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2. Table of Contents
01
02
03
About FoSCoS
Guidance Notes for:
• Food Business Operators (FBO)
• Designated Officers (DO) / Registering Authorities (RA)
• Food Safety Officers (FSO)
Support from FSSAI
Disclaimer: The guidance document is intended for the use of officers of FSSAI, food safety department of States/ UTs and Food Business Operators who
shall be using the FoSCoS application. This document provides an overview of the application functions and features along with policy or regulatory aspects.
This document, however, does not supersede any direction, official orders or regulations as issued by FSSAI. Furthermore, the guidance document shall not
be considered valid for any legal redressal or as evidence in any legal proceeding. This document is only for guiding users on FoSCoS application by providing
general information that may be helpful in using the application. This document is expected to be updated from time to time, please check the latest version
before use. In case any error or omission is noted, please bring it to the notice of FoSCoS team on helpdesk-foscos@fssai.gov.in for rectification.
4. Objective of FoSCoS
• Build centralised application to enable delivery for full spectrum of services
through single platform
• Minimum physical documentation and seamless application processing for ease
of doing business.
• Build technically advanced application with integration capabilities, higher user
traffic capability and has potential for future upgrades.
• Enhance UI and make application process simpler and efficient.
• Enable application to focus on target specific communication through email, SMS,
reminder for annual returns, etc.
• Adopt Standardized product approach rather than text box approach.
• Enable application to seed business specific details to ensure 3600 profiling of
FBOs.
Improved Service
Delivery
Technology Upgrade
Enhanced
Communication
User Centric Approach
Capture Business details
5. Introduction
• Robust and technically advanced application.
• Focuses on Ease of Doing Business for FBOs.
• Application is built with Integral capabilities to merge
with other IT systems.
• Architectural capability to withstand higher user traffic
and achieve performance excellence.
• Intuitive and centralized application for various
functions.
• Application enables seamless interoperability for all
stakeholders for application processing.
Change in focus from Licensing platform to a Centralized Food Safety Compliance
Regulatory platform
6. Improved Operational
Capabilities
• Standardized product approach
rather than text box approach.
• KoB wise documentation required.
• Document based declarations
revised to check box declarations.
• Enhanced segregations of KoBs.
• Addition of Nutraceuticals and Non-
Specified (Novel Foods) as
separate business category under
manufacturing.
• New feature to submit annual
returns online.
Enhanced Technology
platform
• Upgradation of hardware and
Software for Enhanced
processing speed and Higher
user traffic capability
• FBO will be able to view
inspection report online on
FoSCoS as FoSCoRIS is now
integrated.
• Scalable Architecture to meet
future upgrades, new
functionalities and integration with
other IT systems.
User Centric Approach
• Home page is redesigned specific
to user queries/ functions.
• Enhanced and user friendly
interfaces.
• Smart search option for
Standardized Products and
Business Eligibility Criteria for any
food business is given
• Application has been enabled to
seed business specific details such
as PAN No., CIN No. and GST
numbers to ensure 360o profiling.
New features
8. Search Standardized food products and Business eligibility criteria
8
Search Standardized food products
• Provides list of all standardized food products using key words
as entered in search box.
• Provide food category, sub food category and products for
FBOs.
• For e.g. If FBO searches for Milk, application will provide list of
all products where “Milk” as keyword is inclusive.
Search Business Eligibility Criteria
• Intelligent Search option which provide list of all KoBs with
keywords as entered in search box.
• Promote transparency in system by providing business
eligibility criteria, whether required registration or license,
type of license required as per capacity and fee per annum
for FBOs.
1 2
1
2
9. Url: https://foscos.fssai.gov.in/ Redirected to FoSCoS
Home Page
FoSCoS Landing Page
• Users will be redirected to the login page of
FoSCoS
• Existing Users to login through same credentials
as used for FLRS application.
• New FBO can create credentials using Sign-up
option.
• User can retrieve username or password using
combination of email ID and mobile no.
• Dashboard is the default landing page.
