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Future of Work – The Coworking Revolution 1
Future of Work
The Coworking Revolution
2 Future of Work – The Coworking Revolution
Preface
Ramesh Nair
CEO & Country Head
JLL India
Juggy Marwaha
India Lead
WeWork
The Future is Coworking and its tomorrow’s new
office opportunity!
With improved automation enabling a
distributed workforce, emergence of the
start-up economy and multiple travel
options offering access to remote areas,
community working, economical spaces
as well as plug-and-play cubicles are the
need of the hour and on-demand today.
Every now and then, this virtual workforce
needs to collaborate and those in remote
areas need to have presence near a
Central Business District (CBD). Leasing
large office spaces for such marginal
requirements, ruins the economics for
most leaner organisations – especially
within the entrepreneurial zone. The high
cost of establishing and maintaining full-
fledged offices as well as the challenges
in flexibility with long-term leases make
this model unviable. As a result, prime
real estate has remained elusive for most
start-ups, SMEs and even established
medium sized firms.
However, there is now hope on the
horizon, with the availability of viable
options for renting prime central offices
in a flexible manner at Coworking spaces.
Coworking or Community Working is a
great boon today, for a firm with a limited
human capital, or for one which requires
space for a short period. As per this paper,
Mumbai MMR offers the best opportunity
for creating co-working offices, targeted
at firms seeking activity-based spaces
for focussed talent groups. Not to be
left behind, large corporate firms too,
are bucking the trend in the search for
alternative workplaces to nurture top
talent.
Additionally, for the few institutionalised
coworking operators operating in India
today, occupancy levels have been
nearing 100%. The break-even period for
such operators has been approximately
five months of launching—bearing
evidence to the pent up potential across
India’s top cities.
Marginal slowdowns in the global
economy accompanied by an ever
So are you ready
to move your
coffee mugs
around?
expanding class of millennials who know
exactly what they want, are triggering
workplace reforms - where ‘Uber-Cool’
and ‘Chic’ tribes will be the New Normal.
Limited growth is part of today’s larger
global reality, and the creation of
innovative shared communities like co-
working seems to hit a chord.
This thought leadership is about the
‘Future of Work’ and seeks to unravel
a new world order of co-working,
where corporate real estate propels its
ambitions, embraces uncertainty and
turns disruption into an opportunity.
4 Future of Work – The Coworking Revolution
The Rise of Coworking Spaces
Turning Disruption
into Opportunity
“Coworking” is recognised as a style of
working as well as refers to the physical
space where such a sharing community
exists. Coworking essentially involves
individuals or small groups working
independently, but with access to each
other’s critiques, opinions and ideas. It is
especially popular among boutique firms
and start-ups today, for whom coworking
spaces offer flexibility without the need
Alternative workspaces and activity-
based working concepts like coworking
are the result of simultaneous disruption
and innovation in the workplace.
to tie up capital to a lease obligation. In
addition, coworking spaces are used on
an on-demand basis.
The coworking concept is not new,
but what is exciting about it is the
tremendous growth it has seen around
the globe in the past several years. It is
essentially the private sector’s response
to meet today’s activity-based work
requirements.
Future of Work – The Coworking Revolution 5
Who moved my Coffee Mug?
The most prevalent reasons for using
shared spaces across the globe are
reduced costs, no fixed capital investment
and increased flexibility. Occupier interest
in small, but optimally serviced, work
spaces in premium locations is increasing
by the day. It is anticipated that by
2020 coworking space will overtake the
traditional serviced office.
With their flexible lease options and
location benefits, these new shared
workplaces are serving the on-demand
needs of young entrepreneurs, millennial
start-ups as well as global firms
testing new markets as they expand
geographically. For corporate real estate
(CRE) occupiers, employee experience
in the workplace is an additional area of
focus, to attract and retain talent, as a
generational shift takes place in the labor
market.
India is fast becoming a hub of such
shared work spaces as the trend of a
‘sharing economy’ gains traction in the
country. Online communications and
peer-to-peer sharing reduces the need
for large physical spaces. Global firms
like WeWork are expanding in India and
are replicating some of the coworking
spaces established in mature markets.
This adds a uniformity to the look of
coworking spaces and helps creates the
brand as well. The coworking segment in
India is expected to receive $400 million
in investments by 2018, according to a
study by JLL. Consequently, the segment
is expected to grow by 40-50% in 2017.
The opportunity now exists for CRE
organisations in India to leverage the
growth of coworking networks to replace
their small location requirements.
The coworking segment
in India is expected to
receive $400 million in
investments by 2018,
according to a study by
JLL. Consequently, the
segment is expected to
grow by 40-50% in 2017.
6 Future of Work – The Coworking Revolution
Over the past few years, several
companies have collectively helped
create a novel form of business. The
model goes by many names—shared
workplaces, on-demand workspaces, or
peer spaces—but they all share certain
commonalities.
According to a recent JLL study, the key
drivers of coworking spaces in India are
predominantly—cost, infrastructure and
networking opportunities. Consequently,
the different models of such shared
spaces vary according to the needs of
the occupier sets. While freelancers are
primarily focussed on the cost factor,
start-ups and small and medium-sized
enterprises (SMEs) focus on cost as well
as infrastructure. For large corporate
firms, on the other hand, travel
convenience is a high priority, and hence
prime office location is important as is
infrastructure. In India’s top cities of Delhi
National Capital Region (NCR), Mumbai,
Bangalore and Pune, a co-working space
is likely to lead to cost savings in the range
of 20–25% when compared with leasing
a traditional office space.
To cater to emerging businesses, startups
and freelance professionals, shared
workplace operators offer different
types of office spaces such as business
centres or serviced offices, coworking
spaces, incubation spaces and even
virtual offices. A coworking space is
usually an open floor-format office with
shared spaces for meetings,networking
and collaboration. They primarily try
to address the on-demand needs of
occupiers.
Of Hot Desks
1 The model that works best for start-ups
and emerging businesses in India with an
average staff size of approximately 5–10
employees, according to a JLL study, is
the hot desking model in combination
with a dedicated desk model.
Large corporate firms, however, prefer
hot desks as well as fully furnished /
serviced offices. They specifically require
innovative models within shared spaces
in cities where they do not have any
existing offices, preferably for a team size
of 10-15 employees.
Most of these coworking models operate
out of single spaces and stand at healthy
85% and above occupancy levels. The
average number of seats vary between
60 and 80 in most of these non-branded
spaces, with an average size of ~2,000
sq. ft. This is approximately 28% of
the average size of global coworking
spaces. For the few branded coworking
and Funky Work Stations
Future of Work – The Coworking Revolution 7
We are witnessing a truly disruptive business model
in the form of coworking. With millennials driving the
workforce and the growing need to build communities,
we have a chance to shape the future of work. The
coworking revolution will truly define the future of work in
the commercial office segment - This is where tomorrow’s
new office space opportunity lies.
Ramesh Nair
CEO & Country Head
JLL India
operators present in the market, however,
occupancy levels have been nearing
100%. These spaces typically offer an
average size of 11,000 sq. ft.
Take the case of global organisations
for e.g. WeWork entering India with
coworking spaces. They provide the
space, services and both offline and
online communities, for all members to
collaborate and grow their businesses
to its maximum potential. Such
global models typically take care of
all office space basics with beautifully
designed space, Wi-Fi access and office
management. In the process, such
spaces also connect people with similar
interests and businesses, from cities all
over the globe. Whilst providing a larger
networked community that enhances
collaboration and increases business
manifold.
