Fostering Great Experiences for UX-Tasked Student Workers

User experience (UX) is a multidisciplinary venture that encompasses research, design, content, architecture, engineering, and systems. At the University of Arizona, an informal community of practice emerged in 2017 called “UX@UA” to support cross-departmental learning and sharing of resources. This community now includes over 400 students, faculty, and staff who are studying, teaching, and doing UX. Members of the UX@UA leadership team are from the Libraries, Department of English, Eller College of Management, and Digital Learning. In addition to monthly meetup events for sharing knowledge and networking, the group is supporting campus initiatives such as lightweight user testing through a “Tiny Cafe,” a shared participant pool, a drop-in UX consulting hour, a toolkit of reusable templates, and a UX/UI testing zone in the library. In this talk, you will learn how we are building capacity, breaking down silos, and fostering user-centered thinking and practices campus-wide. Presentation for CNI Spring meeting, 2020.

Creating User-Centered Website Navigation

Presentation by Rebecca Blakiston, America Darling Curl, and Lara Miller at the University of Arizona IT Summit 2019. October 29 in Tucson, AZ. Website content is often hidden behind cumbersome menus. How can we better label, organize, and design navigation so users can find what they need? Learn two information architecture techniques for a better user experience: card sorts for creating categories, and tree testing for identifying navigation paths.

Advancing Student Success: A Design Thinking Workshop

Workshop delivered in January, 2020, for the staff of the Copley Library at the University of San Diego. Student success is critical to the mission of the university, but the needs and expectations of our students are evolving rapidly. As a library, how might we empower all students to be successful in 2020 and beyond? Using a design thinking framework, we will spend the afternoon tackling this question together by: - building understanding through empathy exercises and personas - generating ideas through ideation and affinity mapping - visualizing solutions through prototyping

Writing for the User Experience

Our Website Redesign Project and the Creation of a DEIA statement

Digital writer's workshop (1)reuterj

Lausd visual arts conference 2017 presentation final

Matthew Waynee

Presented at AERA'18. Abstract: There is growing interest in reflection and the value of reflection activities in enhancing students’ metacognitive abilities. Reflection effectively connects thinking and doing, building students’ understanding both of what they know, and how to activate that knowledge in their future work. In this study, we explore the formation of students’ design identity as scaffolded by a reflection blog in a graduate human-computer interaction program. Data include 1619 posts and 2019 comments posted by 144 students across three consecutive semesters of an introductory graduate interaction design course. Our analysis demonstrates how designerly talk among students may influence understanding and performance in their future practitioner roles. Implications for professional identity formation, and the role of reflection in this process, are considered.

From UX Study to UX Service: Using People-Centered Research Methods to Improv...

Getting Started in Project Management for Librarians - Metropolitan New York ...

Whether you’re organizing an event, renovating or rearranging a space, creating a program, or implementing a grant, you’re managing a project. Project management can help you manage projects more effectively and efficiently. Learn tools and techniques for successfully planning, organizing, and administering projects. To best respond to the constantly changing library world we will be sharing principles and concepts from design thinking and agile project management. By the end of this workshop, participants will: Receive a basic overview of iterative and agile-like project management from a design thinking perspective Gain knowledge to successfully manage a project cycle from start to finish through hands-on activities and exercises Receive a project management toolkit Learn about tools, strategies, and techniques to manage projects and teams better

Library 2.017 - Librarians in the 21st Century: Designing a Career Strategy f...

2016 - Librarians in the 21st Century: Designing a Career Strategy for Evolvi...

Society for Learning Analytics Research

Old and new hands at academic development

Tansy Jessop

Change Leadership In EducationMark Luffman

Developing Surface and Deep Level Knowledge and Skill through Project Based L...

mmcdowell13

The following draft presentation is centered on supporting educators who are working towards ensuring students are developing mastery in content, cognate, and cognitive learning outcomes in their classroom. The presentation focuses on strategies, underpinned by research, that elevate a teachers practice to inspect daily instructional and assessment strategies, build and inspect curriculum to enable surface and deep level knowledge construction, and to design a learning environment that builds the capacity of and involves learners in understanding their learning and taking action to constantly improve. The slide deck goes further, providing guidance to site and district leaders to develop systems of deeper level learning. Core outcomes of the presentation: - Understand specific practices that limit the impact potential of problem and project based learning in the substantial enhancement of student learning - Understand specific practices that have a high probability of enhancing student learning in the learning environments that utilize problem and project based learning. - Understand underlying cognitive principles and specific strategies teachers may utilize to create a learning community to discuss learning, design and implement projects to ensure surface and deep level knowledge, and work collaboratively to review the impact of learning with students. - Understand key tactical approaches that support site and district leaders in building and sustaining deeper learning systems.

