www.blionline.org
The BLI Magnetic
Firm Framework
How to win the
war for talent
Firm Learning Strategy
A Competitive Advantage
Kalil Merhib @kalilmerhib
Tom Hood @tomhood
Agenda
 Introductions
 Leadership & Development vs Compliance
 Six Steps of Talent and Leadership Development
 Q/A
3	
  
  Strategic
  Curriculum based
  Blend of technical, industry, and
success skills
  Blend of instructor led, self-study,
and conferences
  Communicates firm learning culture
  Attracts, develops, and retains TOP
talent
  Not Strategic
  Price based
  Focuses on technical skills with
limited leadership training
  “Checks the box”
  Does not promote talent
development or retention
4	
  
Talent & Leadership
Development	
  
Compliance
based Learning	
  
www.blionline.org
The real difference in an organization is how well it brings out the great
energies and talents of its people.
- Thomas Watson, Jr. – CEO of IBM 1962
Those	
  who	
  build	
  great	
  companies	
  
understand	
  that	
  the	
  ul7mate	
  thro8le	
  on	
  
growth	
  for	
  any	
  great	
  company	
  is	
  not	
  
markets,	
  or	
  technology,	
  or	
  compe77on,	
  
or	
  products.	
  It	
  is	
  one	
  thing	
  above	
  all	
  
others:	
  the	
  ability	
  to	
  get	
  and	
  keep	
  
enough	
  of	
  the	
  right	
  people. 	
   	
   	
   	
   	
  
	
   	
   	
   	
   	
   	
  	
  
	
   	
   	
   	
   	
   	
   	
  	
  -­‐	
  Jim	
  Collins	
  
War	
  for	
  Talent	
  
The	
  war	
  for	
  talent	
  is	
  over.	
  
The	
  talent	
  WON!	
  
	
  -­‐	
  Josh	
  Bersin	
  Bersin	
  by	
  Deloi8e	
  
www.blionline.org
www.blionline.org
www.blionline.org
Career Paths & Development are
Critical to Millennials
www.blionline.org
Source:The Conference Board 2014-2015 Global Leadership Forecast
CEOs Human Capital Strategies
LeadershipTops the List!
www.blionline.org
How Extraordinary Leaders Double Profits
www.blionline.org
Source: “High Impact Leadership Development,” Bersin & Associates, October 2011.	
  
www.blionline.org
Six Steps of Talent and Leadership
Development
1.  Talent & Leadership Strategy
2.  Competencies
3.  Career Path (Ladder)
4.  Curriculum & Content
5.  Compliance & Governance
6.  Communicate and Inspire
The Six Steps of Talent & Leadership Development
The right talent with the right skills at the right time
www.blionline.org
1. Develop Talent & Leadership Development Strategy
 Aligned to firm business strategy
 Right talent, with the right skills, at the right time
19	
  
www.blionline.org
BLI Leadership Development “Strat House”
1.	
  Develop	
  
Strategic	
  Intent	
  
2.	
  Iden7fy	
  
Competencies	
  
6.	
  Communicate	
  
&	
  Inspire	
  
3.	
  Iden7fy	
  
Career	
  Paths	
  &	
  
Audiences	
  
5.	
  Compliance	
  &	
  
Governance	
  
(Evalua7on	
  &	
  
Sustainability)	
  
4.	
  Develop	
  
Curriculum	
  and	
  
map	
  content	
  
Firm/Business	
  
Vision,	
  Values,	
  
Strategy,	
  and	
  
Culture	
  
Why?	
  
What?	
   Who?	
   How?	
  
2. Prioritize Critical Competencies
 Technical
 Functional
 Success Skills
21	
  
Competencies – Research & Examples
www.blionline.org
www.blionline.org
TopTen Skills in New Hires
1.  CriticalThinking/StrategicThinking
2.  Time Management & Organization
3.  Memos and Writing Skills
4.  Inter to Adv Excel Skills
5.  Problem Solving
6.  Basic Workpaper Skills
7.  Leadership
8.  Selling / Networking
9.  Tax Research
10.  Business Etiquette
Note: Top 4 agreed to by Managers &Young Professionals
ANTICIPATION	
  
