- The document is a quick start guide from Maxis that provides instructions on setting up and using a Maxis Home Fibre Internet package. - It includes details on package pricing and benefits, instructions for connecting equipment like the ONT and RGW, creating an account on the MyAccount portal, downloading security software, performing speed tests, and troubleshooting connection issues. - Troubleshooting tips are provided for common problems like no internet connection, inactive fibre connection, or slow speeds. The guide also explains LED light statuses on the ONT and RGW equipment.

1. maxis fibre
internet
quick start guide

2. Welcome

3. a warm
welcome from
all of us at
maxis
Congratulations for taking the first step in turning your house into a Maxis
Home! With Maxis Home Fibre Internet, you can expect a richer internet
experience with faster downloads, enhanced online shopping experience,
smoother video streams and more. Now you can do more in less time!
Need to stay close to your family and friends? Then you’ll love the free
allocated minutes to Maxis mobile numbers and IDD destinations like
Singapore, Indonesia, China, Thailand, India, Australia, UK, Taiwan, Vietnam
and Japan!
To find out more about your package details, visit maxis.com.my/home.
Below are the benefits that you will enjoy for subscribing to our service.
Monthly fee of
RM138/mth
RM148/mth
for Maxis postpaid customers
(For all others)
Unlimited download quota*
Free installation*
Additional charges will be incurred should you
request for non-standard installation
FROM YOUR DECT PHONE
100 mins
to Maxis mobile numbers (worth up to RM9/ mth)
RM0.09/min on subsequent charges
100 mins
to 10 IDD destinations (fixed & mobile numbers)
(worth approximately RM30/mth)
Singapore, Indonesia, China, Thailand, India, Australia, UK, Taiwan, Vietnam and Japan. Subsequent charges and calls to other
IDD destinations to follow Maxis IDD call rates.
Unlimited calls
to Maxis fixed lines
FREE CALLS INTERNET
10 Mbps
ON YOUR MAXIS MOBILE
100 mins
to Maxis & Hotlink numbers (worth up to RM12/mth)
• Fibre Internet
• Free allocated minutes from your DECT phone
- to Maxis mobile numbers
- to 10 IDD destinations
- to Maxis fixed lines
On top of free allocated minutes, you will also enjoy Internet Security to
protect your devices and manage your children’s online experience.
Enclosed in this welcome kit is the quick start guide to assist you. For call
charges after allocated free allocated minutes, Frequently Asked Questions
and Terms and Conditions, log on to maxis.com.my/home or call
1800 82 1123.
Welcome to Maxis Home!
Yours sincerely,
Maxis

4. 1
instructions for use
• Use the accessories delivered with the device or use those recommended by the vendor,
such as the power adapter and battery.
• The power supply voltage of the device must meet the requirements on the input voltage
of the device.
• Keep the power plug clean and dry to avoid electric shocks or any other hazard.
• Dry your hands before removing or inserting cables.
• Stop the device and switch off the power before removing or inserting cables.
• Switch off the power and remove the power plug if the device is shut down for a long time.
• Keep the device free of contact with water or other liquids. If such an accident occurs,
switch off the power immediately and remove all cables, including the power cable, optical
fibres and network cables from the device. Contact the Maxis customer service centre in case
of a device failure.
• Do not stamp, pull, drag or excessively bend the cables because they may get damaged,
thus leading to a device failure.
• Do not use cables that are damaged or aged.
• Do not look directly into the optical port on the device without eye protection as the infrared
may injure your eyes.
• In case of any abnormalities such as smoke, abnormal sound or odour, immediately stop the
device, switch off the power and remove all cables, including the power cable and network
cable from the device. Contact the Maxis customer service centre in case of a device failure.
• Prevent foreign objects such as metal objects from dropping into the device through the heat
dissipation vents.
• Prevent the outer case of the device from being scratched as the paint that falls into the device
may cause a short circuit. In addition, it may cause an allergic reaction to human body.
• Keep the device out of the reach of children. Ensure that the devices are not dismantled so that
the components are not exposed.
• Use of lightning protection is recommended to avoid device damage during storms.
safety tips
for your reference
MyAccount Portal
how to create your personal MyAccount Portal
ID and password
internet security
how to activate the service
how to download the software
speedtest
how to get an accurate result using speedtest
description of LED lights on equipment
Optical Network Terminal (ONT) / Broadband
Termination Unit (BTU)
simple troubleshooting guide
1
2
3 - 4
5 - 7
8 - 11
12 - 14
15 - 16

5. how to create your personal MyAccount ID and password
Log on to MyAccount Portal at
mylaunchpad.com.my
Click on “Create an account”
for your
reference
VoIP no. :
VoIP password :
Wi-Fi user ID :
Wi-Fi password :
MyAccount ID :
MyAccount password :
Remarks :
2 3

6. how to activate the service
Log on to MyAccount Portal at mylaunchpad.com.my
(Please refer to page 3 - 4 for step-by-step instructions on how to create
your personal account)
Click on the “MIS” tab
on the account page.
and password recovery security question.
4 5

7. how to download the software
Under the MIS tab, there are two sub tabs.
Click on “Download your Maxis Internet
Security now” to download the MIS files.
Click Run > Next
Please read the License agreement and click Accept
6 7

