guidelines to Delivering Products that Create Impact in Communications, ...Cognizant
At the apex of innovation — with an emphasis on business outcomes and meaningful growth — exists not just one north-star discipline, but two: design and engineering. Long considered fundamentally separate entities, engineering and design have long led project plans and new ideas toward product development in their own streams; each approach with its many advocates. It’s time to shift to an evolved, technology-empowered design
mindset.
Beyond Random Content: Four Steps to Thought Leadership SuccessRob Leavitt
The document discusses four steps to thought leadership success: 1) developing compelling points of view on important issues through research; 2) educating internal teams to build alignment; 3) sustaining engagement with target audiences through continuous, integrated online and offline content; and 4) establishing programmatic discipline through dedicated staff, budgets, and metrics to ensure focused impact and continuous improvement.
We live in an increasingly social world, where advancements in
technology are changing how we buy, how we work and how
we connect with others. Expanding and overlapping social
networks are enabling individuals to express opinions, share
expertise with a greater audience and shape decision-making
processes on a global scale. Can an organization that chooses
to ignore the insights of employees, customers and business
partners expect to thrive?
This document discusses how organizations can leverage collective intelligence, which is defined as the aggregated knowledge, insights, and expertise of individuals both inside and outside the organization. It provides three key findings on successful collective intelligence efforts: 1) addressing sources of resistance such as operational challenges and perceived loss of control, 2) integrating collective intelligence into the work environment both technologically and culturally, and 3) acting on insights discovered and communicating value to stakeholders. The document also discusses four approaches organizations can use to apply collective intelligence: discovering new ideas, augmenting skills and distributing work, improving forecasting, and identifying new opportunities. It provides examples of how companies such as The Economist, Coach, Citi, El Paso Exploration & Production, and IBM
This document discusses issues related to metadata for audio preservation. It begins by defining metadata as "data about data" and describes the three broad categories of metadata: administrative, descriptive, and structural. The document outlines several problems with metadata standards for audio files, including a lack of uniform standards and incompatible software. It emphasizes that comprehensive metadata is important for long-term preservation of digital audio files and suggests planning for future integration and standardization to address current metadata challenges in the field.
This document discusses key issues around sharing and searching for open educational resources (OER) in Asia. It identifies the weakest link in OER repositories as poor metadata and outlines approaches to address this such as text mining algorithms that can read, learn from, and recommend metadata to improve search and discovery of resources. The document provides an overview of the OERScout tool which uses text mining of resource content and metadata to generate keyword mappings to strengthen metadata quality and enhance search.
Digital humanities project: visual analytic tool for human rights remembrance...Lu Xiao
This is a work-in-progress project in digital humanities. We have developed a visual analytic prototype to facilitate the analysis of curated video/audio interview testimonies about human rights. The curated data are stored in Stories Matter, an open source database developed by The Centre for Oral History and Digital Storytelling (COHDS) at Concordia University http://storytelling.concordia.ca/
Wikipedia for GLAMS_by_jentzsch_&_ockerbloomTracy Jentzsch
Presentation for Small Museum Association 2014 Conference, #SMA_14, on Wikipedia for GLAMS (Galleries, Libraries, Archives & Museums). By Tracy Jentzsch of the University of Delaware's Museum Studies Program and Mary Mark Okerbloom, Wikipedian in Residence at the Chemical Heritage Foundation.
What Web Applications can Learn from the HarpsichordElaine Wherry
Baroque harpsichordists excelled at taking simple melodies and creating elaborate, beautiful pieces of music. But in their desire to push the boundaries of experimentation, these keyboard virtuosi eventually ornamented the music beyond the limits of good taste, making the composer's original melody unrecognizable. Listen to enough Baroque music, and you'll ultimately decide, "This is ridiculous. I never want to hear another harpsichord!"
Something similar happens in Web design. With new technology comes a natural desire to experiment, challenging fundamental design rules to push the limits of web applications. As designers explore just how far they can go, there inevitably comes a breaking point, where you think, "This is ridiculous. I never want to see another rounded corner!"