Strategic	
  Thinking	
  
External	
  Awareness	
  
Vision	
  
Con7nuous	
  Learning	
  
Innova7on	
  
Crea7vity	
  
Problem	
  Solving	
  
Priori7za7on	
  
Business	
  Acumen	
  
Decisiveness	
  
Influencing/Persuading	
  
Emo7onal	
  Intelligence	
  
Consensus	
  Building	
  
Collabora7on	
  
Inspira7on	
  
Risk	
  Management	
  
An7cipatory	
  Organiza7on:	
  
Finance	
  /	
  Accoun7ng	
  Edi7on	
  
CGMA Competency Framework
3. Define the Career Path (Ladder)
 AICPA Competency Model
 BLI Bounce Framework
 CGMA Competency Model
26	
  
American Institute of CPAs®
Private Companies Practice Section 27	
  
PCPS Firm Competency Model (Career Ladder)
ASSOCIATE
• Learns and develops
technical competence by
completing a degree
qualification and working
towar d CPA certificate
• Applies self diligently to
learn and understand
technical skills and on
the job practices and
business processes
• Researches technical
issues and participates in
technical discussions
relating to client
assignments
• Develops an
understanding of client
businesses
SENIOR
• Has technical
competence (degree
qualification) and a
relevant professional
accreditation
• Has an identified area
to specialize and
refines skills,
knowledge and
expertise
• Applies technical
knowledge and
research in
formulating client
related
recommendations
• Helps to solve
complex business
problems
MANAGER
• Has a general knowledge
and application of relevant
professional standards,
emerging laws and
regulations and corporate
governance requirements
• Refines skills, knowledge
and expertise as a
specialist in an identified
technical field and/or
industry
• Applies technical expertise
and interprets laws,
regulations and standards
to formulate client related
recommendations
• Solves complex business
problems
SENIOR
MANAGER/
DIRECTOR
• Has a good
understanding of the
prevailing business
environment, industry
and business processes
• Has a thorough
knowledge and
application of relevant
professional standards,
emerging laws and
regulations and corporate
governance requirements
• Is a specialist in a
particular technical field
and/or industry
• Abreast of changes in
laws, regulations and
standards and provides
advice on the impact and
implications to clients
PARTNER
• Has a thorough
understanding of the
prevailing business
environment, industry
and business processes
• Has extensive knowledge
and application of
relevant professional
standards, emerging
laws and regulations and
corporate governance
requirements
• Is a specialist and known
leader in a particular
technical field and/or
industry
• Actively seeks ways to
apply knowledge,
interpret and anticipate
changes in laws,
regulations and
standards to provide
advice to clients on the
impact and implications
www.blionline.org
 The Bounce
Adapted from:
Global Management Accounting Principles – CIMA/AICPA 2014
CAPACITY COMPETENCY CREDIBILITY
Strategy
Process Management
Business Relations
Project Management
Influence
Negotiation
Communication
Collaboration &
Partnering
Team Building
Coaching & Mentoring
Driving Performance
Change Management
Motivating and inspiring
Financial Accounting
Cost Accounting
Business Planning
Management
reporting
Tax strategy, planning
CGMA Follows the Bounce!
4. Develop a Curriculum Matrix & Map Content
 Examples:
31	
  
Grow	
  your	
  people,	
  grow	
  your	
  firm!	
  
Use	
  learning	
  as	
  a	
  strategic	
  weapon	
  in	
  the	
  war	
  for	
  talent	
  with	
  
our	
  BLI	
  Talent	
  and	
  Leadership	
  Development	
  Support.	
  
5. Define and Develop Compliance & Governance
 Ongoing evaluation & sustainability
 Stakeholder buy-in
 Continual improvement
33	
  
www.blionline.org
Compliance & Governance
6. Communicate & Inspire
 Create internal campaign for executive alignment
 Create external campaign for:
o  Marketing
o  Recruiting
o  Retention
35	
  
www.blionline.org
Communicate & Inspire
There is an opportunity to
create a compelling
communication around
the organization’s purpose,
strategy and learning
strategy which will support
recruitment, retention and
engagement.
The Problem
70%
•  Purpose
•  Career
Development
•  Strengths	
  
“Based	
  on	
  Bersin	
  research	
  an	
  organiza7on’s	
  employee	
  
reten7on	
  rate	
  is	
  20	
  7mes	
  greater	
  when	
  they	
  have	
  
implemented	
  a	
  high-­‐impact	
  Leadership	
  Development	
  
Program.”	
  
