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© Iconinc Holdings Pty Ltd 2015
Great Expectations.
What CEOs want from PR
Joanne Painter, Managing Director
icon.pr
24/02/15
1
© icon.pr 2015
Introduction
24/02/15
2
> While few CEOs directly manage
communications, PR is one of the most
scrutinised budget lines in Australian
businesses.
> In the age of global brands, the proliferation
of media channels and shifting goal posts of
modern business communications have
elevated PR to a boardroom concern.
> CEOs today demand greater transparency,
accountability and return on investment on
their PR spend than ever before.
© icon.pr 2015
Agenda
24/02/15
3
> What CEOs really think about PR (and why are so many afraid of it)
> Why PR should matter to CEOs
> How to convince your CEO to invest in PR
> Strategies to use for engaging c-suite executives in the PR journey
> What are some of the tactics for building engagement in PR from the top
down
> When to engage your c-suite in the PR journey
© icon.pr 2015
Step 1. Face your
opposition
24/02/15
4
> Before you launch into your pitch, understand the objections – and be
prepared with a counter argument
Common challenges
> The CEO doesn’t know what PR does or is
> PR is viewed as a cost centre
> They’re unaware of the potential value of PR to drive enquiry and support
sales
> They don’t see the connection between PR and the sales funnel
> They’re not comfortable with the link between PR and their other brand,
marketing and sales activities
> They don’t understand that PR can be both strategic and tactical
> They’ve had bad experiences with the media so are suspicious of all PR
© icon.pr 2015
Step 2. Do your research
24/02/15
5
Make it about them
> Understand the business – what it is, how does
it operates, what is the 3-5 year strategy?
> Understand the environment – what is
happening in policy or legislation that might
impact the business? How is your industry
changing? What other external factors are
impacting the business that PR can
address/ameloriate?
> Understand the CEO and leadership’s vision
and strategy. Where is the CEO in his/her
leadership journey?
> Understand how your competitors are
using/leveraging PR
> Open the floor to them to talk about their
vision, aspirations and challenges so you can
better understand where PR fits
© icon.pr 2015
Step 3. See the potential
24/02/15
6
How would you describe PR?
> The first challenge is to shift perceptions so
that PR is viewed as an investment not an
expense
> Start with the big impact, then move to the
deeper discussion
> Base your arguments on a solid foundation:
use the economics of PR
> Be prepared to explain both the art and
science of PR with your CEO and other top
executives
© icon.pr 2015
Step 4. PR as the solution
24/02/15
7
Where does PR fit?
> What business challenges are you facing
that PR can solve?
> Why are you having this conversation now?
> Introduce the concept of PR: what it is, and
why is it the right solution for the problem
that you’re facing?
> Give some examples of PR campaigns you
or your competitors have done in the past.
> Why were they successful and what were
the bottom line outcomes?
© icon.pr 2015
Step 5. PR as digital
24/02/15
8
Why is digital important?
> Research indicates that seven out of every
ten Fortune 500 CEOs have no social
media presence at all
> Their lack of personal engagement with
social often means that their knowledge of
digital and social strategy is also limited
> Educate them on how social and digital
strategy fits inside PR
© icon.pr 2015
Step 6. Set your objectives
24/02/15
9
Create a business case
> What do they want to achieve overall? What
do they want to achieve from a
communications perspective?
> Prove your value, link communication
objectives to business objectives.
> Connect your PR plan to the company’s
marketing or sales strategy.
> Every part of your strategy needs to link to
the goals of the business.
> Frame your argument in facts. Many PR
decisions are driven by metrics, statistics,
data and most of all, ROI.
© icon.pr 2015
Step 7. Measuring success
24/02/15
10
Outline expectations
> Set the criteria for how you will measure
success. Ask your key stakeholders what
success looks like? What is the final
headline of the project?
> What KPIs need to be met to fulfill key
objectives?
> Formative research is an essential
component of setting campaign direction
and establishing a baseline or measurable
benchmarks to go back and compare to i.e.