8 Future of Work – The Coworking Revolution
2
are less than 100 branded coworking
spaces operating in India at present,
but the good news is that this number is
expected to expand by four times over a
period of three years. Aggregated shared
offices, meanwhile, are set to reach
approximately 500 centres by 2020 from
their current status of about 150 centres
(source: Qdesq). There are approximately
300 shared workplace (both branded and
The coworking segment in India is
expected to receive $400 million in
investments by 2018, according to a
recent study by JLL. Consequently, the
segment is expected to grow by 40-
50% in 2017, to reach over 1 million sq.
ft. of leased ‘alternative’ work spaces
by the end of the year. Currently there
are a little over 200 premium business
centres across the country that are set
to double by 2020. Meanwhile, there
Planningfor2020,MumbaiandBangaloreofferbyfarthe
bestopportunityforcreatingcoworkingspacestargeted
atcorporatefirmsseekingactivity-basedofficespacefor
focussedtalentgroups.
Largecorporatefirmsalsoformthemostsignificantgroup
lookingforfunkyworkplacestonurturetheirtoptalent!
unbranded/unorganised) operators in the
country at present, operating almost 720
centres across urban India.
The potential market size for the
coworking segment across India currently
stands in the range of 12-16 million . This
includes start-up employees, professional
freelancers, staff at emerging businesses
as well as large corporate office
employees.
Cutting Chai &
Cutting-edge Workspaces:
Mumbai and Bangalore Beckons!
Future of Work – The Coworking Revolution 9
Source: JLL research
Source: JLL research
Of this potential nation-wide market size, the
total addressable market size for coworking
space across the six major cities of Delhi NCR,
Mumbai, Bangalore, Chennai, Hyderabad and
Pune is approximately 5 million.
The maximum (nearly 70%) business
opportunity here lies with large corporate firms
seeking alternative, activity-based workplaces
to nurture their talent and further their business
growth. The small, emerging business sector
(~20%) follows as the second demand group
looking for hot desking opportunities at low-
cost shared workplaces, while professional
freelancers and start-ups form the rest (~10%) of
the market demand.
Mumbai offers the highest business
potential with a captive target of over a
million people, followed closely by the
NCR with about another million who
would need flexible offices. About half-
a-million each of the total addressable
market demand for coworking spaces
would be found in the three main
southern cities of Bangalore, Chennai
and Hyderabad, along with Pune. Large
corporate enterprises continue to form
the major chunk of this addressable
opportunity across the country’s six major
cities. The emerging business sector
follows as the second, while freelancers
and start-up staff contribute to the rest of
this demand in India’s major cities.
The demand for coworking spaces is
also the highest in the top three cities of
Mumbai, Delhi NCR and Bangalore; while
Potential market size for coworking
across India
Total addressable market size
across 6 major cities
Addressable market size for
6 major cities
smaller cities like Pune and Hyderabad,
for instance, prefer the business centre
format. This is perhaps because business
centers had emerged on India’s ‘flexible’
workplace scene at an earlier date.
Moreover, India’s top three cities have
typically led the transformation in its built
spaces and other cities have eventually
followed.
Mumbai	 NCR Bangalore Chennai Hyderabad Pune
0.11
(8%)
1.25
0.28
(23%)
0.83
(67%)
1.04
0.70
(67%)
0.08
(8%)
0.08
(23%)
1.57
0.37
(65%)
0.13
(22%)
0.13
(22%)
0.53
0.35
(67%)
0.12
(23%)
0.12
(23%)
0.42
0.27
(65%)
0. 09
(22%)
0. 09
(22%)
0.39
0.25
(65%)
0. 09
(22%)
0. 09
(22%)
Freelancers/ StartupsSMEsEnterprise
1.54mn
SMEs
0.1mn
Startups
10.3mn
Enterprise
1.54mn
Freelancers
15.5 mn
20%(1mn)
SMEs
69%(3mn)
Enterprise
11%(0.55 mn)
Freelancers
23%(0.95mn)
MSMEs
(All numbers in million)
10 Future of Work – The Coworking Revolution
The coworking industry is still in its
nascent stage in the country, with several
players emerging in the market. This
is reflected in the fact that over 90% of
India’s 300 shared workplace operators
started their first coworking space in the
last 12 months! (source: Coworkyard)
This space has already gained sizable
attention from occupiers and operators.
With 3–4 startups emerging every day
over the past few quarters, India has
become the third largest startup hub in
the world, with a total employee base of
a million. The numbers are expected to
more than double by 2020. In addition,
India has a huge freelancer workforce
(second in the world), in excess of 15
million professionals, and growing at
a fast pace. Together these two factors
present a potential demand for more
than 3.5–4 million seats.
India takes Baby Steps
WithofficerentalcostscontinuingtoriseacrossIndia’sbusinessdistricts,
thetotalspaceleasedbycoworkingoperatorsinthetopcitiescould
potentiallystandat~7–9millionsq.ft.by2020.
The future of this industry will redefine the term
‘co-working’. The trend is moving towards creating beautiful,
well designed and functional spaces that encourage
collaboration and  create a sense of community. There will
be a paradigm shift in the way companies will operate in
future and some of the best innovations will be an outcome
of such true community collaboration. 
 Juggy Marwaha
India Lead
WeWork
Future of Work – The Coworking Revolution 11
Currently, most of the coworking spaces
(over 95%) in India function out of rented
properties, which is in line with the global
average. Most shared office operations
in India are also currently dominated
by domestic players (almost 90%), with
global operators just beginning to make
an entry into the marketplace.
WeWork, the largest coworking space
provider in the world, has been a recent
entrant, with the first centre in Bangalore
followed by Mumbai and Delhi NCR in
the Indian coworking ecosystem. Many
more players from the US are also set
to enter India’s coworking marketplace.
Interestingly, most plan to purchase
property for their Indian coworking
operations.
By 2025, it is predicted that 42% of India’s
population will be living and working in
its urban centers—spelling out a larger
opportunity right there for a large urban
population likely to adopt shared work
spaces in less than a decade.
While the numbers seem encouraging,
a massive section is still maintaining its
distance from coworking options—i.e.,
mid to large sized organisations. Despite
it being P&L friendly and facilitating
higher productivity, organisations are yet
to accept this emerging space due to real
and perceived challenges related to data
security, possibility of higher attrition and
a sharp divergence from the traditional
manner of working. While a few,
especially in creative and media fields,
have started considering this option, we
expect more awareness on this front will
help more organizations take calculated
steps towards this non-traditional mode
of working and workplaces.
12 Future of Work – The Coworking Revolution
A stagnant global economy and
millennials who know exactly what they
want are triggering workplace reform
around the world, where “cool” offices will
be the new normal by 2020. Low gross
domestic product growth, low interest
rates, low capitalization rate yields, and
low rental growth are part of the larger
global reality creating innovative shared
workplaces like coworking.
Take the case of a global consultancy
firm in Tokyo that occupied five floors
of an office building in an unexciting
warehouse district. Last year, the firm
moved into less than half of its earlier
office space housed within a glitzy
skyscraper right in front of Tokyo Station.
The loss of almost a quarter of its earlier
office space was compensated by 15
different types of workspaces. These
included standing desks, cafe-style desks
and silent library-like offices where talking
and ringing cell phones were prohibited.
Their employees loved the new spaces.
