This document contains a resume for Van S. Vargas. It summarizes their objective as providing excellent customer service with one call resolutions. It lists their soft skills like active listening and adaptability. For hard skills, it mentions staying focused on escalated calls and determining customer personalities to avoid escalations. The work history details two years of experience as a customer service representative at CVS Caremark. Awards are presented for a promotion after 9 months and receiving customer appreciation notes.