Let’s face it, no one likes fraud. But what are you doing to combat it? Watch Jonathan Baker, Senior Manager of Asset Protection at GameStop, and Tom Donlea, Director of the eCommerce Practice for Whitepages Pro, as they discuss tactical ways to fight fraud and clear good orders faster.
The market for legal services is growing increasingly more competitive. How is your firm planning to stand out?
Join Joshua Lenon, Clio’s Lawyer in Residence, in this 1-hour session to explore the 2021 Legal Trends Report in detail and discuss what the data means for law firms and legal professionals like you.
In this CLE-eligible webinar, you’ll learn:
The biggest takeaways from Clio’s research into 2021 legal trends
What today’s clients look for in hiring a law firm
Recommended actions for optimizing your firm’s success in 2022 and beyond
https://www.clio.com/events/webinar-2021-legal-trends-report/
The cloud has become the norm—but there’s still unrealized potential
Whether you’re using the cloud to store your firm’s data online, connect with clients virtually, manage cases from anywhere, or anything else—you’re not alone. In recent years the use of cloud technology at law firms has shifted from an inevitable future to a modern-day norm.
What many don’t realize though is that most firms are only just scratching the surface when it comes to achieving the full potential of cloud technology.
Join this session with Joshua Lenon, Clio’s Lawyer in Residence, to find out how to securely and efficiently utilize the cloud at your firm.
In this free CLE-eligible webinar, you’ll learn:
How to manage cloud technology spending at your firm
Best practices for increasing firm security on the cloud
How to create better interconnectivity with your cloud apps
https://www.clio.com/events/webinar-get-more-from-cloud-tech/
Workday has unveiled a big move to harness machine learning in product announcements at its annual Workday Rising conference today. Highlights include new automation tools for finance teams, a personalized user experience in its people tools, a new talent mobility offering based on a skills graph, and a blockchain-based system for automatically verifying credentials.
Advancing Digital Acceleration: Lessons Learned in 2020Workday, Inc.
During the pandemic, financial services firms accelerated their reliance on automation, while an increasingly dispersed workforce was met with an unprecedented volume of digital transactions.
Now, finance leaders are seeking ways to learn from the lessons of 2020 while advancing their digital acceleration efforts in 2021 and beyond.
Learn about the key takeaways from the 2020 Legal Trends Report, the industry’s leading study of law firms, lawyers, and legal consumers.
https://landing.clio.com/2020-legal-trends-report.html
The market for legal services is growing increasingly more competitive. How is your firm planning to stand out?
Join Joshua Lenon, Clio’s Lawyer in Residence, in this 1-hour session to explore the 2021 Legal Trends Report in detail and discuss what the data means for law firms and legal professionals like you.
In this CLE-eligible webinar, you’ll learn:
The biggest takeaways from Clio’s research into 2021 legal trends
What today’s clients look for in hiring a law firm
Recommended actions for optimizing your firm’s success in 2022 and beyond
https://www.clio.com/events/webinar-2021-legal-trends-report/
The cloud has become the norm—but there’s still unrealized potential
Whether you’re using the cloud to store your firm’s data online, connect with clients virtually, manage cases from anywhere, or anything else—you’re not alone. In recent years the use of cloud technology at law firms has shifted from an inevitable future to a modern-day norm.
What many don’t realize though is that most firms are only just scratching the surface when it comes to achieving the full potential of cloud technology.
Join this session with Joshua Lenon, Clio’s Lawyer in Residence, to find out how to securely and efficiently utilize the cloud at your firm.
In this free CLE-eligible webinar, you’ll learn:
How to manage cloud technology spending at your firm
Best practices for increasing firm security on the cloud
How to create better interconnectivity with your cloud apps
https://www.clio.com/events/webinar-get-more-from-cloud-tech/
Workday has unveiled a big move to harness machine learning in product announcements at its annual Workday Rising conference today. Highlights include new automation tools for finance teams, a personalized user experience in its people tools, a new talent mobility offering based on a skills graph, and a blockchain-based system for automatically verifying credentials.
Advancing Digital Acceleration: Lessons Learned in 2020Workday, Inc.
During the pandemic, financial services firms accelerated their reliance on automation, while an increasingly dispersed workforce was met with an unprecedented volume of digital transactions.
Now, finance leaders are seeking ways to learn from the lessons of 2020 while advancing their digital acceleration efforts in 2021 and beyond.
