“Shopper Marketing” has become jargon: everyone talks about it, but no one can quite agree what it means. Instead of worrying about definitions, our newest white paper shifts the conversation to the broader context: designing better shopper experiences.
Simple? Yes, but with endless adaptive possibilities and implications, we think this take on shopper marketing has got a shelf-life to last.
AS SHOPPER MARKETING CONTINUES TO GAIN
A FOOTHOLD IN CANADA, CONFERENCES LIKE
THIS ONE ARE BECOMING MORE AND MORE
VALUABLE. AGENCIES, RETAILERS, AND
MARKETERS ALL NEED TO UNDERSTAND
NOT ONLY THE UNDERPINNINGS OF THE DISCIPLINE,
BUT PERHAPS MORE IMPORTANTLY,
HOW THE DISCIPLINE IS AFFECTED BY THE
NUANCES OF THE CANADIAN RETAIL LANDSCAPE.
THIS DECK IS AN ENCAPSULATION
OF WHAT WE HEARD OVER THE TWO DAYS OF PRESENTATIONS AND DISCUSSIONS.
“Shopper Marketing” has become jargon: everyone talks about it, but no one can quite agree what it means. Instead of worrying about definitions, our newest white paper shifts the conversation to the broader context: designing better shopper experiences.
Simple? Yes, but with endless adaptive possibilities and implications, we think this take on shopper marketing has got a shelf-life to last.
AS SHOPPER MARKETING CONTINUES TO GAIN
A FOOTHOLD IN CANADA, CONFERENCES LIKE
THIS ONE ARE BECOMING MORE AND MORE
VALUABLE. AGENCIES, RETAILERS, AND
MARKETERS ALL NEED TO UNDERSTAND
NOT ONLY THE UNDERPINNINGS OF THE DISCIPLINE,
BUT PERHAPS MORE IMPORTANTLY,
HOW THE DISCIPLINE IS AFFECTED BY THE
NUANCES OF THE CANADIAN RETAIL LANDSCAPE.
THIS DECK IS AN ENCAPSULATION
OF WHAT WE HEARD OVER THE TWO DAYS OF PRESENTATIONS AND DISCUSSIONS.
Brand Love index - Brand Pioneers April 9 2013Panelteam
Brand Love Index
Peter-Paul Laumans - Managing Director Panelteam
Panelteam is a specialist in gathering European market information. Peter-Paul shared European consumer data gathered via Consumer Life Cycle research. Consumer Life Cycle research is a new methodology which measures the European performance of brands in the five main stages of the orientation and purchasing process of consumers. He showed what really matters when consumers buy and focussed on the Brand Love Index. The Brand Love index shows the level of emotional involvement consumers have with a brand and ranks them with their main competing brands.
Presentation was part of Brand Pioneers 2013
How does Marketing Strategy Create Value for Customers Journey?PPCexpo
Dow does Marketing Strategy Create Value for Customers Journey?
The opening passage of Charles Dickens’ A Tale of Two Cities paints a reflection of pre-revolution Paris and London. It is also a reasonably accurate description of the state of marketing in the Digital Age.
Meet the engaged buyer.
Buying isn’t what it used to be. It could be a camera, phone or car – or it could be a million-dollar business software solution. Whatever the purchase, the way customers consider buying it has changed forever. Read Buying Isn’t What It Used To Be to find out why people buy the way they do now – and how your marketing can work harder to meet their expectations.
Buyers are engaging throughout the entire buying process, and as a marketer, you need to be there the whole way. You’ve invested too much to have them walk away from the store with your competitors’ product, so the Last 3 Feet is critical. It’s your last chance to reach buyers before purchase. Read 4 Ways to Win In The Last 3 Feet to ensure consumers seal the deal with your products.
Today small businesses are facing a number of unique challenges when trying to grow business.
From shorter attention spans, higher expectations, and a need for instant gratification amongst customers ― even down to market clutter from the waves rising competition.
Here's a few big tips every small business should know to help you rise to the challenge and grow business.
Help Them Fall In Love - Shopper Marketing & User Experience PrimerBrian Regienczuk
User experience primer / brief for shopper marketing and retail experiences touches on key areas and questions marketing and design experts need to ask to build better integrated brand experiences.