These are difficult times for CRE managers,
even as most global firms expect to
increase their headcount—especially in
Asia—by 2020, they also identify economic
uncertainty as a major threat. This is
exactly where “cool”, activity-based and
shared workplaces come into play with
more emphasis on flexible open areas for
brainstorming, quiet zones and relaxation
spaces.
To hire key talent, especially millennials,
companies have to have exciting offices to
appeal to the new generation workforce.
Global industry experts researching on the
emerging trends in real estate mention the
fact that approximately 10% of millennials
are willing to take a pay cut to work in an
office in a good location and with a good
design!
Companies that are planning coffee bars,
canteen areas, game rooms, bike racks,
fitness centres, and day care centres—
may just have put their finger on the right
“coolness” quotient that their top talent
requires.
Millennials “Like”
“Cool” Offices
3
Future of Work – The Coworking Revolution 13
Age
Education
New Dids on the Block-
why do millennials matter
The future of the workplace is changing. The way we work
is evolving to meet the new demands of a marketplace
driven by advancing technology, and where agile
businesses are disrupting the status quo. And this change
is largely due to the way millennials approach work.
Millennials matter because they are not only different from
those that have gone before, they are also more numerous
than any since the soon-to-retire Baby Boomer generation.
Millennials already form 25% of the workforce in the US
and account for over half of the population in India. By
2020, millennials will form 50% of the global workforce
Alsoanimportantfactortonotehereis
thatIndiaistheyoungeststart-upnation
intheworld,where72%ofthefounders
arelessthan35years.
Thesharingeconomyiscentral
totheeconomicfutureofthe
millennialworkforce.
Demography for start-up
founders
20 years
0.3%
20-25 years
15%
26-30 years
25%
31-35 years
31%
36-40 years
15%
41-45 years
6%
45 years
6%
Founders
GenderBreakup
91%
Comparatively small
share of women
entrepreneurs
9%
Engineering
Graduate
35%
Engineering
Post Graduate
4%
MBA
26%
Other
Garduate
15%
Others
10%
Other Post
Garduate
10%
14 Future of Work – The Coworking Revolution
A millennial’s need for change and
fulfilment may even be addressed by
alternative career choices within the
same organisation. A shared workplace
that helps this young generation of “of-
fice” workers maximise their skills—with
the right exposure, the network and the
experience that they seek—might just
manage to nail them!
For a generation whose outlook
includes community engagement and
self-definition, a career and a work
place along old vertical lines simply do
not appeal. A futuristic tech economy
pre-supposes a freer way to work, by
Experts say that millennials will have as
many as four or five different careers—
not jobs—in the course of their profes-
sional lives. This new generation of the
workforce is hard wired for change and
for maximising their skills to fit in with
their personal life goals.
On-demand, flexible spaces are where
they prefer to work. Retaining millen-
nial talent would have to be an inno-
vative mix of agile workspace design
along with the career platform that
organisations can offer. A good career
trajectory, a sponsor, an environment
where voices are heard and respected
are just some of the elements that may
help corporates attract and hold on to
talent.
doing away with the daily grind and
focussing on productivity instead. The
new gigging career of the millenni-
al—custom-assembled and defiant
of organizational constraint—is why
part-time fiction writing or weekend
fitness instructing is increasingly finding
acceptance.
Entrepreneurs, freelancers, start-ups,
artists, small businesses and divisions
of large corporations are together driv-
ing the adoption of coworking spaces
today.
Future of Work – The Coworking Revolution 15
Workplace strategy that once used to
be about maintaining facilities and
cutting expenses have come back
full circle. Organisations today need
to create spaces that attract the best
talent, adjust to shifting workforce
demographics and promote employee
well-being. In addition, all this has to
be accomplished in an increasingly
competitive recruitment and retention
landscape. The changing workplace
also needs a change in CRE strategy,
where the focus is laid squarely on the
“core” and “flexible” work areas of an
organisation.
The answer to such new demands is
simply—new technology.
According to Citrix’s “Workplace of the
Future” report, about 89% of global or-
ganisations will offer mobile work styles
by 2020, enabled by mobile working
technology . As the world shifts from
workplaces to places to work, informa-
tion and technology, human resources
and CRE functions must work together
to create new workplace policies and
solutions that respond to this change.
With improved technology enabling
distributed workforces and travel op-
tions enabling access to remote areas
of a city, economical office space is
easy to locate. Mobile technologies and
personal devices have made working
remotely from a variety of locations
much easier, along with all the modern
tech frills—such as high-speed WiFi
access and on-demand IT solutions
facilitating virtual collaboration.
The Tech Element
Coworking operators alleviates start-ups
from incurring a hefty capex, which is relevant at the
moment. These are companies that don’t necessarily
need a front office identity and therefore it is needless
to spend on costs that arise from expenditure such as
common area maintenance and overhead costs.
Shobhit Agarwal
Managing Director
Capital Markets - JLL India
16 Future of Work – The Coworking Revolution
For Corporates & Start-ups:
•	 Cost effective: Cost per seat in coworking spaces is anywhere between half and one-third
of conventional leasing costs.
•	 No gestation period: Due to readily available infrastructure, you can start working from
day one. Even while travelling, you do not need to search for space to utilise your free
time. You can pre-book your seat in the preferable area and start working with all desired
amenities.
•	 Enhance productivity: Through tie-up with operators who have spaces at multiple
locations or with multiple operators at different locations, you can provide the nearest
options to employees—saving time and improving productivity.
•	 Collaboration: Collaboration with professionals from other fields can help employees stay
updated on market trends and enhance his skills or incorporate new skills. It also provides
a chance to meet new talent and promotes knowledge sharing.
•	 Easy team expansion: There is no restriction on increasing number of seats in a coworking
facility unlike conventional leasing, where due to the limited size of the leased area team
expansion becomes difficult.
4 Five Reasons
why you would want to
consider coworking?
Specialized coworking spaces as a
concept is still to catch up in India, and
the rate of adoption for freelancers is
likely to rise with launch of specialized
coworking spaces in India.
Himanshu Bhatia
Coworkyard
Future of Work – The Coworking Revolution 17
For Developer, Landlord & Investors:
•	 Higher occupancy: Supply of well managed coworking facilities is very low
compared to the potential demand, and hence high occupancy can always
be maintained.
•	 Flexibility: Depending upon expected clientele in a location, the owner/
operator can decide on the best suited combination of open desks, closed
cabins, meeting rooms, etc.
•	 Better pricing: Rentals of coworking spaces are renegotiated every year,
and hence, provides options to add escalations every year, as compared to
once in three years in the conventional leasing model.
•	 Base for future occupier: Once the team size (especially for start-ups)
increases beyond a threshold, it is feasible to lease own space. In such
cases, occupiers usually prefer to expand in the same property, providing a
base for future occupiers.
•	 Low working capital: Once stabilised at more than 60% occupancy, such
places become self-sufficient financially and do not require regular capital
infusion.
18 Future of Work – The Coworking Revolution
Future of Work
The real estate landscape is changing—a
traditional approach to strategy, decision
making and operations is no longer
sufficient. In fact, stability is now an
illusion, or worse, a sign of stagnation.
To thrive in this period of disruption and
uncertainty, taking a visionary approach
is a must.
CRE firms have implemented strategies
ranging from space rationalisation, agile
seating, and work-from-home options
to implement an organisation-wide
change. Cost savings should not be
the only driver for workspace change,
however, and overall productivity and
employee effectiveness, along with
generational shifts, should all be taken
into consideration.
