This document summarizes the results of a survey about mobile phone and internet usage. Key findings include: 80% of respondents use mobile phones, with Airtel being the most popular provider; Nokia and Samsung received mixed satisfaction ratings; 60% of respondents lack internet at home; 85% of home internet users have Airtel broadband; and advertisement satisfaction and service difficulty ratings for Airtel were also mixed.

1. FINDING AND ANALYSIS
QUESTION-1): ARE YOU USING MOBILE PHONE.
0 0
20%
YES
NO
80%
Interpretation
I surveyed 100 respondent out of which 80% (80 respondents) were using the
mobile phones and 20% (20 respondents)were not using any service.
80

2. QUESTION-2): WHICH MOBILE PHONE DO YOU USE FOR BETTER
SERVICE?
Interpretation
80 respondents were using the services and out of which AIRTEL was highly
preferred as 60 % which is 48 respondents. Reliance was 20 % as 16
respondents, Vodafone w as 10% as 8 respondents and of Others was 10%
which as 8 respondents.
81

3. QUESTION-3) HOW MUCH SATISFIED ARE YOU WITH THE SERVICES
PROVIDED BY NOKIA AND SAMSUNG
0
5% HIGHLY SATISFIED
30% 40%
SATISFIED
UNDECIDED
20% DISSATISFIED
5%
HIGHLY
DISSATISFIED
Interpretation
Out of 80 respondents, 40% were highly satisfied (32 respondents), 20%
were satisfied (16 respondents), 5% were undecided (4 respondents), 30%
were dissatisfied (24 respondents) and 5% were highly dissatisfied (4
respondents).
82

4. QUESTION-4): DO YOU HAVE INTERNET CONNECTION AT HOME?
0 0
40%
YES
NO
60%
Interpretation
When I surveyed out of 100 respondents 40 were having internet at home
(40%) and 60 were not having the net at their home (60%).
83

5. QUESTION-5): WHICH INTERNET CONNECTION DO YOU HAVE?
0
5%
10%
AIRTEL
RELIANCE
OTHERS
85%
Interpretation
Out of 40 respondents 34 (85%) were using the AIRTEL broadband, 4
respondents (10%) were using reliance and 2 respondents (5%) were using
other internet connections.
84

6. QUESTION-6) HOW MUCH ARE YOU SATISFIED WITH THE
ADVERTISEMENT WHICH ARE SHOWN BY AIRTEL?
0
15%
HIGHLY SATISFIED
45% SATISFIED
20% UNDECIDED
DISSATISFIED
HIGHLY DISSTISFIED
5%
15%
Interpretation
Out of the 80 respondents 45%(36 respondents) were highly satisfied,
15%(12respondents ) were satisfied, 5% (4 respondents) were unsatisfied,
20% (16respondents) were dissatisfied and 15%(12 respondents) were
highly dissatisfied.
85

7. QUESTION-7) DO YOU FACE ANY DIFICULTY IN YOUR CELL PHONE AND
OTHER CONNECTION OF AIRTEL
0 0
25%
75%
YES
NO
Interpretation
Out of 80 respondents 25% (20 respondents) were facing the problems and
75% (60 respondents) were satisfied with the AIRTEL services.
86