Brand Love index - Brand Pioneers April 9 2013Panelteam
Brand Love Index
Peter-Paul Laumans - Managing Director Panelteam
Panelteam is a specialist in gathering European market information. Peter-Paul shared European consumer data gathered via Consumer Life Cycle research. Consumer Life Cycle research is a new methodology which measures the European performance of brands in the five main stages of the orientation and purchasing process of consumers. He showed what really matters when consumers buy and focussed on the Brand Love Index. The Brand Love index shows the level of emotional involvement consumers have with a brand and ranks them with their main competing brands.
Presentation was part of Brand Pioneers 2013
How does Marketing Strategy Create Value for Customers Journey?PPCexpo
Dow does Marketing Strategy Create Value for Customers Journey?
The opening passage of Charles Dickens’ A Tale of Two Cities paints a reflection of pre-revolution Paris and London. It is also a reasonably accurate description of the state of marketing in the Digital Age.
Meet the engaged buyer.
Buying isn’t what it used to be. It could be a camera, phone or car – or it could be a million-dollar business software solution. Whatever the purchase, the way customers consider buying it has changed forever. Read Buying Isn’t What It Used To Be to find out why people buy the way they do now – and how your marketing can work harder to meet their expectations.
Buyers are engaging throughout the entire buying process, and as a marketer, you need to be there the whole way. You’ve invested too much to have them walk away from the store with your competitors’ product, so the Last 3 Feet is critical. It’s your last chance to reach buyers before purchase. Read 4 Ways to Win In The Last 3 Feet to ensure consumers seal the deal with your products.
Today small businesses are facing a number of unique challenges when trying to grow business.
From shorter attention spans, higher expectations, and a need for instant gratification amongst customers ― even down to market clutter from the waves rising competition.
Here's a few big tips every small business should know to help you rise to the challenge and grow business.
Help Them Fall In Love - Shopper Marketing & User Experience PrimerBrian Regienczuk
User experience primer / brief for shopper marketing and retail experiences touches on key areas and questions marketing and design experts need to ask to build better integrated brand experiences.
Unlock the new Indian shopper journey. Mobile is reshaping our behavior, changing our expectations, building new habits and ways of expressing ourselves.
7 Common Types of Retail Customers (and How to Sell to Them)Vend
One of the things that makes running a retail store so interesting and fun (most days) is the fact that you can encounter an array of characters at your shop. From easy going shoppers who make small talk, to customers on a mission who just want to get in and out of the store, retailers deal with various types of people on a daily basis.
And as any good merchant knows, there isn’t one single solution or best practice for converting all kinds of customers. Each type comes with its own set of qualities, and retailers have to acknowledge these distinctions and tailor their approaches accordingly.
To help you do this, we’ve compiled a list of the most common types of customers that you may encounter, along with tips on how to approach and sell to each one
Digital tools are moving offline thanks to mobile devices, creating a generation of connected consumers in a hyperlinked world. People are using their phones to keep shopping lists, get information, solicit opinions and much more—all while cruising the aisles of brick and mortar stores. In this new reality, bits and bricks are no longer separate and "online" is everywhere.
As today’s consumer-driven technology continues to evolve, the at-retail environment is in the best position to utilize these new tools. Through mobile, retailers can engage shoppers on the spot, enhance their experiences and ultimately influence their decisions right at the point of purchase. Yet, many companies are overwhelmed with the rate of technology change and challenged to find ways to adopt technology into the right state.
At the POPAI Breakthrough Thinking Conference "Marketing at Retail Technology and Shopper Behavior: Reaching Retail Consumers with New Strategies" last Thursday (http://popai.com/tech), Allison Mooney and Caleb Kramer of MobileBehavior, a Tribal DDB Company, shared the latest insights on how consumers are using mobile devices while shopping and how marketers can embrace these behaviors to enhance the in-store experience. See their presentation here.
Retail tours: nuevo producto de turismo experiencial corporativoJosé Cantero Gómez
Son tours guiados con motivo de un viaje creativo e inspirador para conocer e inspirarse de manera directa nuevos modelos de negocio, mejorar la productividad y el crecimiento empresarial o para afrontar un cambio profesional.
