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Marketing and Customer Experience Professional


                                                       STRATEGY DEVELOPMENT
                            MARKETING MEDIUMS              & TARGETING
   NEW PRODUCTS                •Advertising            •Identify targets and
                               •Web                     strategies to reach targets
•Identify new product          •Digital                •Measure performance
 opportunities based on        •Social Media            by targets                      KEY BUSINESS OUTCOMES
 consumer input and            •Email
                                                       •Refine targets
 company capabilities          •Print                                                 •Increased sales 35%
•Develop cost and pricing      •Sales Support
 strategies                                                                           •Converted products to profitability
•Development of product                                                               •Improved efficiency of media dollars
•Introduction to market
                                                                                      •Reduced policy cancellations by 7 pts
                                                           THE PERSON
                        CUSTOMER EXPERIENCE                                           •Created award winning advertising
                                                        •Integrity
                    •CE strategy development            •Energetic                    •Penetrated new markets:
    CHANNELS        •Touch point mapping to identify    •“Can-Do” attitude             483% above plan
                     “make or break” interactions       •Analytical
        •B2C        •Customer satisfaction                                            •Developed value proposition
                                                        •Creative
        •B2B        benchmark                           •Big picture & detail         •Secured investment in start-up
        •D2C         monitoring to measure success       oriented
                    •Voice of the customer programs     •Collaborative team player    •Introduced new products:
                    •Customer focused — ALWAYS
                                                                                       record distribution & 1st year sales

                                      COMPANIES/MARKETS
                                                                         BRANDING
                                      •CPG/Manufacturing/
                                       Financial Services           •Identify and communicate
                                      •Fortune 100                   value proposition
                                      •Midsize                      •Manage message consistency
                                      •Start-ups                     across marketing mediums
                                                                    •Segment business to
                                                                     deliver goals

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Gregory J Jackson

  • 1. Marketing and Customer Experience Professional STRATEGY DEVELOPMENT MARKETING MEDIUMS & TARGETING NEW PRODUCTS •Advertising •Identify targets and •Web strategies to reach targets •Identify new product •Digital •Measure performance opportunities based on •Social Media by targets KEY BUSINESS OUTCOMES consumer input and •Email •Refine targets company capabilities •Print •Increased sales 35% •Develop cost and pricing •Sales Support strategies •Converted products to profitability •Development of product •Improved efficiency of media dollars •Introduction to market •Reduced policy cancellations by 7 pts THE PERSON CUSTOMER EXPERIENCE •Created award winning advertising •Integrity •CE strategy development •Energetic •Penetrated new markets: CHANNELS •Touch point mapping to identify •“Can-Do” attitude 483% above plan “make or break” interactions •Analytical •B2C •Customer satisfaction •Developed value proposition •Creative •B2B benchmark •Big picture & detail •Secured investment in start-up •D2C monitoring to measure success oriented •Voice of the customer programs •Collaborative team player •Introduced new products: •Customer focused — ALWAYS record distribution & 1st year sales COMPANIES/MARKETS BRANDING •CPG/Manufacturing/ Financial Services •Identify and communicate •Fortune 100 value proposition •Midsize •Manage message consistency •Start-ups across marketing mediums •Segment business to deliver goals