The shared workplace is an alternative
lease arrangement through a third party
that provides corporations with inherent
flexibility. Landlords are also seen striving
to tap into this emerging revenue stream.
It will become a virtual must as an
increasing number of occupiers look for
ways to breathe new flexibility into their
spaces.
5 In this exciting era of disruption, JLL
presents “Future of Work”, our unique
outlook on the changing world of work
and its impact on the next generation
of corporate real estate. The model
is designed to highlight areas that
companies should address to navigate
these seismic shifts in the market: human
experience, digital drive, continuous
innovation, operational excellence and
financial management.
There’s so much energy, creativity and
passion around you at WeWork, there’s an
extra benefit for them just from being part of
the same community.
Matt Donovan
Microsoft
Future of Work – The Coworking Revolution 19
Decoding the
Five Dimensions
Human Experience
Enhance user experience
through engagement,
empowermentandfulfillment
Digital Drive
Harness digitization and rich data
to enhance people and enterprise
performance
Continuous Innovation
Combine new thinking,
solutions and processes to drive
value creation and accelerate
transformation
Operational Excellence
Optimize enterprise resources
and service delivery to increase
productivity, mitigate risks and
ensure high performance
Financial Performance
Manage spending to enable
growth and enhance return
on investment (ROI)
20 Future of Work – The Coworking Revolution
That whole founder-to-founder thing sets
WeWork apart. We are learning from so many other
people here because they are doing the same stuff.
More often than not, they’ve gone through the same
process as us. Instead of scratching your head or
looking up info on the internet, you just ask someone
in the next office or someone sitting beside you.
David Ball
BrandFuel
Future of Work – The Coworking Revolution 21
7Smell the Coffee:
Move Beyond Cubicles
Ultimately, as pointed out right in the
beginning, alternative workspaces are
the result of disruption and innovation,
largely created by a sharing economy.
To survive in a world where flux is the
only constant, corporations not only
need talent, they also need an inspired
workforce who are given the right tools,
encouragement and freedom to perform
to the best of their abilities. The physical
workplace environment can play a critical
role in not just attracting and retaining
talent, but in helping employees to be
successful and productive.
Talent scarcity is a challenge, and
companies who understand this are
already transforming their physical
office spaces to drive talent attraction,
strengthen employee engagement and
boost employee wellness.
Building owners need to work in
alignment with tenants to create new
leasing options that provide greater
ability to manage volatile headcounts.
These can include mixing core leased
spaces with short-term, alternative
working places and other facilities that
enhance the experience of those working
in the building and the surrounding
precinct.
22 Future of Work – The Coworking Revolution
Challenges Ahead
While the prospect of coworking
space over the next couple of years
looks bright, there are some concerns
regarding the sustainability of growth
of coworking space in the longer term.
Some consolidation is expected as
the coworking market matures. Due
to exclusivity agreements, moreover,
most office buildings are only able to
accommodate one coworking operator.
This significantly limits the range of
quality options that coworking providers
can be housed in and consequently
its growth potential. Nevertheless, its
emergence has led to a fundamental
change in attitudes towards the
traditional office format.
While it is important to control the cost of
creating and operating workplaces, it is
also critical to understand the value that
workplaces create in terms of attracting,
retaining, motivating and enabling a
workforce.
Future of Work – The Coworking Revolution 23
Real estate’s potential to enable your
organisation to achieve its ambitions is
bigger than it has ever been—and this is
only the beginning.
Are you ready
for the Future
of Work?
24 Future of Work – The Coworking Revolution
JonesLangLaSallePropertyConsultant(India) PvtLimited©2017.Allrightsreserved.Allinformationcontainedhereinisfromsourcesdeemedreliable;however,norepresentationorwarrantyismadetotheaccuracythereof.
Copyright©(YEAR)ConfederationofIndianIndustry(CII).Allrightsreserved.Nopartofthispublicationmaybereproduced,storedin,orintroducedintoaretrievalsystem,ortransmittedinanyformorbyanymeans(electronic,
mechanical,photocopying,recordingorotherwise),inpartorfullinanymannerwhatsoever,ortranslatedintoanylanguage,withoutthepriorwrittenpermissionofthecopyrightowner.CIIhasmadeeveryefforttoensurethe
accuracyoftheinformationandmaterialpresentedinthisdocument.Nonetheless,allinformation,estimatesandopinionscontainedinthispublicationaresubjecttochangewithoutnotice,anddonotconstituteprofessional
adviceinanymanner.NeitherCIInoranyofitsofficebearersoranalystsoremployeesacceptorassumeanyresponsibilityorliabilityinrespectoftheinformationprovidedherein.However,anydiscrepancy,error,etc.foundinthis
publicationmaypleasebebroughttothenoticeofCIIforappropriatecorrection.
PublishedbyConfederationofIndianIndustry(CII),TheMantoshSondhiCentre;23,InstitutionalArea,LodiRoad,NewDelhi110003,India,Tel:+91-11-24629994-7,Fax:+91-11-24626149;Email:info@cii.in;Web:www.cii.in
Ramesh Nair
CEO & Country Head
JLL India
+91 22 24828400
Contacts
Juggy Marwaha
India Lead
WeWork
+91 9845217999
Ashutosh Limaye
Head - Research and REIS
JLL India
+91 22 39851319
Shajai Jacob
Director & Head – Marketing
JLL India
+91 9811382069
Shobhit Agarwal
MD - Capital Markets
JLL India
+91 9892001200
Nitish Bhasin
MD - Markets
JLL India
+91 9871084466
Akshit Shah
AVP – Research
JLL India
+91 9819578866
Niharika Bisaria
Editor
JLL India
+91 9833791999
For business enquiries
Authors Special Acknowledgement
About WeWork: WeWork is a global network of workspaces where companies grow together. Teams of any size can find refreshingly designed collaborative space,
private offices, and meeting rooms that energize their employees and their guests. But WeWork is so much more than four walls—providing community, amenities,
events, and technology to evolve space into experience. For further information, please visit www.wework.com
About CII: The Confederation of Indian Industry (CII) works to create and sustain an environment conducive to the development of India, partnering industry,
Government, and civil society, through advisory and consultative processes.
CII engages closely with Government on policy issues and interfaces with thought leaders to enhance efficiency, competitiveness and business opportunities for
industry through a wide portfolio of specialized services and strategic global linkages. It also provides a platform for consensus-building and networking on key issues.
Extending its agenda beyond business, CII facilitates corporate initiatives for integrated and inclusive development across diverse domains.
The CII theme for 2017-18, India Together: Inclusive. Ahead. Responsible emphasizes Industry’s role in partnering Government to accelerate India’s growth and
development. The focus will be on key enablers such as job creation; skill development and training; affirmative action; women parity; new models of development;
sustainability; corporate social responsibility, governance and transparency.
