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Human Business Solutions
     Creating Vision with Captiva Inc.




                                         HumanBusinessSolutions




                                                        HBS
1 0 0 Y   E A R S   O F   I   N N O V A T I O N
C U R R E N T S I T U AT I O N S T R E N G T H S
๏Support for Leadership
                      ๏Job Description Unclear
                      ๏Role Clarity & Power Struggles
                      ๏Preparation
                      ๏Communication



C u r r e n t S i t u a t i o n Ke y F o c u s A re a s
HBS   C   O N S U LT I N G   A   P P R O A C H
DIAGNOSIS   STRATEGY   IMPLEMENTATION
๏Identify and Address challenges at Captiva from a strong
  scientific perspective.

๏Comprehensive Diagnostics




H     B     S          S   T     R    A     T    E    G     Y
C   O L L A B O R A T I V E   R   O L E
๏Facilitate a targeted and focused hange initiative with all
  stakeholders.

๏United front in achieving outlined objectives together.




H      B      S          S      U      P     P     O       R   T
D   E V E L O P   T   A I L O R E D   S   T R AT E G Y
๏Pin-point target areas
๏Provide overarching framework




       S TRATEGY D RIVING I NTERVENTION
O NGOING A SSISTANCE & M EASURABLE G OALS
๏Emphasize vested commitment in project/ change initiative.
๏Input and active involvement from HBS throughout entire
  process.




HBS I        M P L E M E N TAT I O N        P   ROCESS
V   I S I O N   T O   S   O L U T I O N S
๏Observe and determine settling effects of interventions
  thus far.

๏Measure change and progress.
๏Did anyone do anything?



              HBS F        OLLOW        -U    P
HOW CAN WE HELP YOU HELP YOURSELVES

W   H AT   C   A N   W   E   D   O   F   O R   Y   O U   ?
๏Improved communication
๏Role assumption and clarification
๏ Senior management synergy
๏Sustainable
๏Holistic development


G              O           A        L   S
๏Job Analysis
๏Precise definition of job requirements
๏Clarify boundaries and overlaps
๏Focal point for development of CEO & COO Synergy
๏Outcome: Comprehensive job description

R   O L E       C   L A R I F I C A T I O N
๏Revisiting organizational goals

๏Conflict resolution

๏Team building
๏Outcomes: increased role clarity, greater senior
  management synergy, redefinition of goals to include
  the role of a COO, conflict resolution.


S E N I OR M ANAGEMEN T L EA D ER SH I P R E T RE AT
๏Leadership skills development
๏Effective communication skills
๏Delegation skills
๏ Assuming role responsibility
๏Outcomes: greater synergy between Doug and Peter, Doug
    assuming the responsibilities of his role as COO, Peter and
    Doug developing a relationship of mutual trust.


I   N D I V I D U A L               C   O A C H I N G
Discovery Phase                      Action Phase




                                     HBS

 Start            Project Timeline           Finish
Discovery Phase                                                Action Phase




                         SMEsConsultation

                    JobAnalysis

          SessionFacilitation

         Analyses

                                                               HBS
 IndividualInterviews
 Start                                      Project Timeline           Finish
Discovery Phase                                 Coaching                              Action Phase

                                                         Measurement

                                                               LeadershipRetreat

                                                                        ConsultationAsNeeded
                         SMEsConsultation

                    JobAnalysis                                                    Follow-upMeeting

          SessionFacilitation

         Analyses

                                                                                     HBS
 IndividualInterviews
 Start                                      Project Timeline                                    Finish
Discovery Phase                                   Coaching                              Action Phase

                                                           Measurement

         Total Equals Two Months                                 LeadershipRetreat

                                                                          ConsultationAsNeeded
                           SMEsConsultation

                      JobAnalysis         Two Weeks                                  Follow-upMeeting

            SessionFacilitation      Two Weeks

           Analyses               One Week
                                                                                       HBS
 IndividualInterviews       Three Weeks
 Start                                        Project Timeline                                    Finish
Discovery Phase                                   Coaching                                  Action Phase
                                  Six Weeks                Measurement