Bolton Association of Secondary Head Teachers

Stephen Tierney

The Role of Sustainability in Career and Workforce Development

Mieko Ozeki

Presented at AASHE 2014 in Portland, OR in October 2014. Sustainability offices are in a unique position on campus. With the ability to work across departmental boundaries of campus on sustainability initiatives, our offices can provide professional development opportunities for students to work on while meeting project and program objectives. Internship programs give students the chance to develop their hard and soft skills, gain work experience, and cultivate a body of work for their portfolio; all within the relatively protected setting of an academic environment. This session focuses on how we can serve as workforce trainers and career development facilitators, suggesting best practices for designing and implementing an internship program within your office.

Advisory Presentation.FINALRhetta Sabean

Redesigning the organization

Robert Leneway

Kneale seda 2018 slide share version

Pauline Kneale

LAK18: Jennifer Tan & Elizabeth Koh — Formative learning analytics to foster ...

LEARNING ANALYTICS IN SCHOOLS https://latte-analytics.sydney.edu.au/school/ for updates. Date: Monday 5 March, 2018 Time: 8.30am—3.15pm Venue: SMC Conference & Function Centre, 66 Goulburn Street, Sydney NSW 2000 In association with the 8th International Conference on Learning Analytics & Knowledge, Society for Learning Analytics Research Briefing papers: https://latte-analytics.sydney.edu.au/wp-content/uploads/2017/10/k12_papers-1.pdf You are warmly invited to join this inaugural event! The data and analytics revolutions are disrupting and already transforming many sectors in society: finance, health, shopping, politics. Data is not new to education, but for many, it is still challenging to articulate the connection between the potential of using data to support decision making, and the every day-to-day operations occurring in learning environments. School leaders, teachers, data analysts, academics, policy makers and all other interested parties are invited to join a professional learning and development day focused on the practical applications of Learning Analytics in school (K-12) education. Drawing on national and international expertise, speakers include innovative school leaders and teachers, school data analysts, university researchers, government and software companies. Whether you already know a bit about Learning Analytics, are brand new to it, or already use it in the classroom, there will be insightful sessions with pertinent applications for all levels of knowledge and understanding. You will leave with a deeper understanding of: The diverse forms that Learning Analytics can take, and especially how technology extends this far beyond conventional school data to create better feedback How such data is being used by school leaders to support strategic reflection How new kinds of data are being used by teachers to support their practice The practicalities of initiating such work in your own school This is the first event of its kind in Australia, and a new initiative for the international LAK conference, so you will make many professional connections as we forge this new network.

Creating Career Success: A Flexible Plan for the World of Work

Cengage Learning

How to Personalize ASCA Competencies

Hobsons

ASCA's Mindsets and Behaviors competencies are excellent benchmarks to ensure student success in academics, careers, and social/emotional pursuits, but can be a lot for counselors and educators to take on. Learn how AchieveWORKS can personalize the ASCA competencies for students. AchieveWORKS assessments can make learning personalized by identifying focus areas so that students take ownership of the competencies they need most.

NCTM Nov 1 2016 ISNsKelly Shadden, Ph.D.

Midlands Conference 2013 - employability at the heart of the student experienceAssociation of University Administrators

What's a Library to Do? Transforming the One-Shot Library Workshop for the Ne...

Jerilyn Veldof

Outcomes and Assessment for Bonner and Campus Centers

Bonner Foundation

What's hot

E commonspptMatthew Mayo

Visual Rhetoric, October 14, 2013Miami University

Forming A Design Identity in Computing Education Through Reflection and Peer ...

colin gray

From UX Study to UX Service: Using People-Centered Research Methods to Improv...

