Future Accessibility for Financial Services for Seniors and Persons with Disabilities
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Please view accessible version with links and notes: http://www.last-child.com/future-accessibility-for-financial-services-for-seniors-and-persons-with-disabilities/ This short presentation was an introduction to a panel discussion on how financial institutions can use new technology to provide accessible solutions. It was part of this event: G3ict Hosts International Briefing: Inclusive Financial Services for Seniors and Persons with Disabilities, Paris, France - See more at: http://g3ict.org/events/past_events___proceedings/p/year_2016#sthash.akIUIamB.dpuf
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Future Accessibility for Financial Services for Seniors and Persons with Disabilities
- 1. Future Accessibility Ted DRAKE Intuit Accessibility
- 4. Connected
- 5. The Future is Now
- 6. Amazon Echo Voice Recognition Assistant Capital One Integration
- 7. Ear for AudioAudio Interface
- 8. OrCam Reader Eye glass mounted camera and bone conducting headphone. Uses your finger as the guiding gesture.
- 10. In-Car Purchases
- 11. Security • Authenteq • Offla • Google Authenticator • Slock.It • Analyze user interaction to avoid robots
- 12. Aira.IO
- 13. Photos • Touch by Yu Xiaoou: Flickr.com/photos/elizabethyu/14160906846/ • Thinking by Creative Ignition: Flickr.com/photos/centermez/7104203537/ Photos are Creative Commons via Flickr
Editor's Notes
- Reducing the effort for a customer will bring better usability and accessibility. The evolution from paper based financial tracking to electronic has already given users greater control over their financial records photo: Touch by Yu Xiaoou: Flickr.com/photos/elizabethyu/14160906846/
- How do we balance the need for security while also minimizing the cognitive load for our customers. Near Field Communication, bio-metrics, and multi-factor authentication have already improved the experience, what is next? https://www.flickr.com/photos/centermez/7104203537/
- Our customer’s experience can improve significantly when their tools work together. This goes beyond the web applications and includes the user’s environment
- https://www.capitalone.com/alexa/ Intuit is also working on Alexa interactions for Mint and QuickBooks
- Ear based devices are common, especially after years of bluetooth headphones. Ears provide same benefits of eye-based location. Biometric information, such as body temp, pulse are available hands-free, display-free interactions Sony xperia: http://www.wareable.com/sony/sony-xperia-ear-first-look, Here Active Listening https://www.hereplus.me/ Soundhawk hearing at much lower cost than hearing aids http://www.soundhawk.com/ conversant UI
- An intuitive portable device with a smart camera mounted on the frames of your eyeglasses, OrCam harnesses the power of Artificial Vision to assist the visually impaired. OrCam recognizes text and products, and speaks to you through a bone-conduction earpiece. http://www.orcam.com/
- TaDa is a new product from TurboTax that allows people to communicate with a tax expert via text messages to complete their taxes for a very low price. This reduces the tax process to the lowest level of complexity. https://tada.intuit.com/ Penny - chat bot for banks https://www.pennyapp.io/
- Honda and Visa testing in-car purchases. For instance, you can pay for a parking space via the the car. They’ve also tested in-car purchases with Pizza Hut to have dinner delivered to the car. http://www.cnbc.com/2016/02/22/visa-wants-your-car-to-become-your-new-credit-card.html
- Authenteq - networked identity verification http://authenteq.com/ Offla - mobile payment fraud detection. http://off-la.wix.com/offla#!-/cnrk Slock.it. Peer to peer rent or share anything that could be locked TurboTax looks at how the user interacts with the product. It can detect a robot by the random activity and will trigger verification. This prevents the human users from having to deal with captcha and other security checks.
- By My Eyes is an app that lets blind people request guidance from sighted volunteers and paid assistants to identify objects and scenes. http://www.bemyeyes.org/ aira.io is a google glass app that uses a team of sighted assistance to give on-demand answers. This could be anything from directions, computer advice, and reading signs.