An audit was conducted of two documents used by Chancellor Funeral Home - a price list and a "Things to Remember" sheet. Readers felt the documents needed improvements in areas like spelling, grammar, organization, wording, and tone. Feedback indicated the price list needed the most revisions to quality and organization, while the "Things to Remember" sheet was wordy and could be improved with bullet points. Overall, the audit found opportunities to enhance the documents so they more clearly communicate important information to customers during a difficult time.
Presentation at ASB annual meeting in Lima, Peru on reducing emissions from all land uses (REALU). Contributors to this presentation included Marcos Tito, Konstantin Konig, Roberto Porro, Julio Ugarte and Sandra Velarde from ICRAF; William Vivanco and Eloy Cuellar from INIA; Jan Borner begin_of_the_skype_highlighting end_of_the_skype_highlighting begin_of_the_skype_highlighting end_of_the_skype_highlighting from CIFOR; Doug White and Glenn Hyman from CIAT
Este documento discute las nuevas tendencias educativas mediadas por las tecnologías de la información y la comunicación (TIC). Señala que el proceso de enseñanza-aprendizaje involucra al docente, el deseo del alumno de ser escuchado, y los contenidos que se enseñan. También describe al alumno como un sujeto que busca la promoción a través de la universidad. Finalmente, explica que los contenidos han cambiado a lo largo de la modernidad y ahora se enfocan en las especializaciones y competencias apo
The document outlines reforms to Peru's forest sector legislation and institutions to promote sustainable forest management, including establishing a new forest zoning system, mechanisms for communities and companies to access forest resources, efforts to reduce deforestation and illegal logging, and initiatives to improve forest monitoring and transparency.
YouTube es un sitio web creado en 2005 que permite a los usuarios subir y compartir videos. Fue adquirido por Google en 2006 por $1.65 mil millones y opera como una de sus subsidiarias. Los usuarios pueden ver una variedad de videos profesionales y amateurs usando un reproductor basado en Adobe Flash o HTML5.
Lessons from implementing tenure reforms in major forested countriesCIFOR-ICRAF
This presentation was delivered by Anne M Larson and Iliana Monterroro at Megaflorestais in Peru.
Topics discussed include framing questions, case studies and lessons for forest tenure reform.
Learn more about the event here: http://www.megaflorestais.org/content/megaflorestais-2015
Presentation at ASB annual meeting in Lima, Peru on reducing emissions from all land uses (REALU). Contributors to this presentation included Marcos Tito, Konstantin Konig, Roberto Porro, Julio Ugarte and Sandra Velarde from ICRAF; William Vivanco and Eloy Cuellar from INIA; Jan Borner begin_of_the_skype_highlighting end_of_the_skype_highlighting begin_of_the_skype_highlighting end_of_the_skype_highlighting from CIFOR; Doug White and Glenn Hyman from CIAT
Este documento discute las nuevas tendencias educativas mediadas por las tecnologías de la información y la comunicación (TIC). Señala que el proceso de enseñanza-aprendizaje involucra al docente, el deseo del alumno de ser escuchado, y los contenidos que se enseñan. También describe al alumno como un sujeto que busca la promoción a través de la universidad. Finalmente, explica que los contenidos han cambiado a lo largo de la modernidad y ahora se enfocan en las especializaciones y competencias apo
The document outlines reforms to Peru's forest sector legislation and institutions to promote sustainable forest management, including establishing a new forest zoning system, mechanisms for communities and companies to access forest resources, efforts to reduce deforestation and illegal logging, and initiatives to improve forest monitoring and transparency.
YouTube es un sitio web creado en 2005 que permite a los usuarios subir y compartir videos. Fue adquirido por Google en 2006 por $1.65 mil millones y opera como una de sus subsidiarias. Los usuarios pueden ver una variedad de videos profesionales y amateurs usando un reproductor basado en Adobe Flash o HTML5.
Lessons from implementing tenure reforms in major forested countriesCIFOR-ICRAF
This presentation was delivered by Anne M Larson and Iliana Monterroro at Megaflorestais in Peru.
Topics discussed include framing questions, case studies and lessons for forest tenure reform.
Learn more about the event here: http://www.megaflorestais.org/content/megaflorestais-2015
This document outlines Emily Spears' 2017 social media strategy. The objectives are to increase followers on Instagram and Facebook by promoting both platforms using hashtags and tagging, and to increase YouTube subscribers by 1500 in 3 months. The strategy involves posting more gaming content across all platforms and monitoring Twitter for brand mentions. Key dates include gaming events in March, June, and quarterly reporting on website traffic and follower growth in February, May, August, and November.
The document is a physical education syllabus for primary, secondary, and pre-university levels in Singapore from 2006. It outlines the aims, objectives, scope, content, and expected learning outcomes of the PE curriculum. The curriculum aims to develop students' motor skills, knowledge, and attitudes to support a physically active and healthy lifestyle. It covers content areas like fundamental movements, educational gymnastics, dance, games, health and fitness management, athletics, swimming, and other physical activities. Schools are expected to provide a balanced PE program across all levels to help students attain the key learning goals at each stage of their education.
This document summarizes the global achievements and ongoing work of the Forests, Trees and Agroforestry program from 2011-2014. It discusses key outputs including over 10 million people benefiting from improved livelihoods and around 15 million hectares of forests and agroforests better managed. It also highlights several ongoing spatial monitoring and data sharing initiatives. Finally, it provides examples of projects in Latin America focusing on issues like climate change mitigation, forest management, and support for smallholder farmers.
The consulting team conducted interviews at the American Red Cross to address low employee morale. They found that a shift to a more corporate, metrics-driven culture conflicted with the humanitarian mission and created ambiguity. Recommendations included communicating the mission, increasing volunteer recruitment, standardized training, and redefining rewards to recognize both hard and soft performance. Short term fixes included communicating the mission and developing quick trainings, while long term strategies involved establishing strategic approaches, investing in employee development, and allocating more resources to recruiting.
This document is a recommendation report prepared by a student venture group for Terre Haute Brewing Company. It provides an analysis of THBC's business model, stakeholders, strengths, weaknesses, opportunities, and threats. Key recommendations include improving brand awareness and marketing, adjusting pricing based on consumer research, enhancing the use of space for events, and selecting efficient bottling equipment. The report finds THBC has strengths in its heritage, location, and potential for diversified operations, but weaknesses in areas like awareness that require addressing for future success.
Running Head Dissertation of Service Quality Improvement .docxcharisellington63520
Running Head: Dissertation of Service Quality Improvement 1
Dissertation of Service Quality Improvement 2
DISSERTATION OF SERVICE QUALITY IMPROVEMENT
Lusciano Foster
Ashford University
Business Research Methods & Tools (NAG1428A)
BUS642
Loay Alnaji
July 20, 2014
Dissertation of Service Quality Improvement
A research proposal for a possible dissertation entails keen consideration of peer-reviewed articles to establish the possibilities given regarding the topic. Problems, purpose and, hypothesis of the research are to be established to guide during the research. Planning dissertation research for a business follows a format that gives prospectus clients or supporters a vivid view of the reasons and importance of the research.
Service quality improvement has been a critical issue to most business setting, rendering them to provide poor services. They focus on spending a lot of money on ill- conceived services in addition, undermining the best methods to offer their customers with quality services. In such cases, customers feel unsatisfied and not treated in a manner they would like to be handled. Excellent service is an important approach because customer’s loyalty and satisfaction is improved. Every business should focus on how to improve their services in order to retain their customers and gain more customers.
Customers view value as the profit acquired from the trouble encountered such as unfriendly employees, high prices, services that are not attractive and locations that are not convenient to them. With excellent services, profit maximization of the company is improved and customer’s burdens on non-price issues are minimized. Most business organizations suffer low profit because their services do not meet customers’ expectations. Prior researches have concentrated on how services can be measured and nature of customer’s expectations without considering the service quality improvement factor, in order to improve their profits (Loshin, 2011).
