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Fitsm foundation training course by interprom
The document outlines the FITSM Foundation Certification Training Course, detailing its benefits, requirements, and structure. FITSM is a lightweight, open-source service management standard designed to enhance organizational service management systems through compliance with defined requirements. The course targets a range of professionals and consists of a one-day training with an assessment, aiming to equip participants with the knowledge necessary for FITSM compliance.
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Fitsm foundation training course by interprom
- 1. FitSM Foundation Certification Training Course Formore information please visit us at www.interpromusa.com, email us at Contact@interpromusa.com, or call us at (+1)480-699-9642 4/23/2020 ©InterProm USA – Confidential and Proprietary Information 1 by MART ROVERS INTERPROM
- 2. “What’s Up?” • FitSMExplained • Typical Benefits • Unexpected Benefits • Four Steps to Compliance • FitSM Foundation Course • Wrap-up Agenda ©InterProm USA – Confidential and Proprietary Information 24/23/2020
- 3. WHAT’S THE BUZZ? FitSMExplained ©InterProm USA – Confidential and Proprietary Information 34/23/2020
- 4. What is FitSM? • Alightweight, open source, service management standard • A service management standard that keeps you focused, on-track and sets a clear finish line • A proven approach that enables fast adoption of service management principles • The standard has been designed to “provide requirements for establishing, implementing, maintaining and continually improving a service management system or SMS” • The standard “can be used by internal and external parties to assess the organization’s ability to meet the organization’s own service management requirements” ©InterProm USA – Confidential and Proprietary Information 44/23/2020
- 5. Current State ofFitSM ©InterProm USA – Confidential and Proprietary Information 5 Currently the documents forming the standard are: • FitSM-0: Overview and Vocabulary • FitSM-1: Requirements • FitSM-2: Objectives and Activities • FitSM-3: Role Model • FitSM-4: Selected Templates and Samples • FitSM-5: Selected Implementation Guides • FitSM-6: Maturity and Capability Assessment Scheme 4/23/2020 fitsm.itemo.org/
- 6. FitSM • Management System-based Standard •The SMS: – Provides ongoing visibility, control of services and continual improvement, leading to greater organizational effectiveness and efficiency – Is part of and integrated with the organization’s processes and overall management structure • Service management is considered in the strategy, design, transition, delivery, and improvement of services Characteristics ©InterProm USA – Confidential and Proprietary Information 64/23/2020
- 7. Contents FitSM-1 Service ManagementSystems - Requirements 1. Foreword 2. Introduction 3. Scope and applicability 4. Terms and definitions 5. General requirements for a service management system GR1 Top management commitment and responsibility GR2 Documentation GR3 Defining the scope of service management GR4 Planning service management GR5 Implementing service management GR6 Monitoring and reviewing service management GR7 Continually improving service management 6. Process-specific requirements PR1 Service portfolio management PR2 Service level management PR3 Service reporting management PR4 Service availability & continuity management PR5 Capacity management PR6 Information security management PR7 Customer relationship management PR8 Supplier relationship management PR9 Incident & service request management PR10 Problem management PR11 Configuration management PR12 Change management PR13 Release & deployment management PR14 Continual service improvement management 4/23/2020 ©InterProm USA – Confidential and Proprietary Information 7
- 8. WHAT’S TYPICAL? Benefits ofFitSM 4/23/2020 ©InterProm USA – Confidential and Proprietary Information 8
- 9. FitSM Compliance 1. Increased qualityof service and service performance 2. Increased customer focus 3. Shift from reactive to proactive organizational culture 4. Improved structure and transparency of responsibilities and focus 5. Reduction in the need for frequent audits 6. Easier to obtain an independent opinion about your service quality focus Typical Internal Benefits 4/23/2020 ©InterProm USA – Confidential and Proprietary Information 9
- 10. FitSM Compliance 1. Increasedchances of winning new business 2. Avoidance of financial penalties and losses due to service level breaches 3. Enhancement of your name and reputation 4. Easier compliance with legal and contractual requirements 5. Internationally accepted standard Typical External Benefits 4/23/2020 ©InterProm USA – Confidential and Proprietary Information 10
- 11. WHAT’S UNEXPECTED? Benefits ofFitSM 4/23/2020 ©InterProm USA – Confidential and Proprietary Information 11
- 12. FitSM Compliance 1. Cross-enterprisecommitment 2. Cross-enterprise participation 3. Incorporation of service management practices in existing practices (to-be) 4. Implementation of a management system 5. 3rd-Party selection and integration 6. …Expect the unexpected… Unexpected Benefits 4/23/2020 ©InterProm USA – Confidential and Proprietary Information 12
- 13. WHAT ARE THEFOUR STEPS? Comply with FitSM 4/23/2020 ©InterProm USA – Confidential and Proprietary Information 13
- 14. FitSM Compliance Phases Towards Compliance 1.Familiarize 2. Adopt 3. Implement 4. Improve 4/23/2020 ©InterProm USA – Confidential and Proprietary Information 14 • Training and Awareness • Management Commitment • Program and Project Initiation • Organizational Change • Continual Improvement
- 15. TRAINING COURSE CHARACTERISTICS FitSM Foundation Certification ©InterPromUSA – Confidential and Proprietary Information 154/23/2020
- 16. FitSM Foundation Certification Scheme 4/23/2020 ©InterPromUSA – Confidential and Proprietary Information 16 Get qualified!
