Foolproof is seeking a principal consultant to enhance client relationships and deliver strategic design solutions for prominent brands, focusing on user-centricity. The ideal candidate should have over five years of experience in design or management consultancy, strong relationship-building skills, and a background in project management. The position emphasizes coaching and mentoring junior consultants and requires expertise in balancing business needs with customer insights.

1. Principal
Consultant
Recruiting for...

2. Join us and positively
impact the lives of
millions of people
around the world.

3. Solve real-world business
problems through insight
Work with some of the world’s biggest brands
turning strategy into tangible results for our
clients and their customers.

4. Inspire and motivate the
multidisciplinary teams
you work with to create
value for clients and
customers.
“Foolproof’s work within the
programme is sacrosanct
and has not only driven a
focus on creating a user-
centric platform but has
supported internal change
around how we get the
team to focus on developing
systems with the customer
in mind. User insight and
validation is now a key
capability in how we can
deliver solutions to market.”
Nicola McClymont, eCommerce
Excellence Delivery Manager

5. Responsibilities
― Grow and nurture long-term
client relationships through
a deep understanding of
past projects and future
objectives.
― Provide expert direction for
our clients, balancing the
needs of the business and
those of their customers.
― Manage delivery of a wide
range of tactical and
strategic design briefs
including resourcing,
budget and quality of output.
― Write and present high
quality, engaging and
authoritative reports and
presentations.
― Partner with an Account
Director, Project Manager,
Resource Manager, fellow
Principal Consultants as
well as the Experience
Design Director (your line
manager) to manage a
client account group.
― Provide quality assurance
and practice leadership
across the projects you
are assigned to.
― Coach and mentor
consultants in all aspects
of their work.

6. As an exceptional
practitioner, putting
users and business
stakeholders at the
heart of everything
you do is part of
your DNA.

7. The person
― At least five years’ experience
in a design and build agency
and/or management
consultancy.
― Likely to be educated to
degree level (computing
sciences, HCI, business,
psychology or design).
― Extensive experience in a
client facing role working
with top 100 brands
leading senior stakeholder
workshops and influencing
clients.
― Ideally Business Analyst or
Management Consulting
background.
― Commercially aware with an
understanding of ROI and
online marketing metrics.
― Excellent relationship
building skills with the ability
to create rapport and build
relationships with clients and
colleagues.
― Comfortable leading
multidisciplinary teams on
large design and build
programmes.
― Experience in a project-
based environment as a
team member and as a
manager setting and
monitoring project budgets.
― Excellent report writing
and presentation skills.
― Experience in managing,
leading and coaching UX
consultants.

8. Our clients
UK

9. Over 100 staff
3 offices: London, Norwich, Singapore
Work across FS, gaming,
telecom, FMCG, retail,
automotive and travel
Multi-award winning
creative technology
studio
A Sunday Times UK top 20
small company to work for
Multi Sector Award Winning Top 20
Europe’s largest
independent experience
design specialist
Over 100 staff, 3 offices:
London, Norwich, Singapore
Largest XD Studio 100 staff, 3 offices

10. Apply
Carolina Franca
Email: careers@foolproof.co.uk
www.foolproof.co.uk