Download a full version of the report at:
www.psfk.com/report/future-of-retail-2016
Built on a robust study of trends and patterns in the market, the 6th edition of PSFK Labs’ Future of Retail report offers a directional playbook for brands and retailers – defining 10 pillars to build a modern and engaging shopper experience strategy and go beyond expectations to create an enhanced shopper experience and therefore, build value, drive sales, and boost loyalty.
Featured within the 80+ page report, readers can find:
- 10 actions every retailer can adapt to redefine the shopper experience
- 20 key trends driving change in the marketplace
- Future service concepts for top brands
- Perspectives from leading retail experts across the globe
If you are interested in seeing a presentation of this report or would like to understand how PSFK can help your team ideate new possibilities for your brand, contact us at sales@psfk.com
Vol. 6 | Published November 2015
All rights reserved. No parts of this publication may be reproduced without the written permission of PSFK Labs.
understanding the buyer before selling.pptxGuhan S
this presentation is about understanding the buyer before selling. the presentation is made by the students of pondicherry university (DMS). for more clarity please watch this video on youtube https://youtu.be/akOYy981oQ0
This presentation includes segmentation based shopper behavior and pantaloons case study. It defines the shopping behavior of consumers in an pantaloons store.
PowerPoint presentation on sales process training session, where topics like buying and selling process, sales funnel, sales in different industries, SPANCO model, and buying motives have been covered
Settimo appuntamento di Exhibitionist, incontri tra innovatori di fiere ed eventi. Protagonista Richard Winter, presidente POPAI. Experience design: dal retail alle fiere
2. Contact Information
E-mail . basemsaid77@yahoo.com
E-mail basem.x.Elbendary@gsk.com
Mobile . +966567303293
Country: Jeddah, Saudi Arabia
Address: King Road with Herra Street
P. O. Box: 17129
Zip/Postal Code 21484
Basem Bindary
Basem Bindary
Head of Business development
GlaxoSmithKline
Jeddah, Saudi Arabia.
3. 1.Inside the mind of shopper
2.Shopper Journey & benefits
3.Draw shopper attention (Merchandise styling Tactics & Tools )
4.Brining emotions to shoppers communication
Agenda
4. 1.Inside the mind of shopper
2.Shopper Journey & benefits
3.Draw shopper attention (Merchandise styling Tactics & Tools )
4.Brining emotions to shoppers communication
1
14. Switch
Looking to switch
shopper buying
decision to their
brands
Brand
Developers
Increase occasions
Looking to trigger a
higher frequency of
purchases to
maximize category
revenue
Retailers
18. Keeper
Provide house with day essential staff like
food ..feel enjoy with this responsibility
Banker
Budget mindset , believe that shopping trip
must end up with as specific spending
…he/she looks carefully to prices
Seeker
Looking for new ideas to buy , new taste , new
product …shopping considered as journey
desperate
need a specific item immediately ….if you
don’t have that specific item shopper could be
lost immediately
Reluctant
dislike shopping trip & want it over quickly
Bargain hunter
This shopper is a price mission …& will do
everything to cut cost including moving
between stores & special
19. Any shopper type shows
2 main different reactions
Proactive
Reactive
20.
21. How does shopper make
a choice
But how does he or she make that choice
What are the factors influence purchasing behavior ?
