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Discovering great geriatric care
Version 3
13 August 2014
Tom Downes
Consultant Geriatrician
Clinical Lead for Quality Improvement, Sheffield Teaching Hospitals
The Health Foundation / IHI Quality Improvement Fellow
28th September 2016
GREAT CARE IS DISCOVERED,
NOT DECIDED
Steve Spear, MIT
Sheffield:
• Population of 580k and growing
• Europe’s greenest city
• 43% of households vulnerable to
significant financial stress
• Single vertically integrated adult
provider
• Single Social Care provider
• Single Care Commissioning Group
Sheffield Teaching Hospitals:
• One of largest FTs in England -
£1bn turnover and 16k staff
• Large tertiary provider – around
one-third of activity
Funding constraints:
George
A complex system problem
2003 Toyota Corolla
The Big Room
(Oobeya)
The Big Room in Action
Physiotherapist gives an
account of the test of change
to get a patient home on the day they
were discharged by the GSM consultant
Senior
registrar
General
Manager
For
Medicine
GSM
Matron
Service
Improvement
Social
Services
Manager
Community
Services
manager
Physiotherapist
Secretary
Discharge
Liaison
Let me
introduce
‘George’
•82 years old
•Lives independently and wants to
continue doing so
•Widowed 5 years ago
•Has mild dementia
•Daughter lives locally
•Losing weight + poor mobility
PDSA tests of moving from
‘post take’ to ‘on take’
Frailty Unit
Outcome measure: 34% increase in
discharge within 1 day
Frailty
Unit
opens
Length of stay for frailty unit patients
reduced by more than 4 days
Frailty
Unit
opens
In-hospital mortality dropped by over 13%
Frailty
Unit
opens
Discharge to Assess
(D2A)
D2A
starts
Reduction of 6 days waiting
on implementing D2A
D2A
starts
Sustained 30%
reduction of LoS
D2A
starts
30% reduction of inpatient
falls on pilot ward
In last one year >10,000 patients
discharged to home support in 1.2
days compared with 5.5 days
Whole system reduction in
LoS of patients aged >65y
“It’s changed the way we think.”
Future
• Frailty Unit is continuing to discover improved
process and hitting highest ever discharge rate
• Purpose designed Frailty Unit opens 2017 to
enhance efficiency and care experience
• Big Room is currently testing D2A for more
complex patients
How do we get better at making
patients better?
Discovery.
@sheffielddoc
Thank you
Tom.Downes@sth.nhs.uk
Version 3
13 August 2014

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