Learn about the key takeaways from the 2020 Legal Trends Report, the industry’s leading study of law firms, lawyers, and legal consumers.
https://landing.clio.com/2020-legal-trends-report.html
Managing a professional services firm is hard work. Firm leaders must juggle marketing, business development, client service, staff recruiting, development and retention to a successful outcome for everyone involved. There is one thing that
firm leaders must feel comfortable with that links all of these firm management initiatives together — technology.
The speed, volume and complexity of decisions – as well as the impact they have on customer experience – demand automated, real-time decision making. Digital decisioning is an emerging best practice for delivering business impact from AI, machine learning, and analytics. Digital decisioning is an approach that ensures your systems act intelligently on your behalf, making precise, consistent, real-time decisions at every customer touchpoint.
Audio on our YouTube Channel: https://youtu.be/cGxPYnE5PTM
Future-Proof Your Contracts for 2021 and BeyondWorkday, Inc.
How are you safeguarding your business against surprise renewals and deadlines?
Without an effective digital contract management strategy, procurement teams lack the control they need to optimize contract obligations and empower the business.
View this slide deck to learn how Workday can help you:
Reduce cycle times
Prevent contract delays
Proactively manage obligations
The speed, volume and complexity of decisions – as well as the impact they have on customer experience – demand automated, real-time decision making. Digital decisioning is an emerging best practice for delivering business impact from AI, machine learning, and analytics. Digital decisioning is an approach that ensures your systems act intelligently on your behalf, making precise, consistent, real-time decisions at every customer touchpoint.
Audio on our YouTube Channel: https://youtu.be/cGxPYnE5PTM
Finance Today: reimagined to drive impactMicrosoft
Finance executives today are helping to develop corporate strategy and then funding and executing that strategy through financial planning and performance management. As a result, finance executives are becoming increasingly responsible for IT initiatives. Technologies like big data, cloud, mobile, and social computing are transforming how business is done today, and each has far-reaching implications for finance.
How Airport and Transit Authorities Respond to ChangeWorkday, Inc.
In this slide deck, Workday customers Memphis-Shelby County Airport and Seattle Port Authority review how they’ve navigated unpredictable times with agility and ensured business continuity.
Site URL: http://www.forrester.com/Topic+Overview+Social+CRM+Goes+Mainstream/-/E-RES55884?docid=55884#/Topic+Overview+Social+CRM+Goes+Mainstream/fulltext/-/E-RES55884
The Workday Financial Management Certification Training Program in IQ online will provide you with in-depth knowledge of Accounting and Finance, Revenue Management, Financial Reporting and Consolidation, Financial Planning, Project Billing and many more. Training at IQ Online will help you to become a certified Workday Financial Management professional with Real time projects and use cases. You will get the best support and guidance from our team of experts.
Tradeshift hosted a series of 'CFO in the cloud' events - breakfast seminars where CFOs could get insights into the latest in e-invoicing, early payments, and Tradeshift's unique approach and network.
Watch the short video from the London event after the final slide.
Plan-to-Hire: Automation and Reconciliation Workday, Inc.
Is your recruiting team spending too much time on manual workforce planning tasks? View this deck to learn how our latest product release automates the plan-to-hire workforce action to create open positions for and Workday Adaptive Planning and Workday Human Capital Management customers.
Evaluating and comparing ERP systems can be complicated. Netsuite and Sage 100 ERP illustrate the differences. Read our free 18-page guide to evaluating the key considerations and advantages of leading systems.
How a centralized audit management system transformed our teamACL Services
Session from ACL Connections 2016
You understand the value that audit management technology can play in enabling success with your team, but are you overwhelmed
by the process of implementing software? In this tell-all hour, an ACL customer shares a window into their migration onto a
centralized system for managing projects, issues, and actions—including their thought process, approach, pitfalls and successes. She
will also share how ACL professional services helped her make critical change management decisions and mapped her processes to
ACL GRC functionalities. This session is intended for those who are interested in purchasing and implementing a new audit
management system as well as current ACL GRC users who want to learn how one of their peers is taking full advantage of the tool.
Key learning outcomes:
• Learn about the different factors that went into selecting a new tool
• Understand the challenges in the onboarding, migration and change management process of implementing a new audit
management system
• Learn how ACL professional services helped them transform their vision into reality, and made it easy for their team to
adopt
• See how their team is using project templates, and automating communication of issues and action plans
• Understand what the benefits have been so far and where the organization plans to go next
Introducing: Powered by Avant and AvantVerify Kevin Lewis
Powered by Avant has quickly become the leading end to end technology provider for banks and FIs. We are now launching AvantVerify, our first stand-alone, multi-product fraud tool. Excited for some big partner announcements in the coming months...
