First part: the customer
           calls
      On the phone
How can I help you?
 Domenico’s. How can I help you?
 I would like to make a reservation.
 When would you like to book a table?
 How many people is it for?
 Will it be for lunch or for dinner?
 Our restaurant requires a dress code.
 Your reservation is on the 7th at nine o’clock.
On the phone (2)
 We are fully booked on that day Sir / Madam
 May I suggest on the eighth (8th) instead?
 Would you like us to call you if there are any
  cancellations?

 Can I have your name please?
 Can you spell that please?
 I am (very) sorry Sir / Madam. Could you spell that?
Welcome to our restaurant.
 Welcome to our restaurant. Do you have a reservation?
 Welcome to our restaurant. Four people right?
 I am sorry, we are full today/this evening.
 Would you mind waiting? It will be around ten minutes.
 Your table will be ready in a couple of minutes.
Welcome to our restaurant (2)
 Please follow me.
 This way please.
 Here you are. This is your table.
 I am sorry, but there are no free tables by the window.
 Would you like something to drink?
 I will bring you the menu.
Offering
 Here’s the menu Sir / Madam.
 The day’s specials are …
 We have a set menu for lunch.
 We have a free buffet for lunch during the week.
 Here’s the wine list.
 Take your time.
 If you have any questions, please ask.
Taking food orders (1)
 Are you ready to order?
 Would you like anything else?
 What would you like for starters?
 Very good choice Sir / Madam.
 What would you like for the main course?
 I would like to order from the set menu.
 What do you suggest?
Taking food orders (2)
 I suggest the roastbeef.
 The sommelier will be here presently to suggest some
  wines.

 Would you like to order some desert?
 Are you being served?
 I am very sorry your waiter will be here presently.
Problems and requests.
 Is everything fine?
 Are you enjoying the food?
 This food is overcooked.
 This fish is not fresh.
 This food is undercooked.
 Can I have a cruet for the salad please?
 Can I have salt and pepper?
Problems and requests (2)
 Can you please bring me some more bread?
 I would like some water, please.
 Would you like some more wine?
 Would you like some more water?
 May I take your plate, Sir / Madam?
 I am very sorry Sir / Madam, I will take it back to the
  kitchen.
Problems and requests (3)
 I will speak to the chef.
 My apologies, it will not happen again.
 I am very sorry, I have just been told that we are out of
  the fish you ordered.

 May I suggest the crab cakes instead?
 This glass is dirty.
 Sorry Sir / Madam, I will bring you another one.
Payments.
 May I have the bill please?
 Here’s the bill Sir / Madam.
 Excuse me, there is a mistake. I did not order this.
 My apologies Sir / Madam, I will correct it straightaway.
 Will you be paying cash or by credit card?
 May I have some ID? Thank you.
Payments (2)
 I am sorry Sir /Madam, but the computer says your
  card is cancelled. Do you have any others.