At Hypermarket More than 50,000 products on the shelf are
competition to catch eye of the shopper
In the same time retailers are doing the best in increase shopper staying
time at the store
22. It all about building the right shopper strategy through
Understanding shopping process & shopper behavior
24. Life
What is shopper life style
Attitude
What are their believes &
perceptions
Motive
What motivate them to buy
Shop
How they shop , walk , navigate , Chose
Shopper Pyramid
Path To Purchase
28. How do
shoppers
arrive at
the store
• particular mood to fulfil a certain
mission ,
• With an opinion & expectations
concerning brand / Stores
• They may have pre-shopping list (
pre-planned purchases )
29. At Entrance
Good First impression comes from the entrance
when they find it stand out differently it is the
first positive impression
30. Walking pattern
Some shopper insights show specific behavior when it comes to walking
directions like walking anti-clock wise , it vary from shopper to another
and from industry to industry
Retails plan their floor to achieve directed walking pattern to increase
shopper staying time
31. At Transition
At this area shoppers are not yet ready to take their
planned purchase decision ..they take short time
while orient themselves to the new environment
variance of temp & light may affect orientation
time
They still think that there is a better product
opportunity inside
32. At Destination
Shoppers get used to look at destination from left to
right
Starting eye level shelf then move down till reach the
planned purchases
34. Eye of shopper
Behaviorists called saccades when eye move & called fixation when eye stop
while the eye moves the shopper is virtually blind ….no info registered ,,however
because of the speed at which eye do …saccades last for only 20-40 millisecond ..it is
eye fixation that consumer research are really interested in
Measuring these fixation
allows us to determine
which visual stimuli in the
store attract and hold the
shopper attention….
Customers show different
interest towards which
stimuli they pay attention
& which they don’t
35. Stoop Level 0-3 feet
Below Eye level 3-4 feet
Eye level 4 -6 feet
Stretch level above 6 feet
RETAILERS divide shelf space into 4 distinct vertical zones
37. Teens as shoppers
Teens place more emphasis on friendship than adult social
gathering , they look for event to re-inforce with friends like at
Christmas holidays , week ends , they are socially active
They prefer quick to medium
shopping trip
• Teens leave the discussion while shopping for impulse , they
start to chose in between snacks while the drink on the other
hand is personal…once they back to the group snacks and
drinks get shared
38. The drink on hand & snakes on the
other ,It is personal Experience
39. Based on these insights Coca build a
new shopper strategy around
happiness and giving joy to get their
shopper attention
40.
41.
42. 2
1.Inside the mind of shopper
2.Shopper Journey & benefits
3.Draw shopper attention (Merchandise styling Tactics & Tools )
4.Brining emotions to shoppers communication
45. Path To purchase
Is the path that every consumer take a steps from the moment of entering the store s
till the actual transaction happen
P2P composed of distinct phases where marketers can positively influence the
consumer & turn shopper decision process
It is the art of touching & influencing shopper at every stage of path while giving
them a motive & reasons to buy
46. Category Decision Tree
It is the structured way of shopper navigation till they catch the product
Color cosmetics shopped don’t look for price 1st , 1st they search in-the store to find
the category …then they look after the brand , then the color
It is completely different from Vitamin shoppers who they start with the use 1st
47. Category Decision Tree
It is the structured way of shopper navigation till they catch the product
Color cosmetics shopped don’t look for price 1st , 1st they search in-the store to find
the category …then they look after the brand , then the color
It is completely different from Vitamin shoppers who they start with the use 1st
49. Triggers & Barriers
Triggers are motives that make customer
think to go for shopping or to buy
Triggers are factors affecting shopper
navigation , searching , selection or
buying at path to purchase
50. Safety
•He or she
seeking oral
health safety
•Ensure good oral
care hygiene for
my self
•Protect my kids
from cavities and
gum
Eat Hot & Cold
•He / She needs
to freely eat cold
or hot drink with
pain suffering
Treatment
•Treating Gum
bleeding ,
denture or cavity
disease status
Freshness
•She needs to feel
sense of
freshness as in
mouth odor or
smell
Attractiveness
•She need to
looks beautiful
with sexy
whitening smile
What are triggers
51. Which Brand is suitable for my
teeth ?Cannot differentiate
between types
Many types of brands
confused me and create
difficulty on navigation
I don't see kids toothpaste or
tooth brush and how to use
I don’t easily recognize brush
types and used for what ?