Excellent Presentation done by Chris West, CDGcommerce owner. In this presentation Chris will educate you on how to better protect your business against fraudulent transactions using AVS scrubbing, VbV/MSC, among several others tools provided by CDGcommerce.
www.cdgcommerce.com
Managing a professional services firm is hard work. Firm leaders must juggle marketing, business development, client service, staff recruiting, development and retention to a successful outcome for everyone involved. There is one thing that
firm leaders must feel comfortable with that links all of these firm management initiatives together — technology.
The speed, volume and complexity of decisions – as well as the impact they have on customer experience – demand automated, real-time decision making. Digital decisioning is an emerging best practice for delivering business impact from AI, machine learning, and analytics. Digital decisioning is an approach that ensures your systems act intelligently on your behalf, making precise, consistent, real-time decisions at every customer touchpoint.
Audio on our YouTube Channel: https://youtu.be/cGxPYnE5PTM
Future-Proof Your Contracts for 2021 and BeyondWorkday, Inc.
How are you safeguarding your business against surprise renewals and deadlines?
Without an effective digital contract management strategy, procurement teams lack the control they need to optimize contract obligations and empower the business.
View this slide deck to learn how Workday can help you:
Reduce cycle times
Prevent contract delays
Proactively manage obligations
The speed, volume and complexity of decisions – as well as the impact they have on customer experience – demand automated, real-time decision making. Digital decisioning is an emerging best practice for delivering business impact from AI, machine learning, and analytics. Digital decisioning is an approach that ensures your systems act intelligently on your behalf, making precise, consistent, real-time decisions at every customer touchpoint.
Audio on our YouTube Channel: https://youtu.be/cGxPYnE5PTM
Finance Today: reimagined to drive impactMicrosoft
Finance executives today are helping to develop corporate strategy and then funding and executing that strategy through financial planning and performance management. As a result, finance executives are becoming increasingly responsible for IT initiatives. Technologies like big data, cloud, mobile, and social computing are transforming how business is done today, and each has far-reaching implications for finance.
How Airport and Transit Authorities Respond to ChangeWorkday, Inc.
In this slide deck, Workday customers Memphis-Shelby County Airport and Seattle Port Authority review how they’ve navigated unpredictable times with agility and ensured business continuity.
Site URL: http://www.forrester.com/Topic+Overview+Social+CRM+Goes+Mainstream/-/E-RES55884?docid=55884#/Topic+Overview+Social+CRM+Goes+Mainstream/fulltext/-/E-RES55884
The Workday Financial Management Certification Training Program in IQ online will provide you with in-depth knowledge of Accounting and Finance, Revenue Management, Financial Reporting and Consolidation, Financial Planning, Project Billing and many more. Training at IQ Online will help you to become a certified Workday Financial Management professional with Real time projects and use cases. You will get the best support and guidance from our team of experts.
Tradeshift hosted a series of 'CFO in the cloud' events - breakfast seminars where CFOs could get insights into the latest in e-invoicing, early payments, and Tradeshift's unique approach and network.
Watch the short video from the London event after the final slide.
Plan-to-Hire: Automation and Reconciliation Workday, Inc.
Is your recruiting team spending too much time on manual workforce planning tasks? View this deck to learn how our latest product release automates the plan-to-hire workforce action to create open positions for and Workday Adaptive Planning and Workday Human Capital Management customers.
Evaluating and comparing ERP systems can be complicated. Netsuite and Sage 100 ERP illustrate the differences. Read our free 18-page guide to evaluating the key considerations and advantages of leading systems.
How a centralized audit management system transformed our teamACL Services
Session from ACL Connections 2016
You understand the value that audit management technology can play in enabling success with your team, but are you overwhelmed
by the process of implementing software? In this tell-all hour, an ACL customer shares a window into their migration onto a
centralized system for managing projects, issues, and actions—including their thought process, approach, pitfalls and successes. She
will also share how ACL professional services helped her make critical change management decisions and mapped her processes to
ACL GRC functionalities. This session is intended for those who are interested in purchasing and implementing a new audit
management system as well as current ACL GRC users who want to learn how one of their peers is taking full advantage of the tool.