Founded in 1895, India’s premier business association has over 8300 members, from the private as well as public sectors, and an indirect membership of over 200,000
enterprises from around 250 national and regional sectoral industry bodies. With 66 offices, including 9 Centres of Excellence, in India, and 10 overseas offices in
Australia, Bahrain, China, Egypt, France, Germany, Singapore, South Africa, UK, and USA, as well as institutional partnerships with 344 counterpart organizations in 129
countries, CII serves as a reference point for Indian industry and the international business community. For further information, please visit ciiwr@cii.in
About JLL, India
JLL is India’s premier and largest professional services firm specializing in real estate. With an extensive geographic footprint across 11 cities (Ahmedabad, Delhi,
Mumbai, Bangalore, Pune, Chennai, Hyderabad, Kolkata, Kochi, Chandigarh and Coimbatore) and a staff strength of over 9,300 - the firm provides investors,
developers, local corporates and multinational companies with a comprehensive range of services including research, analytics, consultancy, transactions, project
and development services, integrated facility management, property and asset management, sustainability, industrial, capital markets, residential, hotels, health care,
senior living, education and retail advisory. The firm was awarded the Property Consultant of the Decade at the 10th CNBC-Awaaz Real Estate Awards 2015 and the Best
Property Consultancy in India at the International Property Awards Asia Pacific 2016-17.
For further information, please visit www.jll.co.in

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Future of Work: The Coworking Revolution

  • 1. Future of Work – The Coworking Revolution 1 Future of Work The Coworking Revolution
  • 2. 2 Future of Work – The Coworking Revolution
  • 3. Preface Ramesh Nair CEO & Country Head JLL India Juggy Marwaha India Lead WeWork The Future is Coworking and its tomorrow’s new office opportunity! With improved automation enabling a distributed workforce, emergence of the start-up economy and multiple travel options offering access to remote areas, community working, economical spaces as well as plug-and-play cubicles are the need of the hour and on-demand today. Every now and then, this virtual workforce needs to collaborate and those in remote areas need to have presence near a Central Business District (CBD). Leasing large office spaces for such marginal requirements, ruins the economics for most leaner organisations – especially within the entrepreneurial zone. The high cost of establishing and maintaining full- fledged offices as well as the challenges in flexibility with long-term leases make this model unviable. As a result, prime real estate has remained elusive for most start-ups, SMEs and even established medium sized firms. However, there is now hope on the horizon, with the availability of viable options for renting prime central offices in a flexible manner at Coworking spaces. Coworking or Community Working is a great boon today, for a firm with a limited human capital, or for one which requires space for a short period. As per this paper, Mumbai MMR offers the best opportunity for creating co-working offices, targeted at firms seeking activity-based spaces for focussed talent groups. Not to be left behind, large corporate firms too, are bucking the trend in the search for alternative workplaces to nurture top talent. Additionally, for the few institutionalised coworking operators operating in India today, occupancy levels have been nearing 100%. The break-even period for such operators has been approximately five months of launching—bearing evidence to the pent up potential across India’s top cities. Marginal slowdowns in the global economy accompanied by an ever So are you ready to move your coffee mugs around? expanding class of millennials who know exactly what they want, are triggering workplace reforms - where ‘Uber-Cool’ and ‘Chic’ tribes will be the New Normal. Limited growth is part of today’s larger global reality, and the creation of innovative shared communities like co- working seems to hit a chord. This thought leadership is about the ‘Future of Work’ and seeks to unravel a new world order of co-working, where corporate real estate propels its ambitions, embraces uncertainty and turns disruption into an opportunity.
  • 4. 4 Future of Work – The Coworking Revolution The Rise of Coworking Spaces Turning Disruption into Opportunity “Coworking” is recognised as a style of working as well as refers to the physical space where such a sharing community exists. Coworking essentially involves individuals or small groups working independently, but with access to each other’s critiques, opinions and ideas. It is especially popular among boutique firms and start-ups today, for whom coworking spaces offer flexibility without the need Alternative workspaces and activity- based working concepts like coworking are the result of simultaneous disruption and innovation in the workplace. to tie up capital to a lease obligation. In addition, coworking spaces are used on an on-demand basis. The coworking concept is not new, but what is exciting about it is the tremendous growth it has seen around the globe in the past several years. It is essentially the private sector’s response to meet today’s activity-based work requirements.
  • 5. Future of Work – The Coworking Revolution 5 Who moved my Coffee Mug? The most prevalent reasons for using shared spaces across the globe are reduced costs, no fixed capital investment and increased flexibility. Occupier interest in small, but optimally serviced, work spaces in premium locations is increasing by the day. It is anticipated that by 2020 coworking space will overtake the traditional serviced office. With their flexible lease options and location benefits, these new shared workplaces are serving the on-demand needs of young entrepreneurs, millennial start-ups as well as global firms testing new markets as they expand geographically. For corporate real estate (CRE) occupiers, employee experience in the workplace is an additional area of focus, to attract and retain talent, as a generational shift takes place in the labor market. India is fast becoming a hub of such shared work spaces as the trend of a ‘sharing economy’ gains traction in the country. Online communications and peer-to-peer sharing reduces the need for large physical spaces. Global firms like WeWork are expanding in India and are replicating some of the coworking spaces established in mature markets. This adds a uniformity to the look of coworking spaces and helps creates the brand as well. The coworking segment in India is expected to receive $400 million in investments by 2018, according to a study by JLL. Consequently, the segment is expected to grow by 40-50% in 2017. The opportunity now exists for CRE organisations in India to leverage the growth of coworking networks to replace their small location requirements. The coworking segment in India is expected to receive $400 million in investments by 2018, according to a study by JLL. Consequently, the segment is expected to grow by 40-50% in 2017.
  • 6. 6 Future of Work – The Coworking Revolution Over the past few years, several companies have collectively helped create a novel form of business. The model goes by many names—shared workplaces, on-demand workspaces, or peer spaces—but they all share certain commonalities. According to a recent JLL study, the key drivers of coworking spaces in India are predominantly—cost, infrastructure and networking opportunities. Consequently, the different models of such shared spaces vary according to the needs of the occupier sets. While freelancers are primarily focussed on the cost factor, start-ups and small and medium-sized enterprises (SMEs) focus on cost as well as infrastructure. For large corporate firms, on the other hand, travel convenience is a high priority, and hence prime office location is important as is infrastructure. In India’s top cities of Delhi National Capital Region (NCR), Mumbai, Bangalore and Pune, a co-working space is likely to lead to cost savings in the range of 20–25% when compared with leasing a traditional office space. To cater to emerging businesses, startups and freelance professionals, shared workplace operators offer different types of office spaces such as business centres or serviced offices, coworking spaces, incubation spaces and even virtual offices. A coworking space is usually an open floor-format office with shared spaces for meetings,networking and collaboration. They primarily try to address the on-demand needs of occupiers. Of Hot Desks 1 The model that works best for start-ups and emerging businesses in India with an average staff size of approximately 5–10 employees, according to a JLL study, is the hot desking model in combination with a dedicated desk model. Large corporate firms, however, prefer hot desks as well as fully furnished / serviced offices. They specifically require innovative models within shared spaces in cities where they do not have any existing offices, preferably for a team size of 10-15 employees. Most of these coworking models operate out of single spaces and stand at healthy 85% and above occupancy levels. The average number of seats vary between 60 and 80 in most of these non-branded spaces, with an average size of ~2,000 sq. ft. This is approximately 28% of the average size of global coworking spaces. For the few branded coworking and Funky Work Stations
  • 7. Future of Work – The Coworking Revolution 7 We are witnessing a truly disruptive business model in the form of coworking. With millennials driving the workforce and the growing need to build communities, we have a chance to shape the future of work. The coworking revolution will truly define the future of work in the commercial office segment - This is where tomorrow’s new office space opportunity lies. Ramesh Nair CEO & Country Head JLL India operators present in the market, however, occupancy levels have been nearing 100%. These spaces typically offer an average size of 11,000 sq. ft. Take the case of global organisations for e.g. WeWork entering India with coworking spaces. They provide the space, services and both offline and online communities, for all members to collaborate and grow their businesses to its maximum potential. Such global models typically take care of all office space basics with beautifully designed space, Wi-Fi access and office management. In the process, such spaces also connect people with similar interests and businesses, from cities all over the globe. Whilst providing a larger networked community that enhances collaboration and increases business manifold.