This research will help to identify means of improving service in business organizations. Quality need to be described by the customer, whereby it should conform to his or her specification. Most company’s view quality as conformance to organization specifications and this research will help to solve this problem by identifying the best methods of delivering quality service. This research will help to address the questions on how to respond to customers and taking care of them (Hernon, 2011).
Ethics has become a keystone for carrying out successful and significant research. Due to this, the ethical conduct of individual researchers is under unprecedented analysis (Best & Kahn, 2006; Field & Behrman, 2004; Trimble& Fisher, 2006). Some of the ethical concerns likely to be experienced when conducting research are ex.
The Customer Experience Compass brings together the key elements that influence the customer experience. This whitepaper describes the elements of the model in more detail to help assess and shape the customer experience roadmap of your organization.
005 Essay Example Proposal Proposals Examples Thatsnotus. What is a proposal essay. How to Write an Effective Proposal Essay .... Written Proposal Template. Write my proposal paper, How to Write a Proposal Essay/Paper. Writing a paper proposal MTA Production. How To Write A Body Paragraph For Argumentative Essay PDF. Module 3: Assignment: Letter - Writing a Proposal Letter Homework .... How to Write a Proposal that Never Fails to Get Clients Proposal .... grant proposal Doc Template pdfFiller. How to Title an Essay: A Guide for Students from Our Experts. 20 Written Proposal Examples Dannybarrantes Template Proposal .... How To Write A Paper Topic Proposal Allcot Text. Proposal Writing - 18 Examples, Format, Pdf Examples. Understanding What a Thesis Proposal is and How to Write it. Choose From 40 Research Proposal Templates amp; Examples 100 Free White .... Free Creative Proposal Template Of 30 event Proposal Templates Free .... APA Proposal Format: All Writing Tips amp; Examples Writepaperfor.me. Remarkable How To Write A Proposal Essay Thatsnotus. Example of research paper proposal. How to Write a Research Proposal .... Academic paper proposal. Sample Research Paper Proposal. 2019-03-07. Project proposal writing, Business proposal format, Proposa
Basics Of Writing An Effective Essay By Jackson ZackLisa Chambers
Alexander III of Macedon, also known as Alexander the Great, became king of Macedonia after his father's death in 336 BCE. He then went on to conquer most of the known world of his time. His leadership and respect for his followers allowed him to build a legacy that lasted over 9 centuries after his death. His conquests spread Greek culture and language widely.
SLA Hot Topic: ROI 2.0 Corporate Librarieslibraryzone
Needing to justify their existence is no new topic for any corporate library. Even as corporate libraries are being challenged, now more than ever corporations are looking to accelerate the innovation process, improve productivity, support knowledge-based decision making, and realize innovation. This is not the time to leave key research to Google results. Learn how corporate libraries are helping their corporate parents to boost revenue, cut costs and save worker hours.
The document provides a communication audit report for the Residential and Commuter Life Advisory Board (RCL AB) to improve organizational communication. It identifies strengths like high member commitment and effective leadership. Weak areas include low satisfaction with meeting conduct and lack of agenda/task feedback. Recommendations include having weekly executive and general body meetings, disseminating agendas before meetings, using an evaluation system for events, taking electronic minutes, and designating a parliamentarian. The report utilized surveys, interviews, and observations to analyze the organization and provide suggestions.
Positive Thinking Essays.pdfPositive Thinking Essays. The Power of Positive ...Ashley Arrington
Essay on Positive Thinking Short and Long Essays on Positive Thinking .... The Power of Positive Thinking for Those Diagnosed with Challenges Free .... 8 Positive Thinking Assignments for Students - Brookes Publishing Co.. Positive thinking essay writing. BENEFITS OF POSITIVE THINKING Essay .... Essay On Positive Thinking in English for Students 500 Words Essay. Write a sh
Failure Is An Option (Success Is Too!) PUB 5924 Entrepre.docxlmelaine
Failure Is An Option
(Success Is Too!)
PUB 5924 Entrepreneurial Public Management
Week 8: Failure Is An Option
(Success is Too!)
Return to the Framework
Failure Is An Option
A Framework: Failure Is An Option (Success Is Too!)
Entrepreneurial Governance
Knowledge
(learning)
Innovation
(new ideas)
Opportunity
(timing & luck/
discover &
exploit)
Implementation
(action)
Addressing Risk Culture & Risk Reduction
PUB 5924 Entrepreneurial Public Management
Unit V
Lesson 1: Writing Professional Messages
Introduction
We all communicate through formal and informal channels in various situations, and each mode
of communication can be more or less rich in its ability to send information effectively. For
example, consider the best channel to send messages such as a company announcement or a
letter of resignation. Messages such as these should be written and sent through a formal channel
so that the sender receives the notification, and a record of the notification can be retained.
Writing Professional Messages
Writing professional messages involves four steps:
a. planning the message,
b. organizing the message,
c. writing the message, and
d. proofreading the message.
Before writing a message, careful planning is a necessity. In advance, it must be determined who
the audience is, what feedback is expected, and what outcomes are expected.
Planning Your Message
What is the purpose of the message? Is the message designed to persuade others to take action or
simply share information? Additionally, will the message achieve its purpose if part of the
process is to explain a difficult concept? In every case, part of the planning is to consider if
writing a message is the best way to communicate or whether it would be better to deliver the
message through another medium, perhaps orally.
Once the reason for writing the message is clear, the next step is to determine the support needed
to make and refine each point until it is very specific. Part of this process is to consider the best
methods that will ensure the message will be successful. For example, if the message is asking
for changes to be made, ensure that the timing is right for such a move. Is it practical to ask for
the company to spend money at this time? For example, if the message asks for the purchase of
more equipment, part of the planning must be an analysis of whether or not the timing is right
and if the company can afford to make such a purchase. If the company is experiencing a
financial downturn, then the message will be a waste of time and might even be viewed as
presumptuous or the presenter as out of touch with current trends in the company’s financial
status.
The planning for any message must always consider the people who will read the message. If the
message is going to only a select few people in the local community, it will be worded
differen ...
Self Evaluation Examples For Performance Review ExampJulie Kwhl
1. The document provides steps for requesting writing assistance from HelpWriting.net, including creating an account, completing an order form with instructions and deadline, and choosing a writer to complete the assignment based on their qualifications and reviews.
2. After receiving a completed paper, the customer can request revisions if needed and the company promises original, high-quality content with refunds for plagiarized work.
3. HelpWriting.net uses a bidding system where writers submit bids for assignments and customers choose a writer based on qualifications, order history, and feedback to start working on the paper.
Assessment Instrument Showcase Presentation RubricDue Day 7 .docxgalerussel59292
The document provides a rubric for assessing a presentation on assessment instruments used in correctional systems. It outlines the following key points for the presentation:
1) The presentation should describe 3 different assessment instruments, including the purpose, population assessed, how it is utilized, and type of information yielded.
2) The presentation should be 10-12 slides in PowerPoint format and include detailed speaker notes for each slide.
3) A minimum of 3 sources should be cited and formatted according to APA style.
4) The presentation will be evaluated based on content, readability and style, and mechanics.
MOD 1Ethical Decision MakingStart by reading and following the.docxroushhsiu
MOD 1
Ethical Decision Making
Start by reading and following these instructions:
1. Quickly skim the questions or assignment below and the assignment rubric to help you focus.
2. Read the required chapter(s) of the textbook and any additional recommended resources. Some answers may require you to do additional research on the Internet or in other reference sources. Choose your sources carefully.
3. Consider the course discussions so far and any insights gained from it.
4. Create your Assignment submission and be sure to cite your sources if needed, use APA style as required, and check your spelling.