Awareness scores increased from x to y,
sales revenue improved by x%
> This positions PR as a means to an end –
better business performance, financial or
otherwise.
© icon.pr 2015
Step 8. From inputs to
outcomes
24/02/15
11
Demonstrate how PR can be results driven
> In the past measuring PR was often simplified into:
• Inputs: what was put into the communication e.g. creative materials,
media distribution; and
• Outputs: what was produced e.g. media coverage, event attendance,
online hits
> The industry is trending away from a focus on ‘hits’ and the effort behind
communications to more quantifiable business results including:
• Out-takes: what has the public gained from the communication e.g.
message retention, understanding, engagement; and
• Outcomes: what happened as a result of communication e.g. changes in
attitudes, behavioural intent, relationships, recommendations and
advocacy
> Evaluate results achieved by comparing with predetermined objectives to
demonstrate the relative success of the campaign or activity, the contribution
of PR to organisational goals and overall ROI.
© icon.pr 2015
Step 9. When to engage
24/02/15
12
Find your allies
> Use key stakeholders and relationships to build
trust and momentum for the case before it gets
to the CFO or CEO
> Bring the right people to the meeting
> Gain consensus and interest when you’re
around
the table
> Connect with these secondary advisors ahead
of time
> Get right to the point
> Be prepared with background info
> Create a call to action that’s hard to refuse
> Make it easy to say yes in small ways (e.g. pilot
project) and you’ll be far more likely to get
people
on board
© icon.pr 2015
Step 10. Face time
24/02/15
13
Get the face time
> Build a lasting relationship, mutual trust and
respect
> Do not just limit yourself to PR discussions
> Provide them with media training
> Be there to instruct them through a crisis and
talk to them about business challenges
> Invite them to both formal and informal meeting,
even if they cannot attend, keep them in the
loop
14
Joanne Painter
Managing Director, Icon
joanne@iconpr.com.au
0412 614 568
iconpr.com.au
Melbourne office
132a Gwynne Street
Cremorne, VIC 3121
Contact

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What CEOs want from PR - 10 Steps to successful engagement

  • 1. © Iconinc Holdings Pty Ltd 2015 Great Expectations. What CEOs want from PR Joanne Painter, Managing Director icon.pr 24/02/15 1
  • 2. © icon.pr 2015 Introduction 24/02/15 2 > While few CEOs directly manage communications, PR is one of the most scrutinised budget lines in Australian businesses. > In the age of global brands, the proliferation of media channels and shifting goal posts of modern business communications have elevated PR to a boardroom concern. > CEOs today demand greater transparency, accountability and return on investment on their PR spend than ever before.
  • 3. © icon.pr 2015 Agenda 24/02/15 3 > What CEOs really think about PR (and why are so many afraid of it) > Why PR should matter to CEOs > How to convince your CEO to invest in PR > Strategies to use for engaging c-suite executives in the PR journey > What are some of the tactics for building engagement in PR from the top down > When to engage your c-suite in the PR journey
  • 4. © icon.pr 2015 Step 1. Face your opposition 24/02/15 4 > Before you launch into your pitch, understand the objections – and be prepared with a counter argument Common challenges > The CEO doesn’t know what PR does or is > PR is viewed as a cost centre > They’re unaware of the potential value of PR to drive enquiry and support sales > They don’t see the connection between PR and the sales funnel > They’re not comfortable with the link between PR and their other brand, marketing and sales activities > They don’t understand that PR can be both strategic and tactical > They’ve had bad experiences with the media so are suspicious of all PR
  • 5. © icon.pr 2015 Step 2. Do your research 24/02/15 5 Make it about them > Understand the business – what it is, how does it operates, what is the 3-5 year strategy? > Understand the environment – what is happening in policy or legislation that might impact the business? How is your industry changing? What other external factors are impacting the business that PR can address/ameloriate? > Understand the CEO and leadership’s vision and strategy. Where is the CEO in his/her leadership journey? > Understand how your competitors are using/leveraging PR > Open the floor to them to talk about their vision, aspirations and challenges so you can better understand where PR fits
  • 6. © icon.pr 2015 Step 3. See the potential 24/02/15 6 How would you describe PR? > The first challenge is to shift perceptions so that PR is viewed as an investment not an expense > Start with the big impact, then move to the deeper discussion > Base your arguments on a solid foundation: use the economics of PR > Be prepared to explain both the art and science of PR with your CEO and other top executives
  • 7. © icon.pr 2015 Step 4. PR as the solution 24/02/15 7 Where does PR fit? > What business challenges are you facing that PR can solve? > Why are you having this conversation now? > Introduce the concept of PR: what it is, and why is it the right solution for the problem that you’re facing? > Give some examples of PR campaigns you or your competitors have done in the past. > Why were they successful and what were the bottom line outcomes?