• For Detailed process flow, Click
1
1
2
2
3
3
Quick Login to FoSCoS
11. Petty FBO Sign-In
11
• Petty FBOs are small business etc. who are encouraged to apply for registrations.
• Applicant turnover must be less than Rs. 12 Lacs per annum
• Petty FBOs can login using mobile no. or email ID with OTP validation. Such Users are not required to create login and
remembering password.
• For detailed process flow, Click
Submit Application and Fees
Receive Registration
Login using mobile ID/
email ID
Select Jurisdiction, KoB,
business category and Enter
business details
Login Screen for Petty FBOs
Process
Flow
12. • FBO has an option to retrieve user name or
password.
• Password can be retrieved by entering
combination of Login ID/ Application ref no./
registered email ID AND Mobile No.
• User name can be retrieved by entering
combination of Application ref no./ registered
email ID AND Mobile No.
How to retrieve user name or password
12
13. Dashboard is the default landing page
13
• Dashboard gives you quick access for
• Incomplete application
• Submitted Applications with Successful Payment
• Reverted applications by Authority
• Registrations/ licenses Issued
• Incomplete application for licenses/ registration for more
than 90 days will be auto deleted from system.
• Reverted applications which are not responded by FBOs
within 30 days will be auto rejected.
Key Notes:
14. How to Submit new application?
14
Select KoB and
Enter Form
Details
Apply for
license/
registration
Application
Login
Application
Acknowledgement
Submit Fees
Online
• Head office added as separate KoB.
• Addition of new categories under manufacturing i.e.
Nutraceuticals and Non-specified/ Novel Food are added.
• Only KoB wise list of documents will be shown to
applicant instead of complete list to ease out the process.
Provision of uploading additional documents as required
by local authorities is also available.
• For detailed process flow, Click
Key Notes:
15. Check box vs text box approach for Manufacturers
• For manufacturers, Standardised
products are specified under
regulations.
• Text Box Approach is retained for very
few categories i.e. Proprietary, Non-
Specified (Novel Foods), Nutraceuticals,
Substances added to food 15
Check Box to select product details
Text Box to enter product details
16. Apply Modification of License
16
Select type of
modification
Select the
License to be
modified
Application
Login
Application
Acknowledge
ment
Submit Fees
Online if Form-C
modification
• Three types of modifications allowed i.e. Form-C, Non
Form-C and Selection of Standardised products by
existing manufacturing license holders.
• Form-C modifications is the type wherein any details
printed on the license needs to be changed
• Manufacturers must apply for modification in licenses for
suitable standardised product.
• For detailed process flow, Click
Key Notes:
1
2
1
2
DO
✓
Licensing
Authority
17. What have we covered in this section..
Petty FBO Login: Petty FBOs are small business owners whose annual turnover is less than INR 12 Lacs per
annum.
1
Dashboard: New dashboard with enhanced features to see status/ receipts related to applications on single page.
2
Head office is added as separate KoB. Nutraceuticals and Non- Specified (Novel foods) are the newly added food
business categories.
3
Modification of License: Form-C (Chargeable at INR 1000) and Non Form-C.
4
Existing Manufacturers must apply for modification in their licenses by selecting their products from the available list
of standardised products.
5
17
19. Processing of license in ONLY two stages
19
Stage-1: Check
Jurisdiction and
fees receipt
Stage-2: Document
Scrutinization
Proceed to Generate License
• Two Stage process for DO to generate license If
inspection is not required.
• Sequencing of applications for scrutinization has been
set as First in First Out (FIFO).
• All application under processing in FLRS will be shifted
to Stage-1 ( for State Licenses/ Registrations) and
Stage 2 (for Central Licenses) of FoSCoS.
• For detailed process flow, click
Key Notes:
Click to Generate
20. Processing of license if inspection is required
20
Forward to
FSO for
inspection
Document
Scrutinization
Check
jurisdiction and
fees receipt
Generate
License
Forward for
License
generation
• FoSCoS is fully synced with FoSCoRIS for
conducting inspections.
