Google entered the Chinese market in 2006 but has faced challenges from censorship rules. While Google's mission is to provide universally accessible information, the Chinese government restricts access to some websites and search terms. Google struggled with whether to censor search results in China but ultimately moved its search operations to Hong Kong in 2010 due to these restrictions. The document recommends that Google continue doing business in China to maintain investor confidence and relationships, but find ways to provide information to Chinese users within the censorship rules.

1. Google in
China
BUS 230: Global Environment of Business
Prof. Rubana Choudhry
Nathan yaw Kwadade

2. Mission Statement
“To Organize the world’s information and make it
universally accessible and useful.”

3. Backrub – Stanford PhD
Founders Larry Page and Sergey Brin met at Stanford
University in 1995. By 1996, they had built a search
engine (initially called BackRub) that used links to
determine the importance of a individual webpages.

4. Management Talent
• Larry Page and Sergey Brin founded Google in September 1998.
Since then, the company has grown to more than 30,000 employees
worldwide, with a management team that represents some of the
most experienced technology professionals in the industry.
• Larry Page CEO As Google’s chief executive officer, Larry is
responsible for Google’s day-to-day-operations, as well as leading
the company’s product development and technology strategy.
• Eric Schmidt has helped grow the company from a Silicon Valley
startup to a global leader in technology. As executive chairman, he
is responsible for the external matters of Google: building partnerships
and broader business relationships, government outreach and
technology thought leadership, as well as advising the CEO and
senior leadership on business and policy issues.
• Sergey Brin served as president of technology, where he shared
responsibility for the company’s day-to-day operations with Larry
Page and Eric Schmidt. Today, he directs special projects.

5. Google Culture
• Despite recent cutbacks in budget like the employee amenity of an
in-house gourmet Sushi bar, Google was Fortune Magazine's #4 on
100 Best Companies to Work For in the US in 2009 and 2010.

6. Products & Services
• Google has many popular apps such as
Gmail, Google Voice, Google Talk, Google docs
etc.

7. Challenges Facing Google
• Deal with the growth of social networking giant Facebook.
• Circumvent the obstacles that China is throwing in its path
• Stay out of the cross hairs of antitrust regulators around the world.
• Catch up with Apple on mobile innovation.
• Make Google a good investment in the stock market.
• Get people to trust it when it comes to privacy.
• Hang on to its people in a talent war that is heating up
• Learn how to deal with the news media.
• Fix Google’s public image problems
• Find a huge new business beyond search.

8. China Background
• Formal name: People's Republic of China (PRC)
• Capital: Beijing
• Head of State: President Hu Jintao elected March 15, 2003.
• National flag: Red flag with five stars.
• National emblem: Tiananmen Gatetower under five stars, encircled by ears of grain and with a gear
wheel below.
• Population: China is the world's most populous country with 1.28453 billion at the end of 2002, one-fifth of
the world's total. This figure does not include the Chinese living in the Hong Kong and Macao special
administrative regions, and Taiwan Province.
• The current Chinese government functions under the leadership of the Communist party.
• China is currently the second largest economy in the world having a 2010 GDP of $5.8786 trillion. China is
estimated to become the largest economy in the next twenty-five years.
• China’s economy is expected to continue to grow due to an increase in minimum wage and therefore
an increase in household spending. China’s economy began to grow substantially when barriers where
removed to international trade in the late 1970s. Since then, the Chinese economy has grown tenfold.
The current Chinese economy is 43% agricultural, 25% industrial and 32% service. China continues to
compete internationally as their goods are substantially cheaper to export than other countries making
it more beneficial for other countries to conduct business with China.