In both cases, the lesson learned is that just because you can, doesn't mean you should.
Web application interaction design brings a wealth of creative freedom and makes it increasingly important to identify the functional rationale for UI choices rather than gut reactions like "this is the way users are accustomed to it" or "this just looks better." Elaine discusses how to approach web application design when, instead of one dominant voice, there's a multitude of web product and design philosophies.
The document discusses the Shared Learning Collaborative, which aims to accelerate student achievement through personalized learning using shared data and content. It outlines plans to build implementations of standards in production-level shared data and content services, organize a coalition of states and districts to use these services, and attract education companies. Key elements include linking student data from different sources, developing learning maps and resources aligned to standards, and enabling applications from various providers.
RDU works to:
- Identify strategies to improve existing operations and products
- Assess feasibility for new products through market research and consumer insight
- Design and pilot new products and processes
- Explore and manage “finance-plus” initiatives and partnerships
“Consumer Perception Towards Online Grocery Stores”abhijit055
The document discusses online grocery shopping in India. It provides background on the growth of e-commerce in India, noting that online retail makes up about 15% of the e-commerce market. Online grocery shopping is still developing in India. The document then discusses several Indian companies that have launched online grocery stores to tap into the growing e-commerce sector.
“Consumer Perception Towards Online Grocery Stores”abhijit055
This document is a project report on consumer perception towards online grocery stores submitted by Abhijit P Jaitapkar to Kohinoor Business School in partial fulfillment of an MMS degree. The report examines consumer attitudes and preferences regarding online grocery shopping in India. It includes a declaration, certificate, and acknowledgements. The report aims to study consumer attitudes towards online shopping in general, identify factors influencing online grocery purchases, and determine if online grocery shopping would be beneficial to users. It was conducted under the guidance of Dr. Sandeep Sawant and explores both primary data collected through surveys and secondary sources.
This presentation is made to represent what is design thinking and how 'PAYTM' used its creative approach to succeed and become a giant and renowned company in the Fintech Sector. Through design thinking and creativity, an entrepreneur can achieve any height and standalone in a crowd of compititors.
Innovation has become one of the top priorities of leadership irrespective of the industry they lead.
Improvement in any business metric by minimum of 30% require business teams to think differently. The real question is how can organisations achieve this fate without overly being dependent on their top talent to do it.
The question then is ‘How to develop innovation talent capability that can consistently deliver ‘30+’ % Inprovement in the business results’
Well answer is simple leaders need to plan & facilitate systematic learning of talent on ‘HOW TO INNOVATE’ on current and near & distant future challenges
BMGI offers innovation learning workshops designed for various levels of the organisation.
When everyone in the organisation becomes ‘Innovation Capable’ there will be obviously less drag and more flow of ideas and innovations.
Regards
Prashant
Prashantj@bmgindia.com
www.bmgindia.com
One Africa Network Webinar: Design Thinking and Innovation - Staying Ahead o...SSCG Consulting
On Thursday 30 July 2020, One Africa Network (OAN) live discussion webcast on Design Thinking and Innovation: Staying Ahead of the Curve to discuss and share thoughts, experiences, perspectives and solutions on innovative ways to transform for growth, design thinking application, new innovative way to problems solving and generating innovative ideas.
