- Herbalife is a multi-level marketing company that sells nutrition and weight management products. It was founded in 1980 and now operates in over 73 countries with worldwide turnover of $3.7 billion in 2009. - The document provides tips and scripts for Herbalife distributors to use when following up with customers, such as asking specific questions about their daily product intake and progress. - It emphasizes the importance of consistent follow up and sharing success stories in order to build long-term customer relationships and referrals that can lead to business growth.

1. 90% Opinions 10% Facts

2. Herbalife ... -Founded 1980, today in more than 73 countries -Worldwide turn-over 2009: 3.7 Billion US$ (2 Billion of which was payed BACK to distributors world wide) -Nutrition & natural + 70+ million satisfied customers. -Scientific Advisory Board and Nobel Prize Winner -FASTEST growing Industry = Wellness Industry – N° 1 in Weight Management = Herbalife -Long-standing experience & well-proven support systems (Trainings, Phone , TV & Internet Technology) ONLY COMPANY in Direct Sales to have a Doctor awarded with a NOBEL PRIZE ...

3. Mega-dosage & Labeling Laws If there was too much of any particular ingredient which could be dangerous it would have to be on the label - THERE ARE NO DANGER WARNINGS ON HERBALIFE - WHY? BECAUSE WE ARE FOOD NOT MEDICATION Herbalife is tested at “ PHARMACEUTICAL STANDARDS” even though we don't need to prove to everyone how safe we are

4. Your Story always FIRST it’s your Measure yourself on day ONE Take Photos - Prison shot! Take the products EVERY DAY - if BEST asset & comes from your heart = ENTHUSIASTIC! (before it’s too late!!) your business is down ask yourself how serious YOU are with the products? How can you convince if you yourself are NOT convinced!!!???

5. Share Other People’s Stories Come to every meeting Learn the stories of others (TAKE NOTES) Take photos with people FACTS

6. You share & teach your experience to your Distributors Basis of a stable business Provides you with daily Ca$h Flow Helps people achieve health results Real “Live” Stories to share with new Customers & Distributors Customers = great Distributors

7. How To Answer Stick to the facts. Stay focused on the power of testimonials “ I don’t know about that, all I know is”….. … your personal story and others Don’t leave home without your ‘pitch-pad’ (before & after photos)

8. Why? - R esults - R eorders - R eferrals

9. RESULTS CERTAINTY EMOTION SHARING (Satisfied customers = referrals/reorders) When YOU follow up with PASSION & ENTHUSIASM it makes YOU feel good about YOURSELF & about HELPING OTHERS ... when you start enjoying this feeling you will not only contribute to the lives of others but will earn a fortune! “ Think more about your customers’ results rather than the money you make from your customer & you will always make money!” Mark Hughes Why Follow-Up ?

10. Why follow up and follow through? Duplication – If you are a master of follow up – that’s what your people do – Lead by example If your downline customers are happy and upgrading –your downline can earn more and move up - and so can you  Get details of your downline( DIST/SC/QP) customers contact/ water+eating habits/ reasons.Then you can treat them like your own customers – OR follow up with your downline together weekly – faster duplication Trainings are great, but most of us learn by making mistakes – If your downline makes too many mistakes with their customers and friends- they will get frustrated and quit!!!

11. Motivate your team Tell your dist to get moving is like putting water in the sun to heat, will work but slowly. Help them to have excited customers who reorder and refer is lighting a fire under them

13. Deep Follow up = Fast Balance growth Following up leads to referrals Following up on referrals leads to SC Follow up on SC’s customers leads to QP!!!

16. ALWAYS ASK FOR YOUR CUSTOMER’S MEASUREMENTS DURING THE PROGRAM NOT JUST THEIR WEIGHT (MUSCLE WEIGHS HEAVIER THAN FAT) TAKE PHOTOES OF YOUR CUSTOMERS BEFORE THEY START ALWAYS HAVE FLYERS AT HAND WHEN YOU ARE OUT & ABOUT EXCHANGE TEL # DONT JUST GIVE YOUR NUMBER SHOW YOUR BEFORE/AFTER PICTURE NEVER CLAIM WE CURE ANYTHING-WE ARE JUST FOOD!

17. DAY 1 1. MEASURE & weigh in am before u get dressed! you will lose more in cm - products feed muscles 2. How did you like the taste of your shake? If not enthusiastic about taste find out favorite bev/ fruit 3. How did you mix it - blender/shaker/spoon? Always use a blender - mix with fruit, water & oats 4. How many times did you take your tablets? Any time is fine as long as required amount is taken!