Getting Started in Project Management for Librarians - Metropolitan New York ...

Library 2.017 - Librarians in the 21st Century: Designing a Career Strategy f...

2016 - Librarians in the 21st Century: Designing a Career Strategy for Evolvi...

Society for Learning Analytics Research

What's hot (7)

E commonsppt

Visual Rhetoric, October 14, 2013

Forming A Design Identity in Computing Education Through Reflection and Peer ...

From UX Study to UX Service: Using People-Centered Research Methods to Improv...

Getting Started in Project Management for Librarians - Metropolitan New York ...

Library 2.017 - Librarians in the 21st Century: Designing a Career Strategy f...

2016 - Librarians in the 21st Century: Designing a Career Strategy for Evolvi...

Similar to Fostering Great Experiences for UX-Tasked Student Workers

Old and new hands at academic development

Tansy Jessop

Change Leadership In EducationMark Luffman

Developing Surface and Deep Level Knowledge and Skill through Project Based L...

mmcdowell13

Bolton Association of Secondary Head Teachers

Stephen Tierney

The Role of Sustainability in Career and Workforce Development

Mieko Ozeki

Advisory Presentation.FINALRhetta Sabean

Redesigning the organization

Robert Leneway

Kneale seda 2018 slide share version

Pauline Kneale

LAK18: Jennifer Tan & Elizabeth Koh — Formative learning analytics to foster ...

Creating Career Success: A Flexible Plan for the World of Work

Cengage Learning

How to Personalize ASCA Competencies

Hobsons

NCTM Nov 1 2016 ISNsKelly Shadden, Ph.D.

Midlands Conference 2013 - employability at the heart of the student experienceAssociation of University Administrators

What's a Library to Do? Transforming the One-Shot Library Workshop for the Ne...

Jerilyn Veldof

Outcomes and Assessment for Bonner and Campus Centers

Bonner Foundation

Abc reg 2018 unborn world

J'ette Novakovich

Fox WSU Communications presentation 071315

Glenn E. Malone, EdD

Shut-up & Writejock boyd

Pedagogy, curriculum and assessment

thomastallis

“Reinventing” Teaching - Tony Wagner

NAFCareerAcads

Similar to Fostering Great Experiences for UX-Tasked Student Workers (20)

Old and new hands at academic development

Change Leadership In Education

Developing Surface and Deep Level Knowledge and Skill through Project Based L...

Bolton Association of Secondary Head Teachers

The Role of Sustainability in Career and Workforce Development

Advisory Presentation.FINAL

Redesigning the organization

Kneale seda 2018 slide share version

LAK18: Jennifer Tan & Elizabeth Koh — Formative learning analytics to foster ...

Creating Career Success: A Flexible Plan for the World of Work

How to Personalize ASCA Competencies

NCTM Nov 1 2016 ISNs

Midlands Conference 2013 - employability at the heart of the student experience

What's a Library to Do? Transforming the One-Shot Library Workshop for the Ne...

Outcomes and Assessment for Bonner and Campus Centers

Abc reg 2018 unborn world

Fox WSU Communications presentation 071315

Shut-up & Write

Pedagogy, curriculum and assessment

“Reinventing” Teaching - Tony Wagner

More from Rachel Vacek

From Siloed to Connected - Using Engagement as a Means to Improve the Culture...

An organization's culture is complex and unique, and is made up of deeply seated values, beliefs, expectations, traditions, and motives that shape how employees respond to situations. In this session, learn how a small team in an academic library’s IT division has sought to enhance its culture, reduce the number of silos, improve the employee experience, and expand potential partnerships throughout the library and beyond. We’ll share how we gathered and prioritized ideas and subsequently offered programming with opportunities to learn from one another and from guest speakers. We touch on some of the documentation we put in place to bring some consistency and structure to onboarding. We’ll also discuss the training we offered to raise awareness of racism and better understand how racism appears on the job, particularly in IT work, as well as how we encourage colleagues to critically examine how to bring that lens to our division and overall library through meaningful action.With the move to being completely remote in March 2020, the team also hosted sessions that addressed communication, productivity, and social challenges within the division’s culture. Finally, we’ll highlight how we’ve assessed all this work and made strategic efforts to make the framework for the various programs reusable in coming years. Attendees of this session will leave with a plethora of ideas and considerations for how to enhance their own library culture through engagement, information sharing, and assessment.

