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THE CHOP HOUSE 
BY 
WOOLOOMOOLOO GROUP 
By Ariunzaya Khurel 
January 23, 2014
INTRODUCTION 
What we are going to talk? 
Hygiene & Cleanliness 
Food Safety 
Menu 
Purchasing & Receiving 
Storing 
Issuing & Production 
Customers Services 
Worker happiness index 
Management Vision 
Conclusion
HYGIENE & CLEANLINESS 
 3,000 sq. ft. 
 Indoor & Outdoor Area 
 Different sitting environment 
 Smoking vs. Non-smoking 
 High tables/high chairs 
 Wooden tables/chairs 
 Air-con vs. open air 
 Every day cleaning 
 Stainless steel cutlery 
 Security cameras 
 Toilets out at the mall
FOOD SAFETY 
 Kitchen seems to be organized 
 Yes on standard uniform 
 No on cooking hat 
 No on mask 
 No on gloves
FOOD SAFETY 
 Risk of Individual drink mixing with 
the customer’s food 
 Timing of pre-cooking some side 
dishes that comes along with main 
food eg smash potato 
 Management consistently checking 
the quality of the food to see if 
there is rotten food or ingredient 
 The boss comes every month for a 
week to visit the Chop House 
 Air-tighted lid container for 
condiment
MENU 
 Leather covered menu – more presentable 
 Plastic covered – more durable 
 Very clear description of each food item 
- helping customers to choose 
 With Picture of some food items – more 
attractive 
 Clear price on the menu
MENU 
 Beside food menu, they have drink menu 
 Menu is in a shape of cutting board with 
handle on top 
 Not so user friendly to flip over the page 
 Menu is clean and easy to read 
 Very informative menu with clear price 
and what drink they serve 
 Happy hour vs. non happy hour 
 Details of making of the beer and cocktails
PURCHASING 
 Head chef is responsible for purchase 
 High quality meat from Australia and 
New Zealand 
 Other food ingredient from overseas 
 Formal competitive bid buying for meat 
 Air-flown to Singapore 
 Cut & pack by head chef in a local 
butchery shop 
 Head chef has poultry license
RECEIVING 
 Specific permanent location for 
receiving 
 The black door is another entrance to 
the kitchen 
 Receiving happening before restaurant 
opening hour that is receiving before 
11am 
 Chef receives the ingredient personally 
 Check quality and quantity 
 Arrange proper storing
STORING 
 No frozen meat 
 Keep in temperature room 
 Two places to keep meat 
 This one can serve as a showroom 
 No meat is melting or freezing 
 Vegetable stores in proper place 
 Potato in dry basket
ISSUING & PRODUCTION 
PLANNING 
 Head chef is the top manager 
 Head chef is managing the production 
of the kitchen 
 Each kitchen staff has his responsibilities 
organized by head chef 
 Some is responsible for cooking meat 
 Some is responsible for dessert 
 Some is responsible vegetable 
 Some is responsible for cleaning 
 Head chef has final decision if there are 
issues coming up
QUALITY OF CUSTOMER SERVICE 
 Friendly and smiling staffs 
 Correct cool drink served 
 Tasty hot food 
 Waiter is attentive 
 Food waiting time is not long 
 TV and music 
 Manager is the person 
responsible for happening 
in the restaurant
HAPPINESS INDEX OF WORKERS 
 Young teammates 
 Willing to help each other 
 Experienced manager 
 Willing to teach and accept 
mistakes of staffs 
 Good pay 
 Work as a team 
 15 staffs under the manager 
 Get tips 
 Computerized ordering device 
helps reduce communication 
errors 
 Home feeling 
 Want work long term
MANAGEMENT VISION – NEW 
IDEA 
 First of this type of beer self serving system in 
Singapore 
 The card is just like an ez link card 
 SGD 5 for the card and top up any price as 
you wish 
 Tap the card, get the beer, tap the card and 
close your bill 
 Two different types of beer in one machine 
 In case of lost of card, the card owner has 
no loss as restaurant has record who owns 
this card 
 Management always look for new and 
innovative ideas to serve to the customers 
 Planning to open second Chop House 
 Under 18 can’t drink alcohol
MANAGEMENT VISION – 
INTEGRATED FOOD SERVICE 
COMPUTER SYSTEM 
 Ensure order is correctly 
communicated to kitchen 
 Same order information to cashier 
 Keeping track on stock level of 
food ingredient 
 No mis-communication between 
waiter and kitchen 
 No mis-communication between 
waiter and cashier 
 Updated record on stock level
CONCLUSION 
Food 
Restaurant 
Workers 
Service 