18. DAY 1 continued. 5. Did you feel hungry / When? Add more shake. Over 70kg/120 lbs =3 level tablespoons 6.How many glasses of water in total? “ Plenty” is not an answer! Find out EXACTLY! 7. How many teaspoons of tea in total? 3 teaspoons a day ensures AMAZING energy & burns fat.

19. DAY 3 1. From morning until evening how did you use? ANY problems = NO problem - the products are working! 2. Is your energy up - down or same? 5% energy can go down/feel sleepy = detox 3. How many times did you take the tablets? Tabs are not medication but part of nutrition 4. Did you feel hungry at all? Not enough water - dehydration = signals hunger! 5 .How many glasses of water in total? Remember “plenty” is NOT an answer! 6. How many tspns TEA in total during the day? 3 tspns in total = faster results remember!

20. DAY 5 – DAY 7 1. How do you feel? FANTASTIC!!! The products are working! 2.How many shakes/tabs/meals/snacks & H20? Dont take “Like you told me” as an answer - listen to them TELL YOU from am to pm. 3.What changes in cm/weight now? Dont accept as answer “my clothes feel looser” if they dont keep track how will they know for sure?

21. Day 10 - Day 13 - Day 19 1.How many shakes/meals/snacks/water? Always listen dont accept YES/NO answers 2.Has anybody noticed? Who? Offer free samples/consultation office/home. 3.How many glasses of water total? More water = the quicker the results 4.Share other stories & congratulate them! Remind them of their long term goal and reasons

22. DAY 20 – DAY 25 – DAY 30 1.How many kgs & cms less now? Motivate & remind “Repetition = SUCCESS” 2.Answer “challenges” by sharing another result. Person needs to hear a story they can relate to. 3. UP GRADE to V.I.P - “get up to a 42% discount”! - conduct a “free samples” session in house/Office Invite CUSTOMER DAY(HOM) – NC – BIG EVENTS to learn about BIZ ...

23. IMPORTANT ... DONT FORGET THESE DETAILS 1. REMEMBER YOU CANNOT RELY ON “TEXT FOLLOW UPS” ONLY 2. WHEN FOLLOWING UP - CALL ON DAY 1 - TEXT DAY 2 - CALL DAY 3 - TEXT DAY 4 ETC ... YOU EARN A LOT PER CUSTOMER –WORK SMART 3. DONT BE LAZY ... RESPECT & CARING IS THE KEY ( IT TAKES PATIENCE BUT IT’S WORTH IT LONG TERM ...) 4. THEY WONT CARE ABOUT HOW MUCH YOU KNOW ,TILL THEY KNOW HOW MUCH YOU CARE

24. Detailed Follow Up Happy Customer Incredible Income

25. P 3,331 - P 55 meal

26. P 7,759 - P 129 per meal

27. All challenges = “Nooooo ppp rrrr oooo bb l e m ”! Listen to your customer - ask questions Keep reminding why you follow up -”I wouldn’t waste your time or my time if I knew this didn’t work” Our role is “Education & Information” Our goal is to provide emotional rewards so that the product will talk for itself & Herbalife becomes a household brand-shared from one generation to the next.

28. SHARE RECIPES AFTER A FEW WEEKS - TRY THEM OUT YOURSELF FIRST. ON WEEK 3 MEET YOUR CUSTOMER & SHARE BENEFITS OF VIP% or JOINING AS DISTRIBUTOR? HAND SHAKER WHEN IN OFFICE! GIVE AWAY A FREE TABLET BOX = FREE ADVERTISING! ASK WHO THEY KNOW ON MEDICATION OR OVERWEIGHT TO GIVE FREE SAMPLES TO? TOOLS ...

29. ALWAYS FOLLOW THE “FOLLOW UP” SCRIPT - DONT TRUST YOUR MEMORY HAVE A FEW COPIES MADE TO TRAVEL WITH. ALWAYS HAVE CUSTOMERS PERSONAL PROFILE SHEET IN FRONT OF YOUR EYES WHEN FOLLOWING UP - GIVES YOU GUIDANCE TO THEIR NEEDS & SAVES YOU BOTH TIME. (give EX.)

30. WHY DETOXIFICATION? 1st 10 DAYS your body goes through a dietrary change ... REMEMBER only 5 out of 100 experience this - it’s nature’s way of “Spring Cleaning or House Cleaning”! 10 TIMES THE AMOUNT OF TOXINS ARE IN THE BLOOD & are now being ELIMINATED which is why follow up is CRUCIAL. RASH, ITCHY SKIN, DRY MOUTH, THIRSTY, TIRED, SMELLY BOWEL, SWEATING, DIZZYNESS, PALPITATION ... = NO PROBLEM THE PRODUCTS ARE WORKING:) YOU ARE IN DETOX - DRINK DOUBLE THE AMOUNT OF WATER - ADD MORE TEA AS IT CLEANSES/DETOXIFIES THE LIVER.