Key learning outcomes:
• Learn about the different factors that went into selecting a new tool
• Understand the challenges in the onboarding, migration and change management process of implementing a new audit
management system
• Learn how ACL professional services helped them transform their vision into reality, and made it easy for their team to
adopt
• See how their team is using project templates, and automating communication of issues and action plans
• Understand what the benefits have been so far and where the organization plans to go next
Introducing: Powered by Avant and AvantVerify Kevin Lewis
Powered by Avant has quickly become the leading end to end technology provider for banks and FIs. We are now launching AvantVerify, our first stand-alone, multi-product fraud tool. Excited for some big partner announcements in the coming months...
Excellent Presentation done by Chris West, CDGcommerce owner. In this presentation Chris will educate you on how to better protect your business against fraudulent transactions using AVS scrubbing, VbV/MSC, among several others tools provided by CDGcommerce.
www.cdgcommerce.com
How to Leverage Customer Data for Successful Paid Media Campaigns: The ROI of...Tinuiti
According to Forbes, only 13% of companies have a high degree of confidence that they are maximizing their available customer data. A marketers’ greatest tool is customer data, as it provides critical insights, makes marketing teams more effective, and allows brands to tailor support to each individual customer. Tune in to our webinar as we unpack how to properly leverage technology to unify first, second, and third party data to map your customers’ journey, connect off and online touchpoints, and advance your marketing strategy to increase your ROI on paid media efforts.
eCommerce Course - Dan Bond - Dec. 2011Daniel Bond
eCommerce Course sponsored jointly by Downtown Delaware, the Delaware Emerging Technology Center, Delaware State University’s Center for Entrepreneurship December 5-7, 2011.
8.11.2014 dr-white paper- caitlin svahn-lead scoring and verificationUS Interactive Media
As technology continues to evolve, becoming simultaneously more sophisticated, yet more complex, fraud in the direct response/lead generation space has been growing as well.
Denied party screening 2016 webinar finalNed Blinick
Exporters and importers - regardless of size - are responsible for knowing who they are doing business with. This extends to their employees and trade partners. However, denied party screening is not something that is top of mind with most managers even though from a government perspective it is not an option. Without adequate screening of your emloyees, contacts and accounts your company is exposed to unnecessary risk. This webinar is focused on providing an understanding of why a Denied Party screening program is important, how it works, and a framework for how the importer and/or exporter can effectively implement a program.
What you will learn:
This webinar will discuss:
Why you should know about denied party screening and its implications for your company
The fundamentals of a denied party screening - the why and the how.
What are your obligations as an importer and exporter
Practical steps to managing a denied party screening program
What to do if you get a "hit" that an entity is actually on a denied party list
the Reality and Truth about denied party screening
Denied party screening 2016 webinar finalNed Blinick
Exporters and importers - regardless of size - are responsible for knowing who they are doing business with. This extends to their employees and trade partners. However, denied party screening is not something that is top of mind with most managers even though from a government perspective it is not an option. Without adequate screening of your emloyees, contacts and accounts your company is exposed to unnecessary risk. This webinar is focused on providing an understanding of why a Denied Party screening program is important, how it works, and a framework for how the importer and/or exporter can effectively implement a program.
What you will learn:
This webinar will discuss:
Why you should know about denied party screening and its implications for your company
The fundamentals of a denied party screening - the why and the how.
What are your obligations as an importer and exporter
Practical steps to managing a denied party screening program
What to do if you get a "hit" that an entity is actually on a denied party list
the Reality and Truth about denied party screening
Super data-charging your corruption reviews with integrated analyticsJim Kaplan CIA CFE
Super-Data-Charging Your Corruption Reviews With Integrated Analytics - It comes as no surprise that the Association of Certified Fraud Examiners fraud surveys over the past 10 years identify corruption as the most frequently occurring fraud scheme. Corruption has come under great focus in the last decade with enhanced enforcement of the Foreign Corrupt Practices Act but has been a concept dating back to the start of business. What has changed are the tools and more precisely, analytics, which can be used to detect bribery and other corruption schemes.
Specific learning objectives include:
o Explore the top internal and external data sources to interrogate for corruption schemes.
o Be able to identify the key red flags leading to corrupt behavior and how they present themselves in data.
o Learn to bolster any compliance program with data-driven prediction and decision making analytics.
o Complete a who, what, when, and where set of analytics to hone in on the specific corruption and bribery within your business processes.
o Understand the benefits of integrating and managing a continuous review of data sets to identify corrupt behavior.