Search, Report, Wherever You Are: A Novel Approach to Assessing User Satisfac...

In an effort to assess user experience and satisfaction with searching the University of Michigan Library catalog, we developed an online data collection tool that captured both data on user searches and their reports on various aspects of the search experience. We successfully piloted the tool, demonstrating both the usefulness of the assessment data and the readiness of the tool for use with a larger group of campus stakeholders. We focus in this paper on the features and deployment of the data collection tool, and we also discuss our pilot phase findings and our plan to use the tool in future assessment work.

Transforming Organizational Culture Using UX Strategies

Many libraries hope to reimagine and transform their organizational cultures as well as their physical and digital spaces to better represent their expertise, collections, and resources, and to meet the evolving needs of their user communities. Some libraries use assessment and user experience methodologies to "prove" their value and to demonstrate student success. In this 60-minute presentation, the presenters will discuss the importance of how establishing user-centered values for the library can be an impactful strategy coupled with empowering library staff to become UX advocates. They will present methods, team structures, and approaches used within their libraries aimed at facilitating organizational and cultural change that puts the user at the center of service design, collaborative partnerships, and strategic and data-driven decisions.

Practicing intentionality in team and project work

As part of our library's website redesign project, we are working to intentionally espouse and elevate principles of diversity, equity, inclusion, and accessibility in our work to ensure they inform and accompany all stages of a project, and to be a model for other projects. Learn how we're integrating these principles into team formation, project structure, communication and assessment plans, user research, and how this work impacts the library. http://hdl.handle.net/2027.42/150634

Transforming library culture with a Digital Accessibility Team

By intentionally creating positions that incorporate accessibility into job responsibilities, and through the formation of a Digital Accessibility Team (DAT), our library has been able to further establish a culture of accessibility advocacy and awareness. Learn about DAT's accessibility services, including consultations, evaluations, and support for those who want to build accessibility best practices into all stages of projects and service design. http://hdl.handle.net/2027.42/150635

Service Design: Thinking Holistically About Services and Technology

In Spring 2017, our library started to transform how it designs and implements its virtual and physical services iteratively through user and staff engagement and service design thinking. Service design is a user-focused technique that involves understanding and planning for user needs, service touchpoints, and employee and user workflows. This presentation will use a case study to illustrate how we integrated user needs, current and future library services, and technology in the redesign of a web application and the service offering. Attendees will learn the basics of how to create a service blueprint.

Challenges and Opportunities in Library Discovery

Customizing Discovery Interfaces: Understanding Users’ Behaviors and Providin...

Customizing a library discovery layer using open-source software enables libraries to tailor services to its users, understand user behavior at user, department, and campus levels, and build integrations with library and campus services. Learn how and why a research library built a discovery interface to consolidate multiple interfaces into one. This presentation was given on March 5, 2018 at the conference Electronic Resources & Libraries, in Austin, TX.

Challenges and Opportunities in Customizing Library Repository User Interfaces

This presentation will dive into the ongoing challenges that academic libraries often face when improving the user experiences of out-of-the-box and open source repositories. Fueling the challenges are the ambiguity and fast-changing nature within the field of digital scholarship and the constant flux of technology platforms and tools. Fortunately, many libraries are paying more attention to users’ motivations and responding by designing user interfaces that support particular formats and contexts. We’ll explore emerging opportunities with repositories in looking at how far libraries should go in providing customizations to balance stakeholder and user needs, and how to plan for users’ ever-shifting expectations. This presentation was part of a NISO and NASIG webinar, "Library As Publisher, Part Two: UX and UI for the Library's Digital Collections" and was presented on March 14, 2018.

Transforming an Organization through Service and Space Design Strategy

Learn how one library is engaging with its user community to implement a service framework to transform its organizational capacity to design, deliver, and iterate high quality virtual and physical services in 21st century learning and research environments. This framework, through pilots and prototypes, informs future space transformations and will help create aligned and impactful user experiences. Presenters will share strategies and UX tools for engaging an organization in this type of work.