Assignment:
1. You are asked to give a speech to a high school FBLA (Future Business Leaders of America) class that will introduce them to business ethics. Write a 1-2 page outline of your speech. Also include why you will cover the information and real-life cases you would.
2. Explain how a major trend in the environment has affected your profession, job, or skills— as a professional or student. Be specific. Are any ethical consequences involved, and has this trend affected you?
3. You are applying to a prestigious organization for an important, highly visible position. The application requires you to describe an ethical dilemma in your history and how you handled it. Describe the dilemma and your ethical position. Be sure to fully explain the entire situation. Also discuss how your personal ethical values influenced your decisions and behavior in this matter. (Note those instances where you might find that there was some difference between these aspirational/espoused values and your actual behavior).
4. You are a staff associate at a major public accounting firm and graduated from college two years ago. You are working on an audit for a small, non-profit religious publishing firm. After performing tests on the royalty payables system, you discover that for the past five years, the royalty payable system has miscalculated the royalties it owes to authors for their publications. The firm owes almost $100,000 in past due royalties. All of the contracts with each author are negotiated differently. However, each author’s royalty percentage will increase at different milestones in books sold (i.e., 2% up to $10,000 and 3% thereafter). The software package did not calculate the increases, and none of the authors ever received their increase in royalty payments. At first you can’t believe that none of the authors ever realized they were owed their money. You double check your calculations and then present your findings to the senior auditor on the job.
Much to your surprise, his suggestion is to pass over this finding. He suggests that you sample new additional royalty contracts and document that you expanded your testing and found nothing wrong. The firm’s audit approach is well documented in this area and is firmly based on statistical sampling. Because you had found multiple errors in the small number of royalty contracts tested, the firm’s approach s ...
David Beckham Essay Paper. Online assignment writing service.Lisa Davis
The document provides instructions for requesting and obtaining a paper writing service from HelpWriting.net. It outlines a 5-step process: 1) Create an account with valid email and password. 2) Complete a 10-minute order form providing instructions, sources, and deadline. 3) Review bids from writers and select one based on qualifications. 4) Receive the paper and authorize payment if satisfied. 5) Request revisions to ensure needs are fully met. The service aims to provide original, high-quality content with refunds offered for plagiarized work.
The article discusses principles for improving out-of-school time (OST) arts programs based on focus groups with urban youth. It outlines 10 principles for high-quality programs derived from researchers and case studies, including having professional artist instructors, dedicated space, and a commitment to arts education. The concluding remarks suggest that improving program quality overall based on these principles could increase participation from lesser engaged youth through positive word-of-mouth.
Example Of Comparing And Contrasting Essay.pdfMaria Gomez
How to Start a Compare and Contrast Essay?. Compare and Contrast Essay: Tips & Examples of Comparing and Contrasting. How to write a comparing and contrasting essay grammar - The Best Way .... Surprising Comparison Contrast Essay Examples ~ Thatsnotus. Compare and Contrast Essay II | Secondary School | Lecture. 019 Example Comparison And Contrast Essay Writing College Homework Help .... Strong Compare and Contrast Essay Examples. How to Write a Compare and Contrast Essay Outline Point-By-Point With .... Compare and contrast essay examples college vs high school - Compare ....
This document outlines Emily Spears' 2017 social media strategy. The objectives are to increase followers on Instagram and Facebook by promoting both platforms using hashtags and tagging, and to increase YouTube subscribers by 1500 in 3 months. The strategy involves posting more gaming content across all platforms and monitoring Twitter for brand mentions. Key dates include gaming events in March, June, and quarterly reporting on website traffic and follower growth in February, May, August, and November.
The document is a physical education syllabus for primary, secondary, and pre-university levels in Singapore from 2006. It outlines the aims, objectives, scope, content, and expected learning outcomes of the PE curriculum. The curriculum aims to develop students' motor skills, knowledge, and attitudes to support a physically active and healthy lifestyle. It covers content areas like fundamental movements, educational gymnastics, dance, games, health and fitness management, athletics, swimming, and other physical activities. Schools are expected to provide a balanced PE program across all levels to help students attain the key learning goals at each stage of their education.
This document summarizes the global achievements and ongoing work of the Forests, Trees and Agroforestry program from 2011-2014. It discusses key outputs including over 10 million people benefiting from improved livelihoods and around 15 million hectares of forests and agroforests better managed. It also highlights several ongoing spatial monitoring and data sharing initiatives. Finally, it provides examples of projects in Latin America focusing on issues like climate change mitigation, forest management, and support for smallholder farmers.
The consulting team conducted interviews at the American Red Cross to address low employee morale. They found that a shift to a more corporate, metrics-driven culture conflicted with the humanitarian mission and created ambiguity. Recommendations included communicating the mission, increasing volunteer recruitment, standardized training, and redefining rewards to recognize both hard and soft performance. Short term fixes included communicating the mission and developing quick trainings, while long term strategies involved establishing strategic approaches, investing in employee development, and allocating more resources to recruiting.
This document is a recommendation report prepared by a student venture group for Terre Haute Brewing Company. It provides an analysis of THBC's business model, stakeholders, strengths, weaknesses, opportunities, and threats. Key recommendations include improving brand awareness and marketing, adjusting pricing based on consumer research, enhancing the use of space for events, and selecting efficient bottling equipment. The report finds THBC has strengths in its heritage, location, and potential for diversified operations, but weaknesses in areas like awareness that require addressing for future success.
Running Head Dissertation of Service Quality Improvement .docxcharisellington63520
Running Head: Dissertation of Service Quality Improvement 1
Dissertation of Service Quality Improvement 2
DISSERTATION OF SERVICE QUALITY IMPROVEMENT
Lusciano Foster
Ashford University
Business Research Methods & Tools (NAG1428A)
BUS642
Loay Alnaji
July 20, 2014
Dissertation of Service Quality Improvement
A research proposal for a possible dissertation entails keen consideration of peer-reviewed articles to establish the possibilities given regarding the topic. Problems, purpose and, hypothesis of the research are to be established to guide during the research. Planning dissertation research for a business follows a format that gives prospectus clients or supporters a vivid view of the reasons and importance of the research.
Service quality improvement has been a critical issue to most business setting, rendering them to provide poor services. They focus on spending a lot of money on ill- conceived services in addition, undermining the best methods to offer their customers with quality services. In such cases, customers feel unsatisfied and not treated in a manner they would like to be handled. Excellent service is an important approach because customer’s loyalty and satisfaction is improved. Every business should focus on how to improve their services in order to retain their customers and gain more customers.
Customers view value as the profit acquired from the trouble encountered such as unfriendly employees, high prices, services that are not attractive and locations that are not convenient to them. With excellent services, profit maximization of the company is improved and customer’s burdens on non-price issues are minimized. Most business organizations suffer low profit because their services do not meet customers’ expectations. Prior researches have concentrated on how services can be measured and nature of customer’s expectations without considering the service quality improvement factor, in order to improve their profits (Loshin, 2011).
This research will help to identify means of improving service in business organizations. Quality need to be described by the customer, whereby it should conform to his or her specification. Most company’s view quality as conformance to organization specifications and this research will help to solve this problem by identifying the best methods of delivering quality service. This research will help to address the questions on how to respond to customers and taking care of them (Hernon, 2011).
Ethics has become a keystone for carrying out successful and significant research. Due to this, the ethical conduct of individual researchers is under unprecedented analysis (Best & Kahn, 2006; Field & Behrman, 2004; Trimble& Fisher, 2006). Some of the ethical concerns likely to be experienced when conducting research are ex.
The Customer Experience Compass brings together the key elements that influence the customer experience. This whitepaper describes the elements of the model in more detail to help assess and shape the customer experience roadmap of your organization.