  • 8. 8 Future of Work – The Coworking Revolution 2 are less than 100 branded coworking spaces operating in India at present, but the good news is that this number is expected to expand by four times over a period of three years. Aggregated shared offices, meanwhile, are set to reach approximately 500 centres by 2020 from their current status of about 150 centres (source: Qdesq). There are approximately 300 shared workplace (both branded and The coworking segment in India is expected to receive $400 million in investments by 2018, according to a recent study by JLL. Consequently, the segment is expected to grow by 40- 50% in 2017, to reach over 1 million sq. ft. of leased ‘alternative’ work spaces by the end of the year. Currently there are a little over 200 premium business centres across the country that are set to double by 2020. Meanwhile, there Planningfor2020,MumbaiandBangaloreofferbyfarthe bestopportunityforcreatingcoworkingspacestargeted atcorporatefirmsseekingactivity-basedofficespacefor focussedtalentgroups. Largecorporatefirmsalsoformthemostsignificantgroup lookingforfunkyworkplacestonurturetheirtoptalent! unbranded/unorganised) operators in the country at present, operating almost 720 centres across urban India. The potential market size for the coworking segment across India currently stands in the range of 12-16 million . This includes start-up employees, professional freelancers, staff at emerging businesses as well as large corporate office employees. Cutting Chai & Cutting-edge Workspaces: Mumbai and Bangalore Beckons!
  • 9. Future of Work – The Coworking Revolution 9 Source: JLL research Source: JLL research Of this potential nation-wide market size, the total addressable market size for coworking space across the six major cities of Delhi NCR, Mumbai, Bangalore, Chennai, Hyderabad and Pune is approximately 5 million. The maximum (nearly 70%) business opportunity here lies with large corporate firms seeking alternative, activity-based workplaces to nurture their talent and further their business growth. The small, emerging business sector (~20%) follows as the second demand group looking for hot desking opportunities at low- cost shared workplaces, while professional freelancers and start-ups form the rest (~10%) of the market demand. Mumbai offers the highest business potential with a captive target of over a million people, followed closely by the NCR with about another million who would need flexible offices. About half- a-million each of the total addressable market demand for coworking spaces would be found in the three main southern cities of Bangalore, Chennai and Hyderabad, along with Pune. Large corporate enterprises continue to form the major chunk of this addressable opportunity across the country’s six major cities. The emerging business sector follows as the second, while freelancers and start-up staff contribute to the rest of this demand in India’s major cities. The demand for coworking spaces is also the highest in the top three cities of Mumbai, Delhi NCR and Bangalore; while Potential market size for coworking across India Total addressable market size across 6 major cities Addressable market size for 6 major cities smaller cities like Pune and Hyderabad, for instance, prefer the business centre format. This is perhaps because business centers had emerged on India’s ‘flexible’ workplace scene at an earlier date. Moreover, India’s top three cities have typically led the transformation in its built spaces and other cities have eventually followed. Mumbai NCR Bangalore Chennai Hyderabad Pune 0.11 (8%) 1.25 0.28 (23%) 0.83 (67%) 1.04 0.70 (67%) 0.08 (8%) 0.08 (23%) 1.57 0.37 (65%) 0.13 (22%) 0.13 (22%) 0.53 0.35 (67%) 0.12 (23%) 0.12 (23%) 0.42 0.27 (65%) 0. 09 (22%) 0. 09 (22%) 0.39 0.25 (65%) 0. 09 (22%) 0. 09 (22%) Freelancers/ StartupsSMEsEnterprise 1.54mn SMEs 0.1mn Startups 10.3mn Enterprise 1.54mn Freelancers 15.5 mn 20%(1mn) SMEs 69%(3mn) Enterprise 11%(0.55 mn) Freelancers 23%(0.95mn) MSMEs (All numbers in million)
  • 10. 10 Future of Work – The Coworking Revolution The coworking industry is still in its nascent stage in the country, with several players emerging in the market. This is reflected in the fact that over 90% of India’s 300 shared workplace operators started their first coworking space in the last 12 months! (source: Coworkyard) This space has already gained sizable attention from occupiers and operators. With 3–4 startups emerging every day over the past few quarters, India has become the third largest startup hub in the world, with a total employee base of a million. The numbers are expected to more than double by 2020. In addition, India has a huge freelancer workforce (second in the world), in excess of 15 million professionals, and growing at a fast pace. Together these two factors present a potential demand for more than 3.5–4 million seats. India takes Baby Steps WithofficerentalcostscontinuingtoriseacrossIndia’sbusinessdistricts, thetotalspaceleasedbycoworkingoperatorsinthetopcitiescould potentiallystandat~7–9millionsq.ft.by2020. The future of this industry will redefine the term ‘co-working’. The trend is moving towards creating beautiful, well designed and functional spaces that encourage collaboration and  create a sense of community. There will be a paradigm shift in the way companies will operate in future and some of the best innovations will be an outcome of such true community collaboration.   Juggy Marwaha India Lead WeWork
  • 11. Future of Work – The Coworking Revolution 11 Currently, most of the coworking spaces (over 95%) in India function out of rented properties, which is in line with the global average. Most shared office operations in India are also currently dominated by domestic players (almost 90%), with global operators just beginning to make an entry into the marketplace. WeWork, the largest coworking space provider in the world, has been a recent entrant, with the first centre in Bangalore followed by Mumbai and Delhi NCR in the Indian coworking ecosystem. Many more players from the US are also set to enter India’s coworking marketplace. Interestingly, most plan to purchase property for their Indian coworking operations. By 2025, it is predicted that 42% of India’s population will be living and working in its urban centers—spelling out a larger opportunity right there for a large urban population likely to adopt shared work spaces in less than a decade. While the numbers seem encouraging, a massive section is still maintaining its distance from coworking options—i.e., mid to large sized organisations. Despite it being P&L friendly and facilitating higher productivity, organisations are yet to accept this emerging space due to real and perceived challenges related to data security, possibility of higher attrition and a sharp divergence from the traditional manner of working. While a few, especially in creative and media fields, have started considering this option, we expect more awareness on this front will help more organizations take calculated steps towards this non-traditional mode of working and workplaces.
