H&M received a letter from a customer concerned about the treatment of warehouse workers. They thank the customer for bringing this to their attention, as they value inclusiveness and fairness. The company policies strictly prohibit sexual assault or abuse of power. They will investigate the specific claims and ensure their policies guaranteeing regular breaks and access to facilities are being followed properly. H&M acknowledges there is always room for improvement and welcomes feedback to create a better work environment for all employees.