005 Essay Example Proposal Proposals Examples Thatsnotus. What is a proposal essay. How to Write an Effective Proposal Essay .... Written Proposal Template. Write my proposal paper, How to Write a Proposal Essay/Paper. Writing a paper proposal MTA Production. How To Write A Body Paragraph For Argumentative Essay PDF. Module 3: Assignment: Letter - Writing a Proposal Letter Homework .... How to Write a Proposal that Never Fails to Get Clients Proposal .... grant proposal Doc Template pdfFiller. How to Title an Essay: A Guide for Students from Our Experts. 20 Written Proposal Examples Dannybarrantes Template Proposal .... How To Write A Paper Topic Proposal Allcot Text. Proposal Writing - 18 Examples, Format, Pdf Examples. Understanding What a Thesis Proposal is and How to Write it. Choose From 40 Research Proposal Templates amp; Examples 100 Free White .... Free Creative Proposal Template Of 30 event Proposal Templates Free .... APA Proposal Format: All Writing Tips amp; Examples Writepaperfor.me. Remarkable How To Write A Proposal Essay Thatsnotus. Example of research paper proposal. How to Write a Research Proposal .... Academic paper proposal. Sample Research Paper Proposal. 2019-03-07. Project proposal writing, Business proposal format, Proposa
Basics Of Writing An Effective Essay By Jackson ZackLisa Chambers
Alexander III of Macedon, also known as Alexander the Great, became king of Macedonia after his father's death in 336 BCE. He then went on to conquer most of the known world of his time. His leadership and respect for his followers allowed him to build a legacy that lasted over 9 centuries after his death. His conquests spread Greek culture and language widely.
SLA Hot Topic: ROI 2.0 Corporate Librarieslibraryzone
Needing to justify their existence is no new topic for any corporate library. Even as corporate libraries are being challenged, now more than ever corporations are looking to accelerate the innovation process, improve productivity, support knowledge-based decision making, and realize innovation. This is not the time to leave key research to Google results. Learn how corporate libraries are helping their corporate parents to boost revenue, cut costs and save worker hours.
The document provides a communication audit report for the Residential and Commuter Life Advisory Board (RCL AB) to improve organizational communication. It identifies strengths like high member commitment and effective leadership. Weak areas include low satisfaction with meeting conduct and lack of agenda/task feedback. Recommendations include having weekly executive and general body meetings, disseminating agendas before meetings, using an evaluation system for events, taking electronic minutes, and designating a parliamentarian. The report utilized surveys, interviews, and observations to analyze the organization and provide suggestions.
Positive Thinking Essays.pdfPositive Thinking Essays. The Power of Positive ...Ashley Arrington
Essay on Positive Thinking Short and Long Essays on Positive Thinking .... The Power of Positive Thinking for Those Diagnosed with Challenges Free .... 8 Positive Thinking Assignments for Students - Brookes Publishing Co.. Positive thinking essay writing. BENEFITS OF POSITIVE THINKING Essay .... Essay On Positive Thinking in English for Students 500 Words Essay. Write a sh
Failure Is An Option (Success Is Too!) PUB 5924 Entrepre.docxlmelaine
Failure Is An Option
(Success Is Too!)
PUB 5924 Entrepreneurial Public Management
Week 8: Failure Is An Option
(Success is Too!)
Return to the Framework
Failure Is An Option
A Framework: Failure Is An Option (Success Is Too!)
Entrepreneurial Governance
Knowledge
(learning)
Innovation
(new ideas)
Opportunity
(timing & luck/
discover &
exploit)
Implementation
(action)
Addressing Risk Culture & Risk Reduction
PUB 5924 Entrepreneurial Public Management
Unit V
Lesson 1: Writing Professional Messages
Introduction
We all communicate through formal and informal channels in various situations, and each mode
of communication can be more or less rich in its ability to send information effectively. For
example, consider the best channel to send messages such as a company announcement or a
letter of resignation. Messages such as these should be written and sent through a formal channel
so that the sender receives the notification, and a record of the notification can be retained.
Writing Professional Messages
Writing professional messages involves four steps:
a. planning the message,
b. organizing the message,
c. writing the message, and
d. proofreading the message.
Before writing a message, careful planning is a necessity. In advance, it must be determined who
the audience is, what feedback is expected, and what outcomes are expected.
Planning Your Message
What is the purpose of the message? Is the message designed to persuade others to take action or
simply share information? Additionally, will the message achieve its purpose if part of the
process is to explain a difficult concept? In every case, part of the planning is to consider if
writing a message is the best way to communicate or whether it would be better to deliver the
message through another medium, perhaps orally.
Once the reason for writing the message is clear, the next step is to determine the support needed
to make and refine each point until it is very specific. Part of this process is to consider the best
methods that will ensure the message will be successful. For example, if the message is asking
for changes to be made, ensure that the timing is right for such a move. Is it practical to ask for
the company to spend money at this time? For example, if the message asks for the purchase of
more equipment, part of the planning must be an analysis of whether or not the timing is right
and if the company can afford to make such a purchase. If the company is experiencing a
financial downturn, then the message will be a waste of time and might even be viewed as
presumptuous or the presenter as out of touch with current trends in the company’s financial
status.
The planning for any message must always consider the people who will read the message. If the
message is going to only a select few people in the local community, it will be worded
differen ...
Self Evaluation Examples For Performance Review ExampJulie Kwhl
1. The document provides steps for requesting writing assistance from HelpWriting.net, including creating an account, completing an order form with instructions and deadline, and choosing a writer to complete the assignment based on their qualifications and reviews.
2. After receiving a completed paper, the customer can request revisions if needed and the company promises original, high-quality content with refunds for plagiarized work.
3. HelpWriting.net uses a bidding system where writers submit bids for assignments and customers choose a writer based on qualifications, order history, and feedback to start working on the paper.
Assessment Instrument Showcase Presentation RubricDue Day 7 .docxgalerussel59292
The document provides a rubric for assessing a presentation on assessment instruments used in correctional systems. It outlines the following key points for the presentation:
1) The presentation should describe 3 different assessment instruments, including the purpose, population assessed, how it is utilized, and type of information yielded.
2) The presentation should be 10-12 slides in PowerPoint format and include detailed speaker notes for each slide.
3) A minimum of 3 sources should be cited and formatted according to APA style.
4) The presentation will be evaluated based on content, readability and style, and mechanics.
MOD 1Ethical Decision MakingStart by reading and following the.docxroushhsiu
MOD 1
Ethical Decision Making
Start by reading and following these instructions:
1. Quickly skim the questions or assignment below and the assignment rubric to help you focus.
2. Read the required chapter(s) of the textbook and any additional recommended resources. Some answers may require you to do additional research on the Internet or in other reference sources. Choose your sources carefully.
3. Consider the course discussions so far and any insights gained from it.
4. Create your Assignment submission and be sure to cite your sources if needed, use APA style as required, and check your spelling.
Assignment:
1. You are asked to give a speech to a high school FBLA (Future Business Leaders of America) class that will introduce them to business ethics. Write a 1-2 page outline of your speech. Also include why you will cover the information and real-life cases you would.
2. Explain how a major trend in the environment has affected your profession, job, or skills— as a professional or student. Be specific. Are any ethical consequences involved, and has this trend affected you?
3. You are applying to a prestigious organization for an important, highly visible position. The application requires you to describe an ethical dilemma in your history and how you handled it. Describe the dilemma and your ethical position. Be sure to fully explain the entire situation. Also discuss how your personal ethical values influenced your decisions and behavior in this matter. (Note those instances where you might find that there was some difference between these aspirational/espoused values and your actual behavior).
