FlipGig Knowledge Exchange Event (Intro)
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This document summarizes a knowledge exchange meeting about digitally transforming last mile parcel logistics in the gig economy. The meeting discussed investigating current gig courier activity and inefficiencies in deliveries and returns. It aimed to explore promoting fairness and sustainability for gig workers. Researchers developed methods to study gig work remotely during the pandemic and uncovered challenges faced by gig logistics workers. They worked with commercial partners and proposed more sustainable approaches like reusing civic assets, leading to a trial in York. The meeting aimed to share learnings with logistics, software, workers, cities, and unions to design more transparent and fair systems for this workforce.
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Related report: https://arxiv.org/abs/2102.02622
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The digital economy (e.g. online shopping) is growing rapidly - already £50bn in 2016 - this has been especially true during COVID, with a growth of online retail of over 30% this year alone. With new `try before you by' clothing services such as ASOS and Amazon Prime Wardrobe, where any number of clothing items can be ordered for home delivery, and returned 'for free', the true environmental costs and impacts on workers are entirely hidden from the consumer. These services have heralded the growth of the platform economy, where an army of gig workers compete for highly variable rewards, and bear many of the infrastructure costs that once would've once belonged to an employer. In the flipgig project, we are looking at the role of digital services in this growing workplace and how these can be better designed to empower couriers to fight unfairness, challenge unfair models and algorithms in platform courier work, and develop new models that put fairness and sustainability at the core. In this talk we report on our fieldwork and give a voice to gig economy workers, identifying multiple forms of systemic and unintentional bias arising from being 'behind the app'.
Ubicomp+Sustainability October 2015, Keynote at euc2015
ICT itself now accounts for 10% of global energy demand - and climbing - controlling this impact is not yet a factor in systems design or in most CS curricula. I’m drawn by Computer Science's potential for addressing large scale societal challenges, such as climate change. In this talk I firstly offer a glimpse at the insights for Ubicomp and human-computer system design through the lens of our recent studies of energy use in the home, and of mobile data demand; and secondly, discuss ways in which we might evolve such systems to more profoundly challenge ‘the normal way’ energy is used.
Understanding Sustainable Food Shopping: Sustainably Minded Shoppers and the ...
My talk about sustainability in food shopping to SIRACH Network Innovation in Heating and Cooling Seminar, Wed 22nd Oct 2014, i.e. about what drives the need for heating and refrigeration in the first place and why might we want to influence this to reduce our carbon footprint. Starting with the proposition that food is a surprisingly high part of the UK domestic carbon footprint, the talk first showed a fine-grained analysis of typical student diet with measured direct energy impact and estimates of its embodied carbon footprint: to illustrate how the foods chosen are the most significant contributor to diets' carbon footprint, and how typical diets might be limited and repetitive. Second, we reported on how mainstream food increasingly relies on convenience foods and how these foods, and societal conventions (e.g. what is a 'proper' meal anyway) encourage and limit what we repeatedly eat. We then talked about our sustainably minded participants, what they care about, how they evaluate what they eat, and how they develop new capabilities and knowledge for acquiring and preparing sustainable food. We finished by looking at why these choices are complex and why I believe it's important we (and specifically supermarkets) help making these choices more transparent to the consumer and in the supply chain to help promote a more sustainable diet, and why we must act now!
Published work relating to this talk:
A. Clear, M. Hazas, J. Morley, A. Friday, and O. Bates, “Domestic food and sustainable design: A study of university student cooking and its impacts,” in Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pp. 2447–2456, 2013.
http://wp.lancs.ac.uk/sds/files/2013/05/clear_hobcam_20131.pdf
More about our work:
http://wp.lancs.ac.uk/sds
1000% The highs and lows of Entertainment and IT in the home
Rather than focus on household or appliance level disaggregation of energy use in domestic settings, in our recent work we have begun to explore how energy use supports the services of everyday life. Our 'service based' quantification of energy use helps explain dramatic variations in direct energy impact for similar practices, e.g. 2 orders of magnitude between the lowest and highest consuming ways of achieving 'entertainment and IT'. In this talk we reveal the hidden impacts of IT devices due to their emergent uses and increased interconnectedness, and the challenges these pose for us in creating next generation hardware and software for a lower carbon future.
