The document discusses strategies for airline marketing and communications in the current competitive landscape. It notes that airline seats risk becoming a greater commodity due to price comparison sites. It suggests two models for competing: lowering prices through price competition, or growing brand value through brand competition. Most airlines today rely on price competition. The document then presents examples from different airlines of using entertainment, connectivity, and assistance to form emotional connections with customers and increase brand value rather than just focusing on price. It recommends investing in strong emotional connections so customers are willing to pay a fair ticket price rather than just the lowest price.