• OTP based Verification of Inspection Reports
• DO has the provision to reassign the application for
re-inspection if deemed necessary.
• For detailed process flow, click
Key Notes:
21. Process Modification Request
21
Forward to
FSO for
inspection
Document
Scrutinization
Check Online
fees, type of
modification
Generate
License
Forward for
License
generation
• Form-C modification process is similar to new license
generation. Applications listed along with the
applications of new license / renewals.
• Non Form-C modification is similar to FLRS.
Applications received will be available under
‘Scrutinize Non-Form ‘C’ applications tab.
• For detailed process flow, click
Key Notes:
22. Search Console with export to excel feature
• Search Console- Master Reports is the new feature
of FoSCoS
• Enables DO to view and download reports as per
application status
• Export to Excel feature is provided.
• Feature to view/ download consolidated reports upto
district level.
• Custom date range option.
Key Notes:
22
23. What have we covered in this section..
Sequencing of applications for scrutinization has been set as First in First Out (FIFO). All pending state licenses/
registrations applications from FLRS shall be shifted to stage-1 in FoSCoS.
1
All central licenses applications under processing shall be migrated to stage-2 in FoSCoS. In case of State
License, under processing applications shall be shifted to Stage 1, thus requiring reprocessing from initial stage.
2
Application pending with FBOs for more than 30 days are being rejected automatically by System.
3
Authorities shall avoid re-inspections of FBOs’ units whose application has been migrated to Stage-1.
4
Inspections carried out on FoSCoRIS shall be updated automatically on FoSCoS.
5
Search Console for master reports is the new feature added to provide ease to download reports based on application
status.
6
23
25. Inspection module
25
Use FoSCoRIS
or physical
checklist
Accept
Inspection
Check
allocated
inspections
Forward the
application
to DO
Check Form-B
details
• FoSCoRIS is now integrated with FoSCoS
• FoSCoRIS (Inspection System) integrated with FoSCoS
to enable allocation of inspections, viewing of inspection
report within the licensing system.
• OTP based Verification of Inspection Reports
• Instant availability of Inspection reports to FBOs.
• For detailed process flow, click
Key Notes:
√
DO
26. What have we covered in this section..
Integration: FoSCoRIS (Inspection System) integrated with FoSCoS to enable allocation of inspections, viewing of
inspection report.
1
Provision for seeking clarifications from FBO: FSO has provision to seek out for clarifications on inspection
conducted from FBO. The listing of such clarifications sought from FBO by FSO is also made available to DO for
viewing purpose.
2
Accept/Reject: FSO can accept or reject the inspection allocated to him/her under ‘Inspection Acknowledgement’
tab. If he wants to reject the inspection allocated, he/she can do so by putting the remarks.
3
FSO must update manual Inspection reports on FoSCoS and Inspections carried out on FoSCoRIS shall be
updated automatically on FoSCoS.
4
26
Search Console: Comprehensive search tool made available to every FSO limited to their area of jurisdiction
4
28. Jurisdiction can be changed.
Generating Registration Certificates
Assign
inspection to
FSO if
required.
Document
Scrutinization
Check
jurisdiction and
fees receipt
Generate
Registration
• FoSCoRIS is now integrated. Inspection reports shall be
visible.
• RA can also assign the inspection to FSO for inspection
wherever required.
• Search Console- Master Reports is the new feature for
searching reports as per application status.
• Jurisdiction can also be changed.