Panel speakers included:
- Dr Chloe Sharp - Marketing Director at Combine AI
- Alae Ismail - Innovation and Entrepreneurship Manager at Imperial College London
- Genevieve Leveille - Principal Founder and CEO of AgriLedger, Innovative Entrepreneur and 2019 FT Top 100 BAME in Technology in UK
- Nick Jankel - Founder and CEO of Switch On: The Transformational Leadership and Life Enterprise, Co-Founder and Chairperson, FutureMakers and Visiting Lecturer at Yale University, Sciences Po, UC Berkeley, LBS, Oxford University, UCL
- Dr William Murithi FHEA. - Lecturer in Entrepreneurship at De Montfort University
- Georgie Manly - Senior Innovation Consultant at Human Innovation
This document discusses creating a CLEAR (Collaborative, Lean, Evolving, Adaptable, Reportable) project portfolio. It argues that agile portfolio management is about creating agility at the portfolio level, not just applying agile frameworks to projects. It defines the CLEAR approach and explains how being CLEAR at each level (story, epic, product, portfolio) promotes engagement, understanding of work, adaptability, and visibility. Applying CLEAR principles organically creates agility rather than forcing frameworks.
This document provides an overview of design thinking in banking. It discusses how design thinking uses a customer-centered approach to create more user-friendly banking products, services, and experiences. The key aspects of design thinking in banking include empathizing with customers to understand their needs, prototyping solutions, and getting user feedback to continuously improve designs. The document outlines the typical design thinking process in banking of empathizing with users, defining problems, ideating solutions, and testing prototypes with users. It also discusses some of the main challenges in implementing design thinking in banking, such as resistance to change from established processes and regulatory constraints.
The document discusses design thinking and its application in banking. It outlines the phases of design thinking - empathy, define, ideate, prototype, and test. Examples are provided of how banks like Citi Bank, Bank of America, and ING Bank have successfully applied design thinking to improve customer experience and increase savings. Design thinking helps banks address customer pain points in a user-centric way and develop innovative solutions through prototyping and testing ideas with customers.
Got Unrestricted Revenue? The Social Enterprise Process4Good.org
Today, more than ever, many nonprofits are experiencing reductions or threats of reductions in their traditional funding sources. Many nonprofits are investing in the process to develop a business plan for a social enterprise that will result in unrestricted renewable revenue based upon their nonprofit's current assets - what they do, what they know and what they have. This fast-paced webinar is taught by a nonprofit consultant and trainer who has led nearly 100 nonprofits through the process to write their business plan for earned income. You'll explore the seven key steps required to launch a successful social enterprise.
When you need to compete on innovation rather than efficiency.
SUMMARY:
The confluence of two fundamental conditions is required to meaningfully spark the types of insights that drive your strategy and create viable products:
* Knowledge
* Imagination
This is being “innovation ready” and is essential to develop smart, thoughtful products that users want and customers will buy.
There are multiple frameworks and theories on product development. Some of the most astute and popular that have shaped our way of thinking and better enabled the start-up and large enterprise alike are:
* Lean Start-up
* Design Thinking
* Jobs-to-be-Done (JTBD)
* Agile
Extending on the collective wisdom of these frameworks, Innovation Ready focuses on the specific conditions necessary to develop the informed insights that drive meaningful product strategy. It's these moments of inspiration that ultimately shape and form our work and, at a minimum, de-risk our product development activities, but more boldly, enable us to deliver the next breakthrough product.
Table of Contents:
Foundation: Problem | Solution | Product
User Problem
Innovation Ready
Building Your Knowledge
User & Customer Needs
Market Dynamics
* Existing Solutions
* Behavior Analytics
* External Constraints
* Secondary Research/ Market Trends
Imagination
Business Model
* Lean Canvas
* Market Size
Iterating & Ideating Your Product
* Plan & Test
* Collect & Learn
* Ideate & Evolve
Minimum Viable / Lovable Product
Evaluation Checkpoints
Product-Market Fit
Book Review Strategic Innovation Embedding Innovation As A Core Competency In...Elaine Mao Yanlan
This document summarizes a presentation about embedding innovation as a core competency in an organization. It discusses Whirlpool's journey to embed innovation through establishing a vision, developing leaders, changing culture and values, creating resources specifically for innovation, and implementing knowledge management and learning systems. The presentation outlines Whirlpool's goals for innovation, accountability measures, and how different elements of the organization were adapted to internalize innovation using a framework called the "embedment wheel".