4. You are a staff associate at a major public accounting firm and graduated from college two years ago. You are working on an audit for a small, non-profit religious publishing firm. After performing tests on the royalty payables system, you discover that for the past five years, the royalty payable system has miscalculated the royalties it owes to authors for their publications. The firm owes almost $100,000 in past due royalties. All of the contracts with each author are negotiated differently. However, each author’s royalty percentage will increase at different milestones in books sold (i.e., 2% up to $10,000 and 3% thereafter). The software package did not calculate the increases, and none of the authors ever received their increase in royalty payments. At first you can’t believe that none of the authors ever realized they were owed their money. You double check your calculations and then present your findings to the senior auditor on the job.
Much to your surprise, his suggestion is to pass over this finding. He suggests that you sample new additional royalty contracts and document that you expanded your testing and found nothing wrong. The firm’s audit approach is well documented in this area and is firmly based on statistical sampling. Because you had found multiple errors in the small number of royalty contracts tested, the firm’s approach s ...
David Beckham Essay Paper. Online assignment writing service.Lisa Davis
The document provides instructions for requesting and obtaining a paper writing service from HelpWriting.net. It outlines a 5-step process: 1) Create an account with valid email and password. 2) Complete a 10-minute order form providing instructions, sources, and deadline. 3) Review bids from writers and select one based on qualifications. 4) Receive the paper and authorize payment if satisfied. 5) Request revisions to ensure needs are fully met. The service aims to provide original, high-quality content with refunds offered for plagiarized work.
The article discusses principles for improving out-of-school time (OST) arts programs based on focus groups with urban youth. It outlines 10 principles for high-quality programs derived from researchers and case studies, including having professional artist instructors, dedicated space, and a commitment to arts education. The concluding remarks suggest that improving program quality overall based on these principles could increase participation from lesser engaged youth through positive word-of-mouth.
Example Of Comparing And Contrasting Essay.pdfMaria Gomez
How to Start a Compare and Contrast Essay?. Compare and Contrast Essay: Tips & Examples of Comparing and Contrasting. How to write a comparing and contrasting essay grammar - The Best Way .... Surprising Comparison Contrast Essay Examples ~ Thatsnotus. Compare and Contrast Essay II | Secondary School | Lecture. 019 Example Comparison And Contrast Essay Writing College Homework Help .... Strong Compare and Contrast Essay Examples. How to Write a Compare and Contrast Essay Outline Point-By-Point With .... Compare and contrast essay examples college vs high school - Compare ....
Unit 7 ReadingsReadings and ResourcesArticles, Websites, and .docxjolleybendicty
Unit 7: Readings
Readings and Resources
Articles, Websites, and Videos:
This chapter focuses on assessment & interview and social histories.
·
Writing and human behavior in the social environment. (2018). In Weisman, D., & Zornado, J. L.,
Professional writing for social work practice, Second Edition (Vol. Second edition). Springer Publishing Company.
This chapter provides an overview of record-keeping relative to legal issues such as court requests with a focus on analytical writing.
·
Writing for social work practice. (2018). In Weisman, D., & Zornado, J. L.,
Professional writing for social work practice, Second Edition (Vol. Second edition). Springer Publishing Company.
Building a Case File
Chapter 9Chapter Introduction
· Chapter Nine addresses Social Work Case Management Standard 10, Record Keeping, which is focused on building a case file.
· Chapter Nine addresses Human Service–Certified Board Practitioner Competency 4, Case Management, which is focused on building a case file.
I used to work on a federal grant. The files of our clients were really important to us. The information from the files helped us document the work that we did and the outcomes that we had. If I forgot to record an interaction with a client or if I forgot to ask for the client feedback sheet from each visit, then we had a hole in the record. We also used our files to provide better services to our clients. But the pressure from the government made the second reason appear an afterthought.
—Permission granted from Susan Grant (pseudonym), 2014, text from unpublished interview
This chapter examines the types of information that may be found in a case file or that must be gathered to complete one. For each section of the chapter, you should be able to accomplish the following objectives.
The Case File
· Describe the reasons why the case file is important.Medical Information
· Tell how medical information contributes to a case.
· Decode medical terms.Psychological Evaluation
· List the reasons for a psychological evaluation.
· Make an appropriate referral.
· Identify the components of a psychological report.
· Review two psychological reports.
· Describe the type of information provided by the DSM-5.Social History
· State the advantages and limitations of a social history.
· Name the topics included in a social history.
· List the ways social information may appear in the case file.Other Types of Information
· List the types of educational information that may be gathered.
· Define a vocational evaluation.
·
9-1Introduction
· The
case file is filled with information about the client gathered at various times by various professionals. Exactly which information is needed depends on the individual’s case and the agency’s goals, but many cases involve medical, psychological, social, educational, and vocational information. We introduce each type of inf.
Performance Management and AppraisalMEDICAL CENTERThis healt.docxkarlhennesey
Performance Management and Appraisal
MEDICAL CENTER
This healthcare organization provides a wide array of services including inpatient services, transitional care services, and outpatient treatment and testing.
A few years ago, the facility changed its performance appraisal methodology. It shifted from a subjective performance appraisal system to a more objective rating system that focused on the actions and behaviors of the employee. This shift can be considered as a good move because the use of behavior-based scales tends to overcome evaluation errors that plague more subjective evaluations. Employee evaluations in this organization were performed once a year.
The performance appraisal system was instituted in this healthcare organization as a four-step process:
Step 1: The employee performs a self-appraisal first by completing an appraisal sheet and then submitting it to his or her supervisor. Employees generally welcome use of self-appraisal, and it tends to decrease defensiveness about the process.
Step 2: The supervisor then responds to the same questions the employee had previously answered based on his or her perceptions and observations of the employee’s performance.
Step 3: Finally, the supervisor and employee meet and discuss the ratings on the evaluation.
Step 4: The results of the evaluation are intended to then be used as a guiding tool to determine the annual raise of the employee.
The questions in the performance evaluation questionnaire were divided into two sections. The first section was based on the overall organizational standards that had been set for the entire hospital. Areas addressed in this section include professionalism, efficiency, and quality of work, respect, and service. Every employee, full-time and part-time, has to complete this section of the performance appraisal. The second section of the appraisal consisted of various competencies for each individual position. These competencies were specific to the tasks required to fulfill the duties of the individual in their respective positions. The competencies, varying greatly from position to position, were based strictly on duties required for that position. This is important, as having similarly situated employees evaluated on like criteria improves the consistency of the appraisal process.
In this healthcare organization, both the employee and the supervisor were instructed on the evaluation instrument to rate the employee on each of the areas on the following scale:
0 = Not Applicable
1 = Does Not Meet Expectations
2 = Meets Expectations
3 = Exceeds Expectations
This system was implemented to improve performance appraisals and make them more objective. The use of the same evaluation form throughout the organization improved the consistency in the evaluation process.
The healthcare organization also used some guidelines regarding what should be done if an employee obtained a certain score. Here is a brief description of the organization’s policies. If ...
1. The document provides an overview of conducting needs assessments for settlement services, outlining key aspects like actively listening, asking effective questions, and making appropriate referrals.
2. It emphasizes developing rapport, understanding the client's needs and limitations, and focusing on an outcome that satisfies the client.
3. Examples of effective communication techniques are presented, like reflecting feelings, summarizing to confirm understanding, and closing on a positive note.
The document discusses using implicit motives to improve organizational performance. It describes how implicit motives, the patterns of thought below conscious awareness, drive much of human behavior, especially in stressful situations. Research has found that top performers in roles have consistent implicit motives that differ from average performers. The document outlines how assessing implicit motives can help develop superior performance, select effective leaders, and create a high-performance culture. It then provides a case study of a primary care trust that worked with consultants to transform its culture and performance by focusing on changing managers' implicit motives.