Customers

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food and beverage ppt

  • 1. THE CHOP HOUSE BY WOOLOOMOOLOO GROUP By Ariunzaya Khurel January 23, 2014
  • 2. INTRODUCTION What we are going to talk? Hygiene & Cleanliness Food Safety Menu Purchasing & Receiving Storing Issuing & Production Customers Services Worker happiness index Management Vision Conclusion
  • 3. HYGIENE & CLEANLINESS  3,000 sq. ft.  Indoor & Outdoor Area  Different sitting environment  Smoking vs. Non-smoking  High tables/high chairs  Wooden tables/chairs  Air-con vs. open air  Every day cleaning  Stainless steel cutlery  Security cameras  Toilets out at the mall
  • 4. FOOD SAFETY  Kitchen seems to be organized  Yes on standard uniform  No on cooking hat  No on mask  No on gloves
  • 5. FOOD SAFETY  Risk of Individual drink mixing with the customer’s food  Timing of pre-cooking some side dishes that comes along with main food eg smash potato  Management consistently checking the quality of the food to see if there is rotten food or ingredient  The boss comes every month for a week to visit the Chop House  Air-tighted lid container for condiment
  • 6. MENU  Leather covered menu – more presentable  Plastic covered – more durable  Very clear description of each food item - helping customers to choose  With Picture of some food items – more attractive  Clear price on the menu
  • 7. MENU  Beside food menu, they have drink menu  Menu is in a shape of cutting board with handle on top  Not so user friendly to flip over the page  Menu is clean and easy to read  Very informative menu with clear price and what drink they serve  Happy hour vs. non happy hour  Details of making of the beer and cocktails
  • 8. PURCHASING  Head chef is responsible for purchase  High quality meat from Australia and New Zealand  Other food ingredient from overseas  Formal competitive bid buying for meat  Air-flown to Singapore  Cut & pack by head chef in a local butchery shop  Head chef has poultry license
  • 9. RECEIVING  Specific permanent location for receiving  The black door is another entrance to the kitchen  Receiving happening before restaurant opening hour that is receiving before 11am  Chef receives the ingredient personally  Check quality and quantity  Arrange proper storing
  • 10. STORING  No frozen meat  Keep in temperature room  Two places to keep meat  This one can serve as a showroom  No meat is melting or freezing  Vegetable stores in proper place  Potato in dry basket
  • 11. ISSUING & PRODUCTION PLANNING  Head chef is the top manager  Head chef is managing the production of the kitchen  Each kitchen staff has his responsibilities organized by head chef  Some is responsible for cooking meat  Some is responsible for dessert  Some is responsible vegetable  Some is responsible for cleaning  Head chef has final decision if there are issues coming up
  • 12. QUALITY OF CUSTOMER SERVICE  Friendly and smiling staffs  Correct cool drink served  Tasty hot food  Waiter is attentive  Food waiting time is not long  TV and music  Manager is the person responsible for happening in the restaurant
  • 13. HAPPINESS INDEX OF WORKERS  Young teammates  Willing to help each other  Experienced manager  Willing to teach and accept mistakes of staffs  Good pay  Work as a team  15 staffs under the manager  Get tips  Computerized ordering device helps reduce communication errors  Home feeling  Want work long term
  • 14. MANAGEMENT VISION – NEW IDEA  First of this type of beer self serving system in Singapore  The card is just like an ez link card  SGD 5 for the card and top up any price as you wish  Tap the card, get the beer, tap the card and close your bill  Two different types of beer in one machine  In case of lost of card, the card owner has no loss as restaurant has record who owns this card  Management always look for new and innovative ideas to serve to the customers  Planning to open second Chop House  Under 18 can’t drink alcohol
  • 15. MANAGEMENT VISION – INTEGRATED FOOD SERVICE COMPUTER SYSTEM  Ensure order is correctly communicated to kitchen  Same order information to cashier  Keeping track on stock level of food ingredient  No mis-communication between waiter and kitchen  No mis-communication between waiter and cashier  Updated record on stock level
  • 16. CONCLUSION Food Restaurant Workers Service Customers