8. Perform speed test using wired connection to Residential
Gateway modem (RGW).
disable residential gateway modem (RGW) wireless connection
1) Open your web browser.
2) Log on to http://dsldevice.lan or to the IP address of your RGW
(by default : 192.168.1.154).
3) When the RGW GUI appears, click on Wireless under the
Home Network category.
Disclaimer
The speed measured here is the speed between your device (PC, notebook or handphone)
and Maxis’ network. These speeds may exceed the capabilities of many content servers and
individual PCs. The actual Internet connection speeds may vary due to a number of factors
including customer hardware, equipment and software, server limitations, type of content
being accessed and the number of users online.
how to get an accurate result using speedtest
8 9

9. clear your browser cache
To clear your cache:
1) On the Internet Explorer Tools menu, click Internet Options.
The Internet Options box should open to the General tab.
2) Under the Browsing History section, click the Delete button. A Delete
Browsing History box should open. Click the box next to the Temporary
Internet files Delete button. This will delete all the files that are currently
stored in your cache.
3) Click OK, and then click OK again.
4) In Wireless Access Point, click on Configure.
5) Uncheck “Interface Enable” option.
10 11

10. Ethernet Green
Off
On
Blinking
Ethernet connection, no activity
Ethernet activity
Power off
Residential Gateway modem (RGW)
On
Blinking
On
Blinking
On
Blinking
Toggling
No wireless activity, WPA(2) encryption
Wireless activity, WPA(2) encryption
No wireless activity, WEP encryption
Wireless activity, WEP encryption
No wireless activity, no security
Wireless activity, no security
Wireless client registration phase
WLAN disabled
On
Blinking
VoIP service up
VoIP activity
VoIP service down
On DSL Synchronized
On
Blinking
On
Pending DSL Synchronization
Internet connectivity, no activity
Internet activity
Internet connection setup fail
No internet connection
Power Ethernet Wireless Phone1 Phone2 Broadband Internet
Wireless
Green
Orange
Red
Red/Green
Off
Phone Green
Off
Broadband Green
Off
Internet Green
Red
Off
Figure 2: Top view of the Residential Gateway modem (RGW)
Actual unit may differ from visual above
description of
LED lights on
equipment
Optical Network Terminal (ONT) / Broadband Termination Unit (BTU)
TEL2 TEL1 LAN4 LAN3 LAN2 LAN 1 LOS PON Power
Figure 1: Top view of the ONT / BTU
Actual unit may differ from visual above
Power Green
Red
Orange
Off
On
On
Blinking
Power on, normal operation
Power on, self-test failed, indicating
device malfunction
Device is upgrading
Power off
12 13

11. 1. Unable to connect to the internet.
Is the ONT / BTU powered, “POWER” LED light lit?
No: ONT / BTU is not powered. Please ensure the power plug is functional
and switched on.
Yes: Power Off and On the ONT / BTU and RGW. If problem persists, proceed
to next question.
Is the cable from PC plugged into “Ethernet” port at the RGW?
No: The cable might be unplugged or plugged incorrectly.
Plug the cable into the correct port.
2. Inactive fibre connection.
Is the “LOS” LED light blinking in red?
Yes: The patch cord might not be connected to ONT / BTU. Plug in the
patch cord to its place.
3. Experiencing slow internet connection.
Is there a router, switch or another device connected between the RGW and PC?
No: Power Off and On the RGW.
Yes: Connect the cable from PC directly to the RGW and verify.
Ethernet Green
Off
On
Blinking
Ethernet connection, no activity
Ethernet activity
Power off
Wireless
Green
Orange
Red
Red/Green
Off
On
Blinking
On
Blinking
On
Blinking
Toggling
No wireless activity, WPA(2) encryption
Wireless activity, WPA(2) encryption
No wireless activity, WEP encryption
Wireless activity, WEP encryption
No wireless activity, no security
Wireless activity, no security
Wireless client registration phase
WLAN disabled
Phone Green
Off
On
Blinking
VoIP service up
VoIP activity
VoIP service down
Broadband Green
Off
Internet Green
Red
Off
On DSL Synchronized
On
Blinking
On
Pending DSL Synchronization
Internet connectivity, no activity
Internet activity
Internet connection setup fail
No internet connection
Power Green
Red
Orange
Off
On
On
Blinking
Power on, normal operation
Power on, self-test failed, indicating
device malfunction
Device is upgrading
Power off
Disclaimer
Product information, packages and diagrams used are correct at time of printing. Maxis
reserves the right to make any changes deemed necessary and/or required to its services
and equipment. For latest information, kindly visit maxis.com.my/home.
14 15

12. 4. Unable to find the Wi-Fi network.
16
1) Open a browser and log on to 192.168.1.254. In the RGW GUI click
on Wireless under the Home Network category.
2) In Wireless Access Point click on Configure at the top right hand corner
of the screen.
3) Make sure the “Interface Enabled” option is checked.
4) Scroll down and look for the “Channel Selection”.
5) Change the channel from “Automatic” to “Manual”.
6) Go to “Channel” and change to other available selection, ie. 11 or 12.
7) Click apply and try again to connect with the Wi-Fi network.
5. Unable to make and receive calls to and from all numbers.
Is the DECT phone powered?
No: DECT phone is not powered. Please ensure the power plug is functioning
and switched on
Yes: Power Off and On the DECT phone and verify.
Is the cable from DECT phone plugged into RGW “Phone 1” port?
No: The cable might be unplugged or plugged incorrectly. Plug the cable
into the correct port.

13. maxis.com.my/home
1800 82 1123