“As	
  people	
  stay	
  longer	
  at	
  a	
  company,	
  they	
  become	
  more	
  and	
  
more	
  produc7ve	
  in	
  their	
  roles,	
  and	
  hopefully	
  they	
  obtain	
  
addi7onal	
  skills	
  to	
  accelerate	
  their	
  performance	
  over	
  7me.	
  If	
  
we	
  have	
  a	
  highly	
  engaged	
  workforce,	
  this	
  curve	
  7ps	
  up	
  even	
  
higher—making	
  people	
  more	
  produc7ve	
  as	
  they	
  like	
  the	
  
company	
  and	
  their	
  work	
  even	
  more.”	
  
Source:“High Impact Leadership Development”, Bersin & Associates, October 2011
Source: Bersin by Deloitte, Predictions for 2015: Redesigning the Organization for a Rapidly Changing World.
www.blionline.org
The BLI Magnetic
Firm Framework
Creating the Magnetic Firm
Purpose Driven Great Leadership Culture
Of Growth
Inspiring
Workplace
Vision, Purpose and
Values based
Transparent and
Inspirational Leadership
Learning Culture
- Self and Formal
Development
Flexible and Open Work
Environment
Focus on Strengths and
Positivity
Build Consensus and
Commitment
Career & Growth
Orientation – Career
Paths
Work/Life Balance
Inclusive and Diverse Leadership Development
at all levels
Customer focused Coaching and Feedback
High Performance –
Insight to Action
Anticipatory and
Proactive
Collaborative andTeam
based
EffectiveTechnologyTools
- mobile
Six Steps of Talent & Leadership Development
  Develop Talent & Leadership Development Strategy
  Prioritize Critical Competencies
  Define the Career Path
  Develop the Curriculum Matrix & Map Content
  Define & Develop the Compliance & Governance
  Communicate & Inspire
42	
  
If there is a conversation about the future of the
profession, you're bound to hear Hood's name
mentioned as one of the people leading the way.
– Accounting Today
Tom Hood, CPA, CITP, CGMA
  CPA Practice Adviser Accounting Hall of Fame
  Named the Second Most Influential in Accounting by
Accounting Today Magazine 2015 (11th year in Top 100)
  Top 150 Influencer by Linked-In
  Top 25 Influencers in Learning & HR by HR Examiner
  Top 25 Public Accounting Thought Leaders by CPA Practice
Adviser
  Working on Learning Management with AICPA/CPA2Biz,
Cloud Curriculum, Performance Management /XBRL,
Leadership & Generations
CEO
Maryland Association of CPAs
(MACPA) www.macpa.org
Business Learning Institute (BLI)
www.blionline.org
http://www.linkedin.com/in/tomhood/
44	
  
Introductions
44	
  
KALIL	
  MERHIB	
  
Enterprise	
  Business	
  
Development	
  Manager,	
  	
  
CPA.com	
  
§  7+	
  years	
  in	
  Accoun7ng	
  Technology	
  industry	
  
§  Holis7c	
  approach	
  to	
  firm	
  strategy	
  and	
  change	
  
management	
  
§  Specializa7on	
  in	
  BPO	
  strategies,	
  technology	
  adop7on,	
  
and	
  Firm	
  learning	
  &	
  development	
  
§  Large	
  Firm	
  focus	
  
§  Hobbies:	
  Golf,	
  Hockey,	
  &	
  Guitar	
  	
  

