This document discusses the importance of adopting a "First Time Right" approach. It emphasizes knowledge, attitude, training, prevention, and personal commitment to quality. Poor quality can lead to loss of business, costs of dissatisfaction, and damage to reputation. The document argues against having double standards by accepting errors for work that would not be tolerated in personal life, like receiving an incorrect paycheck. It concludes by stressing the need to make a personal commitment to not accepting any errors or deviations in order to achieve quality the first time.

1. FIRST TIME RIGHT
• Mubin Satopay /May - 19

2. You make the difference
First Time Right
Knowledge
Attitude
Training

3. First Time Right
Adopting
Prevention
• Means causing
something not
to happen
Personal
Commitment
• Deviation of any
nature is not
acceptable
Do we
measure
• Measure your
performance
against the Goal

4. Adopting Prevention
1. Prevent misunderstandings
2. Prevent non Adherence of Process
3. Prevent opportunities of error

5. Consequences of Poor Quality
• Loss of Business – Leads to customer looking
for alternative
• COD – Cost of Dissatisfaction
• Tarnishing ATPI reputation

6. Personal Commitment
Do we have double standards?
• Would we expect Hospital nurses be allowed to deviate and put babies in wrong place?
• Would we expect to go home to the wrong house by mistake periodically?
• Would we "Let it Go" any short-changed in amount of your pay checks at any months as
deposited in bank?
People are conditioned to believe that error/slippage is inevitable
We not only accept error/we anticipate it
It does not bother us to make a few errors, and in fact we plan to accommodate these errors to occur
We feel that human beings have a "built-in" error factor
However, we do not maintain the same standard when it comes to our personal lives
Thus, we have double standards - one for ourselves and one for the organisation

7. We need to adopt
“First time Right "Attitude
Which means
Getting rid of this “Double standard” by making
personal commitment to not accept any error or
deviation.