- 17. FitSM Foundation 1. C-LevelExecutives (CxOs) 2. Shared Services Directors 3. Service Management Subject Matter Experts 4. Program/Project Managers 5. Internal/External Auditors 6. Service/Product Managers 7. Process Owners/Managers 8. Consultants/Coaches 9. Anyone who is involved with an effort to become or uphold FitSM compliance Target Audience 4/23/2020 ©InterProm USA – Confidential and Proprietary Information 17 No Prerequisites!
- 18. FitSM Foundation • Whatare some of the definitions of service management? • Who in my organization plays a role in service management? And what are these roles? • How to establish the service management system? And what does it take to improve it? How do I know that it is effective? • What does it mean to manage service quality? And what is service performance? • FitSM-1 has 85 requirements? What are they? Why do I need them? And what other guidance does the standard provide? • What is the path to FitSM-1 compliance? Training Course Curriculum 4/23/2020 ©InterProm USA – Confidential and Proprietary Information 18 Get educated!
- 19. FitSM Foundation Duration • 1day for instructor-led courses Formats • Instructor-led – Live Online – Onsite Training Course Duration and Formats 4/23/2020 ©InterProm USA – Confidential and Proprietary Information 19 Learn from the best!
- 20. FitSM Foundation Examination Institute •APMG International Exam • 20 multiple-choice questions • 30 minutes exam time • Paper-based or online • INTERPROM’s pass rate: 100% Certification Exam 4/23/2020 ©InterProm USA – Confidential and Proprietary Information 20 With Exam Prep!
- 21. FitSM Foundation Fees perParticipant • Instructor-led – Live Online: USD $575 – Onsite: USD $975 Training Course Fees 4/23/2020 ©InterProm USA – Confidential and Proprietary Information 21 Exam included for Instructor-led!
- 22. FitSM Foundation Schedule • Instructor-led –Live Online: https://interpromusa.com/events/?tribe_paged=1&tribe_ event_display=list&tribe-bar-search=FitSM+Foundation – Onsite: https://interpromusa.com/contact-us/ Training Course Schedule 4/23/2020 ©InterProm USA – Confidential and Proprietary Information 22 Sign up and learn!
- 23. MORE INFORMATION? Wrap-Up 4/23/2020 ©InterPromUSA – Confidential and Proprietary Information 23
- 24. FitSM Foundation More Information • VisitUs – https://interpromusa.com/fitsm- certification-training-2/ • Email Us – Contact@InterPromUSA.com • Call Us – (+1) 480-699-9642 Glad to Help! 4/23/2020 ©InterProm USA – Confidential and Proprietary Information 24 See you soon!
- 25. About INTERPROM Elevating BusinessPerformance through: • Coaching, Training, Workshop and Auditing Services • Specialty Areas: • Service Management • E.g. ISO/IEC 20000, FitSM, ITIL, VeriSM • Information Security Management • E.g. ISO/IEC 27001, NIST • Business Relationship Management • E.g. ISO 44001, BRMiBOK® • Organizational Change Management • E.g. CMBOK® • IT Governance • E.g. ISO/IEC 38500, COBIT® • Business Continuity Management • E.g. ISO 22301 • Risk Management • E.g. ISO 31000, MoR® ©InterProm USA – Confidential and Proprietary Information 254/23/2020
- 26. IF YOU HAVEANY QUESTIONS OR FEEDBACK, PLEASE DO NOT HESITATE TO CONTACT US: CONTACT@INTERPROMUSA.COM / +1 480-699-9642 4/23/2020 ©InterProm USA – Confidential and Proprietary Information 26
Editor's Notes
- #2 ISO/IEC 27001 Foundation Certification Training Course