1) The document provides 10 tips for preparing for the ITIL Foundation exam, including practicing exam questions, carefully reading exam questions, studying ITIL recommendations, terminology, strategies for measuring targets, delivering value to customers, the service design topic, and the differences between a service portfolio and catalogue. 2) Key aspects to study include all ITIL processes and their corresponding phases in the service lifecycle, and understanding the type of value different recommendations provide to businesses. 3) Thorough preparation is emphasized, such as practicing exam questions multiple times, taking time to read questions fully, and knowing ITIL concepts like terminology by heart.

1. Tips for Passing ITIL exam
Are you a student who is doing ITIL Foundation course. You need to
prepare for ITIL exam to get the best possible outcome. These are the
10 tips you should use to prepare for ITIL Exam

2. Practice and more practice
As with any exam let alone certification exam you need to practice and
practice some more. The courseware provides plenty of guidance and
notes for you to study. In addition there are practice exam which should be
available through your training agency or on the market. The practice exam
comes with Set of questions and answers. The practice exam also provides
you with the rational for the correct answer. This gives provides a great study
resource for the exam

3. Read the questions
ITIL certification can have log of misleading or convoluted questions. Students
should take their time to read through the questions and all the optional
answers carefully. Lot of students miss a keyword or a phrase in the question
which may cost them in the end.

4. Know your ITIL Recommendations
Students need to study all the ITIL Foundation recommendation carefully. It is
possible that you are not using some of the processes and procedures
recommended by ITIL. You might be familiar with alternate way of operating.
However during the exam the answers should be based on ITIL
Recommendation not how you operate on day to day basis

5. Study ITIL Terminology
ITIL has a list of terminology linked to processes and procedures. Students should
know the terminology thoroughly to be able to answer questions based on them.
ITIL questions can be categorised in different ITIL Strategy. If students are able to
identify the strategy linked to the question them it makes it easier to answer that
question.

6. Measure your targets
ITIL gives great emphasis on being able to measure your targets. It is imperative
to remember in answering question the importance measuring your Service
Delivery agreement. This means that the SLA should be written in easy to follow
language and not in complicated legal jargons.

7. Deliver Value
Value to the customer is another key achievement highlighted by ITIL.
All processes and services should have real benefits associated with it.
Learn about Service Design
ITIL Certification has more number of questions on Service Design than any other
topics. So it is important to learn about Service Design by heart. You should be
prepared to answer any questions related to this topic.

8. Know the difference between Service
Portfolio and the Service Catalogue
ITIL uses two closely related but different terminology for organisations service
offering. Catalogue is larger part of service offering which includes Portfolio
which is the current set of service offering along with Retired services and services
in the pipeline.

9. Find out about Value to the Business
ITIL Framework has set of recommendations for each phase of Service lifecycle.
These recommendations are designed to provide value to the business in
different stages. Students should be aware of type of value a recommendation
delivers to the business.
Match processes with its phase
Students should be able to match each process with its corresponding phase in
Service lifecycle. It is important remember all the processes related to each
phase of the service lifecycle.