Fostering Organizational Change through Service and Space Design Strategy

In Spring 2017, the University of Michigan Library completed an engagement with brightspot strategy, consultants who worked with our academic user community and staff to design a service framework and space strategy to guide our organization's work into the future. This holistic framework and philosophy have the potential to transform our large organization's approach to designing and delivering aligned and impactful user experiences. A Service Design Task Force was formed to take this strategy and begin to design pilots and prototypes for new and evolved services and spaces, with a particular focus on enhancing the library's ability to partner around consultation, digital scholarship, and designing for emergence. The three members of the Task Force represent expertise in learning and teaching services, user experience, space design, discovery services, and web technologies. Our goal in this work is to transform our organization's capacity to design, deliver, and iterate high quality virtual and physical services in 21st-century learning and research environments within the library through user and staff engagement, rapid prototyping, and design thinking. In our presentation, the Task Force members will share current and future strategies for engaging the organization in this work, including tools and formats for design and discussion that have supported our work with the library community. We'll also discuss next steps for piloting and prototyping new service ideas in existing library spaces in order to inform future space transformations.

Keeping UX Practical: Integrating User Experience Practices into Projects

I participated in a Library Journal webcast on September 27, 2017, along with New York University’s Iris Bierlein and Emerald Publishing’s Kat Palmer, called “Smoothing the Path of the Research Journey: Designing for User Experience Excellence in Academic Libraries.” This presentation is 1 of 3 presentations from that webcast. Abstract: Leading scholars and librarians have used assessment techniques from personas to eye tracking to pin down just what are the best practices in user experience design for academic libraries. But different campuses have different needs, and as technology changes–and user expectations evolve in response–great UX remains a moving target. This webinar will cover the essential UX tools to designing an excellent experience for your own unique users–and share some key takeaways from sponsor Emerald’s own research.

Own the User Experience: Provide Discovery for Your Users

In the past several years, discovery systems have come a long way in enabling library staff to customize their user interfaces. However, there are still limitations to what a library can do to meet its particular user community’s needs. Fortunately, technology has advanced to a point where it’s becoming easier to use off-the-shelf, open source components to compliment your discovery index in order to create a highly configurable discovery environment. In this session, learn about how and why the University of Michigan Library chose to build a new discovery interface, the advantages and additional responsibilities of doing so, and considerations for your own discovery environment.

Customizing Discovery at the University of Michigan

Contextual Inquiry: How Ethnographic Research can Impact the UX of Your Website

A contextual inquiry is a research study that involves in-depth interviews where users walk through common tasks in the physical environment in which they typically perform them. It can be used to better understand the intents and motivations behind user behavior. In this session, learn what’s needed to conduct a contextual inquiry and how to analyze the ethnographic data once collected. We’ll cover how to synthesize and visualize your findings as sequence models and affinity diagrams that directly inform the development of personas and common task flows. Finally, learn how this process can help guide your design and content strategy efforts while constructing a rich picture of the user experience.

Assessing Your Library Website: Using User Research Methods and Other Tools

Re-imagining the Library Website

Impact the UX of Your Website with Contextual Inquiry

A contextual inquiry is a research study that involves in-depth interviews where users walk through common tasks in the physical environment in which they typically perform them. It can be used to better understand the intents and motivations behind user behavior. In this session, learn what’s needed to conduct a contextual inquiry and how to analyze the ethnographic data once collected. We'll cover how to synthesize and visualize your findings as sequence models and affinity diagrams that directly inform the development of personas and common task flows. Finally, learn how this process can help guide your design and content strategy efforts while constructing a rich picture of the user experience.

Impact your Library UX with Contextual Inquiry

A contextual inquiry is a research study that involves in-depth interviews where users walk through common tasks in the physical environment in which they typically perform them. It can be used to better understand the intents and motivations behind user behavior. In this session, learn what’s needed to conduct a contextual inquiry and how to analyze the ethnographic data once collected. I'll cover how to synthesize and visualize your findings as sequence models and affinity diagrams that directly inform the development of personas and common task flows. Finally, learn how this process can help guide your design and content strategy efforts while constructing a rich picture of the user experience.

Hitting the Road towards a Greater Digital Destination: Evaluating and Testin...