How do you best engage your customers with the limited information you gather from inbound phone calls? What impact would additional intelligence about a customer make in routing leads within your organization? How would you like to be able to “pre-qualify”, or score, a lead for a specific offer within a second and before your first interaction, or turn an inbound call into a cross-sell? Learn about form completion, correcting/validating information as it is captured and improving your customer/prospect interactions. It’s all possible with the use of real-time data services.
Fighting Fraud: How GameStop rose to the call of duty
1. GameStop and Whitepages Pro
Combating Fraud
Hosts: Tom Donlea and Jonathan Baker
September 15, 2015
GameStop and Whitepages Pro
Combating Fraud
Hosts: Tom Donlea and Jonathan Baker
September 15, 2015
2. 2
Whitepages // Confidential
Today you’ll learn what they’re doing
to make a difference by:
Providing frictionless fulfillment with real-time data
Efficiently clearing more good orders – with confidence!
Utilizing tools and technology to automate
their verification process
GameStop is rising to the call of duty to fight fraud and
keep the most popular technologies affordable for
their customers with Whitepages Pro identity data
A CALL TO DUTY
3. Meet your Hosts
Two very smart and seasoned defenders
of profitable eCommerce.
4. 4
Whitepages // Confidential
Tom Donlea
As Director of eCommerce Practice for Whitepages Pro,
Tom Donlea aids in expanding the knowledge and footprint
of Whitepages Pro in the online payment and risk space.
An avid public speaker, he is an industry thought leader for
the company around the intersection of manual review and
fraud prevention.
Tom previously served as Managing Director, Americas,
for the Merchant Risk Council (MRC), where he was
responsible for leading North American programs.
During his seven years at the MRC, Tom Donlea created
and facilitated innumerable conversations to educate
merchants and propagate best practices for online
transaction safety and efficiency. Tom holds a Bachelor’s
degree in marketing and finance from Loras College.
8. 8
Whitepages // Confidential
Jonathan (Jon) Baker
With 9+ years of experience in retail and corporate
investigations, Jon Baker is currently responsible
for the management of the e-commerce fraud and
investigations team at GameStop. This includes,
but is not limited to, automated/manual review
management, chargeback analysis, profit analysis,
and field investigations initiation and support.
Jon has previously held both field and corporate
based investigations positions for several large
retail organizations. Jon has a Bachelor’s degree
in Sociology and a Master’s degree in Criminology
from the Florida State University.
GameStop | Jonathan Baker | Sr. Manager, Asset
Protection Multichannel Investigations |
9. 9
Whitepages // Confidential
GameStop is a global multichannel video game, consumer
electronics and wireless services retailer with more than
6,600 stores worldwide, GameStop is a family of specialty
retail brands that makes the most popular technologies
affordable and simple.
WHO IS GAMESTOP
Founded: 1996
Headquarters:
Grapevine, Texas, USA
Employees:
>45,000 worldwide
Annual Revenues:
$9.296 billion (FY14)
Fortune 500 Rank: 311
10. 10
Whitepages // Confidential
The GameStop Vision
GameStop is committed to delivering innovation to consumers anywhere, anytime and anyway they
want it. Whether looking for new or pre-owned, digital or physical video game titles, the latest in video
game hardware or accessories or consumer electronics, gaming and technology enthusiasts are
invited to discover and enjoy their favorite products in GameStop’s welcoming environment
12. 12
Whitepages // Confidential
Whitepages Helping Us Stay Customer Centered
We wanted to improve. So we
focused on following goals:
Minimize Customer Insult rates
13. 13
Whitepages // Confidential
Whitepages Helping Us Stay Customer Centered
We wanted to improve. So we
focused on following goals:
Minimize Customer Insult rates
Increase productivity of order
verification team
14. 14
Whitepages // Confidential
Whitepages Helping Us Stay Customer Centered
We wanted to improve. So we
focused on following goals:
Minimize Customer Insult rates
Increase productivity of order
verification team
Speed to clear non-fraud in
manual review
17. 17
Whitepages // Confidential
Identify tools to identify persons
Utilize great data for verification
High confidence and accuracy
Strategy to Improve Order Process
18. 18
Whitepages // Confidential
Identify tools to identify persons
Utilize great data for verification
High confidence and accuracy
Robust historical connections
Strategy to Improve Order Process
19. 19
Whitepages // Confidential
Identify tools to identify persons
Utilize great data for verification
High confidence and accuracy
Robust historical connections
Leverage technology for automation
Integrations with our platform
Strategy to Improve Order Process
20. Order Review Process
Manual review +
Identity Check for Web
Order placed online Fraud platform checks Identity Check
21. Blocked
Order Review Process
Manual review +
Identity Check for Web
We process 10k + orders per day
Cleared
Order placed online Fraud platform checks Identity Check
22. 22
Whitepages // Confidential
When We First Started with Identity Check
Why Whitepages Pro?