 We accept restaurant tickets.
 We don’t accept restaurant tickets.
 Here’s your change.
In the kitchen
   utensils
Pots and pans
        ENGLISH              SPANISH
 SAUCEPAN             CAZO ESTÁNDAR
 SKILLET              SARTÉN
 SAUCIER              CAZO PARA SALSAS
 SAUTÉ PAN            SARTÉN PARA SALTEAR
 POT                  CAZUELA/PUCHERO
 FRYING PAN           SARTÉN (PARA FREIR)
KNIVES
        ENGLISH                SPANISH
 PARING KNIFE           CUCHILLO MONDADOR
 BONING KNIFE           CUCHILLO DE
                          DESHUESAR
 FILET KNIFE
                         CUCHILLO DE FILETEAR
 FRENCH/CHEF’S KNIFE
                         CUCHILLO DEL CHEF
 SERRATED SLICER
                         CUCHILLO PARA EL PAN
IS IT COOKED?
         ENGLISH          SPANISH
 RARE              CASI CRUDO
 MEDIUM RARE       POCO HECHO
 MEDIUM            AL PUNTO
 MEDIUM WELL       HECHO
 WELL DONE         MUY HECHO
CUTTING VEGETABLES (1)
       ENGLISH            SPANISH
 FINE JULIENNE    JULIANA FINA
 JULIENNE         JULIANA
 BATONNET         BASTONES
 BRUNOISE         BRUNOISE
 MACÉDOINE        MACEDONIA
 PARMENTIER       PARMENTIER
CUTTING VEGETABLES (2)
        ENGLISH              SPANISH
 BIAS / ASIAN     EN DIAGONAL /AL BIES
 CHIFFONADE       CHIFFONADE
 OBLIQUE          EN “V”
 PAYSANNE         CUADRADOS PLANOS
 RONDELLE         RODAJAS
 TOURNÉ           TORNEADO
PARTS OF THE FISH
          ENGLISH          SPANISH
 HEAD               CABEZA
 FISHBONE           RASPA
 FILET              FILETES
 GILLS              AGALLAS
 FINS               ALETAS
 SCALES             ESCAMAS
 VISCERA            VISCERAS
BEEF CUTS
         ENGLISH             SPANISH
 LOIN               LOMO
 SHORT LOIN         LOMO FRONTAL
 SIRLOIN            LOMO TRASERO
 TENDERLOIN         SOLOMILLO
 RIB                COSTILLAS
 ROUND              CADERA
POULTRY PARTS
  ENGLISH                 SPANISH
 CARCASS          CARCASA
 LEG              PATA (COMPLETA)
 BREAST           PECHUGA
 THIGH            CONTRAMUSLO
 WING             ALA
 DRUMSTICK        MUSLO
TYPES OF FAT
      ENGLISH                  SPANISH
 OLIVE OIL             ACEITE DE OLIVA
 SUNFLOWER SEED OIL    ACEITE DE GIRASOL

 CANOLA OIL            ACEITE DE COLZA

 MAIZE /CORN OIL       ACEITE DE MAIZ
                        ACEITE DE SEMILLAS
 SEEDS OIL
                        ACEITE DE SOJA
 SOY (SOYBEAN) OIL
                        MANTEQUILLA
 BUTTER /MARGARINE      /MARGARINA

