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Gamification
in e-Commerce:
Strategies to Motivate
Consumers in Online
Shopping Crazes in China
by Xiao Chen
ion_shaw@hotmail.com
Xiao Chen
UX Designer
Hangzhou
China
Who knows about
Alibaba?
Others
Alibaba Group
Alipay
Alimama
Ju
Hua
Suan
eTao
TaobaoTmall
Alibaba.
com
Cloud
TaobaoTmall
Gamification and Motivation
Gamification in e-Commerce
Case Study:
Motivate Consumers in Online
Shopping Crazes in China
“Gamification is the use
of game elements and
game design techniques
in non-game contexts. ”
Gamification is not
just borrowing game
elements,
the key is to motivate
the target audience.
Check-In? No, to Get Blessing!
Deeply appreciate
the target audience
Define right
playing fields
Deploy appropriate
gamification mechanics
Design idealized
user experiences
Gamification and Motivation
Gamification in e-Commerce
Case Study:
Motivate Consumers in Online
Shopping Crazes in China
Clear
StrongPurchasing Desire
Blur
Weak
ShoppingAims
Low
Motivation
Motivation
High
Gamification and Motivation
Case Study:
Motivate Consumers in Online
Shopping Crazes in China
Gamification in e-Commerce
Others
Alibaba Group
Alipay
Alimama
Ju
Hua
Suan
eTao
TaobaoTmall
Alibaba.
com
Cloud
Double 11
Promotion
Campaign
Double 12
Promotion
Campaign
1. Audience
Ideal
Consumers1
Potential
Consumers2
Hard to
Obtain3
3 Categories of Customers
2: Playing Fields
Consumer
Motivations
Platform
Objectives
Objectives
of Online Shops
Consumer Motivations
Purchase products with low price
Discover interesting on-line stores
Enjoy the big shopping crazes
Business Objectives:
Online Stores
Promote their brands and stores
Increase volumes of trading
Store clearance to sell products
out of season
Business Objectives: Tmall
Stabilize its influence in
eCommerce industry
Increase volumes of trading
Help its online stores to
spread their brands
Increase advertisement income
Business Objectives: Taobao
Promote the mobile version
of Taobao
Spend the virtual currency
Increase volumes of trading
Help its online stores to
spread their brands
Playing Fields
Consumer
Motivations
Objectives
of Platform
(Tmall)
Objectives
of Speciality
Stores
Business Objectives
Discover / Promote
Brands
Purchase / Sell out
Products
with low prices
Increase Turnovers
Advertise Brads
Achieve Business
Objectives by
Satisfying All of the
Consumer Motivations
Playing Field
Consumer
Motivations
Objectives
of Platform
(Taobao)
Objectives
of Online Shops
Discover / Promote
Online Shops
Spend Out
Virtual Currency
Promote Sales
Achieve Business
Objectives by
Satisfying All of the
Consumer Motivations
Playing Field
Business Objectives
Popularize
Designer Brands
Purchase / Sell out
Cheap Goods
3: Gamification Mechanics
For Gamification in e-Commerce,
Which Motivation Should Game
Elements Align With?
Intrinsic or Extrinsic?
!
Extrinsic
Motivation
Intrinsic
Motivation
Human Motivations
!
Bonus
Reward:
4: User Experience
Conclusion
Gamification for
e-Commerce Platform
Factors
Challenge low
Loyalty long and high
Social Media medium
Iterative
Improvement
keep improving
User Experience,
Visual Design
medium
Driving Factors virtual currency,
levels, points, etc.
Gamification in
e-Commerce Promotions
low
high but no need
to be long
important
no need, next time there
will be a new one
very important
bonus
D
D
D
D
Deeply appreciate
the target audience
Define right playing fields
Deploy appropriate
gamification mechanics
Design idealized
user experiences
DDDD
Deeply appreciate
the target audience
Define right playing fields
Deploy appropriate
gamification mechanics
Design idealized
user experiences
O C T O R
Thank You!
ion_shaw@hotmail.com

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Gamificatiom in e-Commerce