Social Accountability Tools

1. SOCIAL
ACCOUNTABILITY
TOOLS
Group: Gladiolus

2. SOCIAL ACCOUNTABILITY
TOOLS
Group: Gladiolus
Group Members
Md. Moin Khan Alis, F-634
Moumita Guha Eva , F-635
Hasibul Ahsan, F-636
Md. Noor-E-Shahan Raz, F-637
Md. Rubel Hossain, F-638
Sayed Mumid Raihan, F-639
Nafis Elahi, F-640
Jannatul Ferdous Mitu, F-642

3. Q1. Does APA create value in Public
Administration to ensure Good
Governance?

4. Good Governance
Good
Governance
Accountability Transparency
Responsiveness
Equity

5. Annual Performance Agreement (APA)
◦ Agreement between an organization and its controlling authority
◦ Usually done to outline the organization’s Mission, Vision, Strategic Objectives
for a certain period of time
◦ Also highlights recent achievement, challenges and Guidelines to overcome
those challenges
◦ Most effective outcome to increase transparency and accountability

6. How APA creates values
◦ Increase Transparency and Accountability
◦ Clear Idea about Future Objectives and Missions
◦ Motivating Officials by Publishing Recent Achievements
◦ Limiting the Freedom of Officials from being Unaccountable
◦ Transformation from Process-Orientation to Result-Orientation
◦ Creating Measurable Responsibilities
◦ Overall, Building a Public Friendly Organization

7. Q2. Measure the Effectiveness of SA Tools
in terms of Service Delivery & Citizen
Satisfaction

8. Social Accounability Tools
◦ Citizen’s Charter
◦ Right to Information (RTI)
◦ Grievance Redress System
◦ National Integrity Strategy
◦ Annual Performance Agreement

9. Q3. Assess the performance of FPO in
materializing SA Tools

10. Focal
Point
Official
Relevant
Information
Quick
Delivery
Up-to-Date
Relevant
Training &
Workshop

11. FPO’s Performance in Materializing SA Tools
RTI District Information Officer
Information Officer for Corona Cell
Chief Information Officer in every office

12. FPO’s Performance in Materializing SA Tools
Citizen’s
Charter
Ensures Accountability
Information Officer for Corona Cell
Bridge between People & Officials

13. FPO’s Performance in Materializing SA Tools
APA
Collects Information on
Service Performance
Prepares and Submits
Report
Assesses Validity of
Information

14. GRS
Raises Awareness on GRS
Prepares and Submits
Report
Often works as offline
GRS Official
Informs the Grievance
Mitigating Officer

15. NIS
Raises Awareness on NIS
Prepares and Submits
Report
Training & Worshop
Receives Issues regarding
NIS

16. Thank You!