The 6th edition of Forum journal presents 4 articles which discuss the capabilities that retailers must build to fulfill the omni-channel promise and drive profitability.

1. In-store
The Retail Omni-Channel Supply Chain:
From Backend to Forefront
Delivery/Collection
Integrated
Intelligent
Warehouse
In-store Collection
Operations
Remote Location
Operations
Transport Planning
and Execution
Returns
Operations
and Reverse
Logistics
In-store
Picking
Operations
Dedicated
Online Store
Operations
One View
of Order and
Product Delivery
Leverage Digital Technologies
to Build Your Next-Generation Inventory Systems
inventory, and capacity utilization determined in real time. Incentivize the customer
Service level and customer
experience driven orchestration
Omni-WMS
• Complex mix of orders
• Shrinking lead time
• Multitude of delivery options
•
• Continuous operations
• Varying pick units
• Heavy automation
• Network strategy and planning
• Co-existence with automation
• WMS and operational synergy
• Upstream, downstream, and
overall systems paradigm
Key enablers
http://on.tcs.com/1M8WFY0 | TCS Retail Forum 6 @TCS_News
Cater to increasing order volumes and shorter delivery windows faster and better
becoming more transparent to the end customer
Creation/Capture
Transmission/
Distribution
Scheduling
and Prioritization
Picking and Packing
Dispatch/Ready
for Pickup
Returns
Track and Trace
Address inventory latency and build next-gen inventory systems by going digital
Returns Strategy
• Network Design
• Node Ranging
• Source to Customer
• Capacity Visibility
Customer Order
Orchestration
Including Drop Ships
Mobility for
better inventory
management
and control
Ar ntelligence
and Robotics for
improved inventory
accuracy
Internet of Things to
transform inventory
to ‘Smart Stock’
Big Data and Analytics
for improved
decision making
One View
of Inventory
One View
of Customer
Rethink Omni-channel Retail
WMS Renewal
Leverage Digital Technologies
to Build Your Next-Generation Inventory Systems
The Visible Supply Chain:
Serving Customers Teppanyaki Style
Rethink Omni-channel Retail
:WMS Renewal:
Customer
Ship from
Store
Ship from
Dark Store Pickup
nt Costs
Intelligent
Omni-channel
nt Layer
1 Day to Deliver
@ *$10
3 Days to Deliver
@ *$8 *$5 Coupon
The Visible Supply Chain:
Serving Customers Teppanyaki Style
• Responsive supply chain
• Smart Stock
• Real-time inventory analytics
Omni-Channel Leadership
• Integrated operations – planning, ordering,
and inventory management
• Network inventory visibility and cost optimization
Cross-channel Capabilities
• Foundational
• Centralized inventory
• Single system of truth
One Inventory Platform
• Predictable order mix
• Manageable lead time
• Limited delivery options
•
• Planned operational windows
• Similar pick units
Traditional WMS
focused execution
Building Blocks of a Successful Omni-channel Supply Chain Execution across Order Lifecycle