Agile methodologies are transforming not only the way we work, but also what is expected of us as researchers. At BeyondCurious, we think that’s a good thing. In our experience, agile, iterative user experience research is the best way of conducting ux/usability research.
Why? It ensures that you’re making things that matter. Agile Research delivers rapid results to internal and client teams in as little as one week, allowing for quick pivots to align prototypes to user needs. This flexible, modular approach reduces client risk because it allows teams to test and learn. The research process iteratively informs development, and concrete, ongoing results enable rapid evolution, and ensure that you are making the best product for your end user.
Another benefit of Agile Research is that client and internal design/dev partners are part of the research team: there is no black box. This integrated team co-develops areas of inquiry, prototypes, and key questions. Agile research sprints do not produce dust-attracting research tomes. Instead, reports answer key questions, propelling product development forward with clear and targeted opportunities and recommendations. These sprints also quickly uncover additional questions that could be answered with future research to help move projects forward.
Sounds good, right? But how do you do it? How do you plan it? What kind of team do you need? How do you get recruits in so little time? What kinds of tools and techniques are best suited to agile? And what kind of mindset do you need to be able to pull it off successfully?
This presentation, given at World Usability Congress, teaches researchers, strategists, and designers how to plan and manage Agile Research, including:
Methodology
Research Approach and Planning
Recruiting
Tools and Techniques
Team
Mindset
Incremental vs Monumental Decision-MakingIpsos France
The world has changed. And these changes are driving the
need for new ways to identify and react to consumer
insights.
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Pour répondre de façon agile aux enjeux business de ses clients, Ipsos réinvente l’U&A pour laisser la place à la modularité et à l’incrémentalité décisionnelle en fusionnant les sources de données et de collecte.
The document discusses sustainability and why it matters for businesses. It outlines several challenges facing young people and proposes groups and initiatives to address social and environmental issues. The document then provides characteristics of sustainable businesses and innovative ideas a company could implement, such as a green balance sheet, decision monitoring templates, and green procurement policies.
EST 200, Design Thinking in a Work Place.CKSunith1
The attached narrated power point stresses the need for introducing design thinking practices in a work place. The material will be useful for KTU second year B Tech students who prepare for the subject EST 200, Design and Engineering.
Innomantra Viewpoint - Getting Bold innovation Right v1.0 Innomantra
Getting ‘BOLD INNOVATION’ Right
By Neelima Joseph & Lokesh Venkataswamy
The element ‘SUPPORT’ finds relevance in the innovation management system. To manage innovation effectively, the organization should jump in and facilitate the required resources for establishing, implementing, maintaining, and continual improvement of the innovation management system. The resources come in different forms such as Time, Knowledge, Financial resources, Infrastructure, and Human resources. For effective implementation of the standard, organizations are responsible for determining, providing, and managing the right people. Organizations must identify and develop teams with diverse backgrounds, to enhance cross-pollination and leverage the collective competence of the organization (ISO 56002:2019).
The element 'SUPPORT' encompasses the following sub-clauses, which are the different ways in which support could be extended:
This step provides guidance on building a preliminary vision for positive change in the target market system that is informed by stakeholder perspectives and fundable, outlining key principles of systemic thinking, participation, and facilitation to underpin the strategic design and planning process. Recommendations are given for developing a flexible strategy and fundable proposal that allows the vision and activities to evolve in response to market actor aspirations as ownership of the PMSD process is transferred to stakeholders.
Turning Crowd Innovation Into Real Products and RevenueMindjet
When any organization ramps up a new or refined business approach, it must align with their goals as a company and provide benefits that outweigh any associated costs. And, due to their typical ambiguity, corporate innovation programs often present many challenges that can be difficult to face without expert guidance.
In this presentation, Mindjet’s John Welder discusses how you can support your crowd innovation management programs through design thinking, agile methodologies, and lean start-up processes, in order to accelerate real business outcomes and revenue.