Firm learning strategy - a competitive advantage

  • 1.
    www.blionline.org The BLI Magnetic FirmFramework How to win the war for talent
  • 2.
    Firm Learning Strategy ACompetitive Advantage Kalil Merhib @kalilmerhib Tom Hood @tomhood
  • 3.
    Agenda  Introductions  Leadership & Developmentvs Compliance  Six Steps of Talent and Leadership Development  Q/A 3  
  • 4.
      Strategic   Curriculumbased   Blend of technical, industry, and success skills   Blend of instructor led, self-study, and conferences   Communicates firm learning culture   Attracts, develops, and retains TOP talent   Not Strategic   Price based   Focuses on technical skills with limited leadership training   “Checks the box”   Does not promote talent development or retention 4   Talent & Leadership Development   Compliance based Learning  
  • 6.
  • 7.
    The real differencein an organization is how well it brings out the great energies and talents of its people. - Thomas Watson, Jr. – CEO of IBM 1962
  • 8.
    Those  who  build  great  companies   understand  that  the  ul7mate  thro8le  on   growth  for  any  great  company  is  not   markets,  or  technology,  or  compe77on,   or  products.  It  is  one  thing  above  all   others:  the  ability  to  get  and  keep   enough  of  the  right  people.                                        -­‐  Jim  Collins   War  for  Talent  
  • 9.
    The  war  for  talent  is  over.   The  talent  WON!    -­‐  Josh  Bersin  Bersin  by  Deloi8e  
  • 10.
  • 11.
  • 12.
    www.blionline.org Career Paths &Development are Critical to Millennials
  • 13.
    www.blionline.org Source:The Conference Board2014-2015 Global Leadership Forecast CEOs Human Capital Strategies LeadershipTops the List!
  • 14.
  • 15.
    www.blionline.org Source: “High ImpactLeadership Development,” Bersin & Associates, October 2011.  
  • 16.
  • 17.
    Six Steps ofTalent and Leadership Development
  • 18.
    1.  Talent &Leadership Strategy 2.  Competencies 3.  Career Path (Ladder) 4.  Curriculum & Content 5.  Compliance & Governance 6.  Communicate and Inspire The Six Steps of Talent & Leadership Development The right talent with the right skills at the right time www.blionline.org
  • 19.
    1. Develop Talent& Leadership Development Strategy  Aligned to firm business strategy  Right talent, with the right skills, at the right time 19  
  • 20.
    www.blionline.org BLI Leadership Development“Strat House” 1.  Develop   Strategic  Intent   2.  Iden7fy   Competencies   6.  Communicate   &  Inspire   3.  Iden7fy   Career  Paths  &   Audiences   5.  Compliance  &   Governance   (Evalua7on  &   Sustainability)   4.  Develop   Curriculum  and   map  content   Firm/Business   Vision,  Values,   Strategy,  and   Culture   Why?   What?   Who?   How?  
  • 21.
    2. Prioritize CriticalCompetencies  Technical  Functional  Success Skills 21  
  • 22.
  • 23.
  • 24.
    www.blionline.org TopTen Skills inNew Hires 1.  CriticalThinking/StrategicThinking 2.  Time Management & Organization 3.  Memos and Writing Skills 4.  Inter to Adv Excel Skills 5.  Problem Solving 6.  Basic Workpaper Skills 7.  Leadership 8.  Selling / Networking 9.  Tax Research 10.  Business Etiquette Note: Top 4 agreed to by Managers &Young Professionals
  • 25.
    ANTICIPATION   Strategic  Thinking   External  Awareness   Vision   Con7nuous  Learning   Innova7on   Crea7vity   Problem  Solving   Priori7za7on   Business  Acumen   Decisiveness   Influencing/Persuading   Emo7onal  Intelligence   Consensus  Building   Collabora7on   Inspira7on   Risk  Management   An7cipatory  Organiza7on:   Finance  /  Accoun7ng  Edi7on   CGMA Competency Framework
  • 26.
    3. Define theCareer Path (Ladder)  AICPA Competency Model  BLI Bounce Framework  CGMA Competency Model 26  
  • 27.
    American Institute ofCPAs® Private Companies Practice Section 27   PCPS Firm Competency Model (Career Ladder) ASSOCIATE • Learns and develops technical competence by completing a degree qualification and working towar d CPA certificate • Applies self diligently to learn and understand technical skills and on the job practices and business processes • Researches technical issues and participates in technical discussions relating to client assignments • Develops an understanding of client businesses SENIOR • Has technical competence (degree qualification) and a relevant professional accreditation • Has an identified area to specialize and refines skills, knowledge and expertise • Applies technical knowledge and research in formulating client related recommendations • Helps to solve complex business problems MANAGER • Has a general knowledge and application of relevant professional standards, emerging laws and regulations and corporate governance requirements • Refines skills, knowledge and expertise as a specialist in an identified technical field and/or industry • Applies technical expertise and interprets laws, regulations and standards to formulate client related recommendations • Solves complex business problems SENIOR MANAGER/ DIRECTOR • Has a