ISS is a remanufacturing and product line transfer company that has been in business since 1949, with 5 locations across North America and capabilities in remanufacturing, line transfers, and program management that can help companies improve profitability and brand loyalty by lowering costs and increasing quality through outsourcing service parts programs to ISS. ISS outlines their capabilities in remanufacturing, line transfers, sourcing, quality management, and engineering that allow them to take over non-core product lines and service parts programs from other companies.

1. Increasing Profitability & Brand
Loyalty Through Service Parts
 About ISS
 Remanufacturing
 Product Line Transfers
 Potential Programs

2. About ISS
 Founded 1949
 5 locations/130,000
sq ft
 ISO/TS 16949:2002
registered
 Authorized Warranty
& Exchange Center
for GM/Delphi

3. About ISS
Line Transfer and Reman
Programs with:
 GM
 Delphi
 Visteon
 WorldPac
 Ford
 Harley Davidson

4. the Client Benefits Using ISS
 Free up space
 Free up manpower
 Free up vendors
 Improve profitability

5. Two Solutions
Line Transfer Reman
Non-strategic to the
Yes Yes
Client
Cost of part Low High
Cost of ownership
to end consumer Low High
Updates/bulletins to
Rare or never Sometimes or frequently
product
Environmental
Limited Present or potentially present
concerns

6. Two Solutions
Line Transfer Reman
Results:
 Improve Total Cost Management of the Client
 Lower Total Cost of Ownership for consumer
 Increase brand loyalty of consumer to the Client

7. Remanufacturing
 Exchanging units customers
identify as defective (cores)
for functioning units.
 The cores are then
remanufactured and added to
inventory for future use.
Reman

8. Benefits of Reman
 Flexibility
 Lower inventory costs
 Lower component costs
 Lower cost per piece
 Same/better quality
 Just as fast
 Save resources
 Good for environment and
corporate image
Reman

9. 8 Reasons to Choose ISS
1. Flexibility
2. Low Cost
3. Your Customers Will Love Us
4. Self Sufficiency
5. Quality
6. Scalability
7. Engineering
8. Experience
Reman

10. Flexibility
 Proprietary software for managing reman
 Proprietary software for EDI
 Testing equipment quick to change
 Quick at building new equipment
Reman

11. Lower Cost
 Low non-union labor rate
 Systems have customizable cost restriction
limits
 Serialized products
 Automatic notice of updates
 Rigorous field failure monitoring
Reman

12. Your Customers Will Love Us
Reman

13. Self Sufficiency
 Focused on solving problems ourselves
 We can develop/maintain test equipment
 We can make our own components
Reman

14. Quality
Reman

15. Scalability
 Have infrastructure to cycle from 40%
between peak and slow season
 Can double 130k total footprint in 6
months
 Programs from 2 units/day to high volume
Reman

16. Engineering
 Consult on designing for reman
 Our engineers speak your language
Reman

17. Experience
 30+ years of factory-authorized reman
experience
 Technicians avg 7.3 years
 Warranty exchange
 Core retrieval
 EDI
 C/S staff
Reman

18. Product Line Transfers
Transferring a non-core Product Line’s:
– Products
– Vendors
– Customers
from the Client to ISS.
Line Transfer

19. The Handoff
Line Transfer

20. What to Expect
 We meet your schedule
 We meet cost expectations
 Confidentiality
 No interruptions
 We do it ourselves (when possible)
Line Transfer

21. Transfer Template
 A schedule for consolidating existing inventory into our facilities.
 A schedule for acquiring all Intellectual Property associated with the
Product Line.
 A schedule for vetting current vendors, and evaluating them against our
existing vendor base.
 A plan and contact list for communicating with all relevant Client
employees and customers.
 A plan for any engineering or product validation ISS may need to
perform.
 A plan for any domestic sub-assembly ISS may need to perform.
 A Market Delivery Plan that may include EDI, bar coding and
Transparent Drop Shipping components.
 A Quality Control Plan that ensures we meet our TS and IS standards.
Line Transfer

22. Transfer Template
Line Transfer

23. The Tools are in Place
Line Transfer

24. Inventory Management
 150,000 sq. ft. footprint
in 4 facilities
 Capacity to double size
in 6 months
 Shipping containers →
Delivery in 1 week
Line Transfer

25. Inventory Management
Flexible organization:
 Consignment
 Lifetime/long-term single purchase
 Ongoing supply
Line Transfer

26. Fulfillment & Documentation
Services
 EDI
 International import/export
 Barcoding
 Warranty processing
Line Transfer

27. Transparent Fulfillment
Line Transfer

28. Sourcing
Quality Management:
 Inspect before production
 Inspect/verify prototype
 Enforce quality standards
 Inspect/verify test run
 Continual plant audits
 Verify packaging
 Final QC at Portland or
Seattle Facility
Line Transfer

29. Submanufacturing
 Portland &
Seattle
Facilities
 Highest TS
Quality
Standards
Line Transfer

30. Engineering & Validation
Line Transfer

31. Potential Programs
Reman Line Transfer

32. Working With ISS
 Improve Total Cost Management of the Client
 Lower Total Cost of Ownership for consumer
 Increase brand loyalty of consumer to the Client