What are Barriers
55. 3
1.Inside the mind of shopper
2.Shopper Journey & benefits
3.Draw shopper attention (Merchandise styling Tactics & Tools )
4.Brining emotions to shoppers communication
58. Visible
•Doesn’t mean giving higher space , it is 4 rights …right space , on the right location at the right
quantity in the right mix
•Customers hate looking up & bending down
59. Accessibility
• Your right height…..Make it easily accessible
for shopper to reach
• Consider shopper demographics , right
heights
60. Tangibility
Shoppers recognize what they see ,But they feel
what they touch, touching the merchandise helps in creating that kind of emotion
& give a better chance for a shopper to buy
62. What are merchandising & styling tactics to be
considered while drawing shopper attention
63. What you need to consider while Draw Shopper
attention
1.Unity : convey a
harmonious picture (
merchandising Strategy should follow corporate
design guidelines ( color , props , general
presentation method ) also shelf with one
package size display is perceived more beautiful
than shelf holding different sizes
64. What you need to consider while Draw Shopper
attention
2.Balance : convey a Balance of
equilibrium
We call it shopper optical balance …. The arrangement of
all elements ( fixtures , displays , checkouts )
Store visual should be in the state of equilibrium ..visual
symmetry
65. What you need to consider while Draw Shopper
attention
3.Rhythm : it leads shoppers eyefrom
one product to another in specific manner enabling the control
of shopper eye movements …. Shopper used experience to
create the rhythm … Ex, when sorting merchandise by color you
should start with brighter color and end with darkest
66. What you need to consider while Draw Shopper
attention
4.Distance & proportion
1. products displays should look great from every angle
67. What you need to consider while Draw Shopper
attention
4.Distance & proportion
1. products displays should look great from every angle
71. UseUse the right styling & Communication tools
Props / POSM
Use the right props / POSM that will catch your shopper attention & connect them emotional to your
category /Brand Strategy ,Any prop you will use should carry a mission
Place display accessories close to the category , Shoppers get frustrated when they didn’t find
merchandise related to the prop away from it
Locate the displayed product near the prop. Change the prop at regular interval ( seasonal changes )
72. UseUse the right styling & Communication tools
Props / POSM
Colors
Create color relevancy to connect emotionally with you shopper
Color is re-inforce your category / Brand mission
• Using blue light in the fish section
• Fruits is to be presented in a basket of natural material
Like placing a wood barrel in wine division ..which give the essence & touch screen left often behind to give information
73. Purity
Cleanliness
Health
Elegancy
Thinner look
Depression / death
Strong emotions
Love
Energy
Anger
Excitement
Warm feeling
Cheerful –
brightness
Spring
Attention
Stability
Calmness
Depth & willing
Relaxation ‘
Nature
Safety
Environmental friendly
Royalty
Wealth
74. Spreadsense of real simulation to your product styling to
match your end situation
75. Spread sense of real simulation
Bundle Presentation
75
Bundle presentation is most common cross selling , by presenting products with certain
level of relevancy together
Relevancy here driven from the perspective of user or use , Bundled presentation leads to
desirable consequences for shopper & remind shopper to complete his shopping basket
76. 4
1.Inside the mind of shopper
2.Shopper Journey & benefits
3.Draw shopper attention (Merchandise styling Tactics & Tools )
4.Brining emotions to shoppers communication
78. What is the difference
between emotion &
feeling
79. Feelings are conscious subjective
experiences like being happy or angry
Emotions are below conscious awareness
….emotions can be love , hate , attitude , perceptions
& behaviors
82. Why it looks
beautiful ?
Emotions play a significant role in giving
the core sense of beauty
Give Brands moments at the store to communicate
Video
83. Is there reasons to
buy your brand?
What makes pre-planned shoppers leave their shopping list and buy your brand
How can you influence shopper to buy your brand which their were not planning to do
85. Bring Emotions
To your Shopper Visual
Communication at 3 positions
Connect with shopper emotional truth
Engage : engage them into brand story
Inspire : Inspire them
90. Shoppers measured by the money and
time they spend at the store ,The
longer stating time within shopper
journey , the more likely to have a
higher opportunity to influence
shopper purchases
Measuring shopper efficiency
91. You can not win your
shopper money & time
without getting their
attentions
92. Basem
Bindary
Head of Business development,
GlaxoSmithKline
Jeddah, Saudi Arabia
Contact Information
E-mail Address: basemsaid77@yahoo.com
Mobile Phone: +966567303293
Country: Jeddah, Saudi Arabia
Address: King Road with Herra Street
P. O. Box: 17129
Zip/Postal Code 21484
Basem Bindary