Large amount of historical data
High fidelity in their data
Started with manual entry
to review orders
Intuitive and easy to use
web interface
Future scalability
Started using: February 2015
23. 23
Whitepages // Confidential
Greater Improvements with Automation
Deep linking and API capabilities
Component Scores (0 to 50)
Diagnostics
Reduces manual review queue
Build Additional rules
and weighting
Intuitive and easy to
use web interface
Future scalability
May 2015 signed up for API
24. 24
Whitepages // Confidential
Providing Frictionless Fulfillment Overall Fraud Score 7,000
WHITEPAGES CHECKS FRAUD SCORE
Phone-to-Name Mismatch 500
Phone-to-Address Mismatch 500
Phone Account is Prepaid 250
Phone Line Type is Non-fixed VOIP 1000
Phone Carrier is not MVNO -250
Phone is Connected -500
Phone is DNC Registered -250
Address-to-Name Match -500
Address receives mail -250
Email Seen - 2010/09/22 -1000
IP Address is not Proxy -500
BLACKLISTS FRAUD SCORE
Device ID Hit 5,000
Billing Address Hit 1,000
MERCHANT RULES FRAUD SCORE
Customer Placed Previously Order(s) -1000
Order Amount over $500 1000
High-Risk Item Category 2000
Clearing orders with greater accuracy
and confidence while reducing manual
review queues
~10%-15%of orders are manually reviewed
25. 25
Whitepages // Confidential
Improving Manual Review Process
Reducing agent review times with
data insights
Directly integrated into fraud platform
Majority of orders where WP matches billing
and shipping are non-fraud
Several data points in a single view
Whitepages Identity Check Data
Suggested Name Return
Billing Matches
Billing Phone-to-Name Match
"Not an exact match
between Pam Williams
and Pamela T Williams"
Billing Phone-to-Address Match
Indirected connected to
each other
Not connected to each
other
Billing Address-to-Name Match
"Not an exact match
between Pam Williams
and Pamela T Williams"
Billing Data
Billing Address Type
No input address
Single unit
Multi unit
PO box
Commercial mail drop
Billing Address Receiving Mail Receiving Mail
Billing Phone Country Code
Invalid phone number
US
CA
Billing Phone Account Type
Standard
Prepaid billing
Unknown
26. 26
Whitepages // Confidential
Improving Manual Review Process
Reducing agent review times with
data insights
Directly integrated into fraud platform
Majority of orders where WP matches billing
and shipping are non-fraud
Several data points in a single view
Whitepages Identity Check Data
Billing Phone Line Type
Mobile
Landline
Linetype is valid (Tollfree)
Line type is valid
(Premium)
Line type is valid
(FixedVOIP)
Line type is valid
(NonFixedVOIP)
Billing Phone Carrier
Sprint, Tmobile, YMAX,
Skype, etc
Shipping Matches
Shipping Phone-to-Name Match
"Not an exact match
between Pam Williams
and Pamela T Williams"
Shipping Phone-to-Address Match
Indirected connected to
each other
Not connected to each
other
Shipping Address-to-Name Match
"Not an exact match
between Pam Williams
and Pamela T Williams"
Shipping Data
reduction in review time
27. 27
Whitepages // Confidential
Improving Manual Review Process
Reducing agent review times with
data insights
Directly integrated into fraud platform
Majority of orders where WP matches billing
and shipping are non-fraud
Several data points in a single view
Whitepages Identity Check Data`
Shipping Address Type
No input address
Single unit
Multi unit
PO box
Commercial mail drop
Shipping Address Receiving Mail Receiving Mail
Shipping Phone Country Code
Invalid phone number
US
CA
Shipping Phone Account Type
Standard
Prepaid billing
Unknown
Shipping Phone Line Type
Mobile
Landline
Linetype is valid (Tollfree)
Line type is valid
(Premium)
Line type is valid
(FixedVOIP)
Line type is valid
(NonFixedVOIP)
Shipping Phone Carrier
Sprint, Tmobile, YMAX,
Skype, etc
Email Data
28. 28
Whitepages // Confidential
Improving Manual Review Process
Reducing agent review times with
data insights
Directly integrated into fraud platform
Majority of orders where WP matches billing
and shipping are non-fraud
Several data points in a single view
Whitepages Identity Check Data
Email Data
Email Type
Valid email address
(VARIOUS RETURNS)
Invalid email address
Disposable Domain
No input email address