Key Notes:
28
30. Support from FSSAI
30
User Manual
Find user manual on
“How to use FosCoS”
at
https://foscos.fssai.g
ov.in/user-manual
Video Tutorial
Find video tutorials at
https://foscos.fssai.g
ov.in/user-manual
Guidance Document
Find Guidance
Document at
https://foscos.fssai.g
ov.in/user-manual
We want
your
feedback
foscosfeedback.fssai@gmail.com
Helpdesk-foscos@fssai.gov.in
Call Center
1800112100
07:00 to 23:00 hrs
helpdesk-
foscos@fssai.gov.i
n
32. Process flow for Petty FBO Log-in
32
Petty FBO
Navigate to www.foscos.fssai.gov.in
Apply for Registration Certificate
(Petty Food Business Operators)
Verify OTP on Email ID or Mobile of
choice
Apply for New Registration
Page opens
Fill application for Registration
Submit Application Back
33. FBO/ DO/ FSO Login
33
FBO/ DO/ FSO
Navigate to
www.foscos.fssai.gov.in
Login with FLRS
credentials
Login Successful? No
Click Forgot
Username/
password
Reset your
password
Yes
Dashboard page
Back
34. FBO New Application
34
Back
Click Apply for New License/ Registration
Select appropriate kind of business applicable as per
food Business to be conducted
Submit Application
Select Head office
as KoB
Head office declared?
Yes
No
Tip: Nutraceuticals and Novel food are
visible under manufacturers KoB
Dashboard Page
Fill Form-B
Click License/ Registration
in left menu
35. Submit Modification Application
35
Apply for Modification in
License/ Registration
Select the license to be modified
Submit Modification
application with fees
Is it a Form C
modification?
Yes
No
Submit Modification
application without any
fees
Select the type of Modification
Tip: Form C modifications are the
details of your business which are
printed on the license i.e. Company
name, Kind of business etc.
Click Modification in left
menu
Back
36. To process new application
36
Back
Send to Stage 2 Document
Securitization
Allocate Inspection
to FSO
Generate License
Re-inspection & Assign FSO
Offline fee receipts correct?
Reject application/ Send back to
FBO for editing
Send back to FBO for editing
Yes
Inspection Required?
Stage-3
Yes
No
Tip: FSO now has the provision to
revert Application in case edits are
required in Form-B
FSO conducts
inspection
(FoSCoRIS or
Manually)
Forward to DO
Scrutinize Inspection
Reports by DO. Satisfied?
No
Yes
Documents correct?
Stage-2
No
Yes
Yes
Tip: DO has the provision to
reassign the application for re-
Send application for
clarification to FBO
No
No
Application for new license received by DO
Stage 1: Check Jurisdiction
Stage 1: Check Jurisdiction
37. To process modification request
37
Back
Tip: Form C modifications are the details which are
printed on the license i.e. Company name, Kind of
business etc.
Application for new license/
Modification by FBO
Scrutinize Non Form C
modification
Form C modification No
Reject
Accept
Send to Stage 2 Document
Securitization
Allocate Inspection
to FSO
Generate License
Re-inspection & Assign FSO
Offline fee receipts correct?
Reject application/ Send back to
FBO for editing
No
Send back to FBO for editing
Yes
Inspection Required?
Stage-3
Yes
No
Tip: FSO now has the provision to
revert Application in case edits are
required in Form-B
FSO conducts
inspection
Forward to DO
Scrutinize Inspection
Reports by DO. Satisfied?
No
Yes
Documents correct?
Stage-2
No
Yes
Yes
Tip: DO has the provision to
reassign the application for re-
inspection if deemed necessary
Send application for
clarification to FBO
No
No
38. Inspection
Back
Allocated Inspections in
left menu
Acknowledge
Inspection
Reject with Remarks
Inspection Report visible on
FoSCoS/ Done manually
Accept and choose
Inspection Date
Start Inspection
Forward to DO
Physical checklist used to
conduct inspection
FoSCoRIS app used to conduct
inspection
Upload findings on FoSCoS
Tip
FSO can reject an inspection incase it
has been wrongly assigned or due to
unforeseen circumstances
After initiating inspection, listing of
inspection will be moved under tab
On-going inspections
Is FoSCoRIS in use?
Tip: With FoSCoRIS now integrated, the
inspection report is also available in FoSCoS
Yes
Start Random
Inspection
No
39. Capturing FBO business specific details
such as CIN, GST and PAN No.
1
1
KoB wise Documentation
1
2
2
1
Check box declarations
1
2
Capturing FoSTaC certificate No.
1
2 Capturing FSM ID
FoSCoS Key Features (Continued)