The document discusses how nurses and non-IT factors can improve the health IT experience. It notes that formal assessment of workflows is needed as implementation of health IT often fails to account for actual workflows. When deciding on implementation, factors like training, documentation, communication pathways, and use of informatics teams are important but often overlooked. Clinical decision support (CDS) is another important aspect that requires effective governance to avoid safety and quality issues. The document stresses that nurses are well-suited to serve as care coordinators and informaticians to help inform efficient use of health IT and clarify workflows.