This document summarizes Poppyscotland's Armed Services Advice Project (ASAP), which provides legal and financial advice to veterans across Scotland. It discusses the expansion of ASAP to 10 regions nationwide and the establishment of a national helpline in 2016. Key statistics are presented on the increasing number of clients served, issues addressed, and financial gains achieved for clients since ASAP's inception in 2010. The success and impact of ASAP is evidenced by independent reviews, parliamentary discussions, media coverage, and social policy reports produced over its first 5 years.

1. Advice - Poppyscotland’s
Journey

2. The Journey to Advice
The Armed Services Advice Project (ASAP)
Views from ASAP participants
ASAP - The story so far
Questions
CONTENT

3. 3
MEETING THE NEED
A report into addressing the needs of Veterans living in Scotland
by Poppyscotland (The Earl Haig Fund Scotland)

4. 4
GLASGOW - LOWS
Project Management
Referral Pathways
Marketing Strategy
Evaluation

5. 5
GLASGOW - HIGHS
Number of veterans accessing the service
Client financial gains
Increased awareness
Value for money

6. 6
CITIZENS ADVICE SCOTLAND

7. 7
Five regional
centres
• Dundee/Fife
• Inverness
• Lanarkshire
• Renfrewshire
• Stirling
National helpline
• 0845 231 0300
Project Co-
ordination

8. Claire Williams
ASAP Project Coordinator

9. What we offer
• Holistic advice on the range of topics covered by
bureaux
• Specialist knowledge and information specific to
the Armed Forces community
• Casework for clients who need a high level of
support, including appeals representation
• Referrals to, and working with, other organisations
for specific support, advice and information as
appropriate

10. ASAP over the years
July 2010
Initial 3 year funding

11. 2012
Independent review of service
validates the approach taken
and supports continuation and
expansion of service
‘Civvy Street, the new frontline’

12. 2013
Increased provision in some
existing areas
Introduced service to
Edinburgh and the Lothians,
and Falkirk Council area

13. 2014
‘Supporting the Armed Forces Community’
Extended service to Aberdeen and
Aberdeenshire, and whole of Tayside
Police Scotland Veterans Referral
Service

14. 2015
Extended service to Argyll and Bute

15. 2016 and beyond
National helpline
0808 800 1007
Ten regions
• Aberdeen and Aberdeenshire
• Argyll and Bute
• Edinburgh and Lothians
• Falkirk
• Fife
• Inverness, Moray and Nairn
• Lanarkshire
• Renfrewshire
• Stirling, Clackmannanshire
• Tayside

16. Who we help

17. Who we help

18. Areas of need

20. ASAP - The story so far
Year Clients Issues
2011 819 2,990
2012 1,134 4,642
2013 1,679 5,791
2014 2,266 8,784
2015 2,471 10,343
2016 2,470 11,771

21. ASAP - The story so far
Since the start of service in July 2010 there has been:
10,000 clients access the service
Nearly 50,000 pieces of advice given
£8,022,682 in client financial gain (which is a return of £3.73 for
every £1 of funding invested in the service

22. ASAP - The story so far
In April 2014 launched the Police Referral
Service
Parliamentary Debates
Regularly receives positive coverage in the
media
Produced social policy reports
5 year impact report