         Total Equals Two Months        Four Weeks                   LeadershipRetreat

                                                   Two Days                   ConsultationAsNeeded
                           SMEsConsultation
                                                                 Four Weeks
                      JobAnalysis         Two Weeks                                      Follow-upMeeting
                                                                         One Day
            SessionFacilitation       Two Weeks

           Analyses               One Week            Total Equals Four Months

                                                                                           HBS
 IndividualInterviews       Three Weeks
 Start                                        Project Timeline                                        Finish
Discovery Phase                                    Coaching                              Action Phase

                                                            Measurement

          Total Equals Two Months                                 LeadershipRetreat
Total Equals Twenty-Seven Thousand
                                                                           ConsultationAsNeeded
                            SMEsConsultation
            Four Thousand
                       JobAnalysis                                                    Follow-upMeeting
         Seventy-Two Hundred
             SessionFacilitation
  Thirty-Two Hundred
            Analyses                                   Total Equals Four Months
 Ninety-Six Hundred
                                                                                        HBS
 IndividualInterviews
 Start                                         Project Timeline                                    Finish
Discovery Phase                                     Coaching                               Action Phase
                                   Twenty-Six Thousand
                                                             Measurement
                                            Forty-Eight Hundred
          Total Equals Two Months                                   LeadershipRetreat
Total Equals Twenty-Seven Thousand                       Six Thousand
                                                                             ConsultationAsNeeded
                            SMEsConsultation
                                                                           Zero
            Four Thousand
                       JobAnalysis                                                      Follow-upMeeting
         Seventy-Two Hundred              Grand Total Equals
             SessionFacilitation       Seventy-Three Thousand
  Thirty-Two Hundred
            Analyses                                     Total Equals Four Months
 Ninety-Six Hundred                              Total Equals Forty-Seven Thousand        HBS
 IndividualInterviews
 Start                                          Project Timeline                                     Finish
W   H   Y   C   H   O   O   S   E   H B S ?



                                     HumanBusinessSolutions




                                                    HBS
W   H   Y   C   H   O   O   S   E   H B S ?
๏ The four faces you see here, will
  be the same faces you will see
  throughout the entire process.                                    EDWIN




             W       H    Y           C   H   O   O   S   E   H B S ?
๏ The four faces you see here, will
  be the same faces you will see
  throughout the entire process.                                    EDWIN


               ๏ Strategy guided implementations result
                  and focused cost-effective solutions.




             W       H    Y           C   H   O   O   S   E   H B S ?
๏ The four faces you see here, will
  be the same faces you will see
  throughout the entire process.                                    EDWIN


               ๏ Strategy guided implementations result
                  and focused cost-effective solutions.


                                ๏ Urgency




             W       H    Y           C   H   O   O   S   E   H B S ?
๏ The four faces you see here, will
  be the same faces you will see
  throughout the entire process.                                             EDWIN


               ๏ Strategy guided implementations result
                  and focused cost-effective solutions.


                                ๏ Urgency
                                              ๏ This is Sustainable Change


             W       H    Y           C   H     O    O    S   E      H B S ?
L   E T   ’   S   C   R E AT E   A   V   I S I O N   O F   ...
L   E T   ’   S   C   R E AT E   A   V   I S I O N   O F   ...
?

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Fictitious Consulting Firm: Stakeholder Timeline Presentation

