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Go and grow - By Mr San Wee
- 1. Go & Grow Alignment San Wee 1 Dec 2015
- 2. Learning Point Group 2
- 3. • What caused the Plane crash? • Can it happen to our lives? • Should we take safe landing for granted? • Does historical success matter? • How have the market changed? • Can we use the same formula, same strategy to survive? Learning Point Group 3 Questions
- 4. The clock is running faster Moore’s law : computer processing power doubles every 18 months Learning Point Group 4 MEDIA Revolution: Radio takes 38 years. Facebook takes 3.5 years. 10 X Faster! Rules of Customer Engagement have changed!Mobile apps
- 5. Property market • Rental @ Thomson Plaza Learning Point Group 5 Year Rental rate 2002 $4.50 psf 2015 $17 psf Ref: https://www.squarefoot.com.sg/ Commercial Property Price (psf) Nov 2005 Nov 201520132008 4X increase in 13 years!
- 6. Year Expenditure No. of Tuition/Enrichment centres 2005 $ 650 M 170 2015 $ 1.1 B 850 % Growth 69% 400% Learning Point Group 6 Ref: http://news.asiaone.com/news/education/1-billion-spent-tuition-one-year https://sg.news.yahoo.com/blogs/singaporescene/things-consider-sending-child-tuition-classes-102823408.html Tuition & Enrichment Market • All gov schools to run single-session model by 2016 Impact on operational efficiency : utilization of enrichment centre classrooms • 18 top schools have moved to Integrated Program Impact on curriculum • Competition is exploding (Crowded) • Enrichment centres are increasing • Parents are overwhelmed with choices harder to Maneuver : harder to retain existing customers harder to acquire new customers The Market MOE Direction
- 7. SG50 in Retrospect • Miracle: • Swampland to Skyscrapers • 3rd world to 1st World Learning Point Group 7
- 8. • Miracle: • Swampland to Skyscrapers • 3rd world to 1st World Learning Point Group 8 SG50 in Retrospect
- 9. LKY & His Team (Observation) Alignment Strategy Outcome People Processes The Main Thing is to keep the Main Thing the Main Thing The Story of Singapore the Power and Effect of alignment…
- 10. 10 Top Gun How did Maverick do it?
- 11. Alignment 11 What is it? Are we aligned? Why is it critical? Why is it neglected? Why is it so hard to achieve? How do we achieve alignment?
- 12. Key Success Factor Focus & Balance The Main Thing Sustained Growth & Profit Company built to Last Leader in the Industry Learning Point Group 12
- 13. How do we maneuver? Learning Point Group 13
- 14. The Cockpit View Out of Alignment • Left of runway • Altitude too high (above glide path) Learning Point Group 14 In Alignment • Aligned with the runway • At the right Altitude (on glide path)
- 15. CustomerProcesses Horizontal Alignment 15 Regulated • Productive & Innovative • Quality & Value Management Is the Focus • Surpass Customer Expectation • Customer Elation
- 16. Strategy People Vertical Alignment 16 Clear Vision, Mission & Goals • High Intention • Intelligent Direction Motivated Staff • Skillful Execution • Sincere Effort
- 18. Full Alignment Out of Alignment • Left of runway • Altitude too high (above glide path) Learning Point Group 18 In Alignment • Aligned with the runway • At the right Altitude (on glide path)
- 19. Strategy Customer People Processes Full Alignment 19 The Main Thing • Centering People alignment at every level The Main Thing must be • Clear • Easy to understand (Roles) • Consistent with Mission & Goals • Actionable by every Group & Individual Each department/team/group • must be able to see a direct relationship between their work & overarching goals • Focused on the Main Thing The Organization as a whole • a common & unifying concept • every unit can contribute
- 20. PDR Cycle Learning Point Group 20 Process of • Clear • Intelligent of Resources • Meticulous How the Main thing becomes the Main Event Plan Deploy Review
- 21. Review Plan Deploy 21 Organization • Vision • Mission • Values • Meaningful Measures (MM) • (R&R) Customers • Basic Requirements (4 Ps) • Unstated needs • Delight factors Employees • Basic Requirements (3 Cs) • Unstated needs • Delight factors • Perspective of customer satisfaction • Professional competence (growth) Process Improvement Functional Cross functional sub processes sub processes Projects Projects Daily Work • Integration • Continuous Improvement • Fixing errors Site Reviews • Self • On-site • Process • Outcomes Rewards & Recognition • Immediate • Long term Environment • Market • Community • Regulations • Competition • World class Benchmarks PDR Cycle Stretched Goals & Measures Continuous Alignment
- 22. Conclusion Learning Point Group 22 Self-Alignment Auto-pilot The Gap Market place Champion • Be the ‘Glue’ • Fill the gap • Launch others
- 23. To Go and to Grow get Going get Free get Clear Learning Point Group 23 Context Core Capacity Sweet Spot (Continuous Alignment)
- 24. Learning Point Group 25 Get Going Build Reserves Overflowing Inevitably we GROW!
- 25. Implication of Alignment Learning Point Group 26 ↑ Customer Satisfaction ↑ Market Share ↑ Profit↑ Productivity ↓ Price ↓ Cost External Internal More Referrals & References
- 26. Q&A Learning Point Group 27
- 27. Alignment Nuggets 1. Small but GROWING is better than BIG & stuck! • Developing the staying power to perform small successful tasks • Gives you the resourcefulness necessary for accomplishing bigger & big tasks 2. Always be “on the go” & Align towards your goal • Remember the terrain will constantly CHANGE 3. Energize your Dreams • Only by leaving the past behind us, can we live in the Present & prepare for the Future Learning Point Group 28
- 28. 4. Always play to your strength • Be in the sweet spot • Operate in the area of HEALTH & STRENGTH 5. Whatever you do not confront will not change! 6. A clear VISION, GOALS & STRATEGY will guide you! • It will remind you! • Inspires you! • FREE you! (Surprisingly) Learning Point Group 29 Alignment Nuggets