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E-Commerce
Merchandising
Pain Points
1. Search Quality

2. Promotions

3. Landing Pages

4. Behavior Targeting

5. Insights
Search Quality
 Relevance: Are products in results a
 close match for the visitor’s search
 query?


 Spell checking and automatic corrections


 Synonyms and stopwords


 Natural language support
Relevance
 Relevance: Are products in results a
 close match for the visitor’s search
 query?


 Which fields in product catalog are given
 priority?


 Are out-of-stock products considered for
 a search query?
Relevance
 Can we sort search results based on
 price?


 Can we separate imported versus
 domestic products in search results?


 Can we eliminate false positives from
 search results?
Spell Checking
 Can we detect and auto-correct spelling
 errors?
 How do we prioritise a higher selling
 product when two products match an
 incorrectly spelled query?
 Can we detect spelling errors in queries
 with three words and even four words?
Synonyms/Stopwo
      rds
 Can we define “cellphones” and
 “mobiles” to mean the same?


 Can we have “trimmer” to mean “shaver”
 but not vice-versa?


 Can we ignore some words from queries
 and products, for eg. Ignore “jewelry” for
 an online jewelry site.
Natural Language
 Can we support natural queries like
 “less than 500”, “more than 500”?


 Can we detect geographic queries like
 “hotels around airport”


 Is there support for price ranges?
Promotions
 Can we promote only Samsung mobile
 phones between Aug 10 and Aug 15?

 Can we display only highest margin
 books for the query “Harry Potter”?

 Can we display only products from
 Vendor X when visitors search for query
 “laptop bags”.
Landing Pages
 Can we create landing pages on the fly?


 Can we define business rules for each
 landing page separately?


 Can we display products from 2 stores,
 sorted in descending order of price, and
 with imported products after local ones?
Behavior Targeting
 How we display results with the highest
 propensity of being purchased?


 How to present the best results for a
 visitor based on past buying behavior?


 Can we display similar products
 purchased by other users?
Insights
 What are the top search queries for the last
 week?

 Which products were sold most?

 Which search queries resulted in most
 sales?

 Which queries resulted in 0 results in
 search?
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Five E-commerce Merchandising Pain Points

  • 2. 1. Search Quality 2. Promotions 3. Landing Pages 4. Behavior Targeting 5. Insights
  • 3. Search Quality  Relevance: Are products in results a close match for the visitor’s search query?  Spell checking and automatic corrections  Synonyms and stopwords  Natural language support
  • 4. Relevance  Relevance: Are products in results a close match for the visitor’s search query?  Which fields in product catalog are given priority?  Are out-of-stock products considered for a search query?
  • 5. Relevance  Can we sort search results based on price?  Can we separate imported versus domestic products in search results?  Can we eliminate false positives from search results?
  • 6. Spell Checking  Can we detect and auto-correct spelling errors?  How do we prioritise a higher selling product when two products match an incorrectly spelled query?  Can we detect spelling errors in queries with three words and even four words?
  • 7. Synonyms/Stopwo rds  Can we define “cellphones” and “mobiles” to mean the same?  Can we have “trimmer” to mean “shaver” but not vice-versa?  Can we ignore some words from queries and products, for eg. Ignore “jewelry” for an online jewelry site.
  • 8. Natural Language  Can we support natural queries like “less than 500”, “more than 500”?  Can we detect geographic queries like “hotels around airport”  Is there support for price ranges?
  • 9. Promotions  Can we promote only Samsung mobile phones between Aug 10 and Aug 15?  Can we display only highest margin books for the query “Harry Potter”?  Can we display only products from Vendor X when visitors search for query “laptop bags”.
  • 10. Landing Pages  Can we create landing pages on the fly?  Can we define business rules for each landing page separately?  Can we display products from 2 stores, sorted in descending order of price, and with imported products after local ones?
  • 11. Behavior Targeting  How we display results with the highest propensity of being purchased?  How to present the best results for a visitor based on past buying behavior?  Can we display similar products purchased by other users?
  • 12. Insights  What are the top search queries for the last week?  Which products were sold most?  Which search queries resulted in most sales?  Which queries resulted in 0 results in search?