Similar to GBA 300- Communication Audit Chancellor Final Revision (20)
GBA 300- Communication Audit Chancellor Final Revision
1. Chancellor Funeral Home
2576 Hwy 49 South
Florence, MS 39073
(601)845-4449
mrandmrshorton1@gmail.com
Amanda Earnhardt
Jessica Knight
November 29, 2016
3. 1
Executive Summary
An audit of two documents for Chancellor Funeral Home was conducted. The documents
examined and revised were a price list overview and a things to remember sheet. These items are
used frequently by the funeral home to inform their customers of how the pricing structure is laid
out and important information regarding the service and final arrangements for their loved one.
Our objective was to enhance both documents to reflect not only the caring atmosphere that
Chancellor provides but to ensure that the information they wanted to convey was easy to
understand for their customer. To begin the audit, a member of the team spoke with Freddye
Horton, a point of contact from Chancellor to discuss which documents they felt needed revision.
Once the group obtained the documents, we analyzed them and determined improvements
needed to be made in the following areas.
Grammar
Spelling
Content reorganization
Phrasing revision
Our next step was to compile a group of twelve volunteers to review the documents and then rate
them on five different categories using a numbering scale ranging from 0 being very poorly done
to 5 being very well executed. The readers were also asked to rate the document using a plus and
minus which was used to determine how the document made them feel. A plus (+) sign indicated
that the reader liked the content and felt no revision was necessary. A minus (-) sign indicated
that the reader felt changes needed to be made. Once the feedback and ratings were received,
confirming our original thoughts on changes that needed to be made to the document, revisions
were performed.
Introduction
Background
Chancellor Funeral Home is a family owned and operated funeral home and perpetual care
cemetery. They have locations in Byram and Florence, Mississippi. Bill and Sandra Chancellor
opened their doors in 2002 and have been providing funeral and perpetual care needs for local
citizens ever since. The Chancellors’ live by the principle that ‘Family Comes First’ and strive to
provide exemplary customer service to those during their time of need.
Beginning
To start the auditing process, one of our group members spoke with Freddye Horton, a funeral
director at Chancellor Funeral home. After gaining an understanding of which documents would
be the most beneficial to review, we were given a price list explanation document and a
document entitled; ‘Things to Remember’ which entailed important information regarding what
family members needed to provide and do for the funeral service. The main objective of both of
4. 2
the documents is to give a clear and concise understanding of the protocols and what to expect at
Chancellor while being sensitive to family member during such a difficult time.
A group evaluation and discussion was conducted and we determined what needed to be
improved upon. It was important for our group to maintain the integrity and overall messaging of
the original document but felt we could enhance on what Chancellor had already done in the
following ways;
Spelling
Grammar
Content reorganization
Phrasing revision
Our group felt that making these adjustments to the documents would not only improve the
overall reader experience but further support the creditability and thoughtfulness that the
Chancellor family has for their customers.
Audit Methods
Document Selection
Our group is comprised of two students from The University of Alabama during fall semester
2016. We were assigned to perform a communication audit of the business of our choosing with
approval from our professor. After discussing factors that would determine the business we
would partner with we approached Chancellor Funeral Home in Florence, MS. One of the group
members felt Chancellor would be a good match and was familiar with the organization. A
meeting with Freddye Horton, a funeral director for Chancellor, confirmed her agreement to
participate. Mrs. Horton felt it was a great opportunity to get a different perspective on some of
the documents that she uses frequently. It was important to her that the customer felt confident in
what Chancellor Funeral Home has to offer and that they communicate in a kind and effective
way.
Writer Interview
Once decisions were made by the group as to what need to be changed in our minds on the
document, a list of questions were drafted. There were questions that were specifically generated
for the writer of the document with a goal of gaining a comprehensive understanding as to what
the organization is trying to communicate and the thought process behind creating the
documents. After the questions were formed, a local group member then conducted the interview
with Freddye Horton and recorded her feedback.
Reader Interviews
Our group carefully selected twelve volunteers to look over our documents, rated them on a zero
to five scale in selected categories, and provided feedback via interview. The readers were from
various backgrounds with diverse work experience and differing experience with funeral services
(See Appendix E-Reader Demographics). The reader questions were created for our targeted
5. 3
group of readers to obtain feedback on both documents. Additionally, we sought feedback of an
unbiased first-time reader to align with our initial team analysis. Once the reader read through
the document, they were instructed to rate the following categories on a scale of 0 to 5; quality,
effectiveness, organization, comprehension and essential information. A score of zero would
infer a poorly written document and five inferring that it was executed well. The interview
questions further supported the categories scored by asking questions pertaining to content,
organization and overall impression of the documents. The reader interviews provided excellent
information for our group and contributed greatly to the individual analysis we had already
conducted.
Audit Findings
Our audit team found several improvements that could be made for each document. The overall
consensus of what needed to be altered were; spelling, grammar, flow reorganization, reformat
layout and more concise wording. The two documents are used by Chancellor funeral home
frequently and need to be able to communicate to the customer what they should prepare for
regarding the financial and service arrangements for their loved one.
In the “Things to Remember” document the readers felt that the overall information was good
and covered essential information needed but that it was rather wordy and was not reader
friendly. Several readers commented that bullet points and using more concise wording would
improve the document. The tone in this document was not a main concern to readers per review
of interview comments and ratings.
In the “Price List” document, readers seemed to be concerned with the tone and wording. The
organization seemed to be effective and essential information was covered. Some readers made
comments wanting explanation of certain terms used such as “clergy” and “DD-214”. The
grammatical and spelling errors were more apparent in this document than the ‘Things to
Remember’ document. There were also not many comments regarding the flow, the placement of
information was appropriate. The improvement of tone, wording, grammatical and spelling
errors will allow this document to be better received by future readers.
Figure 1 illustrates the readers’ feelings concerning improvement of the document in 5 areas:
quality, effectiveness, organization, comprehension, and essential information. It uses a 0-5rating
scale (0= needs most improvement and 5= needs the least improvement) for importance and
understanding of the document.
6. 4
Figure 1a. Readers’rating areas needing improvement based on importance.
Figure 1a illustrates areas that readers felt needed improvement within the parameters of our five
areas that were grading on a 0-5 scale. A score of zero meant that drastic revision was needed
and a score of five meant that no revision was necessary. This bar chart is in reference to the
‘General Price List’ document. The readers felt confident in the level of comprehension
therefore, that area needed the least amount of revision. Whereas the area in which the readers
felt least confident and a large amount of revision was necessary was in quality and organization.
Figure 1b. Readers rating areas needing improvement based on importance
0 0.5 1 1.5 2 2.5 3 3.5 4
QUALITY
EFFECTIVENESS
ORGANIZATION
COMPREHENSION
ESSENTIAL INFO
Rating Areas of Improvement-
General Price List
0 0.5 1 1.5 2 2.5 3 3.5 4
QUALITY
EFFECTIVENESS
ORGANIZATION
COMPREHENSION
ESSENTIAL INFO
Rating Areas of Improvement-Things
to Remember
7. 5
Figure 1b illustrates areas that readers felt needed improvement in reference to the ‘Things to
Remember’ document. These areas were determined using our parameters for categories of
improvement as well as using a predetermined 0-5 rating scale. A score of zero means that the
document needed drastic improvement in that specific category. A score of five would determine
that the readers felt no improvement was needed in that area. The readers felt confident in the
category of comprehension with an average score of four. The areas that readers felt needed the
most improvement was quality with a score of two.
Figure 2. Reader suggestions for document improvement.
As seen in figure 2, readers noticed similar inconsistencies and suggested changes similar to
those of the group. Changes that the readers felt needed to be made were; adding bullet points,
add concise wording, add consistency and change tone. Yet, they differed from the team in the
fact that they overwhelmingly believed the wording was too much and needed to be stated
differently.
