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SOCIAL
ACCOUNTABILITY
TOOLS
Group: Gladiolus
SOCIAL ACCOUNTABILITY
TOOLS
Group: Gladiolus
Group Members
Md. Moin Khan Alis, F-634
Moumita Guha Eva , F-635
Hasibul Ahsan, F-636
Md. Noor-E-Shahan Raz, F-637
Md. Rubel Hossain, F-638
Sayed Mumid Raihan, F-639
Nafis Elahi, F-640
Jannatul Ferdous Mitu, F-642
Q1. Does APA create value in Public
Administration to ensure Good
Governance?
Good Governance
Good
Governance
Accountability Transparency
Responsiveness
Equity
Annual Performance Agreement (APA)
◦ Agreement between an organization and its controlling authority
◦ Usually done to outline the organization’s Mission, Vision, Strategic Objectives
for a certain period of time
◦ Also highlights recent achievement, challenges and Guidelines to overcome
those challenges
◦ Most effective outcome to increase transparency and accountability
How APA creates values
◦ Increase Transparency and Accountability
◦ Clear Idea about Future Objectives and Missions
◦ Motivating Officials by Publishing Recent Achievements
◦ Limiting the Freedom of Officials from being Unaccountable
◦ Transformation from Process-Orientation to Result-Orientation
◦ Creating Measurable Responsibilities
◦ Overall, Building a Public Friendly Organization
Q2. Measure the Effectiveness of SA Tools
in terms of Service Delivery & Citizen
Satisfaction
Social Accounability Tools
◦ Citizen’s Charter
◦ Right to Information (RTI)
◦ Grievance Redress System
◦ National Integrity Strategy
◦ Annual Performance Agreement
Q3. Assess the performance of FPO in
materializing SA Tools
Focal
Point
Official
Relevant
Information
Quick
Delivery
Up-to-Date
Relevant
Training &
Workshop
FPO’s Performance in Materializing SA Tools
RTI District Information Officer
Information Officer for Corona Cell
Chief Information Officer in every office
FPO’s Performance in Materializing SA Tools
Citizen’s
Charter
Ensures Accountability
Information Officer for Corona Cell
Bridge between People & Officials
FPO’s Performance in Materializing SA Tools
APA
Collects Information on
Service Performance
Prepares and Submits
Report
Assesses Validity of
Information
GRS
Raises Awareness on GRS
Prepares and Submits
Report
Often works as offline
GRS Official
Informs the Grievance
Mitigating Officer
NIS
Raises Awareness on NIS
Prepares and Submits
Report
Training & Worshop
Receives Issues regarding
NIS
Thank You!

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Gladiolus.pptx