Similar to GRID Impact Presenation at CFI March 2014 (20)
EASY TUTORIAL OF HOW TO USE CAPCUT BY: FEBLESS HERNANEFebless Hernane
CapCut is an easy-to-use video editing app perfect for beginners. To start, download and open CapCut on your phone. Tap "New Project" and select the videos or photos you want to edit. You can trim clips by dragging the edges, add text by tapping "Text," and include music by selecting "Audio." Enhance your video with filters and effects from the "Effects" menu. When you're happy with your video, tap the export button to save and share it. CapCut makes video editing simple and fun for everyone!
Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page pmgdscunsri
Figma is a cloud-based design tool widely used by designers for prototyping, UI/UX design, and real-time collaboration. With features such as precision pen tools, grid system, and reusable components, Figma makes it easy for teams to work together on design projects. Its flexibility and accessibility make Figma a top choice in the digital age.
Revolutionizing the Digital Landscape: Web Development Companies in Indiaamrsoftec1
Discover unparalleled creativity and technical prowess with India's leading web development companies. From custom solutions to e-commerce platforms, harness the expertise of skilled developers at competitive prices. Transform your digital presence, enhance the user experience, and propel your business to new heights with innovative solutions tailored to your needs, all from the heart of India's tech industry.
Connect Conference 2022: Passive House - Economic and Environmental Solution...TE Studio
Passive House: The Economic and Environmental Solution for Sustainable Real Estate. Lecture by Tim Eian of TE Studio Passive House Design in November 2022 in Minneapolis.
- The Built Environment
- Let's imagine the perfect building
- The Passive House standard
- Why Passive House targets
- Clean Energy Plans?!
- How does Passive House compare and fit in?
- The business case for Passive House real estate
- Tools to quantify the value of Passive House
- What can I do?
- Resources
Architectural and constructions management experience since 2003 including 18 years located in UAE.
Coordinate and oversee all technical activities relating to architectural and construction projects,
including directing the design team, reviewing drafts and computer models, and approving design
changes.
Organize and typically develop, and review building plans, ensuring that a project meets all safety and
environmental standards.
Prepare feasibility studies, construction contracts, and tender documents with specifications and
tender analyses.
Consulting with clients, work on formulating equipment and labor cost estimates, ensuring a project
meets environmental, safety, structural, zoning, and aesthetic standards.
Monitoring the progress of a project to assess whether or not it is in compliance with building plans
and project deadlines.
Attention to detail, exceptional time management, and strong problem-solving and communication
skills are required for this role.
Practical eLearning Makeovers for EveryoneBianca Woods
Welcome to Practical eLearning Makeovers for Everyone. In this presentation, we’ll take a look at a bunch of easy-to-use visual design tips and tricks. And we’ll do this by using them to spruce up some eLearning screens that are in dire need of a new look.
PDF SubmissionDigital Marketing Institute in NoidaPoojaSaini954651
https://www.safalta.com/online-digital-marketing/advance-digital-marketing-training-in-noidaTop Digital Marketing Institute in Noida: Boost Your Career Fast
[3:29 am, 30/05/2024] +91 83818 43552: Safalta Digital Marketing Institute in Noida also provides advanced classes for individuals seeking to develop their expertise and skills in this field. These classes, led by industry experts with vast experience, focus on specific aspects of digital marketing such as advanced SEO strategies, sophisticated content creation techniques, and data-driven analytics.
Decormart Studio is widely recognized as one of the best interior designers in Bangalore, known for their exceptional design expertise and ability to create stunning, functional spaces. With a strong focus on client preferences and timely project delivery, Decormart Studio has built a solid reputation for their innovative and personalized approach to interior design.
1. Client-Centered Design at the
Base of the Pyramid
Alexandra Fiorillo
Principal, GRID Impact
alex@gridimpact.org
March 12, 2014
2. I made up my mind ...that I would never try
to reform man—that’s much too difficult.
What I would do was to try to modify the
environment in such a way as to get man
moving in preferred directions.