9. Porter’s five Industry analysis
The Internet Search Engine and Advertising Industry in China
• Potential Entrants – Extremely Low
o The Chinese government follows a Constitution, which was written in 1982. The Chinese Constitution states that citizens have
freedom of speech, press and assembly. However, this has not prevented the Chinese government from continually controlling
what information citizens can obtain.
o starting a business in China is more difficult than in most other countries.
o Third, to run a competitive and successful online search engine or advertising firm in China requires a highly skilled and well-
balanced assortment of professionals: well-connected businessmen, highly innovative computer programmers, software engineers
• Bargaining Power of Suppliers – Low
o In terms of Internet search engines backward integration with webmasters is a very credible threat, which lowers the power of such
suppliers. In advertising, the ad-making partner and ad-receiving individual are usually both customers of the firm and therefore
supplier power is not a concern.
• Bargaining Power of Consumers – Low-Medium
o The vast majority of revenues in this industry are derived from advertising. However, dispersion of revenues across consumers as well
as concentration of revenue generation from network partners plays an important role in bargaining power. Dispersion means that
no single buyer has a controlling interest. Although much like in the United States, many Chinese advertisers bid on
keywords, popular keywords can also be sold for a higher value-per-click. This distribution attracts both large companies and small
enterprises, keeping buyer power low.
• Substitutes – None-Very low
o At this juncture in history, there is no real substitute for search engines. The Internet is the primary mode chosen by people all over
the world to request and retrieve information. Information can be organized in different ways including categories and sorted by
date, but search engines provide tools to complete these tasks as well as conduct searches. A substitute product may be invented
in the future, but there are no obvious substitutes to organizing information on the Internet.
• Rivalry - Medium and Trending Upward
o According to Porter’s theory, the intensity of the other forces at play will greatly affect the level of competition among existing
players in the industry. In the sector there are currently a handful of major players of the size and depth of service that gainfully
compete in China. As expected, comparable companies in the sector are large cap and reap sizable profit margins.
However, Baidu is arguably the market leader because local companies may have a better grasp on the growth and development
of the Chinese web resulting in crawls, indexes and better than Google – the distant second ranked engine. With few new kids on
the block to shake up the establishment, the intensity of competition can easily be gauged by the volatility of market share among
existing competitors.

10. The Great Firewall of
China
The Chinese government follows a Constitution that was written in 1982.
The Constitution states that citizens of China have freedom of
speech, press and assembly. However, this has not prevented the
Chinese government from continually controlling what information
citizens can obtain. The Chinese has done this through a variety of rules.
One of these rules is the monitoring of the Internet by China’s Ministry of
Public Security. The Chinese government blocks their citizens from seeing
some overseas news reports and searching various words in search
engines. The purpose of this is to keep China separate from the rest of
the world.

11. Recommendations
• Google is losing market share in China with its search engine and will likely continue to diminish its market presence with its
refusal to censor. At present, the future of China censorship is unknown, but it is recommended that Google continue
business within China. This recommendation stems from the consideration of two primary factors: investor confidence, ethics
and Guanxi.
• Investor confidence must be carefully considered, especially given the extraordinary size of the Chinese market – which rose
to 338 million by the end of June 2009. From the share price perspective, a pull-out from the world’s second largest economy
would signal to market that the present value of the company’s future cash flows will be smaller than anticipated in the
future. While the market does not look favorably upon the current tit-for-tat relationship between Google and the
government, the full effect of a complete withdrawal from the company has not likely been captured yet in the share price.
Consequently, with a full-scale withdrawal Google can expect to see its expected cash flows, share price and investor
confidence plummet. Google should not forgo that its 21.6% stake in this still underdeveloped market in which only 40% of the
population is connected to the Internet. Although growth in market share may be slower than in other nations owing to
regulations and other country characteristics, the upside potential in this two-horse race for new users is extremely attractive.
• It is evident that leadership within Google has struggled with the moral conflict of operating their business within a more
oppressive country. Google should not fully engage in a full-on moral battle with the Chinese government and its censorship.
The debate over censorship in China is not new, and as noted earlier, it is presumptuous of a business to enter a country this
powerful and assume its values upon the nation. Censorship is a debate that will certainly take more time to resolve and
undoubtedly require a large role among governing bodies. However, Google can be vocal about its views on the matter
given the nature of its business and philosophy.
• It is apparent that censorship does not coincide with the beliefs of Google. Indeed, recent world events (for example Egypt)
have demonstrated the vitality of information, and no doubt that censoring would make Google subject to much scrutiny.
However, by working under China’s censorship conditions, Google is able to connect millions and afford them many
opportunities otherwise impossible. In this situation, it is recommended that complying with China’s censors would be the
lesser of two evils. It is better to provide as much connectivity and information as possible to the Chinese people, than none
at all.
• Finally, Google must consider Guanxi, a core concept that is rooted in thousands of years of Chinese ethics and business.
Guanxi literally means “relationships” and is critical to business relationships within China. Google’s decision to defy
censorship was damaging to the relationship Google had with the Chinese government and business community. It is
imperative that Google seek to bolster and renew its fragile working relationship within China. Without Guanxi, Google
cannot operate within China.

12. Conclusion
• While Google has very successful business operations in most of the world, it is
clear that special consideration must be taken when operating in China. Having
relatively limited resistance thus far, providing services in China present new
challenges for Google, particularly with its most prevalent search engine. A
thorough study of the market climate and the unique aspects of China
demonstrate that many obstacles remain. Yet, it is also evident that Google can
play a role in the current and future market, and ethically should continue
operating in China.