31. NAUSEA = Tablets on an empty stomach - “NO PROBLEM THE HERBS ARE CLEANING YOUR INTESTINES” take the tabs with your shake - FEVER = part of Detox - all the hidden viruses are coming out!

32. HEADACHES - Find out what liquid being mixed with shake? 1) COWS MILK 2) NOT ENOUGH WATER 3) DIETARY CHANGE ... REMEMBER STAY CALM! Make sure you ask what liquid first .... that way you know for SURE - otherwise some customers are afraid to appear foolish and will even LIE !!

33. CONSTIPATION - WHAT LIQUID DID YOU MIX YOUR SHAKE WITH? COWS MILK mixed with the shake is often the reason behind constipation TOO many BANANAS ... use only half a “Sagin” in shake & not every day - add papaya ... pineapple ... Reduce quantity of RICE - ONE portion only ... Eat more VEGETABLES / SALADS NOT ENOUGH WATER

35. Can a Diabetic take Herbalife? Common Concerns A Diabetic can enjoy a HEALTHY HERBALIFE BREAKFAST & MERIENDA to control the sugar level in the blood ... Diabetes Type 2 ... according to W.H.O (World Health Organisation) it’s DIET or NUTRITION RELATED

36. Common Concerns Is it safe? Herbalife has been around for over 30 years Distributed in over 73 countries worldwide FDA approved in USA; BFAD registered in the Philippines as food & as a food supplement Our products have been carefully researched, analyzed and investigated by the best scientists, doctors & health experts worldwide.

37. Common Concerns I will ask my doctor. No problem. Just remember that whatever your doctor will tell you, that is simply his/her opinion - Doctors study medicine - not nutrition! (Give FACTS about the, company & bring the nutritional shake mix label) “ Is there any ingredient inside that you have a problem with me taking?”

38. Common Concerns Are they safe even if I am taking medicine? Herbalife products are just food in tablet and powder form. Since it cleanses the villi, you are now able to absorb your medicine more efficiently.

39. Common Concerns Are the products safe for those who have heart problems or other illnesses? Again, Herbalife products are just food in tablet and powder form. In fact, according to the FDA in the U.S., since our shake is made up of soy isolate, it will even help prevent the development of heart disease, as well as breast cancer.

40. Common Concerns Do I stop my medicine? NO. You do not stop your medicine until your doctor says so. Herbalife products are just food. We do not make medical or therapeutic claims.

41. Key Points Use ALL the products - EVERYDAY. Buy from your OWN store. You do not incur extra cost when you do this, it is just a shift in consumer spending. DON’T buy from the competitors.

42. LEAD BY EXAMPLE ... USE - WEAR - TALK ... USE in public “something” (badge - tee shirt - bag - Tab box) Go to the mall with a BIG badge! Always show pictures - we are professional story tellers - we dont sell ingredients remember we sell the facts - a picture tells a 1000 words:) - Tamac?!! Talk to ALOT & you earn ALOT $$. talk to a few & you earn a FEW $$. Share your product story by Email send outs - sms send outs .dear neighbour.. KEY WORDS ... “Who do you know”? “Maybe you can HELP me”? ...

43. This is a business about meeting peoples’ needs. This is a word of mouth business. One happy customer ALWAYS reffers you to at least 5 people or becomes a V.I.P member or dist. 80% of distributors in Herbalife were originally CUSTOMERS. Dont look at your customer base for what it is now but look at what it can become if you nurture it now-have a heart-be patient-care for your customers and they will take care of YOUR financial needs ... ALWAYS stretch to do your BEST

44. Product Results means a Happy customer will lead you to another & another & another ...

45. Discipline & consistent action = SUCCE$$ - knowledge is not enough... Ask yourself where you want to be financially 1 to 5 years from now?? It’s worth being teachable! Plan your week ONE & TWO weeks ahead of time ... organise! Attend AT LEAST Sat trainings & learn more ... you learn more when you train others - later Herbalife will ask YOU to train & inspire. Model people in Herbalife who are successful- no short cuts!

46. 3 Key points to your SUCCE$$: Follow Up Follow Up Follow Up

47. Build relationships from the start

48. Shake Parties/Recognition