//R. Buckminster Fuller//
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3. Where Do We Go From Here?
① Human-Centered Design
② Behavioral Economics
③ Hybrid Approach: Behavioral Design
④ Behavioral Design in Financial Inclusion
⑤ Activity!
⑥ 6 Principles to Remember (take notes!)
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8. desirability
(human)
Viability
(business)
Feasibility
(technical)
Human-Centered Design (HCD)
The discipline of generating solutions to problems and
opportunities through the act of making “something” new, where
the activity is driven by the needs, desires, and context of the
people for whom we design.1
① Empathy & deep
understanding of client
needs
② Interdisciplinary & creative
collaboration
③ Experimental and iterative
process
1
Luma
Ins0tute
2011
The
solu0ons
that
emerge
at
the
end
of
the
human-‐centered
design
process
should
hit
the
overlap
of
these
three
lenses
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10. Improving Microsavings Behavior
How might we help members and non-members
build savings balances in CARD Bank savings
accounts?
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11. To define the problem we contrasted
observed behavior with desired
behavior
Many
CARD
Bank
clients
do
not
build
sufficient
balances
in
their
CARD
Bank
accounts
to
meet
their
goals.
They
may
not
be
deposi0ng
money
oTen
enough
or
in
large
enough
amounts.
They
may
be
saving
informally
or
not
at
all.
Observed
Behavior
CARD
Bank
clients
build
savings
balances
in
CARD
Bank
savings
accounts
by
making
deposits
and
limi0ng
withdrawals.
Desired
Behavior
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12. Behavioral Diagnosis of Savings
Behavior at CARD Bank
BoUleneck
#1:
The
required
minimum
deposit
into
the
Pledge
account
anchors
clients
to
lower
deposit
amounts.
BoUleneck
#2:
Clients
open
new
accounts
without
an
inten0on
or
plan
about
how
to
use
them.
B#3
B#4
BoUleneck
#3:
Clients
do
not
enroll
in
regular
savings
collec0on
because
the
decision
is
not
made
salient
at
the
moment
of
choice.
BoUleneck
#4:
Saving
goals
are
distant
and
abstract,
while
today’s
financial
tempta0ons
feel
pressing.
B#1
B#2
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13. Card bank staff and clients informed the
final designs through user experience
testing
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14. New Savings Plan
Savings
Plan
focuses
on
the
client’s
savings
goals
Amount
client
wants
to
save
is
made
salient
Client
chooses
their
reason
for
saving
New
sec0on
that
links
the
savings
purpose
to
the
type
of
savings
account
Client
makes
a
specific
plan
for
when
they
can
save
Client
signs
crea0ng
the
feeling
of
a
commitment
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15. Results & Lessons Learned
15%
HIGHER
INITIAL
DEPOSITS
73%
MORE
LIKELY
TO
INITIATE
TRANSACTION
IN
NEW
ACCOUNT
TREATMENT
INCREASED
BALANCES
37%
① Embedding
behavioral
principles
into
product
design
can
trigger
desired
behaviors
② Focus
on
helping
people
take
ac0on
rather
than
providing
them
with
more
informa0on
③ Rigorous
data
analysis
is
an
important
component
of
developing
deep
behavioral
insights
–
and
ins0tu0on
need
to
support
this
capability
④ Using
a
randomized
controlled
trial
methodology
to
test
impact
and
outcomes
providers
rigorous
evidence
to
support
business
decisions
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16. Behavioral Economics (BE)
A method of economic analysis that applies psychological insights
into human behavior to explain economic decision-making.
Strengths:
① Evidence-backed research
of actual human behavior
& biases
② Improvement from
“rational choice” model
③ Framework for “diagnosis”
of behavioral biases
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Insights:
④ People have inconsistent
preferences
⑤ Small, often overlooked,
non-economic factors play
a large role
⑥ Insights about why people
do what they do suggests
new ways to act and
products
17. Behavioral
Research
&
Design
Behavioral
Economics
Human-‐
Centered
Design
Behavioral Research & Design
A process that uncovers behavioral motivations &
biases and informs the design of products &
services that people will like and actually use.