  • 1. Human Business Solutions Creating Vision with Captiva Inc. HumanBusinessSolutions HBS
  • 2. 1 0 0 Y E A R S O F I N N O V A T I O N
  • 3. C U R R E N T S I T U AT I O N S T R E N G T H S
  • 4. ๏Support for Leadership ๏Job Description Unclear ๏Role Clarity & Power Struggles ๏Preparation ๏Communication C u r r e n t S i t u a t i o n Ke y F o c u s A re a s
  • 5. HBS C O N S U LT I N G A P P R O A C H
  • 6. DIAGNOSIS STRATEGY IMPLEMENTATION
  • 7. ๏Identify and Address challenges at Captiva from a strong scientific perspective. ๏Comprehensive Diagnostics H B S S T R A T E G Y
  • 8. C O L L A B O R A T I V E R O L E
  • 9. ๏Facilitate a targeted and focused hange initiative with all stakeholders. ๏United front in achieving outlined objectives together. H B S S U P P O R T
  • 10. D E V E L O P T A I L O R E D S T R AT E G Y
  • 11. ๏Pin-point target areas ๏Provide overarching framework S TRATEGY D RIVING I NTERVENTION
  • 12. O NGOING A SSISTANCE & M EASURABLE G OALS
  • 13. ๏Emphasize vested commitment in project/ change initiative. ๏Input and active involvement from HBS throughout entire process. HBS I M P L E M E N TAT I O N P ROCESS
  • 14. V I S I O N T O S O L U T I O N S
  • 15. ๏Observe and determine settling effects of interventions thus far. ๏Measure change and progress. ๏Did anyone do anything? HBS F OLLOW -U P
  • 16. HOW CAN WE HELP YOU HELP YOURSELVES W H AT C A N W E D O F O R Y O U ?
  • 17. ๏Improved communication ๏Role assumption and clarification ๏ Senior management synergy ๏Sustainable ๏Holistic development G O A L S
  • 18. ๏Job Analysis ๏Precise definition of job requirements ๏Clarify boundaries and overlaps ๏Focal point for development of CEO & COO Synergy ๏Outcome: Comprehensive job description R O L E C L A R I F I C A T I O N
  • 19. ๏Revisiting organizational goals ๏Conflict resolution ๏Team building ๏Outcomes: increased role clarity, greater senior management synergy, redefinition of goals to include the role of a COO, conflict resolution. S E N I OR M ANAGEMEN T L EA D ER SH I P R E T RE AT
  • 20. ๏Leadership skills development ๏Effective communication skills ๏Delegation skills ๏ Assuming role responsibility ๏Outcomes: greater synergy between Doug and Peter, Doug assuming the responsibilities of his role as COO, Peter and Doug developing a relationship of mutual trust. I N D I V I D U A L C O A C H I N G
  • 21. Discovery Phase Action Phase HBS Start Project Timeline Finish
  • 22. Discovery Phase Action Phase SMEsConsultation JobAnalysis SessionFacilitation Analyses HBS IndividualInterviews Start Project Timeline Finish
