The Four Seasons is a Canadian-based international luxury hotel chain known for its high-quality service and exclusive properties around the world. It operates over 100 hotels and resorts on behalf of real estate owners while focusing on quality, service, culture, and brand. Founded in 1961, Four Seasons has expanded significantly over the decades and now caters to upper-class leisure and business customers globally with suites, standard rooms, fine dining, spa services, meetings, and weddings. It emphasizes a service culture of respect, pride and satisfaction for both employees and guests.

1. Presented by:
VU HAI LE
VISHAL VISHAL

2. About Four Seasons
 Canadian-based international luxury, five-star hotel chain.
 “CNN” rates the hotel chain's 25 of the world's most exclusive hotels
 Four Seasons does not own most of its properties; it operates them
on behalf of real estate owners and developers
 Four Seasons Residence Clubs- Vacation ownership division
 Four Seasons bases its business model on four pillars: Quality,
Service, Culture, and Brand.

3. Visual Map

4. Background- Time Line of Events
Sold his 49%
stake in JV
and
continued to
focus on
developing
medium
sized luxury
hotels
1976
Sharp
approached
Sheraton division
of ITT
Corporation -
Joint Partnership
- 1450 rooms –
Four Season
Sheraton
1972
Sharp opened
his third
hotel, the Inn
on the Park in
London
1970
Four
Seasons
issued
shares to
public
1969
Toronto
Inn Park –
569
rooms
1963
Opened
Four
Seasons
Motor
Hotel –
Downtown,
Toronto –
125 rooms
1961
Sharp
founded
“Four
Seasons”
1960

5. Continued…
1981 – Four Season acquired Pierre – One
of the best hotels in New York
1985 – Four seasons went public again
1986 – Four Seasons Resorts and Club
Dallas – Full service spa at La Colinas
1992 – 19,500 employees, 36 hotels, 13
sales and corporate offices
1994 – Al Waleed, bought 25% share and
invested C$100 million

6. Continued…
2010 – More
than 100
properties
around the
world
2000 – More
than 20 new
properties
developed
1997 –
Launched Four
Season
Residential
Properties

7. Products and Services
• Indoor Relaxation pool: Indoor relaxation pool and whirlpool are situated at the 9th floor
where you can relax in a poolside seat or take a perspective on city through window
• Fitness club: the size is around 325m2, open every day from 7am to 8pm
• Business services: Multilingual concierge and service team guarantee clients have the
entirety of business, diversion and travel conveniences they need during the stay
• Other Products: STATE-OF-THE-ART SPA, COMPLIMENTARY STANDARD WI-FI, FAMILY-
ORIENTED ACTIVITIES and NEARBY GOLF.
• UNFORGETTABLE MEETINGS AND EVENTS: From stand-out gathering areas to energizing
nearby exercises, Toronto gives an uncommon, meeting-and-occasion destination.

8. Products and Services
REAL WEDDING EXPERIENCES: Celebrate with loved ones underneath the taking off roofs of our smooth,
light-filled assembly hall. Treat your visitors to custom menus loaded up with global motivations, Canadian
solace works of art and mark mixed drinks, planned particularly for you by our top-notch culinary group.
Dance the night away with your adoration as the city lights shimmer underneath. A wedding is
substantially more than simply a day — it's an encounter you'll cherish for eternity.
FOOD AND BEVERAGE:
- French Fine Dining: Host an initial gathering or shutting night supper in the eatery, present a private
breakfast in a nontraditional gathering room setting, including a 30-foot LED video divider that
considers introductions and effective marking openings.
- Ethnic Edible: With " Tour of Toronto" catering menu, your visitors can test most loved dishes from the
city's special ethnic areas, including Greek Town, Little India and Chinatown.

9. Products and Services
Suite
- 97 m2 (1040 sq ft.)
- King bed for 2 adults,
or 2 adults and 1 child;
Two double beds: 4
guests, including up to
3 children
- One full granite
bathroom
Unique Feature:
Soothing, modern design
and floor-to-ceiling
windows

10. Products and Services
Standard room
- 48 m2 (515 sq. ft.)
- One king bed
- 2 adults
- One full marble
bathroom
Unique Features: High
ceilings, large windows
and a marble bathroom
with a European
soaking tub and shower

11. Customer Segments
 Target market: Upper Class or luxury customers, Leisure, elite and
business customers.
 Recently, Four Seasons aim on the customers who are of Gen X and
Y, that are considered as potential market. Moreover, these customers
are future family generation, The Hotels have planned exceptional
bundles with explicit conveniences for every individual from family

12. Service Culture & Loyalty to guests
- Who they are: We have decided to practice inside the neighborliness
business by offering just encounters of extraordinary qualities. Their
goal is to be perceived as the organization that deals with the best
lodgings, resorts and home clubs any place we find.
- As per their believe: Acc to them, their biggest resource, and the way
to success, is our people. We accept that every one of us needs a feeling
of respect, pride and fulfillment in what we do. Since fulfilling our
visitors relies upon the unified endeavors of many, we are best when
we cooperate helpfully, regarding each other's commitment and
significance.
- As per their behave: We exhibit our convictions most definitively in
the manner we treat one another and by the model we set for each
other. In the entirety of our associations with our visitors, clients,
business partners and associates, we try to manage others, as we
would have them interact with us.

13. Thank You!

14. Refferences
Four Season Hotel. (n.d.). Retrieved from Four Season Hotel:
https://www.fourseasons.com/toronto/
Wikipedia. (n.d.). Retrieved from Wikipedia:
https://en.wikipedia.org/wiki/Four_Seasons_Hotels_and_Resorts