First speaking review heineken madrid

  • 1.
    First part: thecustomer calls On the phone
  • 2.
    How can Ihelp you?  Domenico’s. How can I help you?  I would like to make a reservation.  When would you like to book a table?  How many people is it for?  Will it be for lunch or for dinner?  Our restaurant requires a dress code.  Your reservation is on the 7th at nine o’clock.
  • 3.
    On the phone(2)  We are fully booked on that day Sir / Madam  May I suggest on the eighth (8th) instead?  Would you like us to call you if there are any cancellations?  Can I have your name please?  Can you spell that please?  I am (very) sorry Sir / Madam. Could you spell that?
  • 4.
    Welcome to ourrestaurant.  Welcome to our restaurant. Do you have a reservation?  Welcome to our restaurant. Four people right?  I am sorry, we are full today/this evening.  Would you mind waiting? It will be around ten minutes.  Your table will be ready in a couple of minutes.
  • 5.
    Welcome to ourrestaurant (2)  Please follow me.  This way please.  Here you are. This is your table.  I am sorry, but there are no free tables by the window.  Would you like something to drink?  I will bring you the menu.
  • 6.
    Offering  Here’s themenu Sir / Madam.  The day’s specials are …  We have a set menu for lunch.  We have a free buffet for lunch during the week.  Here’s the wine list.  Take your time.  If you have any questions, please ask.
  • 7.
    Taking food orders(1)  Are you ready to order?  Would you like anything else?  What would you like for starters?  Very good choice Sir / Madam.  What would you like for the main course?  I would like to order from the set menu.  What do you suggest?
  • 8.
    Taking food orders(2)  I suggest the roastbeef.  The sommelier will be here presently to suggest some wines.  Would you like to order some desert?  Are you being served?  I am very sorry your waiter will be here presently.
  • 9.
    Problems and requests. Is everything fine?  Are you enjoying the food?  This food is overcooked.  This fish is not fresh.  This food is undercooked.  Can I have a cruet for the salad please?  Can I have salt and pepper?
  • 10.
    Problems and requests(2)  Can you please bring me some more bread?  I would like some water, please.  Would you like some more wine?  Would you like some more water?  May I take your plate, Sir / Madam?  I am very sorry Sir / Madam, I will take it back to the kitchen.
  • 11.
    Problems and requests(3)  I will speak to the chef.  My apologies, it will not happen again.  I am very sorry, I have just been told that we are out of the fish you ordered.  May I suggest the crab cakes instead?  This glass is dirty.  Sorry Sir / Madam, I will bring you another one.
  • 12.
    Payments.  May Ihave the bill please?  Here’s the bill Sir / Madam.  Excuse me, there is a mistake. I did not order this.  My apologies Sir / Madam, I will correct it straightaway.  Will you be paying cash or by credit card?  May I have some ID? Thank you.
  • 13.
    Payments (2)  Iam sorry Sir /Madam, but the computer says your card is cancelled. Do you have any others.  We accept restaurant tickets.  We don’t accept restaurant tickets.  Here’s your change.
  • 14.
  • 15.
    Pots and pans ENGLISH SPANISH  SAUCEPAN  CAZO ESTÁNDAR  SKILLET  SARTÉN  SAUCIER  CAZO PARA SALSAS  SAUTÉ PAN  SARTÉN PARA SALTEAR  POT  CAZUELA/PUCHERO  FRYING PAN  SARTÉN (PARA FREIR)
  • 16.
    KNIVES ENGLISH SPANISH  PARING KNIFE  CUCHILLO MONDADOR  BONING KNIFE  CUCHILLO DE DESHUESAR  FILET KNIFE  CUCHILLO DE FILETEAR  FRENCH/CHEF’S KNIFE  CUCHILLO DEL CHEF  SERRATED SLICER  CUCHILLO PARA EL PAN
  • 17.
    IS IT COOKED? ENGLISH SPANISH  RARE  CASI CRUDO  MEDIUM RARE  POCO HECHO  MEDIUM  AL PUNTO  MEDIUM WELL  HECHO  WELL DONE  MUY HECHO
  • 18.
    CUTTING VEGETABLES (1) ENGLISH SPANISH  FINE JULIENNE  JULIANA FINA  JULIENNE  JULIANA  BATONNET  BASTONES  BRUNOISE  BRUNOISE  MACÉDOINE  MACEDONIA  PARMENTIER  PARMENTIER
  • 19.
    CUTTING VEGETABLES (2) ENGLISH SPANISH  BIAS / ASIAN  EN DIAGONAL /AL BIES  CHIFFONADE  CHIFFONADE  OBLIQUE  EN “V”  PAYSANNE  CUADRADOS PLANOS  RONDELLE  RODAJAS  TOURNÉ  TORNEADO
  • 20.
    PARTS OF THEFISH ENGLISH SPANISH  HEAD  CABEZA  FISHBONE  RASPA  FILET  FILETES  GILLS  AGALLAS  FINS  ALETAS  SCALES  ESCAMAS  VISCERA  VISCERAS
  • 21.
    BEEF CUTS ENGLISH SPANISH  LOIN  LOMO  SHORT LOIN  LOMO FRONTAL  SIRLOIN  LOMO TRASERO  TENDERLOIN  SOLOMILLO  RIB  COSTILLAS  ROUND  CADERA
  • 22.
    POULTRY PARTS ENGLISH SPANISH  CARCASS  CARCASA  LEG  PATA (COMPLETA)  BREAST  PECHUGA  THIGH  CONTRAMUSLO  WING  ALA  DRUMSTICK  MUSLO
  • 23.
    TYPES OF FAT ENGLISH SPANISH  OLIVE OIL  ACEITE DE OLIVA  SUNFLOWER SEED OIL  ACEITE DE GIRASOL  CANOLA OIL  ACEITE DE COLZA  MAIZE /CORN OIL  ACEITE DE MAIZ  ACEITE DE SEMILLAS  SEEDS OIL  ACEITE DE SOJA  SOY (SOYBEAN) OIL  MANTEQUILLA  BUTTER /MARGARINE /MARGARINA