  • 23. Discovery Phase Coaching Action Phase Measurement LeadershipRetreat ConsultationAsNeeded SMEsConsultation JobAnalysis Follow-upMeeting SessionFacilitation Analyses HBS IndividualInterviews Start Project Timeline Finish
  • 24. Discovery Phase Coaching Action Phase Measurement Total Equals Two Months LeadershipRetreat ConsultationAsNeeded SMEsConsultation JobAnalysis Two Weeks Follow-upMeeting SessionFacilitation Two Weeks Analyses One Week HBS IndividualInterviews Three Weeks Start Project Timeline Finish
  • 25. Discovery Phase Coaching Action Phase Six Weeks Measurement Total Equals Two Months Four Weeks LeadershipRetreat Two Days ConsultationAsNeeded SMEsConsultation Four Weeks JobAnalysis Two Weeks Follow-upMeeting One Day SessionFacilitation Two Weeks Analyses One Week Total Equals Four Months HBS IndividualInterviews Three Weeks Start Project Timeline Finish
  • 26. Discovery Phase Coaching Action Phase Measurement Total Equals Two Months LeadershipRetreat Total Equals Twenty-Seven Thousand ConsultationAsNeeded SMEsConsultation Four Thousand JobAnalysis Follow-upMeeting Seventy-Two Hundred SessionFacilitation Thirty-Two Hundred Analyses Total Equals Four Months Ninety-Six Hundred HBS IndividualInterviews Start Project Timeline Finish
  • 27. Discovery Phase Coaching Action Phase Twenty-Six Thousand Measurement Forty-Eight Hundred Total Equals Two Months LeadershipRetreat Total Equals Twenty-Seven Thousand Six Thousand ConsultationAsNeeded SMEsConsultation Zero Four Thousand JobAnalysis Follow-upMeeting Seventy-Two Hundred Grand Total Equals SessionFacilitation Seventy-Three Thousand Thirty-Two Hundred Analyses Total Equals Four Months Ninety-Six Hundred Total Equals Forty-Seven Thousand HBS IndividualInterviews Start Project Timeline Finish
  • 28. W H Y C H O O S E H B S ? HumanBusinessSolutions HBS
  • 29. W H Y C H O O S E H B S ?
  • 30. ๏ The four faces you see here, will be the same faces you will see throughout the entire process. EDWIN W H Y C H O O S E H B S ?
  • 31. ๏ The four faces you see here, will be the same faces you will see throughout the entire process. EDWIN ๏ Strategy guided implementations result and focused cost-effective solutions. W H Y C H O O S E H B S ?
  • 32. ๏ The four faces you see here, will be the same faces you will see throughout the entire process. EDWIN ๏ Strategy guided implementations result and focused cost-effective solutions. ๏ Urgency W H Y C H O O S E H B S ?
  • 33. ๏ The four faces you see here, will be the same faces you will see throughout the entire process. EDWIN ๏ Strategy guided implementations result and focused cost-effective solutions. ๏ Urgency ๏ This is Sustainable Change W H Y C H O O S E H B S ?
  • 34. L E T ’ S C R E AT E A V I S I O N O F ...
  • 35. L E T ’ S C R E AT E A V I S I O N O F ...
  • 36. ?