  • 8. © icon.pr 2015 Step 5. PR as digital 24/02/15 8 Why is digital important? > Research indicates that seven out of every ten Fortune 500 CEOs have no social media presence at all > Their lack of personal engagement with social often means that their knowledge of digital and social strategy is also limited > Educate them on how social and digital strategy fits inside PR
  • 9. © icon.pr 2015 Step 6. Set your objectives 24/02/15 9 Create a business case > What do they want to achieve overall? What do they want to achieve from a communications perspective? > Prove your value, link communication objectives to business objectives. > Connect your PR plan to the company’s marketing or sales strategy. > Every part of your strategy needs to link to the goals of the business. > Frame your argument in facts. Many PR decisions are driven by metrics, statistics, data and most of all, ROI.
  • 10. © icon.pr 2015 Step 7. Measuring success 24/02/15 10 Outline expectations > Set the criteria for how you will measure success. Ask your key stakeholders what success looks like? What is the final headline of the project? > What KPIs need to be met to fulfill key objectives? > Formative research is an essential component of setting campaign direction and establishing a baseline or measurable benchmarks to go back and compare to i.e. Awareness scores increased from x to y, sales revenue improved by x% > This positions PR as a means to an end – better business performance, financial or otherwise.
  • 11. © icon.pr 2015 Step 8. From inputs to outcomes 24/02/15 11 Demonstrate how PR can be results driven > In the past measuring PR was often simplified into: • Inputs: what was put into the communication e.g. creative materials, media distribution; and • Outputs: what was produced e.g. media coverage, event attendance, online hits > The industry is trending away from a focus on ‘hits’ and the effort behind communications to more quantifiable business results including: • Out-takes: what has the public gained from the communication e.g. message retention, understanding, engagement; and • Outcomes: what happened as a result of communication e.g. changes in attitudes, behavioural intent, relationships, recommendations and advocacy > Evaluate results achieved by comparing with predetermined objectives to demonstrate the relative success of the campaign or activity, the contribution of PR to organisational goals and overall ROI.
  • 12. © icon.pr 2015 Step 9. When to engage 24/02/15 12 Find your allies > Use key stakeholders and relationships to build trust and momentum for the case before it gets to the CFO or CEO > Bring the right people to the meeting > Gain consensus and interest when you’re around the table > Connect with these secondary advisors ahead of time > Get right to the point > Be prepared with background info > Create a call to action that’s hard to refuse > Make it easy to say yes in small ways (e.g. pilot project) and you’ll be far more likely to get people on board
  • 13. © icon.pr 2015 Step 10. Face time 24/02/15 13 Get the face time > Build a lasting relationship, mutual trust and respect > Do not just limit yourself to PR discussions > Provide them with media training > Be there to instruct them through a crisis and talk to them about business challenges > Invite them to both formal and informal meeting, even if they cannot attend, keep them in the loop
  • 14. 14 Joanne Painter Managing Director, Icon joanne@iconpr.com.au 0412 614 568 iconpr.com.au Melbourne office 132a Gwynne Street Cremorne, VIC 3121 Contact