Ferns N Petals is hiring 50 candidates for the role of Customer Support Specialist in Gurugram with a salary of 3 LPA. Key responsibilities include assisting customers, resolving issues in a timely manner according to SOPs, understanding customer needs, handling calls, and ensuring optimal customer satisfaction. Requirements are working from office 6 days a week initially, having good communication skills, and being a graduate. Skills required are excellent communication, flexibility, teamwork, and knowledge of MS Office.
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To watch this presentation in video format: http://www.youtube.com/watch?v=FhOXQ0NkgTI
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The presentation is for education purpose only & the matter taken for preparing presentation was from Wikipedia & you tube.
To watch this presentation in video format: http://www.youtube.com/watch?v=FhOXQ0NkgTI
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Ferns N Petals Hiring for Customer Support Specialist.pdf
1. Ferns N Petals Hiring for Customer Support Specialist
Job Details
Job Location: Gurugram
Organization: Ferns N Petals
Experience: Fresher
Job Role: Customer Support Specialist
Salary: 3 LPA
Job Type: Full Time
Vacancies: 50
Description:
Key responsibilities:
1. Assisting customers with emergency and unexpected situations
2. Providing solutions for customer
3. Ensuring customer issues are resolved in timely manner and according to the SOPs
4. Understand customer needs and requirement
5. Initiating contacts with prospects and customers
6. Handling incoming calls
2. 7. Supervise all unresolved compliant for sales
8. Ensure optimal level of client satisfaction at all times and process all orders on the
phone.
Requirements:
1. Work from office
2. 6 days working during Probation & 5.5 days working post probation
3. Rotational week off
4. Need someone with good communication skills
5. Should be Graduate
6. 9 hours shift ( inclusive 1 hour break)
Skills:
1. Should have excellent communication skills.
2. Should be flexible working in rotational shifts
3. Should be a team player
4. Should have good knowledge of MS Office
3. 5. Should be self-motivated and self-disciplined.
Apply Link: https://bit.ly/3NpCB8o
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