Editor's Notes

  1. Sureman 100 Years of Innovation With growth comes change. We would like to impress upon you that change is a positive force when guided correctly, and with positive change comes the responsibility of creating a culture that continues to embody the values that Captiva was founded on. Addressing these key areas will afford Captiva the opportunity to continue to become a productive organization reaching, new levels of excellence in performance and relevancy in this market. Today we’d like to share our proposal and initial assessment with you so that you will allow us to aid you in your development as an industry leader
  2. Sureman 100 Years of Innovation Industry Leader with prominent brands across the globe in several areas including Dairy products Poultry and Prepared foods Began to expand their brands over the years and added additional brands to include 4. Juices 5. Bakery Goods and 6. Frozen Foods
  3. Sureman Addressing these key areas will afford Captiva the opportunity to continue to become a productive organization reaching, new levels of excellence in performance and relevancy in this market. Our initial assessment of your current situation is as follows: The board and division presidents expressed the need for an additional leadership position which was a Chief Operating Officer who would manage internal operations and assist in the area of overseeing some of the brands. There was no specified job description: There was not a clear job description for the COO and the CEO upon hiring.  Role Clarity: There was no clear coordination of reassigning and delegating new job duties, resulting in Doug Yacubian to feel limited in his control of making actual changes in the company. Lack of Preparation: A food poisoning crisis causing a recall of many products, then a Fire Drill, and the Tender Offer which took another 6 months, all of which the senior management team did not seem to be prepared to handle. Communication: There was no communication between Peter and Doug which could have prevented and resolved a number of these issues. People felt like Doug should have been more vocal and active when this situation had occurred but when Doug made suggestions he was quickly told that this was not his role and because Peter was the face of the company. Roles and Power Struggle: Due to uncertainty there may be some questions regarding loyalty in the company and whether the new COO was there to replace or compliment the CEO. As a result both the CEO and COO have been unsure as to who should be doing what and how to appropriately relinquish and wield control.
  4. Melvin What does, “How can help yourselves” mean?
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  9. 1) The advantage of being small is the personalized and focused attention that we are able to provide for you. 2. The savings of which we pass on to you without sacrificing quality. 3. The time to act is now, you have weathered strong environmental changes thus far, but you need to act now if you aim to remain an industry leader, we are also ready to act immediately. 4. We don’t just do things for/ to/ you. Ensuring you that if you need HBS consulting services again it won’t be every redundant, because toghether we create the tools for you and your organization to solve its’ own problems.
  10. 1) The advantage of being small is the personalized and focused attention that we are able to provide for you. 2. The savings of which we pass on to you without sacrificing quality. 3. The time to act is now, you have weathered strong environmental changes thus far, but you need to act now if you aim to remain an industry leader, we are also ready to act immediately. 4. We don’t just do things for/ to/ you. Ensuring you that if you need HBS consulting services again it won’t be every redundant, because toghether we create the tools for you and your organization to solve its’ own problems.
  11. 1) The advantage of being small is the personalized and focused attention that we are able to provide for you. 2. The savings of which we pass on to you without sacrificing quality. 3. The time to act is now, you have weathered strong environmental changes thus far, but you need to act now if you aim to remain an industry leader, we are also ready to act immediately. 4. We don’t just do things for/ to/ you. Ensuring you that if you need HBS consulting services again it won’t be every redundant, because toghether we create the tools for you and your organization to solve its’ own problems.
  12. 1) The advantage of being small is the personalized and focused attention that we are able to provide for you. 2. The savings of which we pass on to you without sacrificing quality. 3. The time to act is now, you have weathered strong environmental changes thus far, but you need to act now if you aim to remain an industry leader, we are also ready to act immediately. 4. We don’t just do things for/ to/ you. Ensuring you that if you need HBS consulting services again it won’t be every redundant, because toghether we create the tools for you and your organization to solve its’ own problems.
  13. 1) The advantage of being small is the personalized and focused attention that we are able to provide for you. 2. The savings of which we pass on to you without sacrificing quality. 3. The time to act is now, you have weathered strong environmental changes thus far, but you need to act now if you aim to remain an industry leader, we are also ready to act immediately. 4. We don’t just do things for/ to/ you. Ensuring you that if you need HBS consulting services again it won’t be every redundant, because toghether we create the tools for you and your organization to solve its’ own problems.
  14. 1) The advantage of being small is the personalized and focused attention that we are able to provide for you. 2. The savings of which we pass on to you without sacrificing quality. 3. The time to act is now, you have weathered strong environmental changes thus far, but you need to act now if you aim to remain an industry leader, we are also ready to act immediately. 4. We don’t just do things for/ to/ you. Ensuring you that if you need HBS consulting services again it won’t be every redundant, because toghether we create the tools for you and your organization to solve its’ own problems.
  15. 1) The advantage of being small is the personalized and focused attention that we are able to provide for you. 2. The savings of which we pass on to you without sacrificing quality. 3. The time to act is now, you have weathered strong environmental changes thus far, but you need to act now if you aim to remain an industry leader, we are also ready to act immediately. 4. We don’t just do things for/ to/ you. Ensuring you that if you need HBS consulting services again it won’t be every redundant, because toghether we create the tools for you and your organization to solve its’ own problems.
  16. 1) The advantage of being small is the personalized and focused attention that we are able to provide for you. 2. The savings of which we pass on to you without sacrificing quality. 3. The time to act is now, you have weathered strong environmental changes thus far, but you need to act now if you aim to remain an industry leader, we are also ready to act immediately. 4. We don’t just do things for/ to/ you. Ensuring you that if you need HBS consulting services again it won’t be every redundant, because toghether we create the tools for you and your organization to solve its’ own problems.
  17. 1) The advantage of being small is the personalized and focused attention that we are able to provide for you. 2. The savings of which we pass on to you without sacrificing quality. 3. The time to act is now, you have weathered strong environmental changes thus far, but you need to act now if you aim to remain an industry leader, we are also ready to act immediately. 4. We don’t just do things for/ to/ you. Ensuring you that if you need HBS consulting services again it won’t be every redundant, because toghether we create the tools for you and your organization to solve its’ own problems.
  18. Present a strong appeal. Stay in line with how we have been bringing ourselves