good understanding of the prevailing business environment, industry and business processes • Has a thorough knowledge and application of relevant professional standards, emerging laws and regulations and corporate governance requirements • Is a specialist in a particular technical field and/or industry • Abreast of changes in laws, regulations and standards and provides advice on the impact and implications to clients PARTNER • Has a thorough understanding of the prevailing business environment, industry and business processes • Has extensive knowledge and application of relevant professional standards, emerging laws and regulations and corporate governance requirements • Is a specialist and known leader in a particular technical field and/or industry • Actively seeks ways to apply knowledge, interpret and anticipate changes in laws, regulations and standards to provide advice to clients on the impact and implications
  • 28.
  • 29.
    Adapted from: Global ManagementAccounting Principles – CIMA/AICPA 2014 CAPACITY COMPETENCY CREDIBILITY Strategy Process Management Business Relations Project Management Influence Negotiation Communication Collaboration & Partnering Team Building Coaching & Mentoring Driving Performance Change Management Motivating and inspiring Financial Accounting Cost Accounting Business Planning Management reporting Tax strategy, planning
  • 30.
  • 31.
    4. Develop aCurriculum Matrix & Map Content  Examples: 31  
  • 32.
    Grow  your  people,  grow  your  firm!   Use  learning  as  a  strategic  weapon  in  the  war  for  talent  with   our  BLI  Talent  and  Leadership  Development  Support.  
  • 33.
    5. Define andDevelop Compliance & Governance  Ongoing evaluation & sustainability  Stakeholder buy-in  Continual improvement 33  
  • 34.
  • 35.
    6. Communicate &Inspire  Create internal campaign for executive alignment  Create external campaign for: o  Marketing o  Recruiting o  Retention 35  
  • 36.
    www.blionline.org Communicate & Inspire Thereis an opportunity to create a compelling communication around the organization’s purpose, strategy and learning strategy which will support recruitment, retention and engagement.
  • 37.
  • 38.
  • 39.
    “Based  on  Bersin  research  an  organiza7on’s  employee   reten7on  rate  is  20  7mes  greater  when  they  have   implemented  a  high-­‐impact  Leadership  Development   Program.”   “As  people  stay  longer  at  a  company,  they  become  more  and   more  produc7ve  in  their  roles,  and  hopefully  they  obtain   addi7onal  skills  to  accelerate  their  performance  over  7me.  If   we  have  a  highly  engaged  workforce,  this  curve  7ps  up  even   higher—making  people  more  produc7ve  as  they  like  the   company  and  their  work  even  more.”   Source:“High Impact Leadership Development”, Bersin & Associates, October 2011 Source: Bersin by Deloitte, Predictions for 2015: Redesigning the Organization for a Rapidly Changing World.
  • 40.
  • 41.
    Creating the MagneticFirm Purpose Driven Great Leadership Culture Of Growth Inspiring Workplace Vision, Purpose and Values based Transparent and Inspirational Leadership Learning Culture - Self and Formal Development Flexible and Open Work Environment Focus on Strengths and Positivity Build Consensus and Commitment Career & Growth Orientation – Career Paths Work/Life Balance Inclusive and Diverse Leadership Development at all levels Customer focused Coaching and Feedback High Performance – Insight to Action Anticipatory and Proactive Collaborative andTeam based EffectiveTechnologyTools - mobile
  • 42.
    Six Steps ofTalent & Leadership Development   Develop Talent & Leadership Development Strategy   Prioritize Critical Competencies   Define the Career Path   Develop the Curriculum Matrix & Map Content   Define & Develop the Compliance & Governance   Communicate & Inspire 42  
  • 43.
    If there isa conversation about the future of the profession, you're bound to hear Hood's name mentioned as one of the people leading the way. – Accounting Today Tom Hood, CPA, CITP, CGMA   CPA Practice Adviser Accounting Hall of Fame   Named the Second Most Influential in Accounting by Accounting Today Magazine 2015 (11th year in Top 100)   Top 150 Influencer by Linked-In   Top 25 Influencers in Learning & HR by HR Examiner   Top 25 Public Accounting Thought Leaders by CPA Practice Adviser   Working on Learning Management with AICPA/CPA2Biz, Cloud Curriculum, Performance Management /XBRL, Leadership & Generations CEO Maryland Association of CPAs (MACPA) www.macpa.org Business Learning Institute (BLI) www.blionline.org http://www.linkedin.com/in/tomhood/
  • 44.
    44   Introductions 44   KALIL  MERHIB   Enterprise  Business   Development  Manager,     CPA.com   §  7+  years  in  Accoun7ng  Technology  industry   §  Holis7c  approach  to  firm  strategy  and  change   management   §  Specializa7on  in  BPO  strategies,  technology  adop7on,   and  Firm  learning  &  development   §  Large  Firm  focus   §  Hobbies:  Golf,  Hockey,  &  Guitar