Deep
behavioral
insights
Crea0vity
&
empathy
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24. A Vision for Full Financial Inclusion
Biggest Obstacles
① Financial literacy
② Limited institutional
capacity among MFIs
③ Microfinance’s single-
product approach
④ Limited understanding
of client needs
Biggest Opportunities
① Financial education
② Expanding the range
of products
③ Credit bureaus
④ Mobile banking
⑤ Client protection
regulation
Center
for
Financial
Inclusion,
2011
Survey
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Behavioral
Design
principles
and
methodologies
can
be
applied
to
all
of
the
biggest
obstacles
and
opportuni0es
in
financial
inclusion…
And
can
help
improve
them.
26. Opportunities Within Financial
Inclusion Ripe for Behavioral Design
① Financial Literacy & Education
② Diversifying Product Offering
③ Mobile Banking
④ Client Protection Regulation
⑤ Credit Bureaus
⑥ MFI Institutional Capacity
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27. Consumer Protection & Behavioral
Design: Recourse Systems and
Complaints Resolution in Ghana
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28. The problem definition we used during
the project
How might we improve the financial recourse system
in Ghana such that consumers submit complaints and
persist to achieve satisfactory results?
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29. Behavioral Insights into Complaints &
Dispute Resolution Policy in Ghana
BoUleneck
#1:
Consumers
may
not
think
of
submikng
a
complaint
in
the
first
place.
BoUleneck
#2:
Even
if
consumers
think
to
submit
a
complaint,
they
may
be
deterred.
B#3
B#4
BoUleneck
#3:
If
consumers
complain
but
their
complaint
is
not
immediately
addressed,
they
may
not
escalate
their
complaint
or
otherwise
persist
in
the
complaints
process
due
to
their
concep0on
of
banking
as
a
personal
rela0onship.
BoUleneck
#4:
Low-‐income
consumers
do
not
think
that
Bank
of
Ghana
accepts
consumer
complaints.
B#1
B#2
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31. Follow-on Behavioral Research &
Design Work at CGAP in Consumer
Protection
• Standardize behavioral research
methodologies and crowd-in more
policymakers (upcoming CGAP Focus Note,
share country-level diagnostics)
• Move from diagnose to design: Test new
interventions or policies and measure
impact in pilot phase
• Consider other topics to explore through
this lens (consumer lending, mobile financial
services & new interfaces)
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32. Behavioral Research & Design…
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provides
us
with
a
deep
understanding
of
users
in
context
and
the
behavioral
biases
they
face
33. Behavioral Research & Design…
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encourages
us
to
develop
an
understanding
of
both
stated
preferences
and
observable
behaviors…
they
may
not
be
the
same!
34. Behavioral Research & Design…
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uses
an
iteraNve
cycle
of
prototyping-‐
reviewing-‐tes0ng,
to
come
up
with
the
best
solu0on
for
the
specific
context
&
problem
35. Behavioral Research & Design…
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has
users
parNcipate
as
consultants,
testers,
reviewers,
co-‐designers
36. Behavioral Research & Design…
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pushes
us
to
create
a
solu0on
that
changes
the
context
/
environment
/
product,
not
the
person!
37. Behavioral Research & Design…
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assures
that
EMPATHY
is
at
the
founda0on
of
all
insights,
ideas
and
solu0ons
38. Summary of Key Takeaways
• Deep understanding of users in context and the
behavioral biases they face
• Develop understanding of both stated preferences
and observable behaviors… they may not be the
same!
• Design using iterative cycle of prototyping-reviewing-
testing
• Users participate as consultants, testers, reviewers, co-
designers
• Create a solution that changes the context /
environment / product, not the person!
• EMPATHY is at the foundation of all insights, ideas
and solutions
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