  • 12. 12 Future of Work – The Coworking Revolution A stagnant global economy and millennials who know exactly what they want are triggering workplace reform around the world, where “cool” offices will be the new normal by 2020. Low gross domestic product growth, low interest rates, low capitalization rate yields, and low rental growth are part of the larger global reality creating innovative shared workplaces like coworking. Take the case of a global consultancy firm in Tokyo that occupied five floors of an office building in an unexciting warehouse district. Last year, the firm moved into less than half of its earlier office space housed within a glitzy skyscraper right in front of Tokyo Station. The loss of almost a quarter of its earlier office space was compensated by 15 different types of workspaces. These included standing desks, cafe-style desks and silent library-like offices where talking and ringing cell phones were prohibited. Their employees loved the new spaces. These are difficult times for CRE managers, even as most global firms expect to increase their headcount—especially in Asia—by 2020, they also identify economic uncertainty as a major threat. This is exactly where “cool”, activity-based and shared workplaces come into play with more emphasis on flexible open areas for brainstorming, quiet zones and relaxation spaces. To hire key talent, especially millennials, companies have to have exciting offices to appeal to the new generation workforce. Global industry experts researching on the emerging trends in real estate mention the fact that approximately 10% of millennials are willing to take a pay cut to work in an office in a good location and with a good design! Companies that are planning coffee bars, canteen areas, game rooms, bike racks, fitness centres, and day care centres— may just have put their finger on the right “coolness” quotient that their top talent requires. Millennials “Like” “Cool” Offices 3
  • 13. Future of Work – The Coworking Revolution 13 Age Education New Dids on the Block- why do millennials matter The future of the workplace is changing. The way we work is evolving to meet the new demands of a marketplace driven by advancing technology, and where agile businesses are disrupting the status quo. And this change is largely due to the way millennials approach work. Millennials matter because they are not only different from those that have gone before, they are also more numerous than any since the soon-to-retire Baby Boomer generation. Millennials already form 25% of the workforce in the US and account for over half of the population in India. By 2020, millennials will form 50% of the global workforce Alsoanimportantfactortonotehereis thatIndiaistheyoungeststart-upnation intheworld,where72%ofthefounders arelessthan35years. Thesharingeconomyiscentral totheeconomicfutureofthe millennialworkforce. Demography for start-up founders 20 years 0.3% 20-25 years 15% 26-30 years 25% 31-35 years 31% 36-40 years 15% 41-45 years 6% 45 years 6% Founders GenderBreakup 91% Comparatively small share of women entrepreneurs 9% Engineering Graduate 35% Engineering Post Graduate 4% MBA 26% Other Garduate 15% Others 10% Other Post Garduate 10%
  • 14. 14 Future of Work – The Coworking Revolution A millennial’s need for change and fulfilment may even be addressed by alternative career choices within the same organisation. A shared workplace that helps this young generation of “of- fice” workers maximise their skills—with the right exposure, the network and the experience that they seek—might just manage to nail them! For a generation whose outlook includes community engagement and self-definition, a career and a work place along old vertical lines simply do not appeal. A futuristic tech economy pre-supposes a freer way to work, by Experts say that millennials will have as many as four or five different careers— not jobs—in the course of their profes- sional lives. This new generation of the workforce is hard wired for change and for maximising their skills to fit in with their personal life goals. On-demand, flexible spaces are where they prefer to work. Retaining millen- nial talent would have to be an inno- vative mix of agile workspace design along with the career platform that organisations can offer. A good career trajectory, a sponsor, an environment where voices are heard and respected are just some of the elements that may help corporates attract and hold on to talent. doing away with the daily grind and focussing on productivity instead. The new gigging career of the millenni- al—custom-assembled and defiant of organizational constraint—is why part-time fiction writing or weekend fitness instructing is increasingly finding acceptance. Entrepreneurs, freelancers, start-ups, artists, small businesses and divisions of large corporations are together driv- ing the adoption of coworking spaces today.
  • 15. Future of Work – The Coworking Revolution 15 Workplace strategy that once used to be about maintaining facilities and cutting expenses have come back full circle. Organisations today need to create spaces that attract the best talent, adjust to shifting workforce demographics and promote employee well-being. In addition, all this has to be accomplished in an increasingly competitive recruitment and retention landscape. The changing workplace also needs a change in CRE strategy, where the focus is laid squarely on the “core” and “flexible” work areas of an organisation. The answer to such new demands is simply—new technology. According to Citrix’s “Workplace of the Future” report, about 89% of global or- ganisations will offer mobile work styles by 2020, enabled by mobile working technology . As the world shifts from workplaces to places to work, informa- tion and technology, human resources and CRE functions must work together to create new workplace policies and solutions that respond to this change. With improved technology enabling distributed workforces and travel op- tions enabling access to remote areas of a city, economical office space is easy to locate. Mobile technologies and personal devices have made working remotely from a variety of locations much easier, along with all the modern tech frills—such as high-speed WiFi access and on-demand IT solutions facilitating virtual collaboration. The Tech Element Coworking operators alleviates start-ups from incurring a hefty capex, which is relevant at the moment. These are companies that don’t necessarily need a front office identity and therefore it is needless to spend on costs that arise from expenditure such as common area maintenance and overhead costs. Shobhit Agarwal Managing Director Capital Markets - JLL India
  • 16. 16 Future of Work – The Coworking Revolution For Corporates & Start-ups: • Cost effective: Cost per seat in coworking spaces is anywhere between half and one-third of conventional leasing costs. • No gestation period: Due to readily available infrastructure, you can start working from day one. Even while travelling, you do not need to search for space to utilise your free time. You can pre-book your seat in the preferable area and start working with all desired amenities. • Enhance productivity: Through tie-up with operators who have spaces at multiple locations or with multiple operators at different locations, you can provide the nearest options to employees—saving time and improving productivity. • Collaboration: Collaboration with professionals from other fields can help employees stay updated on market trends and enhance his skills or incorporate new skills. It also provides a chance to meet new talent and promotes knowledge sharing. • Easy team expansion: There is no restriction on increasing number of seats in a coworking facility unlike conventional leasing, where due to the limited size of the leased area team expansion becomes difficult. 4 Five Reasons why you would want to consider coworking? Specialized coworking spaces as a concept is still to catch up in India, and the rate of adoption for freelancers is likely to rise with launch of specialized coworking spaces in India. Himanshu Bhatia Coworkyard
  • 17. Future of Work – The Coworking Revolution 17 For Developer, Landlord & Investors: • Higher occupancy: Supply of well managed coworking facilities is very low compared to the potential demand, and hence high occupancy can always be maintained. • Flexibility: Depending upon expected clientele in a location, the owner/ operator can decide on the best suited combination of open desks, closed cabins, meeting rooms, etc. • Better pricing: Rentals of coworking spaces are renegotiated every year, and hence, provides options to add escalations every year, as compared to once in three years in the conventional leasing model. • Base for future occupier: Once the team size (especially for start-ups) increases beyond a threshold, it is feasible to lease own space. In such cases, occupiers usually prefer to expand in the same property, providing a base for future occupiers. • Low working capital: Once stabilised at more than 60% occupancy, such places become self-sufficient financially and do not require regular capital infusion.