Talk from Computing for a sustainable future, Royal Society Workshop, 1:30 pm on Monday 30 September 2013
http://royalsociety.org/events/2013/sustainable-computing/
Quantifying our understanding of energy use itu may 2013
In this talk we report on our recent studies of energy use and cooking in the home. Using a pioneering method combining fine grained accounts from embedded sensing combined with qualitative interview data we uncover how everyday life intersects with energy demand and GhG externality. Our work enables us to shed light on where eco-feedback interventions could be aimed and raises questions about existing approaches based on 'smart grid' enabled energy portals and in home energy displays. In the second half of the talk we suggest how the detailed study of cooking reveals new opportunities for HCI and Ubicomp design.
Reflections on the Long-term Use of an Experimental Digital Signage System
Talk slides from Ubicomp 2011, Beijing, 20th September 2011 (Session 4 - Near and Far). Based on the paper: Reflections on the Long-term Use of an Experimental Digital Signage System by Sarah Clinch, Nigel Davies, Adrian Friday, Christos Efstratiou.
Paper abstract:
In this paper we reflect on our long-term experiences of developing, deploying and supporting an experimental digital signage system. Existing public display systems almost always feature a single point of control that is responsible for scheduling content for presentation on the network and provide sophisticated mechanisms for controlling play-out timing and relative ordering. Our experiences suggest that such complex feature-sets are unnecessary in many cases and may be counter productive in signage systems. We describe an alternative, simpler paradigm for encouraging widespread use of signage systems based on shared ‘content channels’ between content providers and display owners. Our system has been in continuous use for approximately 3 years. We reflect and draw lessons from how our user community has adopted and used the resulting public display network. We believe that these reflections will be of benefit to future developers of ubiquitous display networks.
Towards Open Pervasive Displays (Keynote at UbiSummit, Helsinki, May 2011)
We discuss the challenges of opening up networks of public displays to wider control (based on our experiences of eCampus) and postulate what might happen if we open up to applications also (global networks of displays, content and applications, c.f. http://pd-net.org)
Towards Open Pervasive Displays (Keynote at Tekes UbiSummit, May 2011)
Adrian Friday discusses opening up pervasive displays to allow more interactive content and applications. The current system uses channels to devolve control of content to trusted user groups, which has been successful. However, moving forward will require addressing challenges such as scale, personalization vs privacy, monetization, and supporting a global network of displays and developers. This could enable a wide variety of applications from local events to global issues. The goal is to transform spaces from passive advertising to places that reflect communities through globally shared content and applications.
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- 1. Digitally transforming deliveries and collections in the gig- economy: fairer and more sustainable last mile parcel logistics Knowledge Exchange meeting, 29.4.2022
- 2. Motivation Significant growth in online sales & returns 1 Free and low cost delivery 2 Life-style and ‘gig’ economy workers without guaranteed or sufficient work 3 More dynamic and sustainable operating models 4 Digital mediated by ‘algorithms and software’ 5
- 3. We said we’d š Investigate current gig economy courier activity (parcels and food) š Look at inefficiency in delivery and collections š Fairness and justice for workers š How might we promote sustainability š Use simulation, modelling and trials to evaluate the impact at scale
- 4. We did DEVELOPED METHODOLOGIES FOR STUDYING GIG WORK REMOTELY CONDUCTED FIELDWORK IN MANCHESTER, YORK, EDINBURGH (NEARLY PARIS ;) – DESPITE A PANDEMIC UNCOVERED CHALLENGES FACED BY GIG LOGISTICS WORKERS WORKED WITH COMMERCIAL PARTNERS TO UNDERSTAND THEIR BUSINESS AS USUAL LOOKED AT OTHER WAYS OF DISTRIBUTING WORK OPTIMALLY PROPOSED MORE SUSTAINABLE APPROACHES REUSING CIVIC ASSETS – LEADING TO A TRIAL IN YORK
- 5. Today š We’d like to share what we’ve learnt š Why we think this is valuable to š Logistics - Deliver more sustainably using micro-consolidation š Software - Avoid unfair algorithmic approaches and user interfaces š Workers – benefit from more transparency to customers, fairer work conditions š Cities – see how to design for this hidden demography š Unions – reach a hard to reach/ represent population
- 6. Running order 10.00 Introductions and round table 10.30 Key results presentations 12.30 Lunch with ‘other outputs’ posters 14.00 Informal panel discussion on next steps 15.00 Wrap up 15.30 Finish http://flipgig.org