0
2
4
6
8
10
12
14
Add Bulled List More Concise More Consistent Change Tone
NumberofReaders
Reader Suggestions for DocumentImprovement
Number of Readers
8. 6
Audit Recommendations
Our group believes a more organized and reader friendly list would be less complicated when
communicating with the customer, resulting in greater percentage of customer satisfaction. By
sectioning off the fields and adding bulleted lists, the Funeral Director would provide fresh
clarity for the readers, as well as adding a warmer introduction and a lighter tone to the text.
Additionally, the text should be arranged for easier access to the information.
The following is a complete list of out group’s suggestions for improvements:
Add bulleted lists in sections for the ‘Things to Remember’ document.
Move the first two sentences above the General Price List sign.
Provide better wording for communication in both documents
Fix grammatical and spelling errors in both documents
Furthermore, the reader was asked to offer solutions for improvement of the document or areas
they felt could be omitted completely. Figure 2 identifies our readers’ suggestions for improving
the two documents.
Analysis of Recommendations
The suggestions and revised document will give the writer a fresh look into the construction and
readability of the current documents, as well as facilitate changes which could improve its
current effectiveness.
We described how our suggestions could improve the lists:
Reduce the possibility for miscommunication
Ensure the letter is concise without being too harsh
Increase sales
Better guide customers though the funeral process
9. 7
Conclusion
The purpose of this report is to present suggestions and revisions to Mrs. Horton that would help
improve the effectiveness of communication through the lists. It is the group’s belief that by
revising these lists, per our suggestions, sales will increase and confusion will be reduced.
Furthermore, it should diminish the need for secondary communication with grieving families, as
the document is intended to help the family gain a better understanding of how to prepare for a
funeral service.
After interviewing Mrs. Horton and having twelve readers review the document, it became clear
there was a need to revise the document in such a way that would allow a grieving family to have
a clearer understanding of how to complete the funeral process. Although most readers felt the
information was complete, they did not believe the document was consistent or organized
effectively. Most of the readers felt the Things to Remember part of the document was confusing
and/or inappropriate and should be combined with another section or eliminated altogether.
Furthermore, they believed adding a list to clearly define the process was needed to improve the
effectiveness of the letter.
Using the readers’ suggestions and the group’s own recommendations, the goal was made to
revise the document in such a way as to make the steps in the process clearer and improve the
overall consistency of the document. After compiling the data, the group came to the conclusion
that adding three bulleted lists, as well as combining and shortening the document, was the best
way to improve the effectiveness of the letter.
Our audit group would like to thank Chancellor Funeral Home and specifically Mrs. Horton, for
participating in this communication audit. The hope is that the recommendations will benefit and
strengthen the Funeral Home’s communication and sales process. Also, it is the group’s belief
that by revising the lists, sales will increase and the need for further communication regarding
clarification with grieving families will decrease.
14. 12
Appendix C- Writer Interview
1. What is the purpose of this document?
The purposeof this document is to inform the customer of sensitive payment
information. Also, to help our customers remember important information
regarding their loved one's arrangements.
2. Who is this document intended for?
The document is primarily intended for customers with a loved one who has
recently passed away.
3. Why is this document being reviewed?
This document is being reviewed for the purposeof bettering our
communication with the customer. Funeral arrangements can be a sensitive
topic for many individuals, and we want to be certain that we are
communicating in the bestway possible.
4. What, in a single sentence, is the writer’s bottom-line?
To inform the customer of Chancellor’s funeral services
5. What would you like from this audit?
I would like to know how to improve our communication with our
customers. Our customers are important to me and their view of our
company is important to me
17. 15
Reader A Questionnaire
1. Does the reader comprehend the information in document?
Yes, but was hard to follow.
2. Does the reader feel the layout of the document is acceptable? If not, why?
The layout could be split up for easier reading on the Things to Remember document.
3. Does the reader feel that the document is visually appealing?
No, it is bland with hardly any visuals.
4. Does the reader feel that the document conveys creditability of the Chancellor Funeral
Home?
Yes, because it gives detailed information, but there were many errors in the documents that
discredit the business competence.
5. Is the document sensitive to the needs of the customer reading it?
Yes
Numerical Rating System- Please rate the document on a scale of0-5 (0 being very poorly done and
5 being exceptional) regarding the following categories.
Document 1 (‘General Price List’)-
Quality- 1
Effectiveness- 3
Organization- 2
Comprehension- 4
Essential information- 3
Document 2 (‘Things to Remember’)-
Quality- 2
Effectiveness- 4
Organization- 2
Comprehension- 5
Essential Information- 3
20. 18
Reader B Questionnaire
1. Does the reader comprehend the information in document?
Yes, the information given was fairly clear.
2. Does the reader feel the layout of the document is acceptable? If not, why?
The layout felt squished together and crammed with endless information.
3. Does the reader feel that the document is visually appealing?
No, but the reader was not sure if that was the purpose.
4. Does the reader feel that the document conveys creditability of the Chancellor Funeral
Home?
Yes, they clearly know what they are talking about, but the information is overwhelming.
5. Is the document sensitive to the needs of the customer reading it?
No
Numerical Rating System- Please rate the document on a scale of0-5 (0 being very poorly done and
5 being exceptional) regarding the following categories.
Document 1 (‘General Price List’)-
Quality- 3
Effectiveness- 2
Organization- 3
Comprehension- 3
Essential information- 4
Document 2 (‘Things to Remember’)-
Quality- 1
Effectiveness- 2
Organization- 1
Comprehension- 5
Essential Information- 3
23. 21
Reader C Questionnaire
1. Does the reader comprehend the information in document?
Yes, plenty of information.
2. Does the reader feel the layout of the document is acceptable? If not, why?
The General Price List was okay, but the Things to Remember Document was not.
3. Does the reader feel that the document is visually appealing?
No, it is just a bunch of black words on white paper.
4. Does the reader feel that the document conveys creditability of the Chancellor Funeral
Home?
No, because the documents look rushed and not very well thought out.
5. Is the document sensitive to the needs of the customer reading it?
Yes
Numerical Rating System- Please rate the document on a scale of0-5 (0 being very poorly done and
5 being exceptional) regarding the following categories.
Document 1 (‘General Price List’)-
Quality- 4
Effectiveness- 3
Organization- 2
Comprehension- 5
Essential information- 2
Document 2 (‘Things to Remember’)-
Quality- 1
Effectiveness- 2
Organization- 2
Comprehension- 3
Essential Information- 4
26. 24
Reader D Questionnaire
1. Does the reader comprehend the information in document?
Yes, the information could be very helpful.
2. Does the reader feel the layout of the document is acceptable? If not, why?
The layout was okay, it just needed some separation.
3. Does the reader feel that the document is visually appealing?
No
4. Does the reader feel that the document conveys creditability of the Chancellor Funeral
Home?
Yes, the detailed information shows credibility.
5. Is the document sensitive to the needs of the customer reading it?
Yes
Numerical Rating System- Please rate the document on a scale of0-5 (0 being very poorly done and
5 being exceptional) regarding the following categories.
Document 1 (‘General Price List’)-
Quality- 4
Effectiveness- 3
Organization- 2
Comprehension- 5
Essential information- 3
Document 2 (‘Things to Remember’)-
Quality- 2
Effectiveness- 3
Organization- 4
Comprehension- 5
Essential Information- 3
29. 27
Reader E Questionnaire
1. Does the reader comprehend the information in document?
Yes, it is put simply so anyone can understand.
2. Does the reader feel the layout of the document is acceptable? If not, why?
The layout seems not very well thought out.
3. Does the reader feel that the document is visually appealing?
No, it is simple.
4. Does the reader feel that the document conveys creditability of the Chancellor Funeral
Home?
Yes, but the wording was off and distracted from the message.