  • 18. 18 Future of Work – The Coworking Revolution Future of Work The real estate landscape is changing—a traditional approach to strategy, decision making and operations is no longer sufficient. In fact, stability is now an illusion, or worse, a sign of stagnation. To thrive in this period of disruption and uncertainty, taking a visionary approach is a must. CRE firms have implemented strategies ranging from space rationalisation, agile seating, and work-from-home options to implement an organisation-wide change. Cost savings should not be the only driver for workspace change, however, and overall productivity and employee effectiveness, along with generational shifts, should all be taken into consideration. The shared workplace is an alternative lease arrangement through a third party that provides corporations with inherent flexibility. Landlords are also seen striving to tap into this emerging revenue stream. It will become a virtual must as an increasing number of occupiers look for ways to breathe new flexibility into their spaces. 5 In this exciting era of disruption, JLL presents “Future of Work”, our unique outlook on the changing world of work and its impact on the next generation of corporate real estate. The model is designed to highlight areas that companies should address to navigate these seismic shifts in the market: human experience, digital drive, continuous innovation, operational excellence and financial management. There’s so much energy, creativity and passion around you at WeWork, there’s an extra benefit for them just from being part of the same community. Matt Donovan Microsoft
  • 19. Future of Work – The Coworking Revolution 19 Decoding the Five Dimensions Human Experience Enhance user experience through engagement, empowermentandfulfillment Digital Drive Harness digitization and rich data to enhance people and enterprise performance Continuous Innovation Combine new thinking, solutions and processes to drive value creation and accelerate transformation Operational Excellence Optimize enterprise resources and service delivery to increase productivity, mitigate risks and ensure high performance Financial Performance Manage spending to enable growth and enhance return on investment (ROI)
  • 20. 20 Future of Work – The Coworking Revolution That whole founder-to-founder thing sets WeWork apart. We are learning from so many other people here because they are doing the same stuff. More often than not, they’ve gone through the same process as us. Instead of scratching your head or looking up info on the internet, you just ask someone in the next office or someone sitting beside you. David Ball BrandFuel
  • 21. Future of Work – The Coworking Revolution 21 7Smell the Coffee: Move Beyond Cubicles Ultimately, as pointed out right in the beginning, alternative workspaces are the result of disruption and innovation, largely created by a sharing economy. To survive in a world where flux is the only constant, corporations not only need talent, they also need an inspired workforce who are given the right tools, encouragement and freedom to perform to the best of their abilities. The physical workplace environment can play a critical role in not just attracting and retaining talent, but in helping employees to be successful and productive. Talent scarcity is a challenge, and companies who understand this are already transforming their physical office spaces to drive talent attraction, strengthen employee engagement and boost employee wellness. Building owners need to work in alignment with tenants to create new leasing options that provide greater ability to manage volatile headcounts. These can include mixing core leased spaces with short-term, alternative working places and other facilities that enhance the experience of those working in the building and the surrounding precinct.
  • 22. 22 Future of Work – The Coworking Revolution Challenges Ahead While the prospect of coworking space over the next couple of years looks bright, there are some concerns regarding the sustainability of growth of coworking space in the longer term. Some consolidation is expected as the coworking market matures. Due to exclusivity agreements, moreover, most office buildings are only able to accommodate one coworking operator. This significantly limits the range of quality options that coworking providers can be housed in and consequently its growth potential. Nevertheless, its emergence has led to a fundamental change in attitudes towards the traditional office format. While it is important to control the cost of creating and operating workplaces, it is also critical to understand the value that workplaces create in terms of attracting, retaining, motivating and enabling a workforce.
  • 23. Future of Work – The Coworking Revolution 23 Real estate’s potential to enable your organisation to achieve its ambitions is bigger than it has ever been—and this is only the beginning. Are you ready for the Future of Work?
  • 24. 24 Future of Work – The Coworking Revolution JonesLangLaSallePropertyConsultant(India) PvtLimited©2017.Allrightsreserved.Allinformationcontainedhereinisfromsourcesdeemedreliable;however,norepresentationorwarrantyismadetotheaccuracythereof. Copyright©(YEAR)ConfederationofIndianIndustry(CII).Allrightsreserved.Nopartofthispublicationmaybereproduced,storedin,orintroducedintoaretrievalsystem,ortransmittedinanyformorbyanymeans(electronic, mechanical,photocopying,recordingorotherwise),inpartorfullinanymannerwhatsoever,ortranslatedintoanylanguage,withoutthepriorwrittenpermissionofthecopyrightowner.CIIhasmadeeveryefforttoensurethe accuracyoftheinformationandmaterialpresentedinthisdocument.Nonetheless,allinformation,estimatesandopinionscontainedinthispublicationaresubjecttochangewithoutnotice,anddonotconstituteprofessional adviceinanymanner.NeitherCIInoranyofitsofficebearersoranalystsoremployeesacceptorassumeanyresponsibilityorliabilityinrespectoftheinformationprovidedherein.However,anydiscrepancy,error,etc.foundinthis publicationmaypleasebebroughttothenoticeofCIIforappropriatecorrection. PublishedbyConfederationofIndianIndustry(CII),TheMantoshSondhiCentre;23,InstitutionalArea,LodiRoad,NewDelhi110003,India,Tel:+91-11-24629994-7,Fax:+91-11-24626149;Email:info@cii.in;Web:www.cii.in Ramesh Nair CEO & Country Head JLL India +91 22 24828400 Contacts Juggy Marwaha India Lead WeWork +91 9845217999 Ashutosh Limaye Head - Research and REIS JLL India +91 22 39851319 Shajai Jacob Director & Head – Marketing JLL India +91 9811382069 Shobhit Agarwal MD - Capital Markets JLL India +91 9892001200 Nitish Bhasin MD - Markets JLL India +91 9871084466 Akshit Shah AVP – Research JLL India +91 9819578866 Niharika Bisaria Editor JLL India +91 9833791999 For business enquiries Authors Special Acknowledgement About WeWork: WeWork is a global network of workspaces where companies grow together. Teams of any size can find refreshingly designed collaborative space, private offices, and meeting rooms that energize their employees and their guests. But WeWork is so much more than four walls—providing community, amenities, events, and technology to evolve space into experience. For further information, please visit www.wework.com About CII: The Confederation of Indian Industry (CII) works to create and sustain an environment conducive to the development of India, partnering industry, Government, and civil society, through advisory and consultative processes. CII engages closely with Government on policy issues and interfaces with thought leaders to enhance efficiency, competitiveness and business opportunities for industry through a wide portfolio of specialized services and strategic global linkages. It also provides a platform for consensus-building and networking on key issues. Extending its agenda beyond business, CII facilitates corporate initiatives for integrated and inclusive development across diverse domains. The CII theme for 2017-18, India Together: Inclusive. Ahead. Responsible emphasizes Industry’s role in partnering Government to accelerate India’s growth and development. The focus will be on key enablers such as job creation; skill development and training; affirmative action; women parity; new models of development; sustainability; corporate social responsibility, governance and transparency. Founded in 1895, India’s premier business association has over 8300 members, from the private as well as public sectors, and an indirect membership of over 200,000 enterprises from around 250 national and regional sectoral industry bodies. With 66 offices, including 9 Centres of Excellence, in India, and 10 overseas offices in Australia, Bahrain, China, Egypt, France, Germany, Singapore, South Africa, UK, and USA, as well as institutional partnerships with 344 counterpart organizations in 129 countries, CII serves as a reference point for Indian industry and the international business community. For further information, please visit ciiwr@cii.in About JLL, India JLL is India’s premier and largest professional services firm specializing in real estate. With an extensive geographic footprint across 11 cities (Ahmedabad, Delhi, Mumbai, Bangalore, Pune, Chennai, Hyderabad, Kolkata, Kochi, Chandigarh and Coimbatore) and a staff strength of over 9,300 - the firm provides investors, developers, local corporates and multinational companies with a comprehensive range of services including research, analytics, consultancy, transactions, project and development services, integrated facility management, property and asset management, sustainability, industrial, capital markets, residential, hotels, health care, senior living, education and retail advisory. The firm was awarded the Property Consultant of the Decade at the 10th CNBC-Awaaz Real Estate Awards 2015 and the Best Property Consultancy in India at the International Property Awards Asia Pacific 2016-17. For further information, please visit www.jll.co.in