Email First Seen
"Never" or "More than 30
days ago, first seen date:
YYYY-MM-DD"
Email Domain Age
"Less than 30 days old" or
"More than 30 days old"
Auto-generated Email Check
Passed
May be auto-generated
(VARIOUS RETURNS)
IP Data
IP Proxy Check
"IP address is not a
proxy"
"IP address is a proxy"
"Can not determine"
IP Geolocation
"Found at ZIP, CITY,
COUNTRY, REGION" or
NULL
Distance between IP Address and
Closest Address
Within 60 Miles
Between 60 and 250
Miles
Above 250 Miles
~50%reduction in review time
29. 29
Whitepages // Confidential
Next Steps for GameStop and Whitepages Pro
Rules are now active
Rule weighting
Improve further auto-approve and
manual review metrics
Continue to grow relationship with
Whitepages Pro
30. 30
Whitepages // Confidential
Key Merchant Take-Aways
• Use identity data for
validation
• Automate the process
• Various ways data can
integrate into your existing
waterfall and work flows
• Scrutiny of high risk orders
with additional manual web
reviews
Whitepages Pro is a leader in mobile identity data. Brands and businesses of all sizes use our data to manage risk and optimize their customer experiences. Through APIs and web-based tools, we deliver accurate and fresh mobile data for 100% of US phone numbers to help identify your best customers in real-time.
Since 1997, Whitepages has provided accurate identity data. We built the Identity Graph – a graph-structured database with proprietary links between people, businesses, phone numbers, and addresses. Our 30M Caller ID app users and 55 million monthly unique visitors who search our website properties contribute to XB new links in our Identity Graph each month/day.
Clients such as Vizio, Oakley, Sephora and Lyft leverage Whitepages Pro to improve call center efficiencies, validate online purchasers, help prevent fraud, and enrich contact records to strengthen customer interactions.
I’m not convinced we should use global yet.
Support for not using global yet
I haven’t found the best way to introduce WP Pro. Not sure if we say division, etc.
Whitepages Pro is a leader in mobile identity data. Brands and businesses of all sizes use our data to manage risk and optimize their customer experiences. Through APIs and web-based tools, we deliver accurate and fresh mobile data for 100% of US phone numbers to help identify your best customers in real-time.
Since 1997, Whitepages has provided accurate identity data. We built the Identity Graph – a graph-structured database with proprietary links between people, businesses, phone numbers, and addresses. Our 30M Caller ID app users and 55 million monthly unique visitors who search our website properties contribute to XB new links in our Identity Graph each month/day.
Clients such as Vizio, Oakley, Sephora and Lyft leverage Whitepages Pro to improve call center efficiencies, validate online purchasers, help prevent fraud, and enrich contact records to strengthen customer interactions.
I’m not convinced we should use global yet.
Support for not using global yet
I haven’t found the best way to introduce WP Pro. Not sure if we say division, etc.
Whitepages Pro is a leader in mobile identity data. Brands and businesses of all sizes use our data to manage risk and optimize their customer experiences. Through APIs and web-based tools, we deliver accurate and fresh mobile data for 100% of US phone numbers to help identify your best customers in real-time.
Since 1997, Whitepages has provided accurate identity data. We built the Identity Graph – a graph-structured database with proprietary links between people, businesses, phone numbers, and addresses. Our 30M Caller ID app users and 55 million monthly unique visitors who search our website properties contribute to XB new links in our Identity Graph each month/day.
Clients such as Vizio, Oakley, Sephora and Lyft leverage Whitepages Pro to improve call center efficiencies, validate online purchasers, help prevent fraud, and enrich contact records to strengthen customer interactions.
I’m not convinced we should use global yet.
Support for not using global yet
I haven’t found the best way to introduce WP Pro. Not sure if we say division, etc.