5. Is the document sensitive to the needs of the customer reading it?
Yes
Numerical Rating System- Please rate the document on a scale of0-5 (0 being very poorly done and
5 being exceptional) regarding the following categories.
Document 1 (‘General Price List’)-
Quality- 1
Effectiveness- 2
Organization- 4
Comprehension- 4
Essential information- 2
Document 2 (‘Things to Remember’)-
Quality- 1
Effectiveness- 2
Organization- 1
Comprehension- 3
Essential Information- 5
32. 30
Reader F Questionnaire
1. Does the reader comprehend the information in document?
Most of it yes, but some of it was not explained well.
2. Does the reader feel the layout of the document is acceptable? If not, why?
The layout was unacceptable; it shows a lack of professionalism.
3. Does the reader feel that the document is visually appealing?
No
4. Does the reader feel that the document conveys creditability of the Chancellor Funeral
Home?
No, the writing is not very professional and has a harsh undertone.
5. Is the document sensitive to the needs of the customer reading it?
Yes
Numerical Rating System- Please rate the document on a scale of0-5 (0 being very poorly done and
5 being exceptional) regarding the following categories.
Document 1 (‘General Price List’)-
Quality- 1
Effectiveness- 3
Organization- 1
Comprehension- 5
Essential information- 3
Document 2 (‘Things to Remember’)-
Quality- 2
Effectiveness- 3
Organization- 4
Comprehension- 5
Essential Information- 3
35. 33
Reader G Questionnaire
1. Does the reader comprehend the information in document?
Yes, but it was very brief.
2. Does the reader feel the layout of the document is acceptable? If not, why?
The general price list was titled incorrectly and therefore was misleading. The layout was also
very choppy.
3. Does the reader feel that the document is visually appealing?
No, since it is black and white and very wordy it is not easy to focus on the information
displayed.
4. Does the reader feel that the document conveys creditability of the Chancellor Funeral
Home?
Yes, it seems to cover many of the items that the family needs to do for the deceased.
5. Is the document sensitive to the needs of the customer reading it?
Yes
Numerical Rating System- Please rate the document on a scale of0-5 (0 being very poorly done and
5 being exceptional) regarding the following categories.
Document 1 (‘General Price List’)-
Quality- 1
Effectiveness- 3
Organization- 1
Comprehension- 5
Essential information- 3
Document 2 (‘Things to Remember’)-
Quality- 2
Effectiveness- 3
Organization- 4
Comprehension- 5
Essential Information- 3
38. 36
Reader H Questionnaire
1. Does the reader comprehend the information in document?
Yes, lots of great info presented
2. Does the reader feel the layout of the document is acceptable?
Things to Remember could be less cluttered.
3. Does the reader feel that the document is visually appealing?
Very plain and dull
4. Does the reader feel that the document conveys creditability of the Chancellor Funeral
Home?
Yes, although not clear on first doc and relevance
5. Is the document sensitive to the needs of the customer reading it?
Yes
Numerical Rating System- Please rate the document on a scale of0-5 (0 being very poorly done and
5 being exceptional) regarding the following categories.
Document 1 (‘General Price List’)-
Quality- 1
Effectiveness- 2
Organization- 1
Comprehension- 3
Essential information- 3
Document 2 (‘Things to Remember’)-
Quality- 3
Effectiveness- 3
Organization- 4
Comprehension- 3
Essential Information- 4
41. 39
Reader I Questionnaire
1. Does the reader comprehend the information in document?
Yes, easy to understand
2. Does the reader feel the layout of the document is acceptable?
Very jumbled wording, perhaps try bullet points on ‘Things to Remember’ document.
3. Does the reader feel that the document is visually appealing?
Yes, for the type of document
4. Does the reader feel that the document conveys creditability of the Chancellor Funeral
Home?
Yes
5. Is the document sensitive to the needs of the customer reading it?
Yes
Numerical Rating System- Please rate the document on a scale of 0-5 (0 being very poorly
done and 5 being exceptional) regarding the following categories.
Document 1 (‘General Price List’)-
Quality- 3
Effectiveness- 3
Organization- 3
Comprehension- 5
Essential information- 4
Document 2 (‘Things to Remember’)-
Quality- 2
Effectiveness- 2
Organization- 2
Comprehension- 5
Essential Information- 3
44. 42
Reader J Questionnaire
1. Does the reader comprehend the information in document?
Yes, wordy but not hard to understand
2. Does the reader feel the layout of the document is acceptable?
It could be improved upon
3. Does the reader feel that the document is visually appealing?
It is somewhat bland but typical for this type of document
4. Does the reader feel that the document conveys creditability of the Chancellor Funeral
Home?
Yes
5. Is the document sensitive to the needs of the customer reading it?
Yes
Numerical Rating System- Please rate the document on a scale of0-5 (0 being very poorly done and
5 being exceptional) regarding the following categories.
Document 1 (‘General Price List’)-
Quality- 3
Effectiveness- 3
Organization- 2
Comprehension- 5
Essential information- 3
Document 2 (‘Things to Remember’)-
Quality- 3
Effectiveness- 3
Organization- 4
Comprehension- 5
Essential Information- 5
47. 45
Reader K Questionnaire
1. Does the reader comprehend the information in document?
Yes, except not clear on location of price list.
2. Does the reader feel the layout of the document is acceptable?
Yes
3. Does the reader feel that the document is visually appealing?
The reader feels it is dull, but that may be what funeral home wants.
4. Does the reader feel that the document conveys creditability of the Chancellor Funeral
Home?
Yes, they are well organized and seem to care as they use the word “loved one” frequently
5. Is the document sensitive to the needs of the customer reading it?
Yes, very much so.
Numerical Rating System- Please rate the document on a scale of0-5 (0 being very poorly done and
5 being exceptional) regarding the following categories.
Document 1 (‘General Price List’)-
Quality- 2
Effectiveness- 3
Organization- 2
Comprehension- 4
Essential information- 3
Document 2 (‘Things to Remember’)-
Quality- 3
Effectiveness- 4
Organization- 3
Comprehension- 4
Essential Information- 3
50. 48
Reader L Questionnaire
1. Does the reader comprehend the information in document?
Yes, but some of the phrasing is a bit rough.
2. Does the reader feel the layout of the document is acceptable?
Things to Remember was too jumbled but the General Price List had a nice layout.
3. Does the reader feel that the document is visually appealing?
It is alright, could be improved.
4. Does the reader feel that the document conveys creditability of the Chancellor Funeral
Home?
Yes, they seem thoughtful and prepared.
5. Is the document sensitive to the needs of the customer reading it?
Yes, some of the phrasing could be improved, but overall it is ok.
Numerical Rating System- Please rate the document on a scale of0-5 (0 being very poorly done and
5 being exceptional) regarding the following categories.
Document 1 (‘General Price List’)-
Quality- 3
Effectiveness- 2
Organization- 4
Comprehension- 4
Essential information- 3
Document 2 (‘Things to Remember’)-
Quality- 3
Effectiveness- 1
Organization- 2
Comprehension- 3
Essential Information- 3
51. 49
Appendix E- Reader Demographics
Reader Sex Age Education Level
# of
Funeral
Experience
Occupation
A Male 30 Bachelor’s Degree 0 Marketing Assistant
B Female 56 Some College 2 Special Needs Caretaker
C Female 65 Some College 3 Retired
D Male 53 Doctorate Degree 2 Executive Director
E Female 25 Bachelor’s Degree 0 Teacher
F Female 27 Associate’s Degree 1 Sales Associate
G Male 33 Bachelor’s Degree 0 Consultant
H Male 27 Master’s Degree 0 Athletic Trainer
I Female 26 Bachelor’s Degree 1 Sales Associate
J Female 54 Some College 15 Director
K Male 68 Bachelor’s Degree 2 Retired
L Female 35 Bachelor’s Degree 3 Police Officer